WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 62
2016-03-10
Corbins Corner, CT
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-10
Grasshopper Junction, AZ
Customer service/Customer relations
Other financial service: Money order
Company Response: Closed with explanation
2016-03-09
Stuart, FL
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-09
Newark, NJ
Other transaction issues
Money transfers: International money transfer
Complaint: On Sunday, XXXX XXXX, XXXX, I completed an international money transfer to my niece 's bank account in XXXX, XXXX through Western Union 's online website. I followed the instructions and paid for the money transfer through my bank using Wu Pay. Today, XXXX XXXX, I received a call from Western Union who needed to verify the transaction. I answered their questions, even though I questioned the need for them. When the Western Union representative asked for my date of birth, I refused to give her that information, since I fail to see what relevance this has to the transaction. She said in that case, she would cancel the transaction. I asked to speak to the supervisor. XXXX, the supervisor, said the company was authorized by law to ask these questions. I called Western Union at XXXX and XXXX ( XXXX ) gave me pretty much the same information - that Western Union was entitled to ask these questions and he confirmed that the transaction was indeed cancelled. This is a legitimate transaction and I have used Western Union several times before without any problem. My identity should not have been in question, since Western Union contacted me by email several times over the years dating back to XXXX and I have used Wu Pay before as well. I am lodging this complaint because it seems to me that the consumer has no protection or rights - answer the questions, relevant or not - or be penalized.
Company Response: Closed with explanation
2016-03-08
Mid City West, PA
Lost or stolen money order
Other financial service: Money order
Company Response: Closed with explanation
2016-03-07
San Jacinto, CA
Other transaction issues
Money transfers: International money transfer
Complaint: I tried to send money through Western Union, the money is on hold and they are giving me the run around and wont do anything to help resolve this issue. they have asked me several times about my identity and even ask me for a copy of my drivers license, which i have sent to them twice and still wont return my money.
Company Response: Closed with explanation
2016-03-07
Orion Twp, MI
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: I enrolled with XXXX XXXX many years ago ( XXXX )? and have never received any documentation about my payments, despite asking repeatedly. I have now discovered that they were not making accelerated payments as described in their literature/contract, and I have not made headway on my mortage as expected. I have since dropped out of the program but want to ensure that I am part of the agreed upon settlement between the company and consumers.
Company Response: Closed with explanation
2016-03-04
Lakeview, NY
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-04
Westland, MI
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-04
Phoenix, AZ
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-03
IN
Fraud or scam
Money transfers: International money transfer
Complaint: i got a phone call from someone stateing i was chosesn to recive a government grand and could recieve it though western union. all i had to do was send a deposit for my money to have a hold and would get the money bk with the grant so i send the money waiting to get a tracking number then was told to call another number for the federal reserve bank. i call them and they want me to send more money i said no and i wanted the money bk from which ive already sent they say they cant do that because it has all ready been processed. i dnt know wat to do to get my money bk now.
Company Response: Closed with explanation
2016-03-02
Commerce, CA
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt resulted from identity theft
Company Response: Closed with explanation
2016-03-02
Bakersfield, CA
Fraud or scam
Money transfers: International money transfer
Complaint: On XXXX XXXX, 2016 i wired money to XXXX via western union services, on the following day, XXXX XXXX, 2016 my sister who was the person to receive money went in to XXXX XXXX to retrieve money, the teller pulled up the info and went to get money but once she had money in her hand she turned to my sister and told her there was an error on the computer system and was n't able to complete transaction ... money was never given to my sister nor did she sign for it, i contacted western union immediately and was told they would be investigating this case and have since called in on daily basis only to hear them say they are looking into this, i need my money asap and would like immediate action taken on my case.
Company Response: Closed with explanation
2016-03-02
Long Island City, NY
Money was not available when promised
Money transfers: International money transfer
Complaint: I can confirm that Western Union ( WU ) is a very incompetent institution. I sent money to my father who is XXXX years old XXXX. He could not pickup the money after making 3 trips to the bank. The bank XXXX also could not release the money stating that they did not have the MTCN number. I am dealing with not XXXX but XXXX incompetent institutions. I called Western Union and their excuse is that my father 's name is similar to the person who can not use WU. What a stupid excuse! No one took the initiative to check the record of the history. Very little money for my father 's birthday and they made a big deal to take away my precious time to solve their problems because they are incompetent. A lot of people have the same names, especially the country I came from, that 's normal in XXXX. But not to release the money to an XXXX years old man who they know better to try and assist him, is absurd! I can not believe that between the bank and Western Union, no one could use the brain to go an extra mile to solve the problem. I 'm here in NY and solved the problem for these XXXX incompetent institutions. First WU sent a confirmation email saying my father can pickup the money ( strike one! ). Once you confirm with anybody, it means " a go '' yes? If WU could not release the money, they should have sent a very specific email stating they need a copy of my father 's ID for their future record so they will not release the money to a wrong person, so we all can solve the issue before my father 's trip to the bank, not after. This should have been stated clearly! Then my father took not 1 but more than a trip to the bank, 3 days in a row ( strike two! ). They still could n't figure out how to solve the issue. Then they got me involved ( strike three! ). With a high-tech going around, I asked my sister ( who lives in the XXXX country ) to take a photo of my father 's ID and send it to me. Between my sister and myself, we solved the problem and we always do. I then sent the email to WU staff member and request with a firm instruction to release the money immediately. This should have been done by the company, not an individual person. Like I said they should have sent a very specific email ( not a confirmation email ) prior to my father 's trip to the bank. So OK, security check, I get it. But not to communicate with me is a wrong strategy ; I am the sender. This is enough to confirm that WU is very incompetent and a bank can be even more incompetent dealing with them. Put two and two together, we got XXXX! No wonder the banks are failing! I 'm not surprised. The people who work at these XXXX large institutions take no initiatives to assist a customer. Lack of training? Maybe. This should be the next XXXX case study.
Company Response: Closed with explanation
2016-03-01
Damascus, OR
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-01
Brownsville, TX
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-03-01
Oxford, GA
Money was not available when promised
Money transfers: International money transfer
Complaint: I sent a Western Union money order to my banker at XXXX XXXX XXXX Att : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX Website XXXX Tel:XXXX Sent on XXXX/XXXX/16 MTCN # XXXX.
Western Union comfimed it was pick up from the Money Shop at at XXXX XXXX XXXX XXXX XXXX At XXXX/XXXX/16!! I attched a document from the XXXX XXXX that they do not have a location at that address and does not know about any such money order!!!
Western Union told me they would refund in 7-9 days, it 's been to longer than they said and I have heard anything from them. I have had to resend the amount this week in order to get my business completed!!! Please help me get my {$880.00} returned to me.
Thanks For All Your Help!!!
XXXX XXXX XXXXXXXXXXXX - XXXX
Company Response: Closed with explanation
2016-02-26
Leming, TX
Other transaction issues
Money transfers: International money transfer
Complaint: Western Union ( WU ) accepts money for transfer then refuses to complete transaction. Discrimination issue : WU refuses to process transactions to XXXX ( XXXX ) for typhoon relief.
Company Response: Closed with explanation
2016-02-25
Anchor, TX
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-02-25
Denver, CO
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-02-24
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-02-24
Atlanta, GA
Lost or stolen money order
Other financial service: Money order
Company Response: Closed with explanation
2016-02-24
Los Angeles, CA
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-02-23
Chillicothe, OH
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-02-23
Alexandria, VA
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation