WELLS FARGO COMPANY

2017-04-19

Wonder Lake, IL

Wrong amount charged or received

Money transfers: International money transfer

Complaint: I have received a payment of XXXX XXXX from XXXX 's central bank ( XXXX XXXX ) which was credited to my XXXX XXXX account. The transaction came short of the missing {$38.00} which were routed through a XXXX XXXX in XXXX an d Wells Fargo in the US. The client informed me that they sent out the full amount however the information received from Wells Fargo ( below ) missing following info : 1 ) the amount received and sent out to Chase bank in Illin ois 2 ) Th e fees and commissions charged b y Wells Fargo. Question : why the transaction was structured to result in MAXIMUM amount of fees and why the fees were not disclosed as required by law. XXXX XXXX VIA : XXXX XXXX XXXX , XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , IL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX , XXXX XXXX XXXX XXXX , XXXX , XXXX XXXX XXXX XXXX SSN : XXXX TRN : XXXX Incoming wire transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Des Moines, IA

Other

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-04-19

Portland, OR

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: On XXXX XXXX XXXX I was approved for a property tax deferral by the Oregon Department of Revenue. This program is for seniors and people on XXXX below a certain income level. Under this program, the state pays the property tax to the county taxing authority. The tax and interest are due to the state at the time the property is sold. Wells Fargo Home Mortga ge is the mortgage holder on my house. My XXXX XXXX payment was reduced from {$1100.00} per month to {$870.00}. At that time I was also issued a refund of {$2500.00} from Wells Fargo for the overpayment I had made to the escrow account. for property tax. Since t hen Wells Fargo has made multiple attempts to collect property tax from me, claiming that I owe them for property tax. On XXXX XXXX XXXX I received an email from Wells Fargo stati ng that the payment they received on XXXX XXXX XXXX for {$870.00} would not be credited to my account because they had increased my monthly payment amount by {$560.00} per month to {$1400.00} per month for my 30 year fixed rate mortgage. " ... Since we 're unable to make partial payments to the loan, we 'll hold these funds until you make the rest of your payment ... '' No changes have taken place with my property tax deferral. It is not due for renewal until the XXXX tax year. Wells Fargo has not paid property tax for XXXX . They will not pay property tax for XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-04-19

Bolling Afb, DC

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Interbay, WA

Other

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Untimely Response

2017-04-19

Allenwood, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: your company failed to provide the required notice of additional required documents within XXXX ( XXXX ) business days in violation of Regulation X, XXXX C.F.R. XXXX ( b ) ( XXXX ) ( B ). Therefore, this client 's application is entitled to be treated as facially complete pursuant to Regulation X, XXXX C.F.R. XXXX ( c ) XXXX iv ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Fort Worth, TX

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: your company failed to provide the required notice of additional required documents w ithin five ( 5 ) b usiness days in violation of Regulatio n X, 12 C.F.R. 1024.41 ( b ) ( 2 ) ( B ). Therefore , this client 's application is entitled to be treated as facially complete pursuant to Regulation X, 12 C.F.R. 1024.41 ( c ) ( i v ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Hanceville, AL

Deposits and withdrawals

Bank account or service: Checking account

Complaint: On XXXX / XXXX / XXXX I deposited {$400.00} in cash a t Wells Fargo XXXX XXXX . On XXXX my online statement showed the {$400.00} deposit with a reversal. I made a copy of the statement. The person ( XXXX XXXX ) said she sees no deposit, but will research it. Next day on Thursday I see XXXX deleted the deposit off my statement. I see the branch manager and she says we will research it. Now the bank just says they see no deposit. Well, as I said XXXX deleted the deposit off my computer records. The bank refuses to put the money back in my account. I got a police report. The bank does not give receipts unless you ask for one, but look I have the deposit on my copy of the statement. The bank refuses to tell who took the deposit, who re versed the deposit, who deleted the deposit. If that is not a sign of guilt, what is?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Hickory Hill, TN

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Oxford, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I have been a client with Wells Fargo for over 10 years and never able to refinance my mortgage to a lower interest rate. The townhome was finance d in XXXX with XXXX mortgages. I 'm a single mother that was in an employment program with Wells Fargo as o XXXX XXXX XXXX I attended their program with their career coach in XXXX XXXX to XXXX XXXX ; however, I was never able to secure employment from the suggested jobs making the same or nearly the same salary in the past. In the employment program, I agreed to their payment terms and all payments were drafted at the first of the month. However, the employment program ended in XXXX XXXX , and I asked for a modification. The modification was denied. In XXXX XXXX , I requested the payoff from XXXX XXXX ( home preservation specialists ) and notified the bank that the house would be listed for sale. I never heard anything else from my home preservation specialists. On XXXX XXXX XXXX I received a certified letter from Wells Fargo ' s attorney, XXXX XXXX XXXX XXXX XXXX , XXXX in Georgia, that they were going to proceed with a foreclosure sale on my house on XXXX XXXX XXXX . I called and spoke with the representative at the attorney 's office, and they notified me to contact the bank since the house was only on the market for two months. XXXX XXXX , I called the bank and spoke with XXXX representatives in collections to understand my options and why I was n't notified in adequate time. The XXXX representatives said the loan was in reentry. Therefore, the loan never got back to my home preservation specialists to notify me regarding the foreclosure. XXXX XXXX , I requested a review to complete a short sale and requested for a manager to call me back. The representative forwarded me to her voicemail and gave me her direct line since all managers were in a meeting. XXXX XXXX , my agent submitted a short sale cash purchase agreement to Wells Fargo. XXXX XXXX , I never received a call from the manager, so I called back and spoke with XXXX XXXX . I notified XXXX XXXX ( manager ) of my concerns and to verify the short sale purchase agreement was received by their company. She looked at the imaged files and found the agreement. She marked the file " active '' for the team to review my request. However, she stated that she did n't understand why the loan was sitting in reentry and never given back to the home preservation specialists ( XXXX XXXX ) to notify me of next steps. XXXX XXXX , I contacted the bank for follow up and spoke with several representatives, XXXX in short sales, Virginia in litigation, XXXX in collections, and XXXX XXXX ( manager ). I was told that the short sale was denied due to equity being in the home. In addition, it was too close to the foreclosure sale date of XXXX XXXX , XXXX . I was never given an appraisal to verify their statement. There have been XXXX views on this house, and we have only been able to secure one proposal purchase which is the short sale.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Browns Mills, NJ

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Simi Valley, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: We feel that we are being treated un fair and that there are deceptive practices happening with the 1st and 2nd lien holders of our mortgage. Both the 1st and 2nd lien holders know that we have a solid sales contract to sell our property but due to the fact of being behind of on our mortgage they are threatening and forcing us to pay unnecessary attorneys fees by sending our loans to foreclosure. Despite following all of their rules and requests they are still stating that the sales contract that is currently in escrow is of little meaning and that we will need to pay these attorney fees. Shame on you Wells Fargo and XXXX for taking the little guy out even though they have worked their hardest to pay their obligation in full back to you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Marshallton, DE

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Aloma, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Wallington, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Lincolnville, ME

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Fort Stewart, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Moncks Corner, SC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Fayetteville, IL

Billing disputes

Credit card:

Complaint: Wells Fargo Financial Ba nk will not leave me alone. I had 15 months to pay {$600.00} and I paid them off XXXX of this year but had until XXXX of this year ( XXXX ) to pay them off. I got XXXX windows from XXXX in XXXX , MO I payed them off way before I was suppose to..I then I got one more window in XXXX XXXX XXXX . I made payments each month of $ XXXX {$60.00}. then they wanted more and more money and when I just about paid them in XXXX of this year they said I owed {$73.00} dollars ( I owed {$190.00} XXXX XXXX of which I paid ). In XXXX of this year they charged me a late charge of {$27.00} which I did n't owe because they said I only made a {$49.00} payment in XXXX XXXX XXXX XXXX XXXX I owed {$600.00}, if you divide that by 15 months you get XXXX These people wo n't leave me alone. Worse company I ever dealt with. Anything for money. and they keep harassing me. ( per my bank XXXX XXXX paid {$400.00} dollars, XXXX / XXXX / XXXX I paid {$200.00}, XXXX / XXXX / XXXX $ XXXX $ XXXX {$200.00}, XXXX / XXXX / XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX {$130.00}. ) They keep sending me letters and I told them to leave me alone, not to call or write or anything. but I got another letter today. XXXX / XXXX / XXXX stating they are looking into it. there is nothing to look into. My payments were always due the XXXX of the month. They were in Texas now I get them from XXXX XXXX . IA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-04-19

Moncks Corner, SC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Centerville Branch, GA

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Vineland, CO

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Ladies Island, SC

Other

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Fort Worth, TX

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Baileys Crossroads, VA

Billing disputes

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response