WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 862
2017-04-27
Ft Lauderdale, FL
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: On XXXX XXXX , XXXX , former spouses of XXXX - XXXX purchased together a XXXX condominium. Both visited XXXX XXXX XXXX /aka XXXX XXXX & XXXX local office that were once doing business at a plaza in XXXX XXXX , Florida to look at some houses to see if any were affordable. The male purchaser were sick and his former spouse agreed to be his caregiver and co-sign the mortgage. On XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX , CT. XXXX , financed a loan for {$99000.00} using ASC/Wells Fargo. After the couple finish signing agreements and initialing all of them, issuing closing cost certified check as request {$14000.00} which includes the purchase of furnishings inside the unit. As well as discussing all of the agreements initial and bylaws-maintenance fees, rates, etc. the couple agreed to title insurance fund {$110000.00} that were to cover the value of the property and furnishings ( e.g. schedule A & B ). The couple understood could cancel the loan within 5 days via fax if there were problems or breach of agreements. The closing took place at XXXX county courthouse and they met Attorney XXXX XXXX . XXXX and his closing agent XXXX XXXX located at XXXX XXXX XXXX Issued : XXXX XXXX . XXXX , Agent # XXXX , Address : XXXX XXXX XXXX XXXX , XXXX XXXX , XXXX XXXX Florida, XXXX . Around XXXX when they return to the unit to change locks and remove a lock placed upon the doorknob and clean the unit. The unit were completely empty and all furnishings were removed by the board of directors who blamed a neighbor next door 7 years later with claims this woman had taken all furnishings and donated everything to the board as a payment for her debts. In part, the board are responsible for securing the unit and were an accomplice to breach of agreements, theft, harassment and lying about the furnishings and refusal to reimburse or cancel the loan agreements. There were not any proof of who took the furnishings, however, the amendments and Florida Condo Act w ere violated, for the private community does specify that if the board are having open house, they are to secure the unit and responsible for the unit under schedule B, most especially if the couple signed a commitment to insure the unit. Immediately, on XXXX XXXX , XXXX , the couple called and left a message on the voice mail of XXXX county title corp explaining to the closing agent and attorney produced the title insurance fund of $ XXXX the incident. That they had been robbed and wanted to cancel the loan, if not should able to cancel the loan, at least they should be reimburse the {$10000.00} for the furnishings which were apart of the sale. XXXX agent/broker driven over to meet the couple around XXXX on XXXX XXXX , XXXX and were appalled everything were removed and request that we try and get the board to replace the furnishings or claim the money back from the grantor. We called the grantor and he said yes the furnishings does come with the unit, and he did not sell the unit and come back and steal anything. He explained his wife passed on and he sold the furnishings because he needed money for travel back to his home in Texas. He had not been in Florida but his son the executor of probate for the unit received the check. On XXXX XXXX , XXXX the couple attempt to speak to the board and ask around if anyone seen anything to identify the persons responsible for the theft. Not anyone seem to care and refuses to discuss the removal of furnishings leaving the buyers confused and perplex for 7 years. On XXXX XXXX , XXXX the male spouse passed on from an illness and the title were transfer to the ex wife ( 2nd part ) by probate attorney she hired of in XXXX county. We did not want to this point furnishings replaced at this point, but wanted reimbursement of the furnishings in cashiers check for {$10000.00} as we paid {$14000.00} closing cost which includes {$1000.00} deposit and {$10000.00} for furnishings. The husband wanted to cancel and did not want any because he were angry and believe to him it was very disrespectful manner towards the new buyers that this community might be a problem later. The couple could not press charges without knowledge who taken the furnishings. On XXXX XXXX , XXXX the couple called around for legal advice and spoken to attorneys of what to do and were informed in a private community if anything as this occur, it is hard to sue anyone unless really know who stolen the furnishings, but must call Ombudsman and complain to see if the loan could be cancelled. To this point, it was not anything to do press charges and cancel the loan. The board of directors XXXX XXXX and Closing Agents and Attorneys refuses to cancel the loan. Wanting the couple to fax to them at the last minute which takes XXXX to 5 days to process that would not meet deadline. After living there all this time between XXXX XXXX - XXXX XXXX , nothing were done, and the loan were not cancel by XXXX XXXX XXXX XXXX . On XXXX XXXX , XXXX , the wife filed taxes and reported the theft to the IRS as being a deadline of 7 years of the negligence of the board of directors who were to secure the unit until closing. The commitment to insure exclusions were that XXXX XXXX ( Condo Association ) w ere responsible for the dates valid on the title insurance fund began on XXXX XXXX , XXXX . However, the commitment to insure were valid on XXXX XXXX , XXXX give account the coupld should have been reimburse or offered new furnishings to stay, or loan cancel whichever they request. The board president claims at the condo association were that the furnishings were not there when they came by to see if the sale were completed that evening. This information were proof that someone left the door open during closing and the board were responsible and should have cancel the loan. The couple felt the board should at the least used insurance of the fidelity bond and certificate of title insurance of the association to reimburse $ XXXX on the unit that the couple signed commitment to insure and were under a fixed conventional mortgage for 30 years. * Incident 2 -- XXXX XXXX , XXXX someone kicked out the screen patio door and threaten the woman still living there after husband died some years earlier. * Incident 3 -- XXXX XXXX , XXXX the board and accomplices of other nearby units destroy the rear patio of the woman 's unit and tried to hammer her face when she open the door to investigate a burglary. They begin saying they wanted maintenance fees or she should move out. The woman explained the agreements breach since closing XXXX XXXX , XXXX , you owe me a credit of {$10000.00} and that I have overpaid into the maintenance and assessment accounts at the banks you chosen at least $ XXXX due to the mortgage has already the maintenance fees included. In part you are billing me additionally for maintenance fees with a third party. She explained to them to contact the bank lender and understand you are breaching again your own polices, bylaws and amendments of XXXX , year of the building. The woman used a chair to fight off a man using a hammer to hit her in the head and face, but he missed her face and head and hit himself and severed his wrist when trying to injure her with deadly force. The police came out -- in which several men involved were arrested. *Incident 4 -- XXXX XXXX , XXXX , XXXX officers visited the woman and evicted her under a clause that she is an unauthorized tenant, unknown tenant, with a XXXX Doe XXXX unknown who use to live there. The fraudulent and slanderous of the title of the home owner, who endured so much hate, including her husband before he passed or violations of civil rights, human rights, and rights to own property. Incid ent 5- Board of d irectors filed a writ of possession and lied and claim the woman abandon the property. The board purposely file Chapter XXXX to Wells Fargo w ith these lies. The woman were following a claim she has with the bank lender class action to receive back monies in a future distribution on XXXX XXXX . XXXX Both XXXX XXXX , XXXX and XXXX XXXX , XXXX Incident 6- The board violated the land title which specifies that the homeowner can not be stop to come and check the unit during lititgations and judgments that liens are covered on the unit and she were locked out of the mailbox and never received summons and important papers due to being evicted illegally and uninformed that Acquistion and Abandonment Filings were sent out by Lender who in turn sold her house with $ XXXX equity and $ XXXX losses in furnishings of XXXX XXXX , $ XXXX furnishings and personal belongings, appliances, college degrees and transcripts of XXXX XXXX , stolen all of her books and important tax records, and many other pertinent informatin birth certificates and identification. * XXXX XXXX , XXXX - roof damage sheet rock water and sewage spillage between walls of several units, smells of scum and rotten food or some carcass, and many other problems occurred to run out the woman from her home. * XXXX XXXX - Wells Fargo offer to the woman a settlement and explained in writing she paid off the loan in advance and that she was a plaintiff and should expect to be reimburse between {$10000.00} - $ XXXX . The judge given the woman until XXXX XXXX , XXXX to file claims but said she needed to wait until the appeal filed are heard in court no later than XXXX XXXX , XXXX . The board of directors violated federal law and locked the woman out of her mailbox to hinder her from sending back claim forms and contesting their mistreatment of her. They called the police and said the woman were screaming at them and had her baker act and the woman has credentials and papers proving she is a XXXX and XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
San Jose, CA
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Complaint: Hello- my wife and I recently discovered we were the subject of the same aggressive sales tactics utilized b y Wells Fargo that has b een widely covered in the press. We did have XXXX legitimate credit card with Wells Fargo a nd believe they used our information from that card to open other accounts without our approval. In 2013, without our approval, Wells Fargo opened and closed a credit card within 8 days, opened a savings account, checking account, and a Health Savings Account. We were sent bogus consumer applications of opening both the savings and checking account, with the signature areas blacked out. We were sent a debit card for the HSA. Our credit report includes the 8 day credit card. We cal led Wells Fargo to track down these accounts and they claim there is no record of any. For the HSA, they assured us it was transferred to XXXX XXXX , though XXXX has no record. We have the documentation, name of institution, banker, etc. We can not reasonably estimate the fees we incurred as a result of these accounts, and given that Wells Fargo claims there is no history of these accounts, we are reaching out to you in hopes of assistance. Thanks you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
IN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have had NUMEROUS calls from my mortgage company, Wells Fargo whom I 've been a good loyal paying customer with for over 10 yrs. I got laid off from my job that I had when I applied for the loan. Shortly afterwards my husband passed away. I 've struggled ever since then. Wells Fargo knows all this, I called to let them know. I got behind on some payments last year but got caught up. They did nothing but harass me the whole time but I let it go. I got behind 1 payment in XXXX last year and again they 're harassing me by phone because I 'm still behind. I 've had numerous calls from them day and night and while at work. I work with the XXXX in their homes and I was getting calls from them in front of my clients. I got approx.160 calIs since XXXX . I do n't have exact number of calls but I do have phone records since XXXX XXXX of this year, which I can definitely say I 've ha d 28 c alls since then. This has been going on for almo st 6 mo. B efore all this happened to me I never ever missed a payment. Also I 've been making over and above the normal payment to get caught up and I told them that but they wo n't stop harassing me. I can provide proof of harassing calls and proof that I 've paid extra to get caught up, upon request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-04-27
OR
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Wells Fargo has disabled my ability to make my loan payments online. This complicates the payment process and can lead to late payments. There is no reason that my ability to make online payments should be disabled. I have NEVER had an online payment be rejected. This is clearly an effort to make it harder for me to make my payments so that they can accelerate the forclosure process. They have also offered to allow me to make a payment in a lower amount, but refuse to clearly define how this altered payment will be applied. They expect me to give them money with absolutely no knowledge of how it will be applied. They tell me that these payments will get me set up to a new payment plan which they also refuse to define. It is completely unacceptable that a bank be so ignorant and secretive about my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Wattenburg, CO
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: On XXXX / XXXX / 2017 in the morning. A criminal was using my credit card to make various purchases. I had my physical card in my wallet at the time. I do n't know how the suspect received my credit card number. All transactions were resolved and card account was closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Helena, MT
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Oaklevel, VA
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-04-27
Baker, LA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Harrisburg, PA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: In connection with a home purchase in XXXX , our regular mortgage w ith Wells Fargo was combined with a home equity line of credit, with a variable interest rate. We refinanced the regular mortgage in XXXX wit h Wells Fargo , but for reasons unknown to u s, Wells Fargo was unwilling to fold in the HELOC with the regular mortgage in the refi. The draw period under the HELOC ended at a contractual point in time, after which it would convert to a fixed rate mortgage dependent on market factors. In late XXXX , when the draw period was nearing its XXXX XXXX end , Wells Fargo m ailed us an offer to lock in a favorable interest rate in exchange for ending the draw period early and early conversion of the HELOC to a fixed rate mortgage. According to the information mailed to us, we needed only to return to Wells Fargo a form we would sign that agreed to the early conversion. We attempted to take advantage of this, but discovered that the process offered no written disclosure or confirmation of the interest rate that would result if we agreed to the early termination of draw rights and interest rate lock in. We telephon ed Wells Fargo at t he contact numbers given and asked for written confirmation of the interest rate we had been told by phone would lock in if we agreed to end the draw period early. Our request was refused, with the explanation tha t Wells Fargo did not provide any such written confirmation of the fixed interest rate lock in they were offering in exchange for the early termination of draw rights under an existing HELOC loan. We were told by a Wells Fargo com pany representative that if we wanted, we could write that understanding on the form we were supposed to return to Wells Fargo, so we did that. Subsequently, we were contacted by a Wells Fargo re presentative and told that the form we returned was unacceptable because it had extraneous writing on it, and that they would not accept an offer acceptance form that had the information on it that we had written. We had numerous telephone conversations with vario us Wells Fargo re presentatives about this, in which they all insisted that they would not provide any written disclosure of the interest rate that was to be locked in if a customer agreed to end the draw period early on a HELOC, and that any attempt by a customer to document that on the agreement form would be rejected. Without any resolution, in XXXX XXXX , our HELOC converted to a fixed rate mortgage under its terms, but at a rate usuriously and punitively above what had been offered by Wells Fargo six months earlier. The fixed rate I tried to accept in XXXX XXXX and that Wells Fargo refused to co nfirm in writing was 3.5 %. The fixed rate the HELOC automatically converted to in XXXX XXXX was 6.55 %, which we have been paying ever since. Prior to XXXX XXXX , we had been paying the equivalent of 4.75 %, pursuant to a calculation under our HELOC agreement. It is our belief and contention tha t Wells Fargos conduct as described above is deceptive, fraudulent, and a violation of the federal Truth in Lending Act, Pennsylvanias Consumer Protection Act, and other applicable banking or consumer protection laws.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Ludlow, MA
Struggling to pay mortgage
Mortgage: Reverse mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-04-27
Culver Cty, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
CA
Getting a line of credit
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: I had received an offer for a personal loan from Wells Fargo, which is the bank where I have an open active account since XXXX . I went to apply for a personal loan of {$10.00}, they told me at the bank during the application process that I ha d a credit score of XXXX and that the system was reporting a 9 % of interest for my loan but the decision was still pending so I need to wait a few days.. after 4 days they call me back to ask for my legal status, which is XXXX XXXX . That same day I received a phone call from my personal banker informing that Wells Fargo was rejecting my application due to my legal status. I would like to file a complain for disc rimination because I have all the conditions to have that loan but just due to I 'm not a permanent resident in the USA i was n't given the opportunity of that personal credit. And on top of that now they hurt my credit score for nothing!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: I have been a loy al Wells Fargo customer for years, and I have never been so disappointed in their business practices. On X/XX/17 I requested XXXX separate transfers from XXXX of my checking accounts with WF, to the other. The funds were available at the time of the transfer. In addition, there was a {$1.00} fee from XXXX deducted from my account to validate it. Following this there was an automatic payment from XXXX . I was charged an overdraft fee for all XXXX charges. I am being charged {$35.00} for a {$1.00} fee that was nothing more than a test of my account! I do not understand how that is ethical. I have contacted the bank twice, because I feel like the transfers were held to post out of order, thus causing an increase in overdraft fees. Had I requested a transfer without the funds being available, it would have been denied. The first person refunded XXXX of XXXX of the fees. I do n't feel like this was enough to correct this. I requested again for this to be done, and was told they would not refund any more of the fees. The only fee I feel is legitimate is for the XXXX payment. In addition, I did not elect for overdraft protection on any of my accounts with WF. I will also be closing all XXXX of my WF accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
GA
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Complaint: I deposited {$94000.00} on XXXX at a branch in XXXX , PA. They put XXXX holds on the account. Later they put an indefinate hold on the account citing that the maker bank put the wrong account numbers on the check. Then they said the check would never be honored and said the FDIC would write me a letter with no clear date or timeframe. I am told today by XXXX that the funds have cleared the bank and they are not deposited into my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Baker, LA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Sparta, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Fraudulent Denials for modification assistance under HAMP- Refusing to Review for HAMP when HAMP allows for re-entrance if previous default under HAMP Reentry Department- Wells fargo right to only perform XXXX modification review is outside of HAMP guidelines which over rule Consumer finance 12 CFR 1024.41 ( i ) -Furthermore, Wells Fargo Home mortgage as a servicer agreed to participate in HAMP and accept the TARP funds from the Government. And moving forward to adhere and follow all directives in place under the making Home affordable program. XXXX XXXX XXXX the investor of my loan is a participate of HAMP and so is Wells Fargo Home mort gage. There is no excuse on why I am not eligible mortgage assistance under HAMP. According to the supplemental directi ve 16-02 and 12-02, HAMP tier 1 and tier 2 are m andatory programs that can create an affordable payment without going outside the mortgage terms. My Last review under HAMP which was denied and I appealed and WF stayed with their original denia l. WF did n ot explain the approximate payment that I would need to pay to stay under the terms of the mortgage. What was the payment and amortization schedule that helped WF made the conclusion that it 's unaffordable for me. If I were able to purchase my home originally, how can WF say now even with my business doing better I ca n't afford the modification payments or WF CA N'T CREATE AN AFFORDABLE PAYMENT. SHOW ME NOW WHY THE HAMP MODIFICATION PAYMENT WOULD HAVE BEEN UNAFFORDAB LE. ( FYI HAMP INTE REST STARTS AS LOW AS 1 % ) XXXX XXXX Wells Fargo Home mortgage Specialist XXXX XXXX ext XXXX con tinues t o respond incompletely to my complaints and further more do n't think WF is taking this as serious as I am. These response are words out of XXXX XXXX , she has no proof and refuses to provide any proof. XXXX XXXX references Reentry dept at WF in her latest response, specifically 12 CFR 1024.41 ( i ) lying statin g Wells Fargo is onl y allowed to review a modification once unde r 12 CFR 1024.41 ( i ), this is Incorrect! HAMP and the Government Supplemental Directives and guideline s TRUMP 12 CFR 1024.41 ( i ). wells fargo is purposesly avoiding hamp and fraudulent been denying my under HAMP since inception. I was approved already into HAMP in 2012 and made all 3 trial payment in the past and WF refused to send me the permanent agreement to sign. After you make 3 trial payments under HAMP, WF has to send the permanent agreement, instead WF illegally kicked me out the program in 2012. ( This proves I can still be approved for HAMP if I already were in HAMP. ) XXXX XXXX XXXX XXXX . and Wells Fargo h ome mortgage both are participates under HAMP and both have been avoiding hamp. I only had HAMP once which proves I am eligible to reenter HAMP. I should have been easily placed into t he Tier 2 pro gram with a 2 % interest rate immediately. HAMP overall is great for homeowners and everyone is eligible especially if your investor and servicer participates. Bottom line, these complaints do n't do anything and WF will continue to fraud HOMEOWNERS with their REENTRY dept and their fraudulent servicing practices. WF needs to be investigated, I read the same exact complaints online with the Attorney General and CFPB regarding WF and serious lawsuits involving similar situations. Word of advice Do n't get a mortgage with wells fargo or XXXX XXXX XXXX and go into a hardship, they will foreclose and Dual track you right out your HOME. This is pathetic! WF and XXXX XXXX XXXX LEGALLY BROKE EVERY HAMP GUIDELINE AND AVOIDED ALLOWING ME TO ENTER INTO HAMP AGAIN AND ACCEPTED THE TROUBLED ASSET RECOVERY PROGRAM FUNDS, TO JUST AVOID THE MAKING HOME AFFORDABLE PROGRAM . WF A ND XXXX XXXX XXXX SAID NO TO HAMP AND ME FOR AN AFFORDABLE MORTGAGE AND JUST AVOIDED CFPB, ME COMPLAINTS WITH EXCUSES AND LIES WITH NO PROOF! FRAUD ALERT!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Santa Rsa Bch, FL
Incorrect information on your report
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Point Arena Air Force Statio, CA
Incorrect information on your report
Mortgage: Conventional home mortgage
Complaint: We filed for a Chapter XXXX Bankruptcy and ha d a Wells fargo Home Mortgage at the time. When we came to the end of the Chapter XXXX , Wells Fargo sent us a Mortgage Modification Plan, wh ich included making three payments during a trial period. We made the payments on the dates they requested, and we have all documents to prove the payments were made. Once the payments were made, we entered into a mortgage modification. We have since discovered that the payments we made were reported as late, affecting our credit. We have tried to resolve this with " XXXX '' from Wells Fargo, but he h as now reported he will not change the information. Our complaint is that since we never received any documentation fro m Wells Fargo sta ting that if we made the mortgage payments during the trial period, it would affect our credit. We believe that since we were not notified of the possibility of the negative credit reporting to our credit if we made trial period payments, the reported late payments on our credit should be removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Folsom, CA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Wells Fargo the bank, did not attempt to try to establish and ground point in helping us with the mortgage. We have been trying to get a modification from Wells Fargo from 2014 and they keep declining every attempt that we have made. We 've declared bankruptcy because the failing issue that the bank will not help us with the mortgage. They have been asking for the same paperwork since 2014 and we send the same paperwork but they seem to always ask for more. We 're trying our best to keep our house, we are in the chapter XXXX trustee process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Devonshire, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-04-27
Carrollton, TX
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-26
San Antonio, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: 1st Issue : Truth In Lending I received an Escrow Review Statement fro m Wells Fargo ( WF ), advising me that my escrow would be short {$870.00}. The attached Escrow Review Statements reflect my new payment would be {$1200.00} and my new payments would start on XXXX XXXX . On XXXX XXXX , XXXX , I contacte d Wells Fargo to ad vise them that my increased escrow payments started on XXXX XXXX , XXXX and not on XXXX XXXX as their letter indicated. I 'm on a XXXX program where my payments are automatically drafted every two weeks to reduce my principal faster and hopefully payoff my loan earlier. WF, explained that although their letter states my new payments would start on XXXX XXXX , because I 'm on their Preferred Payment Plan Option ( PPP ), my new payments were effective on XXXX XXXX and not on XXXX XXXX as their letter indicates. WF explained that I am paying ahead so my payments that are being debited in XXXX are really XXXX payments. This is not clearly stated in their letter and WF does not apply this logic with the entire payment ( a dditional principle ). I 'll explain this later. The above, is the first Issue I would like examined. The Escrow Review Statement is m isleading making it harder for consumers to effectively plan their fin ances based on information provided in WF letters to consumers. Their letter was misleading and because it was misleading, I as a consumer had less funds in my checking account for XXXX . 2nd Issue : Unfair Payment Processing I contacted XXXX in XXXX and prior to XXXX to increase my payments to include additional funds towards my escrow, like I do for my principal. XXXX advised me that I could not do that. It would have to be a separate process that is managed monthly by the consumer. Although I was advised that my PPP option could not include additional escrow payments, their online payment process allows customers to pay additional funds towards principal, escrow, late fees and other fees. However, I was advised that because I was on the PPP option, I would have to provide a separate payment to apply funds towards my escrow. I felt that WF practices are unfair, unless there is some regulatory restriction that governs PPP options, why are we being treated differently? I hope they have their recorded calls for XXXX and prior, I know that the CFPB has recently reinforced recorded calls at points of contact. 3rd Issue : Unfair Application of Principal P ayments ( Reg Z Pa yment posting ) My online account summary will reflect that although I make an additional principle payment every two weeks, my principal payments are not applied to the account when they are received. The additional Principle payments are not applied until the monthly payment is applied. For example. WF withdrew funds for my XXXX payment on X/XX/17 and X/XX/17 . WF did not apply the principal payment until XXXX / XXXX / XXXX . Had I made separate principal payments, they would have applied those funds the day they were received ( X/XX/17 and XX/XX/17 ) by the financial institution. Lastly, I understand that WF will keep my payments as " unapplied funds '' until they are in receipt of the full payment. However, I think it is an unfair practices that they keep principle payments in the same status and do not apply those additional principle payment with the effective dates they were received. I will defer to the CFPB to determine if this is some kind of regulatory infringement of payment processing. Please note that although the screen reflects " unapplied funds '' when printed, unapplied funds mysteriously disappears. I provided examples in this complaint. In closing, I experienced a hardship ( several years ago ) and WF advised me that if I had told them about my hardship, they could have provided me assistance with payments and waived late fees. I was asked to write a letter to see if I could get assistance with having fees in excess of {$4600.00} waived as they would have been, if I had just notified them. I want to say that WF reimbursed {$100.00} and now I only owe {$4500.00} in fees. I want to say that the people or employees working at WF are good hard working people. The issue is they work for a CEO, or CFOs and Executive Presidents who only see the money at the bottom line. Executives on enhance processes to reduce FTE, move FTE offshore and they find every reason to collect fees and make it hard for their employees manage the customer experience. I hope some good comes out of this complaint if not, I will make all attempts until I get a response from CFPB Director XXXX XXXX . Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-26
Bohemia, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I vigorously dispute the response and closure to my complaint CFPB case # XXXX submitted on XXXX My original complaint : I received a dispute summary report from XXXX XXXX and I se e Wells Fargo c losed my home Equity loan account # XXXX on XX/XX/XXXX with a 0.0 bala nce then opened a new loan Account # XXXX under a loan type of a '' line of credit '' on XXXX with a balance of {$27000.00}. I never agreed or have any knowledge of this new loan, payment terms, repayment obligations or its association to my once home equity mortgage account. Wells Fargo resp onse : Thank you for the opportunity to address the concerns about closing any accounts opened without your consent and to rectify the credit reporting. We 've carefully researched this matter and are providing a response. Here are important account details we 'd like you to know. The next payment is due on XXXX XXXX XXXX . The account is in active foreclosure. We have confirmed that the account was opened with your consent and your credit is reporting accurately. We wanted to speak with you directly but were unable to connect with you at the phone nu mber ( s ) provided to us. We 've attached a copy of our response letter.
My dispute to Wells Fargo 's response : 1 ) What next payment? I have no information on this loan from Wells Fargo, no documentation, no payment notice, no account number info or return address?
2 ) Their is no " Active Foreclosure '' as my home was foreclosed on in XXXX XXXX XXXX by Wells Fargo while I was going though their modification process? yet another false statement. 3 ) The erroneous account was absolutely not opened with my consent and therefore is not being reported accurately.
4 ) Wells did not try too hard to reach me as I called their POC XXXX XXXX at the number provided ( XXXX ex XXXX ) within their canned XXXX XXXX XXXX letter to me in response to my complaint and left numerous messages and contact numbers? 5 ) If Wells Fargo does not wish to resolve this issues amicably then I will have no choice but to use this very loan that Wells claims i 'm responsible for to reopen my once settled Pick-A-Payment law suit and use every means at my disposal to ensure Wells is held responsible for their wrong doings and support of predatory lending practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation