WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 58
2016-06-09
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-06-09
San Jose, CA
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with monetary relief
2016-06-08
Freedom, WI
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-06
Darnestown, MD
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-06-05
Dallas, OR
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-06-03
Dearborn, MI
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-06-01
Andalusia, PA
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-31
Paducah, KY
Unauthorized transactions/trans. issues
Prepaid card: General purpose card
Company Response: Closed with explanation
2016-05-31
Temple City, CA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-31
Mia Shores, FL
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-29
Herndon, VA
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-29
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-28
FL
Other transaction issues
Money transfers: International money transfer
Complaint: I sent a Western Union transfer to an employee from my business account. The employee is in XXXX. The transfer went out to XXXX. The place where the employee is XXXX XXXX. When he went to pick up the money, he could n't get it because he is in XXXX XXXX. I called Western Union and they claim that they ca n't do anything but to cancel transfer, and I have to wait 1-7 days so that the hold can get off account before I can get that money to sent again. This is an emergency and I do n't understand if they are Western Union why does it have to be so difficult to change the location.
Company Response: Closed with explanation
2016-05-27
Fort Pierce, FL
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-27
Stamford, CT
Wrong amount charged or received
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-24
Pasadena, CA
Other service issues
Money transfers: Domestic (US) money transfer
Complaint: 1. On XXXX/XXXX/15 I sent $ XXXX Western Union XXXX XXXX XXXX my son in college there. Apparently it was not picked up.
2. Western Union kindly sent me an email stating that funds were not picked they included the last digits on the trucking number see attached.
3. i Responded by telephone : requesting to send it to the agnt through which I 'd wired it. Not acceptable unless I presented a proof of trucking number. I was not able to locate the receipt. I conitnued to meet their requirements to recover the funds. I faced more demands of requirements last requirement to provide oicture ID, Address, see attached.No+ results
Company Response: Closed with explanation
2016-05-23
Brooklyn, NY
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-23
Tulsa, OK
Money was not available when promised
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-05-23
Jacksonville, FL
Other service issues
Money transfers: International money transfer
Complaint: In XXXX 2016 i sent the funds to XXXX for XXXX $ $ so ... i paid pretty big fee for the that service and western union was supposed to reward me for XXXX $ XXXX gift card for placing the order as me being a new customer. The incentive never was awarded.. i indicated the email that WU was supposed to use XXXXXXXXXXXX. I gave them a call to discuss this issue but they continue saying to keep waiting which does not make any sense. Hopefully you can help me
Company Response: Closed with explanation
2016-05-21
Three Bridges, NJ
Incorrect/missing disclosures or info
Money transfers: International money transfer
Complaint: I contacted Western Union to verify that money sent in the past five years was indeed received because I noticed that a recent transfer was not received and Western Union did not provide transparency. Upon my repeated calls, Western Union committed to provide such history the next day then within 20 days. They failed to deliver on this commitment and deny me of my consumer rights to verify if any of the transfers are left dormant. I no longer trust Western Union to address this issue since they claim they address my request even though I keep telling them I have never received any information. Please note that Western Union has sent unrelated emails during this period so they have the right information in their records. I conclude that they are not willing to respect my consumer rights and are retaining my information unfairly. I also find it unfair that a consumer has no transparency on past transactions either online, email or telephone. This lack of transparency and opaque systems also raise serious concerns with WU 's ability to effectively meet their Anti-Money Laundering, OFAC and BSA obligations.
Please refer to the following WU case number # XXXX
Company Response: Closed with explanation
2016-05-19
PA
Wrong amount charged or received
Money transfers: Domestic (US) money transfer
Complaint: western union repeatedly charged me XXXX per transaction when I would send money theru theyre website where i was offered a {$5.00} sending fee they said they reimburse never did
Company Response: Closed with explanation
2016-05-19
Galena, OH
Other transaction issues
Money transfers: International money transfer
Complaint: On XXXX XXXX, 2016 I initiated a money transfer from my XXXX XXXX XXXX checking account through Western Union 's instructions using Bill Pay in the amount of {$200.00} ( {$190.00} to my receiver and {$5.00} Transaction Fee ). On XXXX XXXX, 2016 I called Western Union and was stated that the transfer was cleared for the receiver ( my cousin ) in XXXX, XXXX. I was told on XXXX XXXX through email from my cousin that Western Union has put a hold on the transaction due to my cousin 's name being similar to a sanctions list used by Western Union. I have complying with Western Union 's request on information regarding the receiver, however, Western Union has locked up the transaction and is unwilling to cancel the transaction. I have spent endless hours on the phone trying to resolve this issue, however, I keep getting channeled to different call centers and departments that span the XXXX, XXXX XXXX, and XXXX. I have requested many times to be transferred to a US based call center or receive a call from a Western Union representative but have yet to receive any call and/or phone number. I am quite frustrated and need assistance to resolve.
Company Response: Closed with explanation
2016-05-18
Orion Twp, MI
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-05-18
Brooklyn, NY
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt is not mine
Company Response: Closed with explanation
2016-05-17
Dallas, TX
Other transaction issues
Money transfers: International money transfer
Complaint: I sent money to my mother in XXXX, and both times I did they cancelled the transaction, it did n't take to up to seven days for me to get my refund. The 2nd time I sent money the same thing happened and they needed the money to buy the bus ticket. I was mad I asked to speak to a supervisor and she said she was going to expedite the refund so it could take up to 2 days to be refunded. It has been 2 days and I am barely getting an email saying that " Western Union has received a request to cancel my money transfer : when it was them who cancelled my money transfer. Western Union is not good at all and when you want to speak to someone in regards to what happened all they say is for security purposes we do not have the reason. Just like we know they are all following a script. Western Union should change their ways soon.
Company Response: Closed with explanation