WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 61
2016-04-01
Laurel, MD
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-04-01
Hamilton, NJ
Wrong amount charged or received
Money transfers: International money transfer
Complaint: I was trying to send some money to an individual XXXX trough western union. The problem was that I need it immediately because was an emergency at the moment. However, western union asked me for a photo identification, so they will make the money available to the receiver, otherwise western union would not be able to continue with the transaction. I did send the photo id to western union after a couple days and western union said they approved and money was available to the receiver.I did not want the money to be received by the receiver anymore because I send the money already in some other way, so I want it to get my money back as it should be and I did get my money back, but they charge me for the transfer of money which I never send because I received the money myself. I called them 2 times and they told me me that they would not charge me any fees for doing that, but they did and that is my complaint.
Company Response: Closed with monetary relief
2016-03-31
Frostburg, MD
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-31
Houston, TX
Other transaction issues
Money transfers: International money transfer
Complaint: The first time I sent money from WU to XXXX using my Debit Card, it went through without any issue. A week later when I try to send another money it failed with the error message " Your transaction could n't be completed. '' I called Western Union regarding this error and all the agent told me was " I do n't know what happened, I can not see the error from here '' I asked the agent to get me someone who can tell me what the error means and why it is failing, the agent told me No one in WU can help me regarding this error I should go to an agent location to send the money. I thought this is absurd. Why do you provide me the choice to register an account online and not be able to tell me why the transaction is failing. This is n't the first time. WU has not been helpful in dealing with this and they have very terrible agent who 's mean job I believe is just to get customer 's to stop using WU services
Company Response: Closed with explanation
2016-03-31
Cocoa, FL
Other service issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-03-30
Blairstown, IA
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-28
Effingham, KS
Fraud or scam
Other financial service: Foreign currency exchange
Company Response: Closed with explanation
2016-03-28
Las Vegas, NV
Fraud or scam
Other financial service: Money order
Company Response: Closed with explanation
2016-03-25
Mountain View, OK
Other service issues
Money transfers: International money transfer
Complaint: Hi, I did sent mony from XXXX to XXXX {$1200.00} but the system exchange it to current currency and I called customer care to cancel the order and I got approved for that. Four days later I called back WU and they said it is not canceled and we give you points for next transfer. The problem is that the receiver can not get that money because it is not in Dollar. I want you return the money back or make it Dollars. I have called many times and these are the reference numbers XXXX - XXXX. They said the receiver must reject the money first. The problem is that the reciver is not even know where it is. The bank and WU in XXXX says no money come yet. Now, I need a solution or I am going to sue you next week because of difficulties in my business. I do n't respect that happened to me in my first time I use WU. please cancel the order as I requested before on time and return the money back so I can find a better way to transfer or make change to the money to be received on Dollars. Again, receiver can not find it.
XXXX XXXX XXXX XXXXXXXXXXXX
Company Response: Closed with monetary relief
2016-03-23
Bronx, NY
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-23
Walthill, NE
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-03-21
Baltimore, MD
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-19
IL
Fraud or scam
Other financial service: Credit repair
Complaint: Western Union send a XXXX form for the year 2015, claiming that I had work for them that year and they paid me {$1500.00} but that never happened, they report that income to the IRS, this is a fake income because I never received any income from this company in the year 2015.
I can not file my taxes until they clean this fake information up in writing.I had send them a certify letter to ask them to fix their mistake, but they never answer me back.
Company Response: Closed with explanation
2016-03-18
Villa Santa Ii, PR
Deposits and withdrawals
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-03-17
Chicago, IL
Fraud or scam
Money transfers: International money transfer
Complaint: I was contacted by a former vendor I had used to repair my PC, who called me up and stated that they were going out of business and wanted to repay me $ XXXX.They asked me to click their company 's link and I gave them information to credit my bank account. Well, they called and said their new customer service rep had inadvertently transferred {$2500.00}, which showed up in my online banking transactions. They requested I go to Western Union and they gave me a print out of who to wire {$200.00} to someone in XXXX. At this point the vendor had control of my PC and had placed a password lock on it so that I could not utilize it until I had satisfied their requests. I was then told that another {$2500.00} had be placed in my account, which appeared on my online statement. Then there was another {$2500.00}, followed by a {$9000.00} deposit to my PC.. Finally realizing what was happening I quit sending money after I had sent a total of {$7300.00}. The following morning I reported this to my bank, XXXX XXXX, and they closed my account. I visited the bank that day and was helped to perform stop payment on a number of disputes. I posted a police report. I was told I was not eligible to receive the {$7300.00} in money fraud from my bank even after elevating this to the district manager.
Company Response: Closed with explanation
2016-03-17
Boston, MA
Other transaction issues
Money transfers: International money transfer
Complaint: Western Union Money Transfer on XXXX XXXX, 2016 : Western Union provides 3 opitions on line for money transfer. One is a credit card option, however when you choose it, Western Union gives you the illusion of proceeding with the transaction, asks for personal information, like driver licence etc. After you provide all info and submit your credit card information, the web site gives a message " your transaction could n't be completed '' and forces you to chose WU option for payment. When I called Western Union, after being conected with someone in XXXX, I was told that my credit card company denied the transaction. I called my credit card ( XXXX XXXX XXXX ) and was told by them that nothing was denied by the credit card company, moreover, that no transaction was ever received. When I called WU again ( conected to a foreign country again ), the only information I was receiving was to take cash and go to a local Western Union agent ( highly inconvenient and burdensome ), or to choose the WU option on line. My complaints about the previous wrong info as well as questions about when the credit card option on WU web site would work, were completely ignored.
Western Union deceives people on their website to obtain personal, sensitive and financial information from their customers, therefore it is kindly requested that the US Government investigate those practices and take further legal action if necessary.
Company Response: Closed with explanation
2016-03-17
Seattle, WA
Fraud or scam
Money transfers: International money transfer
Complaint: I recieve a call about getting Grant money to my account, they ask for a fee to do transfer, I sent them {$220.00} from with Western Union track # XXXX, after I sent them the money they did not transfer and ask for more. They have me call this number XXXX and the reciever is XXXX XXXX in XXXX.
Company Response: Closed with explanation
2016-03-16
Symbol, KY
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-03-15
Fort Russell, IL
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-03-15
Houston, TX
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-03-15
Viola, KS
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-14
Warrenton, VA
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-03-14
Fargo, ND
Other transaction issues
Money transfers: Domestic (US) money transfer
Complaint: On XXXX/XXXX/2016 I sent {$300.00} plus a {$10.00} service fee through my savings account at XXXX Bank to Western Union via online. I was to receive an email with the tracking # but no email arrived. I did not have a tracking # and when my son went to pick up the money he was unable to get it. Online at both my bank and Western Union ( using my cell phone # at WU ) I was informed the money was transferred from my account and was at WU. I went online to WU and after 2 hours online and on the phone the rep told me they would resend the email with the tracking # within 24 hours. An email again did n't arrive and on XXXX/XXXX/2016 I called WU again. I was told they never resend an email but they could refund my money and I could resend the money again. After being on the phone for 30 minutes the rep said he had to transfer the call so I could get a tracking # for the refund. I spent another 1/2hr on the phone to finally be told WU can not refund the money and I would have to do that thru my bank. I finally resolved my issue by calling my bank. WU lied to me from the beginning about everything. If I had n't pursued thru my bank they would have kept my money. Their reps do not speak good XXXX and lie to the consumers.
Company Response: Closed with monetary relief
2016-03-13
Lewisville, TX
Other transaction issues
Money transfers: International money transfer
Complaint: Tried to make a money transfer to XXXX via Western Union today sunday. They were able to take the money from my account very fast, but then denied the transfer without giving any explanation. Now they say are not responsible if I DONT GET MY MONEY TODAY BECAUSE IT DEPENDS ON MY BANK. tODAY IS SUNDAY..THE BANK IS CLOSED AND THIS MONEY IS FOR AN EMERGENCY
Company Response: Closed with explanation
2016-03-11
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation