WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 60
2016-04-19
Deerfield Beach, FL
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-19
Hillsborough, NJ
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-19
Rives, TN
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-04-18
Baton Rouge, LA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-04-18
Detroit, MI
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-18
Nashville, TN
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-17
Nyc, NY
Fraud or scam
Money transfers: International money transfer
Complaint: Someone in XXXX used my account on Western Union to send XXXX dollars.
Company Response: Closed with explanation
2016-04-16
MA
Other transaction issues
Money transfers: International money transfer
Complaint: On XXXX/XXXX/16, I ( XXXX ) used western union to transfer money to XXXX, I paid XXXX dollars in total, they gave me an MTCN/tracking number XXXX. My brother never received the money which was supposed to be delivered right away. Called Western union the evening of the same day and they told me to wait the transaction was pending. The following day the money was still not available. I borrowed money from a friend out of state since my nephew was sick & needed the money for medication right away. I called western union on XXXX/XXXX/16 and asked them to refund the money, they told me i will get it in 24-48 hrs. Called again XXXX/XXXX/16 and was told i will only get the the principle amount which is XXXX dollars and loose the XXXX dollars since i was asking for a refund. I told them it was n't my fault but they refused to acknowledge their mistake. I finally asked them to give me the money XXXX dollars since i had borrowed the money from a friend in XXXX to take care of my sick nephew. Western union told me i will get the money in 5-7 days. Today is the XXXX/XXXX/16 it is more than a week and have not received the money yet, it was supposed to be deposited to my account. Please help me, otherwise i will not get my money back, i have already lost XXXX dollars which they refused to refund when it was their mistake not to deliver the money to my family in need.
Thanks for attending to this matter.
XXXX XXXX
Company Response: Closed with explanation
2016-04-16
Chicago, IL
Other transaction issues
Money transfers: International money transfer
Complaint: hi I made an online transaction with Western Union on XXXX XXXX. For an inexplicable reason, the transaction did not go through. After several follow ups, on XXXX XXXX they advised a refund has been processed. Till date i have yet to receive my money back. Please assist me with this, I have called their customer service and escalation teams every three to four days without a result. It is six weeks now since this transaction was rejected and i have yet to receive my refund.
Company Response: Closed with explanation
2016-04-14
Vienna, NC
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-13
Vallejo, CA
Customer service/Customer relations
Other financial service: Money order
Company Response: Closed with explanation
2016-04-11
Bronx, NY
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-11
Bedford, OH
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-09
CO
Fraud or scam
Money transfers: International money transfer
Complaint: I purchased a service from them for XXXX, it did not work. I requested my money be returned. The wrong amount of money was credited to my account {$500.00} to much I was to send the excess back to them. Which I did by Western Union, tracking Number available. The amount that was returned my account was no longer in my account. This happened two more times. Their excuse was that I had used Western Union and should have used XXXX XXXX. I did used XXXX the last two times. So I have sent a total of XXXX dollar to them and the {$890.00} that was originally charger to accredit cardis being disupted.
Company Response: Closed with explanation
2016-04-07
Santa Cruz, CA
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-07
Damascus, PA
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-07
Far Rockaway, NY
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-07
Reeds, MO
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-07
Ewa Beach, HI
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-07
Gr, MI
Fraud or scam
Money transfers: International money transfer
Complaint: Western Union sent me XXXX letters dated XXXX/XXXX/XXXX, XXXX/XXXX/XXXX & XXXX/XXXX/XXXX ( I did not act on this until this week because I was out of the country for 4 months ) saying that they made a mistake and wanted to refund my transfer fee on a specific transaction ( {$12.00}, {$15.00} & {$12.00} { for a total of {$39.00} }, corresponding to the above letter dates ). They did not enclose a check but said that " You may generally pick-up your refund at any Western Union agent location in your area ''. Monday XXXX XXXX I went to a 'full service ' agent ( XXXX, XXXX XXXX XXXX , XXXX XXXX, MI XXXX ). They took my letters, went to their computers and after much time said that they could not find any information about this matter. The only way they could help me is by calling Western Union. I said, " You are busy, I will stand here and call Western Union myself. '' I did so and spend a total of 26 minutes on the telephone. After a long initial hold period, I did speak to a customer service representative who knew nothing about the matter but went off-line twice for long periods of time. After the second time off-line she came back on and excitedly told me that she now knew which department I needed to talk to. She quickly transferred my call at which point I was on hold again. After 5 or 6 minutes more on hold and, as noted above, 26 minutes total elapsed time after Western Union first picked up my call, I gave up and disconnected the call. This whole process strikes me as a blatant attempt on the part of Western Union to avoid refunding monies that I am due. The {$39.00} is 'de minimis ' to my financial well being. But, how many other people and how much money is Western Union trying to avoid dealing with ; trying to avoid fulfilling their obligations?
Company Response: Closed with explanation
2016-04-05
Austin, TX
Money was not available when promised
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-04-05
Helt, IN
Money was not available when promised
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-04-04
Spfld, OH
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-04
Ocklawaha, FL
Fraud or scam
Money transfers: International money transfer
Complaint: XXXX XXXX refused to deliver {$2000.00} funds as promised sent to a person in XXXX XXXX. Reason is that I did not meet the person face to face and I could lose my money. I informed XXXX XXXX that I may be considered a XXXX holding XXXX XXXX degrees and a XXXX XXXX, was an investment banker at XXXX XXXX and company and the dollar amount was no a significant value for me financially. XXXX XXXX has elevated itself to the level of accepting money on the promise to deliver it to the designated recipient but decide whether it will fulfill it 's contract or not based on some undocumented concern for fraud. The failue to deliver the money as promised caused great harm to the waiting recipient. With the company pretense of preventing scammers from stealing my money, they are acting in the way of a scammer by promising something for money that they have no intention of delivering on.
Company Response: Closed with explanation
2016-04-02
NJ
Other transaction issues
Money transfers: International money transfer
Complaint: Hi, I have been having difficulty sending money from my US account to my bank account in XXXX via Western Union. I regularly send money using these XXXX accounts for the last few months but my last XXXX transactions, XXXX on XXXX XXXX 2016 and XXXX on XXXX XXXX 2016 did not go through. After using the company website feature of repeating a previously performed transaction of sending money from a US account to my own XXXX account, on XXXX XXXX 2016 I received an email titled " Your transfer is being reviewed ''. On XXXX XXXX I received a follow up email " payment received '' asking me to pick up the money in person in XXXX while I had asked the money to be deposited in my account in XXXX. On XXXX XXXX I received another email titled " Canceled money transfer '' saying the company had received my request to cancel the transaction so they were canceling it. I made no such request. After the XXXX transaction was denied I called the company but did not get a straight answer about what happened or what I should do differently, just some indirect answer about an " internal validation '' not going through. The money was refunded to me thankfully without any deductions. No money was deducted for the XXXX XXXX transaction as of now. The company apparently expects me to keep on applying until one day something changes and the transaction goes through. I do n't know what that something is.
Company Response: Closed with explanation