WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 59
2016-05-16
Dix Hills, NY
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-16
Apple Valley, CA
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-13
San Diego, CA
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-13
South Florida, FL
Other transaction issues
Money transfers: International money transfer
Complaint: On XXXX XXXX, 2016 I went over Western Union web site to place and order for money transfer from XXXX FL to XXXX, XXXX. The order was posted and payed with Credit Card. Few minutes later a received an email stating that my money transfer is on hold until I contact them by phone. I made the call and the CSR told me that I must send over a photo ID to be kept on file for future transactions and verify my identity, since there was another person with my same name who was banned from making transactions with this company and they wanted to verify I was not that person. Since I realized that I have to send this personal information overseas, actually CS for this company works from XXXX, I decided not to do so, I do n't feel comfortable sending personal sensitive information over no where. I request my transaction to be cancelled and have not charge my credit card or reverse the transaction and give back the money that has been charged to my credit card. The CSR told me that he ca n't do that until I send over the information requested ( photo ID overseas ) or write down a letter of explanation to be send over to them, basically with the same information I was trying to avoid to send. I tried to find a phone number in the USA where to call, since this XXXX overseas seems not to understand why I did n't want to send my ID to them or that I was afraid of Identity thief. I contacted them also by tweeter and the response was the same, to call back to XXXX in XXXX. I decided to go to a Western Union office, and the person that attend my request in person was very understandable and offer to help me with XXXX and called them. He was very surprised to hear back from them what I was already told him about what they asked me to do, since I can show my ID to him, and copy my information but never keep a hard copy of my ID. Actually, when I registered on line my account with Western Union, I gave all information requested. At the end, I made another transaction, in person with this kiosk, payed this time on cash and the person in XXXX was able to cash out the money. So, my question, why is my money keep hosted? Since I was able to make this other transaction in person, why they still refuse to reverse the original transaction? I went over my credit card CSR and dispute this transaction in not receiving the service requested basis. I felt discriminated and alienated. My name is very common, but I do n't think that is reason enough to hold back a service, condition me because of my name, being stereotyped by my ethnic origin or place of birth. How many XXXX XXXX has the same problem?
Company Response: Closed with explanation
2016-05-12
Unity Plaza, CT
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Company Response: Closed with explanation
2016-05-12
Hermosa Beach, CA
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-10
GA
Other service issues
Money transfers: Domestic (US) money transfer
Complaint: I purchased a money order from Western Union in XXXX XXXX # XXXX. The money order was never used and is still complete and unsigned. The money order number is XXXX and I do n't have the purchase date. The amount of the money order is XXXX ( XXXX Dollars ) but Western Union Services says they will only cash the money order back in for XXXX ( XXXX Dollars ). I feel this is illegal as the original amount spent on this money order was XXXX ( XXXX Dollars ).
Company Response: Closed with explanation
2016-05-06
Ft Belvoir, VA
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-05
Boston, MA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-05
Colonial Park, NY
Other transaction issues
Money transfers: International money transfer
Complaint: I am not being allowed to make money transfers by Western U.
No reason given.
Company Response: Closed with explanation
2016-05-04
Saint Louis, MO
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-04
Gr, MI
Other service issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-04
Bryn Mawr, WA
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-04
Rolla, KS
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-03
Lester, WV
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-03
KS
Other transaction issues
Money transfers: International money transfer
Complaint: I am a small business trying to transfer money to a contractor in XXXX that translated our website to from English to XXXX. Western Union had put my transfer on hold 3 times before approving it, withdrawing the money from my account, and telling me that the transaction would go through on XXXX XXXX ( today ). I got another message that the transaction is on hold and that they need a copy of the recievers photo ID. I decided this was too much of a hassle and tried to cancel the transaction only to be told I still need a copy of the recievers photo ID before they 'll refund the money to MY account.
Company Response: Closed with explanation
2016-04-29
Brandenburg, KY
Other transaction issues
Money transfers: International money transfer
Complaint: Western Union online money transfer : XXXX/XXXX/2016 - {$59.00} WESTERN UNION XXXX : CAPTURE ID : XXXX INDN : XXXX ID : XXXX WEB MTCN : XXXX Date available in receiver 's country : XXXX XXXX, 2016 Western Union took the money out of my XXXX XXXX XXXX account and held it for 7 days. Today is XXXX/XXXX/16 and they are still holding the funds without contacting me. I contacted them online and by email to request an immediate refund. They refuse to respond.
Company Response: Closed with explanation
2016-04-29
Knightdale, NC
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-04-27
Houston, TX
Other transaction issues
Money transfers: International money transfer
Complaint: Western Union withdrew {$3000.00} from my account on XXXX XXXX, 2016 for a money transfer. The money transfer was cancelled but the funds were never refunded to my account.
I have called western union numerous time but every time I get a promise of resolution within 24 - 48 hours. As of the date of this complaint i.e. XXXX XXXX, 2016 Western Union has still not refunded my funds.
Company Response: Closed with explanation
2016-04-25
Bronx, NY
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-22
Allingtown, CT
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-04-22
Rochdale, NY
Fraud or scam
Money transfers: International money transfer
Complaint: On XXXX XXXX 2016 at XXXX i sent money to a XXXX to XXXX XXXX XXXX through western union money transfer. I did not receive notification that the money had been sent or received as is normal procedure.I inquired form the receiver if he had received the money he confirmed he had not after which i reverted to western union on phone number XXXX during which i was advised the money had not been collected and that i should advise the receiver to visit an agent to collect the money using the mtcn number. I informed the receiver according after he went to XXXX agents but could not collect the money because according to the agent there was no money available. After this i inquired from western union several time i was informed that the money had been collected the same day i had sent it which contradicted what i had been informed by the earlier western union agents. After this my complaint with western union have not been resolved and the whereabouts of the money has not is not known. This is why i am filing this complaint.
Company Response: Closed with explanation
2016-04-21
TX
Other service issues
Money transfers: International money transfer
Complaint: Sir, This complaint is not about Western Union 's refusal to make restitution, but their unwillingness to communicate at all.
On XXXX XXXX a mistake was made concerning the destination of {$60.00} which was to be sent to XXXX, but in the confirmation it showed that it was sent to the United States. I immediately contacted them on their chat line and had that Money transfer cancelled. They sent me a cancellation acknowledgment stating that, " If your card account has been debited, the money transfer amount will be refunded. '' As of today it has been 15 days ( 10 business days ) and no restitution has been made. My bank is XXXX Bank, XXXX, TX branch. The transaction number is XXXX, and the total amount charged was {$71.00} which includes their transfer fee ; the Western Union XXXX number for this transaction is XXXX.
I have attempted to contact them four times, and have failed to make contact with them by chat, email, or phone. I finally mailed them a letter yesterday, a copy of which is included as an attachment to this email with evidence of this transaction and their failure in its resolution.
Company Response: Closed with explanation
2016-04-20
Phila, PA
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Company Response: Closed with explanation
2016-04-20
Phoenix, AZ
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation