WELLS FARGO COMPANY

2017-04-18

Holladay, UT

Dealing with my lender or servicer

Student loan: Non-federal student loan

Received bad information about my loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

IL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Had a loan modification because of health problems that 's when everything changed.my loan was a 20 year fixed I have lived in the house 16 years. After the loan modification I pretty much ended up being in debt more than ever. I am just trying to figure out if I have been a victim of a predatory loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Beyersville, TX

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-04-18

Canton, OH

Managing the loan or lease

Consumer Loan: Installment loan

Complaint: Received a loan fro m Wells Fargo for fur niture 0 % interest for 18 months. I paid the amount in full PRIOR to 18 months. Upon apply for a car loan I find that they placed a bad credit reference against me for {$4.00} I have contacted them twice and each time I am told that the loan is paid in full and they do n't know why there is {$4.00} on the account or why it was reported to the credit bureau. They said each time they needed 10-14 days to investigate. My bank ( XXXX ) in the meantime has made an auto loan to me at an interest rate double of what I should be paying. XXXX states that if I can get a letter from Wells Fargo they would reduce my interest rate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-04-18

Berwyn, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Mill Valley, CA

Delinquent account

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Jupiter, FL

Deposits and withdrawals

Bank account or service: Savings account

Complaint: On Friday XXXX / XXXX / XXXX , my wife went into the XXXX XXXX Wells Fargo ( located at XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX , FL XXXX ) for a cash withdrawal of {$5500.00}. She took the sealed envelope home and locked it up until the following day to pay our realtor. Upon counting the money, it was short {$500.00}. I asked my wife about the transaction. She received XXXX XXXX XXXX XXXX {$50.00} bills, but did not ask for {$50.00} 's, AND the receipt only reflected {$100.00} bills being given ( i.e. {$100.00} ... .... XXXX XXXX issued ] ). Following day was XXXX XXXX XXXX , so we went to the same branch Monday morning a few minutes after XXXX when they opened. The Service Manager, XXXX XXXX , requested that th e " Security Team '' review the camera to help demonstrate that the transaction was accurate. She left me a voicemail around XXXX that there was no news, so I called her this morning ( XXXX / XXXX / XXXX around XXXX ) but no answer. I called he r District Manager, XXXX XXXX , to escalate my complaint. He was busy, so I called his assistant, XXXX , explaining that I believe we were given {$500.00} less than the deposit/receipt. She called and told me that XXXX spoke to XXXX , and that since my wife was watching the teller and did n't see an issue at that time, basically there was nothing to be investigated, sorry. I asked to speak with XXXX , she said he would be in meetings all day, so he can call at XXXX if that would be okay. I told her to have him call me the next available minute he gets! He said because my wife watched the teller count the money, there is nothing to be done. I pointed out the inconsistency between the receipt denominations not showing {$50.00} bills, but that we received {$50.00} 's, he said that " it was a coaching opportunity '' and after a second conversation that the denomination discrepancy was " irrelevant ''. Keeping in mind that if someone counted XXXX {$50.00} dollar bills quickly, as if they were {$100.00} bills, you would have a {$500.00} shortage, I was not satisfied with that answer. My wife could have overlooked an error while watching XXXX bills being counted fast. XXXX later told me that the teller 's name is XXXX and that he was a great employee for many years, not a recent hire. I asked XXXX if he knew whether not XXXX used the automatic bill counting machine for this transaction, but he did not know. After more than 5 minutes of us going back and forth, he agreed to review the video for that day " so he could sleep that night ''. He called me a few hours later at XXXX XXXX and said that they reviewed the video and it " clearly shows [ my ] wife watching closely during the transaction ''. He said, there is no doubt that it was correct as a result. I asked if he saw XXXX use the automated bill counter, but he said that he did n't see him but was n't sure. He did say that the video was unable to see the bills close-up to verify the denomination ( i.e {$50.00} or {$100.00} ), but since my wife was watching, case-closed. I reminded him that my wife took the sealed envelop and upon paying our realtor Saturday, it was missing {$500.00}. If my wife did n't catch the error in person, I said that should not take away my rights as a consumer for my bank to double check their work in case their employee stole the money or made a mistake. I suspected theft because I was told that his draw balanced that day. I asked XXXX if he talked with XXXX the teller about the denomination breakdown, and he said no my managers can later. Ultimately, I feel that we were defrauded {$500.00}. We have valid concerns and learned a lesson, but I do n't think that should take my right to ask for full verification. XXXX did not perform a denomination reconciliation to see if there were missing {$50.00} 's when I asked because from his perspective there is not even a XXXX probability that XXXX stole the money. It took many calls to get the tape reviewed, but I felt that XXXX already made his decision before he ever reviewed anything! Please help us not get brushed-aside.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Columbia, WA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-04-18

Una, SC

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Hollywood, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Courtdale, PA

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-04-18

CA

Account opening, closing, or management

Bank account or service: Savings account

Complaint: Abo ut 8 or 0 years, I opened a Wells Fargo s avings account for my minor niece when she was born. At the time that I opened the account, I was told that there would be no monthly service charge for the account until my niece turned XXXX . Starting in XXXX , Wells Fargo st arted charging monthly service fees on that account ( even though my niece was still a XXXX ). In XXXX XXXX , I called to ask them to close the account. The representative told me that she would refund the late fees and close the account. That did not happen. I called again today to request that they refund the late fees and close the account. They closed the account but told me that they were not able to refund the fees, because I had to go to a branch to have them refund the fees. It seems unnecessary for me to actually waste time on the phone with them to only be told to go to the branch. Wells Fargo p urposefully set up a system to make it as difficult as possible for consumers to get a refund with the intent that consumers will not jump through all the hoops a nd Wells Fargo will benefit by keeping all of the fees that wrongfully assessed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-04-18

Brooklyn, NY

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Homer Glen, IL

Other

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-04-18

N Palm Beach, FL

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: To Who m It May Concern, Re : loan number XXXX wit h Wells Fargo, I have sent a certified letter to Wells Fargo on XXXX XXXX and they have received it a XXXX after. In my letter I advised them that I have, at least XXXX times, calle d ( XXXX ) and e-mailed to the commercial servicing as advised in the notices about the insurance matter since XXXX . One time on X/X/XXXX I spoke to a man which I forgot to ask for his name who said everything looked fine, the other time I spoke to a lady name XXXX . And my insurance agent XXXX called and spoke to a man name XXXX because I kept receiving notices stating I owed mone y to Wells Fargo du e to the fact I do n't have insurance ther efore Wells Fargo force d to purchase one for me. This issue seemed to be a problem every year when I renew my insurance for this loan number on property located at XXXX XXXX & XXXX XXXX XXXX XXXX , XXXX XXXX , Ca. XXXX . I have renewed insurance on this property in XXXX XXXX under policy number XXXX with XXXX XXXX XXXX for XXXX XXXX XXXX XXXX and policy number XXXX with XXXX XXXX XXXX for XXXX XXXX XXXX XXXX . These policies will be expired in XXXX XXXX . My insurance agency is : XXXX XXXX XXXX XXXX XXXX , phone number XXXX has provide d Wells Fargo wit h both policies on X/XX/XXXX . Regardless, I kept receiving letters showing current insurance due of { XXXX } is due XXXX XXXX . My question is, why would they have to buy insurance for me while I already bought mine and my insurance, just like in the last XXXX years, provided to them? why did n't they get back with me or my insurance agent as they said after many of my phone calls, my insurance agent phone calls and emails? and kept sending notices stating they will have to buy insurance for me? when I sent them the last letter I also attached with it copies of my policies, and asked them to get back with me. They never did. Instead send me a new bill for the insurance. I 'm very frustrated w ith Wells Fargo. This lend er is really a worse lender and unethical conduct, unscrupulous and no professionalism. Please give me your hand, please help me. Thank you very much. XXXX XXXX XXXX XXXX XXXX XXXX XXXX , Ca. XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Oxford, GA

Deposits and withdrawals

Bank account or service: (CD) Certificate of deposit

Complaint: I purchased a {$700.00} CD f rom XXXX XXXX XXXX XXXX XXXX in XXXX , which was to automatically renew, and opened a safety deposit box. I got sick and did n't turn in the CD and now find out that the bank was taken over by several banks that eventually beca me Wells Fargo in XXXX . I need to collect my CD and find the contents of my safety deposit box. My son is still alive, but my husband has passed away. I have the original CD and my keys.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Ft Lauderdale, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Charlotte, NC

Problems caused by my funds being low

Bank account or service: Savings account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-18

Charlotte, NC

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-17

Lake Mary, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-17

Cocoa, FL

Deposits and withdrawals

Bank account or service: Other bank product/service

Complaint: On XXXX 2017 I went into my local branch of Wells Fargo to close out my account. While attempting to do this they could n't find any information associated with this account. While doing this I found out that my checking account had been changed to a brokerage account. I do not remember authorizing this.Of course I was getting monthly statements in the mail as per Wells Fargo Exhibit 1, so they did have some information about me. They stated I would have to fill out paperwork for Corporate Account and Supplemental Account Owner Documentation in order to get my money. I did and it was faxed to XXXX XXXX by XXXX XXXX at the branch that day as per Exhib it 2. When I called to get my money five d ays later they said that I would have to fill out another document, a Corporate Resolution as per Exhibit 3. In the meantime I get a letter in the mail from Wells Fargo Advisors, Exhibit 4, stating that they have n't been able to get in touch with me although the forms that I filled out on XXXX had that information. That letter was dated XXXX XXXX although I did n't get it until XXXX . A week later I called again to close my account and they said that they needed yet another document, Supplemental Account Owner Documentation, Exhibit 5. One week later hoping to finally get my money I was asked to provide yet another document, their Corporation Account, Exhibit 6. I was told I would finally get my money through the mail in two day s, on Friday, only to receive a a Securities Account Agreemen t Margin Account document. I think I have been more than patient and have bent over backwards to provide documentation that they should have had and once did have. I refuse to fill out any more documents and expect this incident to be settled forthwith.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Untimely Response

2017-04-17

Shalimar, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-04-17

AZ

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I was told today by your offices to file another complaint to try to force Wells Fargo to answer through your offices. The original CFPB Complaint number was XXXX, which was filed in XX/XX/2016. i will attempt to attach subsequent correspondence between myself and Wells Fargo via phone calls, E-mails and faxes in chronological order. Basically, all Wells Fargo has done is to stall by forwarding the information between California, Oregon and North Carolina and force me to keep answering the same questions repeatedly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-17

MD

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: I have been involved in a foreclosure case for nine years and the loan servicing company has routinely not followed up, has sent me incorrect financial information including loan balances and now refuses to send me loan reinstatement information, current loan balances and a loan payment history. I have been making my mortgage payments on time for the past four years and they have refused me a loan modification now because they say I make too much money. I was initially denied because I did not make enough money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response