WESTERN UNION COMPANY, THE

2016-07-07

Bronx, NY

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-06

Grosse Ile, MI

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: I thought I was buying an XXXX online. The person told me to transfer them money and they would ship the product. I sent the money and then they blocked me so I could n't complain to them that I was scammed out of money
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-06

Vernon, WI

Incorrect/missing disclosures or info

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-29

Mabank, TX

Other transaction issues

Money transfers: International money transfer

Complaint: On XXXX XXXX, 2016 I went to XXXX XXXX in XXXX, TX and used the Western Union Terminal to transfer the sum of {$120.00} to XXXX. My MTCN tracking # is XXXX. One issue that came up during the transaction was : did the recipient have an ID. I was not sure and the agent suggested that a test question and answer would suffice. I provided a test question plus an answer. A day later the recipient informed me that the Western Union agent bank refused to provide the money because of an expired ID and also denied request to use the test question. I went bank to Western Union and wanted to recipient name be changed to another individual that has a valid ID. The agent refused to entertain my request stating that I must call from the home telephone number I listed on the transaction, or go to XXXX and make the request. I went back to XXXX and spoke with an agent. He stated that Western Union would not let them change name but can issue me a refund less the transfer fee of {$9.00}. I refused such refund offer. I went home and called XXXX and after about 30 minutes of speaking with XXXX different individuals I was advised to go back to XXXX and get the {$120.00} refund and the agent would put a request for refund of the fees. She further advised that the {$9.00} would be mailed to my home address. I did just that. Two days ago I inquired on the status of the fees refund. The Western Union representative advised me that my request was denied because it was not their fault that the recipient did not have a valid ID. I mentioned that the XXXX agent told me that test question would be used in-lieu of a valid ID. He stated that Western Union policy is that for all international transfer all recipients must have a valid ID. This was the first time I was told of such policy. I wanted to know why such information was not given to me during the initial money transfer transaction, the agent had no answer for me. I 'm requesting that my full {$9.00} fee transaction be refunded to me.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-29

FL

Money was not available when promised

Money transfers: International money transfer

Complaint: My name is XXXX XXXX and I am a XXXX XXXX employee. I use the Western Union Online Transfer Service twice a month and I am getting charged for a service which I am not receiving for the last 4 months. Last year I was paying only {$7.00} for the money transfer ( up to {$2.00} ) to be delivered to XXXX in a maximum of 3 days. Now I am getting charged {$45.00} for an " express '' service which supposed to deliver the money in minutes, however my wife have to wait one or 2 days to get the money in XXXX because the agencies where she collect the money they do n't have cash. She complained there but the agencies blamed Western Union since they are providing a service for this Company. I sent already complaints to WU to their email address XXXXXXXXXXXX on the XXXX XXXX and XXXX XXXX, with no answer at all. I just received an email on XXXX XXXX from XXXXXXXXXXXX saying that they got my complaint, but so far nothing happened. We feel we are being cheated by Western Union since they are charging us {$45.00} for the same service I used to pay only {$7.00}. Thank you.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Washington, DC

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: I was scammed out of {$200.00} by a person who claimed that he sell me a part for my dirt bike. I sent him the money via Western Union Transfer and now he is not answering his phone or returning any of my texts.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Elk Grove Village, IL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Honolulu, HI

Using a debit or ATM card

Bank account or service: Checking account

Complaint: My XXXX XXXX XXXX Account is being charged without my knowingly authorizing any transactions. I discussed the issue with the vendor and was advised the situation would be corrected ; the correction was process ; however, new charges that were greater then the original charges have been charged to my XXXX XXXX XXXX account.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-27

Forked River, NJ

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-26

San Anselmo, CA

Money was not available when promised

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-24

Tampa, FL

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-24

Worcester, MA

Money was not available when promised

Money transfers: International money transfer

Complaint: I sent money to other country ( XXXX ), my sister did get this money and was sent back western union of the united states again
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Buda, TX

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

NY

Other service issues

Money transfers: Domestic (US) money transfer

Complaint: It took XXXX different phone operators at XXXX more than 20 minutes to complete my opt out request to limit the sharing of my information. It felt predatory and like they were just reading a script to get me to just opt out of emails from their company instead of limiting my sharing with affiliates and non-affiliates. The operator kept promising me that they do n't share my information with affiliates and non-affiliates when the privacy policy that I agreed to when signing up, clearly sates that they do. Their privacy policy can be found here XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-22

Boulevard, NY

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-21

Atl, GA

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-20

Brown Deer, WI

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-16

San Francisco, CA

Other service issues

Money transfers: International money transfer

Complaint: On XXXX I transferred money over the internet using my credit via Western Union ( WU ). The recipient 's destination country was the XXXX of XXXX and XXXX XXXX XXXX XXXX. Total transfer was XXXX {$300.00} and the related transfer fee was XXXX {$8.00}. Today, XXXX ( less than 2 months later ), I attempted to repeat the transaction. The associated fee is now XXXX {$27.00} ( almost a 400 % increase. ) I reached out to customer service ( CS ). While on hold the hold-music reiterated the {$8.00} fee for XXXX, XXXX XXXX and the XXXX. Various agents in CS referred me to Corporate Headquarters ( XXXX XXXX ) who is checking XXXX. Unfortunately, WU may be providing false advertising and manipulating prices unfairly. Can you check into this and advise? Thanks XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX m : XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Harsens Is, MI

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: Today I received an email from Western Union. The email stated that a {$270.00} transaction failed. This transaction was between a person posed as myself and my mother. The transaction was going to someone in XXXX, but we live in XXXX. I believe my identity was stolen. My ID has been stolen and I believe someone tried to make a transaction with it
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-13

Marietta, GA

Money was not available when promised

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-13

Wallington, NJ

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: My son, XXXX XXXX and his girlfriend XXXX, ordered a dog on XXXX for {$270.00} on XXXX XXXX. The seller on XXXX XXXX " XXXX '', email address XXXXXXXXXXXX, phone number XXXX XXXX XXXX XXXX. The western union transaction was sent to XXXX XXXX from XXXX XXXXXXXX # XXXX. The seller told him to western union the money and he will receive the dog the next day on XXXX XXXX, 2016. After sending the money, my son got a call from someone ( XXXX ) requesting additional fees of about {$800.00} stating that the dog was stuck in MN and they needed the money to purchase a special crate for the dog. My son called me frantic. I called the seller and began questioning me as to who I am, then hung the phone up. I called Western Union and began filling out a Fraud claim but was told by WEstern Union to call back in 15 days. Today, I disputed the charges with my bank. I am not certain that anything will ever come out of this and my son has lost his hard earned {$270.00}. Not knowing what to do, I have decided to contact you for assistance. Any help you can provide would be greatly appreciated. thank you. XXXX XXXX XXXX email : XXXXXXXXXXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-13

Franklin Lks, NJ

Money was not available when promised

Money transfers: Domestic (US) money transfer

Complaint: A Western Union money transfer # XXXX was sent to me XXXX XXXX some weeks ago while I was traveling and since then WU has refused to honor the transaction on more than one occaision.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-11

Pikeville, NC

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: I was asked If I was interested in making money weekly. I was told I can change my XXXX into XXXX. He informed me that I could send the money to ANYBODY I wanted to and he was going to add a XXXX to the end and that and send it back to me. All I had to do was send him half. Ex. I send {$150.00}, he goes in the system and add a zero ( {$1500.00} ) and I was supposed to send him {$750.00}.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-11

NY

Other service issues

Money transfers: Domestic (US) money transfer

Complaint: WHY WESTERN UNION RUNS AN ILLEGAL AND DECEPTIVE ORGANIZATION : ( 1 ) BECAUSE ALL THEIR FACILITIES LISTED ON THEIR WEBSITE ONLINE AS " AVAILABLE '' EITHER HAVE A SMALL DOLLAR AMOUNT LIMIT FOR PICK-UP OR ARE CLOSED EVEN THOUGH THEY ADVERTISE THEMSELVES AS " OPEN ; '' ( 2 ) ALL THEIR TELEPHONE OPERATORS ARE FROM XXXX AND DO N'T EITHER SPEAK OR UNDERSTAND XXXX ; ( 3 ) THEY PURPOSEFULLY MAKE IT HARD FOR YOU TO PICK UP YOUR MONEY SO THAT THEY CAN COLLECT AND KEEP THE DAILY INTEREST AND/OR HOPE THAT YOU GIVE UP AND LEAVE IT WITH THEM FOREVER, THUS ALSO GOING BACK INTO THEIR OWN ACCOUNTS FOR THEM TO KEEP.
Company Response: Closed with explanation

Disputed: No Timely Response