WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 855
2017-05-04
San Jose, CA
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Complaint: I went to Wells Fargo t o refinance my car loan, and found out my interest rate was higher than when I purchased the car also I 'm randomly paying more. Originally I was paying XXXX dollars at 5.97 pe rcent. Now it 's XXXX at 10.59. And I 've made every monthly payment on time. So they tell me somehow back when I got the loan. The girl workingvat the time did n't p ut Wells Fargo at the lean holder but myself in the cars title. So somehow that is my fault and I believe that 's illegal to do because they never informed me of what happened and just raised my rate and took more money out of my account. So I 'd like to know if Wells Fargo is at fault. Cause I was expecting to get a lower rate not a higher one after one yea r.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-04
Ashville, AL
Unable to get your credit report or credit score
Mortgage: Conventional home mortgage
Complaint: Need proof showing my XXXX score was a XXXX on XXXX XXXX ..i tried several times to get proof from the manager and I 'm not getting anywhere..i also asked for papers showing I did n't close on the house and have n't got those either ..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-04
Jurupa Valley, CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-04
Ellicott, MD
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-04
Lower Makefield, PA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-04
Canaan Lake, NY
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-04
Charlotte, NC
Unable to get your credit report or credit score
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Other problem getting your report or credit score
Complaint: Since XXXX , XXXX I have consistently requested that WFHM produce documentation ( proof ), that WFHM has in fact re-affirmed my mortgage loan to the NC courts and credit bureaus. WFHM has repeatedly sent duplicate information to CFPB and will not send the requested documents stating the re-affirmation. Under the Fair Credit Reporting Act 1 5 USC S 1681i. It is the law that WFHM produce a ( procedure in case of disputed accuracy ). Additionally I request a Promise to report payments in writing. As I have researched this issue, I have learned that this is common practice among WFHM, which in turn WFHM continues to fraud mortgage holders after a bankruptcy. WFHM has a practice of not re-affirming the loan and floods the CFPB with constant duplicate paperwork as justification to said fraud. It is my hope as I state once again, for WFHM to 1 ) Produce documentation Under the Fair Credit Reporting Act 15 USC S 168i.
2 ) Produce documentation of Promise to Pay in writing.
3 ) Produce documentation of Re-affirmation of my loan after bankruptc y XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Piscataway, NJ
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Powder Spgs, GA
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-03
TX
Fees or interest
Credit card or prepaid card: Store credit card
Problem with fees
Complaint: At Wells Fargo , I continually set up autopay to transfer payments from my personal checking to the Wells Fargo account. However, their online statement ( response ) after setting up autopay is that it takes several months for it to be invoked. During this period, they will call you and say that your payment did n't successfully work, and that you need to manually pay along with a late fee of {$37.00}. Therefore, every month they do this. Wells Fargo als o states that the wrong account codes were used when setting up autopay, so they purposely setup the customer to pay late fees. My guess is that Wells Fargo managers ( a ) instruct their staff to charge late fees no matter what, and also have setup their IT system to create transfer errors, due to the recent loss of capital from the class action suit over bad practice in mortgage accounting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-03
VA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On Sunday, XXXX XXXX , XXXX , I was placed in handcuffs by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and a non-jurisdictional officer f rom XXXX XXXX XXXX XXXX XXXX XXXX and was transported to XXXX XXXX XXXX Jail in XXXX , VA because I refused to sign a warrant for arrest concerning a violation of protective order against XXXX XXXX . This is the third attempt by XXXX XXXX and XXXX family, et al. to attack my professional career XXXX XXXX XXXX XXXX and housing known as XXXX XXXX XXXX XXXX , VA XXXX with tactics such as protective orders when the property does not belong to them and was never agreed to be signed over or consented to being signed over by XXXX XXXX XXXX . There is no remedy for a person that does not want to sign over their property to another party or sign agreements that does not protect their rights. The Quit Claim Deed sent to the XXXX and that was given to their attorneys will be attached. That is the only agreement XXXX XXXX XXXX will be consenting to. I was not allowed to make a phone call until I was booked and during booking I made it known in writing that I did not know that I was under arrest or being charged with anything because I was not read my rights or informed of what charge I was committing. Please find the final correspondence ( quit claim deed ) to the XXXX regarding their usage of the property or property address known as XXXX XXXX XXXX XXXX , VA XXXX that was not agreed to be granted to the XXXX or XXXX or others by XXXX XXXX XXXX . It has been filed with court documents in the XXXX XXXX XXXX XXXX XXXX room XXXX XXXX XXXX . : XXXX ) and in transferred court documents XXXX XXXX XXXX XXXX v. XXXX XXXX , et al. as described in the complaint, XXXX XXXX . XXXX XXXX in XXXX XXXX XXXX XXXX Court . The XXXX and their attorney ( s ) have accepted receipt of the document in those court records. The filing fees that covered these filings were by XXXX XXXX XXXX in the amount of {$86.00} XXXX XXXX / XXXX / XXXX ), {$12.00} XXXX XXXX / XXXX / XXXX ), {$24.00} XXXX XXXX / XXXX / XXXX ), {$260.00} XXXX XXXX / XXXX / XXXX ) with all receipts attached ; totaling {$380.00} that covered all documents filed and responded to by XXXX XXXX XXXX . Amongst those in the filed complaint was XXXX XXXX XXXX XXXX XXXX under receipt # XXXX . XXXX XXXX XXXX XXXX and XXXX XXXX XXXX under receipt # XXXX . Additionally, the individuals filling out these forms should be required from placing another individuals address on the form as the address on those forms and other recent forms is a XXXX XXXX XXXX XXXX address and just because I am FOUND at that address does not mean I own the address. The same applies with the XXXX , et al. Just because they are FOUND at that address and use that address on documents, it is not an indication or assurance that they OWN that property or address. The XXXX , et al. does not OWN the property known as XXXX XXXX XXXX XXXX , VA XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
FL
Incorrect information on your report
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: On XXXX XXXX XXXX I obtained a HELOC from Wachovia Bank for {$160000.00} for my home at XXXX XXXX XXXX XXXX , XXXX , FL XXXX - Loan Number : XXXX . The loan officer was XXXX XXXX , and they did not require any proof of employment docs, only the deed to the property. They filed a lien on the property. I became XXXX in XXXX XXXX and was unable to find work for XXXX months, and was carrying {$2.00} XXXX in debt. After exhausting all resources, including XXXX , stock, and savings I filed a Chapter XXXX bankruptcy in XXXX . The HELOC and all other debt was discharged. I was able to bring the smaller XXXX mortgage current and keep the home. Wells Fargo Bank ( successor ) has refused to remove the lien, even though they have received the Bankruptcy discharge documents, and their own records show the debt is gone. I have spent over XXXX years writing and trying to find someone to assist. In writing, I just get a form letter and on the phone they say they can not discuss this due to the bankruptcy discharge. Wells did however use my information to open XXXX Wells Fargo bank accounts in XXXX , AZ ( I live in FL ). The Wells Fargo employee was XXXX XXXX . I closed the accounts as soon as I learned about them. I am XXXX and getting ready to go on XXXX XXXX , and move to a less expensive area out of state. I can not sell my house with this lien on it, and Wells Fargo does n't respond for requests to remove it. Attached is the a copy o f Wells Information copied from my XXXX credit report and my Bankruptcy discharge from the court. Wells Fargo will not provide any documents to me, saying that the debt was discharged. Please let me know what I can do to get the lien removed. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Guthrie, OK
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Cotati, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-03
ID
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I have had a home mortgage with Wells Fargo for many years. I deiced to re finance my home with them. After I gave my appraisal money of almost {$700.00} to the people at the XXXX XXXX XXXX I never heard from them again. I called and called and nobody would return my phone calls. I finally went into the branch and demanded to talk the manger. After many more phone calls I found out they denied the loan due to a small problem that was fixed. However they did not contact me and tell my that my loan was denied for over XXXX days. Then they did not return my appraisal money. I had to make many more phone calls to get this done, and after that it took XXXX more days to get my money. Further more after I gave the XXXX XXXX XXXX all of my personal information I started getting many telemarketing call at my home, I NEVER got these before.I think that Wells Fargo sold my personal information. DO NOT DO ANY BUSINE SS WITH WE LLS FARGO. I t hink there are being fraudulent with the public 's money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Queens, NY
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: I purchased a mortgage for a home fr om Wells Fargo and it closed on XXXX XXXX 2017. In XXXX 2017 I succe ssfully negotiated with my mortgage consultant to refund my appraisal cost after the mortgage closes if I choos e Wells Fargo. I wa s told soon after the closing date by my mortgage consultant that it will take 4-6 weeks for Wells Fargo to refund the appraisal on my credit card. I have tried calling my mortgage consultant since the beginning of XXXX on unrelated things and since XXXX XXXX 2017 rega rding the refund. The consultant has not returned my phone calls or responded to any email. I then called the general customer service line on XXXX XXXX 2017 to g et an update. They stated that I was not due a refund and that I should get in contact with my mortgage consultant. The name of my mortgage consultant is XXXX XXXX XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-03
Gardnerville, NV
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
MT
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Wells Fargo bank NA has fraudulently tried on several occasions foreclose on a home in probate court and I XXXX XXXX personal rep of XXXX XXXX my father hav made payments on paid all property taxes and insurance..well s Fargo c laims no payments w ere made for 15 years since XXXX but I hav all proof my dead father and myself made payments since the original loan in XXXX . I just had to pay XXXX to get the loan in my dead father 's name back open and out of default to secure my home me n my husband and XXXX children live in currently. Wells Fargo also put forced insurance and outrageous interest on the loan so the balance has never gone down or had a change unless it was increased for insurance premiums but my dad and me hav had insurance the whole time except around his death in XXXX XXXX . I need a representative to fight for the XXXX owed to my dead dad and I and what i hav paid on this account to secure this XXXX loan balance still since XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Phoenix, AZ
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Murray, UT
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Complaint: On XXXX I received a phone call from a collector at Wells Fargo regarding my account that was past due. I told the collector I paid a small portion ( what I could afford ) over the weekend and she said " yes, but your account still has XXXX dollars that 's past due. She repeatedly tried to schedule a payment and I told her I would pay when I had the money to. She pressed again and again, and when I caved and told her a date, she started pressing about scheduling ANOTHER payment after that XXXX . I told her I was uninterested and that I 'm going through some financial hardship right now and asked what my options would be. She did not answer my question, and continued to ask why I would n't just let her schedule the payments. I told her because I could n't guarantee the funds in the account trying to pay the balance. I eventually hung up on her because she was insistent and I was just outside, enjoying the evening, pushing my son on his tree swing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
La Jolla, CA
Applying for a mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Houston, TX
Written notification about debt
Debt collection: Federal student loan debt
Didn't receive notice of right to dispute
Complaint: Debt collector is not bonded in the State of Texas and bond has been cancelled since 1998 . It is attaching other names to their own in order for them collect in the Texas.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Alexandria, VA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XXXX XXXX , 2017 I was hired by XXXX XXXX and given an employment offer letter. I was hired by a XXXX XXXX XXXX who then instructed me that I would be training for a week and that I need to purchase software and a time tracker in order to go forward with the training. He also informed me that I would need a laptop and that if I did not have one that XXXX would provide one for me. Towards the end of the hiring interview, XXXX XXXX told me that a check would be issued to me for the purchase of the software I would need. I received the check ( {$2900.00 } ) and was instructed to deposit it and once it had cleared I was to send the money to the vendor to purchase the software and time tracker. The first check was not sufficient to pay for the laptop also, so another check ( {$4800.00} ) was issued and sent for that purchase 2 days later. I was instructed to deposit that amount into the vendor 's account via XXXX XXXX XXXX XXXX and informed that my laptop, various softwares and timer would arrive by the following monday. On Monday I received a third check for {$12000.00}. At this point I became suspicious because I had not received any working/training materials and was being asked to deposit another check to purchase a different set of equipment. It was at this point, I went to the bank manager and after some investigation she determined the check was fraudulent. My bank then contacted the bank of the issued check and they confirmed the check was not a real check. At this point, the monies for the first XXXX chec ks was withdrawn from my account by my bank because they were deemed to ba fake as well. Now, I have lost {$ 7700.00} ( {$2900.00} + {$4800.00} ) due to this fraud/scam and Wells Fargo ( my bank ) will not reimburse or credit my account and my account is now negative with a negative {$3100.00} balance. I have everything documented. I have printed out the entire conversation between myself and XXXX XXXX as well as all company documents i received. I would like to be reimbursed either by Wells Fargo or XXXX as both of these companies should have been more diligent and responsible in handling these checks and making sure that I was not scammed out of my money . Wells Fargo no t only did not inform me that the firs t XXXX che cks were fake, but they actually cleared the checks and credited my account with those funds and then took them out of my account after I blew the whistle on the third check. Now i have a $ XXXX balance. XXXX should be more diligent than allowing scammers to have access to their letterheads, documents etc that were used to scam me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Alpharetta, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-03
Dania, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation