WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 861
2017-04-28
Wonder Lake, IL
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Complaint: To whom it may concern, I applied Wells Fargo Cash Wise Visa Credit Card from Wells Fargo website on XXXX XXXX because I saw there is {$200.00} cash back bonus promotion. After I submitted the application and got denial letter saying because I am not a permanent United States resident. And I called customer service and they told me their policy does not allow non-green card holder or US citizen to open the card. Yes, I am on work visa, not qualified for that. But my compliant is that why they did not mention this as exclusion during the application. There is a citizen status question on the application webpage and I chose alien resident. Why did the system still allow me to submit the application? First, it 's a waste of time. Second, it hurt my credit profile as my credit inquiry increased by doing that. I strongly feel Wells Fargo has violated UDAAP as t hey have not been fully explained their policy to customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Ferryville, WI
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Broadmoor Vlg, CA
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: Wells Fargo told my son he could not get a student loan ... and encourage a co-sign er ... I/mother could not cosign ... because I was cosigned on the f irst one ... so my mother was asked to cosign and she did because it was the only way to get the loan as advised by WFB ... mother made many payments because my son was not able to ... but last year WFB sent two letters to my mom saying ... she should have never been on the loan and they will take her off ... I called and stated if she should have never been on the loan she should be given back her money and the loan should be closed because of having a second loan open fraudulently. WFB said they will return my mom 's money but will leave the account owing ... because my son should have been able to get the second loan on his own ... but how when he could n't get the first one without my cosigning? I believe the account should be not only refund my mother but also close since the agreement conditions have changed and if given the original statement to my son ... my son did not quality for the second loan. We have yet to receive the check to my mother and they spoke to me asking me did my mom want to make the payments or made it out of obligations? I told them my mom is XXXX years old and is not trying to pay on the loan out of want but because you sent mail to her saying she had to pay as the cosigner. ( I do h ave two letters tellin g my mom she should have never been the cosigner )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-04-28
Anaheim, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
San Jacinto, CA
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: At the beginning of this year, I saw a promotion offered by Wells Fargo . They suggested if I go bank with them, namely by opening a checking account and complete some requirements, I would get a bonus of {$250.00}. Please see attached " XXXX XXXX ''. I thought it was good deal and applied for it right away. Then I got an email fro m Wells Fargo on XXXX XXXX , saying my app was received. This email, did contain a phrase saying the bonus was attached. Please see attached " app received.jpg ''. One d ay later, I got an another email that required me to go t o one of their branch to provide more information. On XXXX XXXX , I went t o one of the ir branch to complete the application process and the account was opened successfully. According to the offer term, I had to complete either one qualified direct deposit or 10 debit card transactions within 60 days of account open date. The bonus would be paid within 45 days after that. I have completed thei r 10 d ebit card transactions requirement by XXXX XXXX . Wells Fargo did n't honor this bonus after 45 days. I tried to contact their customer service and go to branch. Customer service rep suggested I should go to branch for further assistance. But the banker in branch told me I should call for customer service instead. Basically it is a dead end if I want to get help from Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-04-28
Millbrae, CA
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Blue Ball, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Arlington, TX
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: On XXXX XXXX I had to leave and go to Missouri for 18 months, while away Wells Fargo allo wed my checking, savings acct. and credit card to be mishandled and closed them and reported them negatively to all XXXX credit bureaus, they never reached out to me. When I returned XXXX XXXX I went into my local branch and after careful review they noticed I was not at fault and told me that I would not be responsible for fees that were associated with the account and they were going to reopen my credit card and checking and savings acct and update back to where they were prior to my depArture. None of the above happened, they even made me pay the money associated with the fraudulent activity. After 30 days past while I allowed them to investigate, no one ever contacted me I continued to visit the branch and I was treated like a criminal. They then told me they never promised to reopen any accts. they said they would look into it, what does that mean? Rou ghly 2 w eeks ago they insisted I pay the fees incurred from the late fees incurred on the credit card. I informed them that I would be filing a cfpb complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
San Jacinto, CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: On XXXX XXXX XXXX , I paid Wells Fargo Ba nk {$8000.00} to satisfy the full amount owed on my Visa card ending in XXXX . Immediately after I paid it, the bank added an additional {$140.00}, which the bank says I now owe in addition to the fully satisfied amount I already tendered. This is bogus and banking fraud. How could I owe interest after I 've satisfied every penny owed? I want the charge removed as it is unjustified.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Phila, PA
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-04-28
East Troy, WI
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: The closing has been pushed back 3 times. I have had to change my moving date, incur extra costs at my present home, change my movers 3 times, change my painters 3 times, change my carpet cleaners 3 times. Today at XXXX was supposed to close. There was structural work at the home I 'm purchasing that the appraiser had to see and verify with the lender that the work was completed. This was done. Now the bank tells me that they can not close until the appraiser goes back out and verifies that the wall paper and the chair rail were put back up in the basement rec room. It is up, I saw it when I did my final walk thru Wed XXXX / XXXX / XXXX . What does wall paper have to do with getting the mortgage approved? That is not a structural repair, it is decorating. I feel that this is bad faith. I had to wire my down payment and closing fees from my bank account yesterday to the title company. Again, that does seem right to me. I started this loan process on XXXX / XXXX / XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Las Vegas, NV
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: The XXXX credit companies that are XXXX , XXXX and XXXX XXXX are showing that I have a late payment on XXXX . The account was paid off XXXX / XXXX / XXXX and I had a refund mailed to me on XXXX / XXXX / XXXX . I am trying to buy a home and with this reported late in the last 12 months it is impossible. I had disputed the mistake with the credit companies and it was never removed. All it showed was ACCOUNT IN DISPUTE -- CONSUMER DISAGREES. What is there to disagree with? Did they even call to check? I am trying everything I can I just feel as if I have no options. I will continiue to work with my lender to get this fixed but th e 2 credit companies have been of no help and Wells Fargo will not provide a letter that there was never a late on the account, just this payment history that I am attaching below.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Liverpool, TX
Dealing with your lender or servicer
Student loan: Private student loan
Don't agree with the fees charged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-04-28
NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: My husband and I received a letter on XXXX XXXX , XXXX from our mortgage com pan y ( Wells Fargo Home Mortgage ) that ou r account was marked delinquent several times over the time of XXXX for our mortgage account and for our home equity line of credit accounts. The months that were in error were XXXX , XXXX , XXXX , XXXX , XXXX , XXXX , XXXX , and XXXX . This also means that it may have affected months before or after those reportings as well. We own our own business and this has affected our livelihood tremendously!!! We have called time after time and written letters over the years trying to find out why o ur credit score was dropping and could not get an explination. After several years we finally get a letter f rom Wells Fargo Home Mort gage stating that they were in error. We have to have credit in order to keep our business going and to be able to have inventory, banking approvals for customers, and floor plan for our products as well. This has held us back from being able to make our business grow and prosper in the way it should have been able to and has affected not only our business, employees, and customers, but our own family as well. We have not been able to get loans for business and personal accuonts that we have needed. This in NOT acceptable and we have tried to reach out to many different contacts and credit bureau 's ... ... ... XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX , XXXX XXXX XXXX , Wells Fargo Home Mortgage etc. Please help us get this corrected and taken care of so that we can finally be able to run our business the way it should be and so that we are not punished when trying to get loans for business or personal use in the future.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Shoals, GA
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Phoenix, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XXXX / XXXX / 2017. Wells Fargo Mortgage, one of the largest corporations in the nation and yet they can not take a debit card for payments online, must have a bank account with routing number. Have called and spoke about my unbelief that they can not accept a debit card, and it was verified that they do not at this time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Tuckasegee, NC
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I am a XXXX XXXX XXXX XXXX in XXXX . I XXXX XXXX , and usually the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . When I deposit a check at Wells Fargo, the y put a 7 day hold on the deposit, even though federal and state law require escrow accounts from XXXX and XXXX to be fully funded for any checks they write. They use my money, for 7 days, and I have no access to it. They are committing a fraud, because if the money is there, is wire transferrable, and they wait 7 days -- it 's immoral, and should be illegal. It should have to be available in 24 hours. We do n't live in the Middle A ges. Thanks, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
AL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I took specific instructions to my local Wells Fargo office to conduct a wire transfer, at that time, I had n't noticed that the transfer was n't exactly in accordance with the printed out instructions. When speaking with the recipient I was made aware of the importance that it be transmitted in exactly the manner of the instructions, which it was n't. I realize that it was a partnership between my bank and myself, of which I realize that a simple mistake made by my bank, I had not caught, and returned to my bank, to correct it. That is when I encountered " issues '', starting with being h eld hostage to Wells Fargo 's priorities pertaining to ( 1 ) Profits First, & then ( 2 ) protect Wells Fargo from any chances that the customer ( s ) may have unfettered access and full utilization of his/hers ( their ) funds, & ( 3 ) is constantly bombarded with " notifications '' of the additionally added costs to ( a ) canceling the privious transfer, since, Wells Fargo 's system, in my sistuation, could not make an addendum & /or correction, in a timely fashion. All throughout this interaction, I kept expressing the " timeliness '' of this transaction is crucial. Which appears to have fallen upon deft ears. After going around for about an hour, being repeatedly bombarded with the Bank 's notifying me with " this is going to cost .... '' statements, & " Wells Fargo 's procedures are ... '' statements predominating the conversation, we were finally able the get Wells Fargo 's agent ( s ) to respect, and initiate MY WISHES, with regards to MY MONEY & MY ACCOUNT! By this point tensions are high, nerves were a bit frayed, & professional interactions between myself and Wells Fargo 's agent was strained, since in all of this interaction ( A ) the agent wanted to leave early, ( B ) my insistence that we get the transact done that day, & ( C ) that this was a " Time Sentive/Critical Issue. Once the cancellation was initiated the agent just sat ther waiting for me to leave, and I gave her some time, fully expecting her to get started on the second half of the corrective action, I.e. Initiate a Second Wire Transfer to correct the mistakes of the First Transfer, she had to be prompted. All throughout this transaction, my needs, that of the account holder, was disregarded and subjugated to the ensurance of Wells Fargo generating fees, and bending the account holders ' concerns and needs to the desire of Wells Fargo to generate fees & channel his business concerns through the desires of Wells Fargo, even IF it is to the detriment of the account holder. My desire to sent the correct amount, with the correct " Special Instructions '', to the correct destination was Soo far off of either the local agent 's agenda, and those of the internal " phone agents '', that post initiating the cancellation, I had to prompt the local agent to realize that they HAD NOT FIXED ANYTHING! The correct funds was not going to the correct account, with the correct special instructions. Then I had to motivate her to get started on that, of which, I was promptly bombarded with notifications about additional " redundant '' charges. There was no acceptance of her/Wells Fargo 's culpability with regards to the error, nor as their and hint of her waiving any additional charges, even if it was her that did not follow the instructions as provided, only her telling me of more charges.
When I spoke to Wells Fargo 's customer services re p, a XXXX XXXX , after being handed off from XXXX XXXX , there was essences of indifference, arrogance, contempt, condensation and passive aggressiveness but NEVER a direct interaction, addressing either my frustrations or my need to understand how training can rue out the " customer " in customer services, of address the need to meet the customers needs when they come in the bank, WHILE generating fees fo r Wells Fargo. One would hope that if a bank is going to generate fees for services rendered, that they could at least RENDER SREVICES at some point. It appears that Wells Fargo will continue to attempt to generate within their customers a sense of helplessness and submission to whatever rules/regulations that put the customers at the disadvantage, with such contempt that the motivation for patronizeing their facilities is such a distance concern, that the agents are subject to forgetting or discarding it all together. I guess their attitude is that the customer exists to generate profits for Wells Fargo, the services that Wells Fargo market, and the customers come, fully expecting to utilize is purely the " bait '' portion of the " Bait- & -Switch ''.
One would hope that the very same training that taught the lower echelon employees to adhere to a tactic of churning accounts in the past, is still permeating throughout the ranks, because their was NO ONE demonstrating even the slightest concerns as to how they were coming off to me, the account holder, only their adherence to instructions, the fees that will, or must be generated, not even a hint of personal or professional culpability/responsibility to the customer for their errors, or even attempting to improve/restore the image of Wells Fargo, just " quasi-justifications '' for additional fees, and still they ( initially ) forgot the " services '' that the fees were to be charged for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-04-28
Richmond, VA
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-04-28
Oxford, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I have been trying to do a short sale with the Wells Fargo sinc e XXXX XXXX . The everytime I get an offer in the lender counters the offer and when my buyer meets the counteroffer, they counter the offer with a higher price. Now the lender has countered the offer at $ 165K and I my payoff is $ 145K. This is ridiculous. The lender is being impossible, and I am trying the best that I can to get my property marketed and viewed, now my foreclosure date is in a couple of days and the file has been with the escalations department for wel l over two ( 2 ) wee ks and they still can not give me an answer. I need help. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-04-28
Burbank, CA
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Denver, CO
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: I am filing this complaint because I feel li ke wells Fargo has cost me lots of money with my overdraft fees telling me I needed multiple accounts to manage my banking and now I am broke and owe credit card money visa I want help and an Audit on all the accounts that wells Fargo opened up under my name I can give you all accounts that I have known about about that they opened up their might be more I really do n't know but my credit is XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
San Francisco, CA
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
San Fernando, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief