WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 866
2017-04-24
Greensboro, NC
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Sent card you never applied for
Complaint: Sometime in XXXX , we were very surprised to receive a VISA credit card fr om Wells Fargo in the mail. We did not request the card, nor did we want it. I kept the cards that were sent, but did n't know what to do about it. Then XXXX XXXX , XXXX , we received a letter saying t hat Wells Fargo was discontinuing t he VISA and Cash Advance features, and that we would receive replacement cards. These non-VISA cards arrived, and I saved them as well. As background, we signed up for the Wells Fargo Financial National Bank Automatic Payment ser vice XXXX XXXX , XXXX for {$6800.00}, to purchase a heating and air conditioning unit from XXXX XXXX XXXX XXXX . At this time, they sent VISA cards which we did not request, but I ignored them and filed them away. Wells Fargo was helpful in resolving a disputed charge with this vendor. This account was paid in full ( I believe in 3 year s ), and we did NOT have any further contact with Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Darlington, NJ
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: Ref : Complaint Number XXXX Wells Fargo Home Mort gage provided an answer to above captioned complaint, but did not address the complaint. My complaint invo lved Wells Fargo 's alleged fr aud in forcing me under threat of foreclosure to take an ARM with sharply increasing interest rates to replace a XXXX XXXX XXXX while a federal law suit addressing XXXX was in the process of being settled. The settlement terms were announced shortly after I was pressured into signing the agreement to t ake the ARM. One of the settlement terms was the exclusion of borrowers who received a subsequent mortgage. I allege that this was a deliberate act to exclude certain borrowers from the benefits of the settlement. Subsequently I received notice from the settlement administrators that I was eligible for a mortgage modification ( MAP2R ) which eliminated accrued interest and reduced the principal. I was told by the bank that I was not eligible. My home has been foreclosed and a sheriff 's sa le is imminent. The bank refused to discuss a modification of any sort except a HAMP modification for which I am ineligible. I believe fraud is a criminal act and should involve a criminal investigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Jupiter, FL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Fairfield, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Please see attached documents : ( 1 ) FACTS - CFPB XXXX ( 2 ) Form HUD-1 - Wells Fargo Bogus Demand Letter - USAA Insurance f or Military Forensic accounting.xps ( 3 ) XXXX XXXX Recorder 2015.xps M y story and my forensic accounting, from " XXXX independent professional sources, '' remain the same. Wells Fargo replies continue to present erroneous and changing information ( 1 ) to backfill accounting errors, ( 2 ) to hide dual tracking, ( 3 ) to hide securitization of real property, ( 4 ) to defraud the Federal government and its tax paying citizens. Moreover, I have learned that Wells Fargo Bank wrote a 20-year ac cumulation period Annuity Application at their XXXX XXXX , XXXX , CA XXXX store, based upon a " telephone interview '' of my Mother in " XXXX XXXX . '' The overwhelmingly egregious fact is that my Mother reached her mortality on XXXX XXXX XXXX , " four years prio r. '' Even if my Mother had been alive in XXXX XXXX , a 20-Year perio d would have placed her at " age XXXX '' before annuity income from her otherwise liquid savings account. This action violates every Senior Suitability and Compliance Law o f record. Our family, that has ban ked at Wells Fargo since Year XXXX , has been targeted by Wells Fargo in its " 8 is Great '' schemes. There must be some Federal restitution to the victims of Federal Bank schemes to restore our hard earn ed estate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Lewisville, TX
Communication tactics
Debt collection: Auto debt
Frequent or repeated calls
Complaint: I filed a complaint agains t Wells Fargo w ith CFPB on XX/XX/XXXX about their XXXX discrimination for a two month Deferment while I was on medical leave and they would n't provide assistance for XXXX medical leave only if I was physically at my job before my complaint and still after their response to my complaint. When I submitted my final response letter to their counter response, I included a CEASE & DESIST from all telephone contact which is still on file with CFPB, They attempted to call once right after that in late XXXX which is their right by law, however They started calling again in XXXX and continue calling me. XX/XX/XXXX is the first time I have become one month past due on my loan, due to loss of employment, but they called me on XX/XX/XXXX and left a message, XX/XX/XXXX and left a message, XX/XX/XXXX and left a message, and XX/XX/XXXX no message left. Like I advised before, do not contact me by telephone, email or US ma il is fine, however I have not received any written contact from Wells Fargo Auto Finance at all just these calls. I do not wish to be called ever. My loan history will show that my pay history has been perfect until now. I am not just suddenly going to stop paying my loan, I am waiting for unemployment to kick in at which point I will be paying again. Again I do not wish to be contacted by phone and should not have to provide a seco nd Cease and Desist req uest in writing again!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Skanawan, WI
Trouble during payment process
Mortgage: VA mortgage
Complaint: Re : loan # XXXX . In XXXX of XXXX my wife and I closed on the purchase of our home listed herein. The closing statement did not contain a provision for establishing a property tax escrow account. WFHM contacted me about XXXX of XXXX seeking me to acknowledge that there was an obligation for me to pay into such an account. Since then I have been paying, when due, all mortgage an XXXX XXXX XXXX escrow. Additionally, voluntarily, under coercion from WFHM, I have been paying sparingly contributions to be directed to property tax escrow. Since then I have been deluged with letters, phone calls and emails from WFHM coercing me to agree that I must pay into such account. This harassment has caused me great stress and mental anguish. On XX/XX/XXXX I received a letter dated XXXX from WFHM stating they redirected? the XX/XX/XXXX mortgage and HO Insurance p remium escrow payment to an unapplied account. This action was done unilaterally and without my consent. I consider this type activity as fraudulent and dishonest. In the aforementioned letter WFHM continues to refer to a property tax escrow payment as contractually obligated. This reference is clearly wrong since there was no such provision in the closing documents as previously mentioned herein. The closing disclosure form emphatically states that monthly mortgage payment includes principal and interest plus t he HO insura nce escrow. Again, no mention of a property tax escrow payment requirement. I seek that WFHM acknowledge the fact that the contractual residential home purchase closing statement does not contain a provision for establishing a property tax escrow fund, secondly that WFHM cease all efforts to coerce me into acknowledging that one exists and collecting from me funds to be directed to that purpose, thirdly that all principle, interest a nd HO insurance escrow p ayments be applied as stated in my payment coupon. This is a follow up to my previous above written complaint which went unresolved. Wells Fargo Home Mortgage sent me a letter dated XXXX XXXX , XXXX ( a ttached hereto ) which does not address my above narrative. In the aforementioned lett er Wells Fargo Home Mort gage continues to demonstrate their fraudulent and unfair business practices. There is no due amount required as WFHM alleges. The contractual home purchase closing documents do not authorize or establish a property tax escrow account. WFHM alleges that there is a VA flow-down requirement placed upon the borrower. However, when asked to produce the document to me to verify truthfulness and accuracy WFHM tells me it is confidential and would allow me to review it. Even when I agreed to a non disclosure agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Gateway National Recreation, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I requested fro m Wells Fargo to obt ain the necessary documentation to be able to obtain a home valuation in order to terminate the need for private mortgage insurance. I received the documentation and provided the necessary information inclusive of the {$200.00} for a brokers price opinion. The initial professional assigned to perform the BPO was unresponsive to phone messages I left him. I subsequently received a call from a gentlemen who advised that he was subcontracted by the original professional to complete the home inspection for the BPO. He explained that his work-product would be submitted to the Bank by close of business that same day. ( XXXX XXXX , XXXX ) On Friday, XXXX XXXX , XXXX , I called the Bank to follow up on the valuation results. They advised that the documents were still being uploaded and they should have a decision in a couple of days. On Saturday, XXXX XXXX , XXXX , I once again I followed up with a call and I was told by the representative and her supervisor that there was no documentation on file supporting that a BPO had been performed. The {$200.00} check submitted was negotiated, an inspection was performed, but at this time there is no evidence of an evaluation. I would like your assistance with this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-04-24
Atl, GA
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Gloucester City, NJ
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Problem accessing account
Complaint: While going through paperwork I found an Automatically Renewable Personal CD that was opened at XXXX XXXX XXXX Bank in XXXX , NJ on XXXX XXXX XXXX XXXX n the amount of {$4600.00} XXXX XXXX was purchased by Wachovia and then Wachovia was purchase d by Wells Fargo Bank. I went to my local Wells Fargo branch office with the XXXX and I was told that the XXXX is too old and they have no way of tracking it. I was instructed to go to the state of NJ - Department of Treasury for unclaimed property. ( https : XXXX ) NJ has no record of my money. I then phoned Wells Fargo again. I was informed that they researched and again have no information. Please note, that I have the Original Time Deposit Automatically Renewable Personal CD with Account Number in my hand. Thank you for any assistance that you can provide.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Jacksonville, FL
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-04-24
Ft Belvoir, VA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Jupiter, FL
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due XXXX , XXXX , XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
NY
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: IN XXXX OF XXXX I REFINANCED LOAN NUMBER XXXX WIT H WELLS FARGO TO A NEW LOAN WHICH WAS SUBSUMED BY XXXX XXXX XXXX . I RECENTLY SOLD THE HOME BUYT WELLS FARGO ERRONEOUSLY CONTINUED REPORTING THAT THE HOME WAS STILL IN DEBTED TO THIS LOAN ( WHICH THEY ULTIMATELY PROVIDED A LETTER STATING THAT IT WAS NOT ). HOWEVER THEY CHARGED A {$1500.00} FEE ON THE DAY OF THE CLOSING IN ORDER TO RELEASE A WRITTEN DOCUMENT WHICH WAS REQUIRED TO SHOW THAT THEY HAD MADE A MISTAKE AND THE LOAN HAD BEEN SATISFIED. IT SEEMS CRAZY THAR I HAD TO PAY {$1500.00} FOR THEM TO WRITE A ONE PAGE LETTER CORRE CTING THEIR MISTAKE.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Lake La, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-04-24
Herndon, VA
Struggling to repay your loan
Student loan: Private student loan
Can't get other flexible options for repaying your loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
San Francisco, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: They bill me a {$2.00} fee on XXXX / XXXX / XXXX for ATM use, when I 'm not supposed to pay a fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Dallas, TX
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Funds not handled or disbursed as instructed
Complaint: Wachovia became Wells Fargo.
Wachovia r emoved $ from timed deposits to create 2 checking accounts without consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Alafaya, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Sturbridge, MA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-04-24
Oakland, CA
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: WELLS FARGO DISPUTE 15 U.S. Code Subchapter I - CONSUMER CREDIT COST DISCLOSURE 15 U.S. Cod e 1611 - Criminal liability for willful and knowing violation In review of my home equity documents that I received on XXXX XXXX XXXX , I do not see a rig ht of rescission pursuant to 15 U.S. Code 1635 - Right of rescission as to certain transactions. This is a violation of the consumer credit protection pursuant to 15 U.S. Code 1611 - Criminal liability for willful and knowing violation- Whoever willfully and knowingly ( 1 ) gives false or inaccurate information or fails to provide information which he is required to disclose under the provisions of this subchapter or any regulation issued thereunder, ( 2 ) uses any chart or table authorized by the Bureau under section 1606 of this title in such a manner as to consistently understate the annual percentage rate determined under section 1606 ( a ) ( 1 ) ( A ) of this title, or ( 3 ) otherwise fails to comply with any requirement imposed under this subchapter, shall be fined not more than {$5000.00} or imprisoned not more than one year, or both.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Santa Ana, CA
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Naples, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Buford, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Biscayne Park, FL
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Received unwanted marketing or advertising
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-24
Gastonia, NC
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I deposited a company check on XXXX XXXX XXXX and was told they were holding XXXX dollars until XXXX XXXX XXXX I need that money to pay bills with ..Is that even legal? I bank with Wells Fargo ..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation