WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 30
2018-02-12
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-09
Colts Neck, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have a mortgage with XXXX XXXX. Prior to refinancing the mortgage was with XXXX XXXX XXXX. I have been on a " XXXX XXXX XXXX '' going back to a least XXXX if not longer. I was asking some questions about the how the payments get applied to the account and learned the program is run by a third party named XXXX. When I researched XXXX on the internet I saw litigation was taken against XXXX for what amounted to false advertising of the product. The research indicated XXXX was ordered to pay back affected customers. I don't recall ever getting any type of correspondence or notices about this ruling, and I don't think I ever got any reimbursement. How can I find out more about this? If the program is not legitimate, why is it still in business? I'm still enrolled in the program.
Company Response: Closed with explanation
2018-02-09
Sibley, IL
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-08
CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: was paid for work with money order from western union for work on a car. called western union to make sure the money orders where good. they told me yes. i asked them about the possibility of them putting a stop payment on them after i took them as payment and western union said that as long as i had both the money order and the receipt of the money orders that they couldnt put a stop payment on them. the next day i went down and cashed one of the money orders with no problem. about two weeks later i went to cash the other one and they told me it was no good and that i owed them XXXX for the one i cashed. i tried for months to solve the problem with western union but with no luck. finally they told me they were having a hearing on the validity of my complaint and to get a hold of them in a couple weeks. when i did they said that they were not gtoing to pay me and that i still owed them the XXXX i figured i got ripped off. i kept the money order and just ran across it the other day ande my girl friend talked me into following up on getting paid.
Company Response: Closed with explanation
2018-02-07
Arsenal, PA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I went to send money to my brother in XXXX on XX/XX/XXXX, I paid everything for him to get money the same day. After 2 days my brother went to pick up the money 2 times and they said the money is not transfer yet. I called western union to ask them and I spoke with someone and he said he needs some information from me he started asking me questions and I responded to all the questions, he said my brother can go now pick up the money with the same Tran king number. My brother went agin they said there is no money transfer. I called again on XX/XX/XXXX to ask what happened and someone told me I cant send money and receive money with western union no more I asked why they said to go online. For me after many years I always send or receive money with western union I felt is not fair and I was not the way they should traits consumers. Iam so disappointed.
Company Response: Closed with explanation
2018-02-07
GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Western Union canceled a money transfer of {$120.00} on XX/XX/XXXX and said i would receive a refund within 7-10 business days. I never received it as of XX/XX/XXXX Western Union said they needed to have the Receivers Id to process the cancellation. I emailed that to them and they emailed me back within a couple of days stating my refund had been sent. Now it is XX/XX/XXXX and i still have not received my refund i have contacted Western Union multiple times and they keep telling me i should get my refund they promise to call me back and never do so I am hoping you all can resolve this issue for me.
Company Response: Closed with explanation
2018-02-07
Bonsack, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-02-06
Carmel, CA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: on XX/XX/2017 we sent {$1200.00} to XXXX with the company " XXXX XXXX XXXX ''. the company charges us {$12.00} as a transfer fee so total for transaction was {$1300.00} usd. When we send money usually the person that picks up the money in XXXX has to sign for the money and show their ID. when my niece went to pick up and claim for the money the company told her that the money had already been picked up at a different city. ( same company but different city/branch ) how is this possible? my niece did not pick up the money from this company. complete scam fraud. this is not money that had been given to me as a gift, we have worked hard to save this money. how is it so easy for this company to just say, " it was delivered and signed for ''. we then opened a claim with XXXX and after waiting over a month they come back and said., it was picked up and they can't do anything about it.
Company Response: Closed with explanation
2018-02-06
Fort Wayne, IN
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: WESTERN UNION SENT A LETTER DATED XXXX2017. THE ADDRESS AND NAME TO ME XXXX XXXX XXXX AND TO XXXX XXXX XXXX STATING CONFUSION.
WESTERN UNION IS IN VIOLATION OF THE DODD-FRAN A CT.
SEE ATTACHED LETTER. REFXXXX
Company Response: Closed with explanation
2018-02-05
Harsens Is, MI
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: I paid by a western union money order to pay my XXXX XXXX bill. Some how XXXX XXXX cashed it. Western Union has received endless paper work since XXXX from me and XXXX XXXX and wont reinburse me. This has been going since XXXX. Please help me.
Company Response: Closed with explanation
2018-02-05
Las Vegas, NV
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-05
Nyc, NY
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-30
Virginia Bch, VA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-28
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: My name is XXXX XXXX XXXX on the XX/XX/2017 i wanted to send money to XXXX to my family. When i went to western union XXXX, i was refused by the western union that i can not sent money western union USA has block your name. I send my email to XXXX XXXX XXXX USA unit. they responded by sending me a restatement form which i filled in on the same date, and they said within 5 days they will respond. Western union USA asked my copy of my passport, proof of employment a copy of contract all this i send to western union.
My complaint is that they is no due care western union are personal document. when they request this document they do not put the contact and name of person request for very important documents from western union .Is this professional. Western union after taking a copy of my pass port, contract of work .work visa and details of my wife. they have not come back to me .help i am scared may be it fraud scam to steel my documents. Because western union has office and argents in each country to close check identify face to face instead of asking through internet why can they ask the agents to check the identity .Right it is 7 days western has not able to help and i can not send money to my family.
Kindly help me. XXXX XXXX
Company Response: Closed with explanation
2018-01-27
Chicago, IL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I came into this location last night XX/XX/2018 to send an emergency money wire. there was a mistake made where the funds were sent as a pickup in Illinois instead of Nevada which was listed on the original form. My party was not able to pickup the finds in the time she needed them and she had to acquire the funds elsewhere. The western union store rep changed the pickup location but by the time my party had got the funds already. I called into Western union today to discuss the situation and was met with a rude foul representative that refused to refund the fees for sending the money claiming that the company did perform the services even though the finds were sent to the wrong state initially and my party was not able to refund the money. I informed the western union phone rep that i would no longer use western union services since they were stealing service fees from me at this point for services that were originally not performed.
Company Response: Closed with explanation
2018-01-27
Rochester, WA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: XX/XX/XXXX, I created an account with Western Union in order to transfer money overseas. After setting up my account I was approved for a {$10000.00} money transfer. Before my account was fully activated they said they would allow 1 wire transfer.
On XX/XX/XXXX, I go into my bank wire a total of {$4400.00} into the bank account given by Western Union via email.
On the same day after the money transfer I call western union to confirm the transfer and activation of my account, they said to call back tomorrow if I don't get an email confirming by tomorrow.
On XX/XX/XXXX, I called back Western Union because, I did not see a confirmation email and after giving all my account information, full name, date of birth, mothers maiden name they tell me my account has be canceled from the " higher-ups. '' Without reason why, they wouldn't transfer me to a supervisor. They didn't offer me a refund. He said, there's nothing I can do and terminated the call.
So now, I am out {$4400.00} for a service western union failed to provide.
Company Response: Closed with explanation
2018-01-24
Atlanta, GA
Fraud or scam
Money transfer, virtual currency, or money service: Foreign currency exchange
Complaint: I initiated the transaction to transfer the amount {$9500.00} to my XXXX account on XX/XX/XXXXand {$3000.00} on XX/XX/XXXX. Later on, i had to cancel both of transactions onXX/XX/XXXXas my family was in need of money early while transactions were taking much time.
Then i followed up with Western Union about my refund amount and i was said i will get my money back within 3 business days.
I followed up again after 3 business days, i was said by customer associate that Western Union never got the money, chase with your bank ( XXXX XXXX XXXX in my case ).
I followed up with my bank associate and they confirmed that mentioned amount has been deposited to Western Union already and they never returned it back.
Again, I followed up with Customer representative of WU on Wesnesday XXXX and i was said that they are going to open 2 new cases for my issues and you will get it sorted out within 24 hours.
When i did n't get my issue resolved, i called to customer care again on XXXX but again i was said to wait 24 hours more.
Now today isXX/XX/XXXXand i am still waiting to get my money back. I am having feeling that its like a scam or cheating as they even after more than 15 days, i am waiting for my money. My family in XXXX, who were in need of money, they had to borrow the money from other sources and paying hefty amount as interest.
Company Response: Closed with monetary relief
2018-01-24
Baltimore, MD
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: I am trying to get a refund for a western union check that was stolen. ( XXXX ) I sent in a police report and a XXXX check for it to be researched. They tell me I am unable to get my monies back. I made a complaint to the ceo office ( XXXX ) I have heard nothing.
Company Response: Closed with explanation
2018-01-23
Urb El Pilar, PR
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I was contacted by someone on the dating site XXXX, with whom I established communication on a regular basis. The profile of the person I was chatting with resulted to be a fake profile, with the sole purpose of scamming money from site users. I was initially asked for money to help a sick relative, then I was asked to subsidize a trip to meet me. Since I was emotionally involved I did not immediately realize what was taking place. First, the money that was requested of me was in smaller amounts, then the amounts increased. The company that the scammers asked me to use for the transfers was Western Union, and XXXX XXXX on one occasion. When I went to make the transfers, Western Union never questioned who I was sending these transfers to, even though they were being sent to XXXX, and they had just settled with the Federal Trade Commission and The Department of Justice a class action suit for ignoring the fact that many of their clients were being scammed using their services, precisely sending money to XXXX. I, personally, was not aware that XXXX is one of the countries well-known for fraudulent money transfer scams. Only on one occasion I was asked who I was sending the money to and a second employee indicated that I should just say a friend I knew. Western Union was sued and lost a case in which not only did they have to compensate all the clients included in the class action, but they were supposed to put in place measures which would prevent frauds like mine from continuing to occur. I contacted Western Union 's Customer Service and spoke with XXXX on XX/XX/XXXX at XXXX XXXX, to whom I gave all my MTCN 's ( Money Transfer Confirmation Numbers ). I was accompanied when I made this phone call. I was given a fraud complaint number but was told that Western Union could not give me my money back, because the money had already been sent. The number I was given on XX/XX/XXXX was XXXX. I then sent an e-mail to Western Union asking to speak with their compliance department, to which I received a response from XXXX XXXX XXXX ), with a phone number which I should call. Today, the XXXX of XXXX I spoke with XXXX XXXX operator XXXX XXXX around XXXX XXXX and he told me that there was no evidence of my fraud complaint, and that the number that was assigned to me belonged to another person. The total amount that I lost on the ten transfers which I made through Western Union was {$5500.00}. The eleventh transfer for {$2000.00} did not go through because a Western Union operator alerted me to the scam. The following transfers were made : XX/XX/XXXXXXXX {$350.00} confirmation number- XXXX. XX/XX/XXXX {$150.00} confirmation number- XXXX.XX/XX/XXXXXXXX {$200.00} confirmation number- XXXX. XX/XX/XXXX{$500.00} confirmation number- XXXX. XXXX XXXX XXXX {$960.00} confirmation number- XXXX.XX/XX/XXXX {$910.00} confirmation number- XXXX. XX/XX/XXXX {$270.00} confirmation number- XXXX.XX/XX/XXXX {$150.00} confirmation number- XXXX. XX/XX/XXXX {$1000.00} confirmation number- XXXX.XX/XX/XXXX {$1000.00} confirmation number- XXXX. One additional transfer was made through XXXX XXXX. Said transfer was for {$960.00} on XXXX XXXX 2017. This transfer 's reference number was XXXX. I have not yet contacted XXXX XXXX to alert them of the scam.
Company Response: Closed with explanation
2018-01-19
Galena, OH
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: XXXX XXXX, 2017 I sent {$650.00} to friend in XXXX XXXX XXXX. The Western Union office in in XXXX XXXX XXXX. When he went to bank to receive the money, he was told there was NO transaction! A few days after, friend AND a customer service official from XXXX XXXX XXXX emailed me about this incident. Was told that the bank was HACKED, by XXXX terrorists AND the XXXX have hacked 10 banks in XXXX, including XXXX. They only HACKED Western Union accounts. I called Western Union about this incident # XXXX got the run around. THEN found a web site for Western Union problems XXXX one of the clerks gave me a NEW email address that I DID NOT receive from phone operator. I sent numerous emails about this issue, referring to incident # XXXX given me by Western Union. NO REPLY 'S from Western Union. Then I made a claim with state Attorney General 's office, believing the weight of the office would make a difference. Little did I know the Attorney Generals ' office informal Dispute Resolution process is voluntary and involves compromise. Western Union would NOT resolve this issue, according to email from Attorney Generals office
Company Response: Closed with explanation
2018-01-19
Hinkley, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-19
Atlanta, GA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XXXX XXXX, 2018 I started a money transfer overseas to myself ( I 've been living abroad for about a year ) as I have done several times in the past year through Western Union without any issues. Then I received an email asking for a government issue ID which I provided a copy of my U.S passport. I got an email a little later approving the transaction. Then on the day that I was promised that the transferred money would arrive at a local Western Union branch in XXXX for me to pick up I received an email from Western Union stating they were withholding my money. I called the hotline XXXX and spoke with their representative. They told me they needed more information and would want to do an interview with me. I thought that was odd as I have done over 10 transactions with Western Union over the year and had no issues. I requested to know why the interview was needed and the customer rep told me that it was an internal procedure. She then started asking personal questions such as why did I need the money and whether if I was employed and if I had other sources of income. I thought that it was odd for a company like Western Union to ask a customers these questions especially this was not my first transaction and the amount was only {$4000.00}. I told her I needed money to live overseas since I am living in another country. At that point I was fed up with the interrogation and questioning of my own money and what I was gon na do with my money. I do n't think Western Union has a right to ask these questions or if they think they do then they need to list that up front on their website. No where on their website when I did the transfer indicates that they were going interrogate people if they were sending money to themselves.
Company Response: Closed with explanation
2018-01-16
Wesley Chapel, FL
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2018-01-14
Schuylkill Haven, PA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-12
Elsinore, UT
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I have been using Western union for 3 years to help my family financially in XXXX. So far, I have n't had any problems, but unfortunately when the problem came it came big. I sent XXXX dollars to my sister yesterday ( X/XX/2018 ), the money was to pay for my mom 's utilities. This morning my sister went to the bank to get the money, same bank she always does, then she called me saying she was at the bank and they told her that the operator was telling her that the transaction was canceled by me. they gave her a receipt showing the status. I checked in my WU account and showed her that the transaction was not canceled. She showed the bank operator and he said : while the status is as canceled here i can not do anything. There is one thing really important to know about WU system, once the bank operator types the tracking number to check anything, the system automatic sends me an email saying that the money was picked up by the receiver and also registers it as delivered, but the money actually was n't delivered. So when I called WU to tell them what happened and ask for help they told me the money was delivered. I said that was n't, explained everything to them and now they want to open an investigation that will take 20 days. Super Fair huh, my mom does n't get the money, i do n't get the money back, but instead they keep the money. I am super frustrated with the situation, last month i sent a total of XXXX XXXX XXXXo XXXX, imagine if this has happened? I just ca n't trust them anymore. One of the girl on the phone told me that the money was picked up in a XXXX, that is in a state that I do n't know anyone there. so was fraud, I asked her and she refused to give me information. So I would like to end saying that : 1- their operators speak terrible English, I literally cried on the phone because I just could n't understand what they were saying and they refused to get someone on the line that could speak the language. 2- They need to change their system, what kind of system that complete the transaction registering that the money was delivered when it was n't? When they bank types the tracking order, he is just checking what is in there and not delivering the money, after entering the tracking number then comes the questions to know if the person is there trying to get the money is the real one, then he needs to check the status of the money, if it is already available etc ... They have to fix that and get the system only register the delivery when the receiver has the money in hand.
Company Response: Closed with explanation