WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 850
2017-05-09
Ann Arbor, MI
Closing an account
Checking or savings account: Other banking product or service
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Charlotte, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We are filing a complaint again st Wells Fargo ( WF ) and agent for WF, Substitute XXXX XXXX XXXX XXXX XXXX ( XXXX ), is attempting to execute an illegal foreclosure on my primary residence. XXXX , failed at the hearing before the clerk, to prove the followi ng four eleme nts : The existence of a valid debt ; A default ; A right to foreclosure under the instrument ; and A notice of the hearing has not been given to those who are entitled to receive notice. WF and XXXX , failed to respond to a certified mail qualified written request, dated XXXX XXXX , XXXX , which will confirm that the debt was not validated. Validation is necessary whether it be judicial or non-judicial foreclosure. I was able to acquire a copy of my Deed of Trust none the less and there is no power of sale clauses within. Please also note that XXXX , has failed to provide proper notice of sale as follows : The notice of sal e must be published once a week for at least two successive weeks in a newspaper in the county in which the property is situated, with the last publication being not more than ten da ys before the sale. When we applied for a loan modification in XXXX of XXXX , I was denied due to not enough income in XXXX . I was able to reapply with an increase in income due to my daughter offering contribution of approximately {$700.00}, and my loan was denied in XXXX of XXXX , WF, stating that the payments are already affordable and that now I make enough money to afford regular payments. This entire process is the perfect definition for oxymoron. Furthermore, I have found additional income that can be prov ided and WF, refu ses to review my loan for assistance. In fact they have denied me the ability to file an appeal regarding my XXXX loan modification denial, stating that Im only allowed ( 1 ) appeal per loan modification review. In fact Ive been told this by multiple agents of WF , on XXXX XXXX , XXXX , agent XXXX XXXX and again on XXXX XXXX , XXXX , agent XXXX XXXX . These types of abusive action and the part of WF, has forced my home into inevitable foreclosure on XXXX XXXX , XXXX . The actions are also violations Under Rule 702 of the North Carolina mortgage lending rules. It is also a fact that my loan was originated with XXXX XXXX , with a 7.95 % interest rate, and later allegedly sold to WF. There are no recorded documents with the XXXX XXXX land records that would indicate this process was completed properly, which may be the reason why WF, failed to respond to my qualified written request dated XXXX XXXX , XXXX . This request specifically demanded proof of assignments, sales affidavit and or bailee letter attached to the Note. I have lived in my home for almost 20 years and, I will file a civil lawsui t against WF an d XXXX . I demand that the sale date be halted and that I be considered for modification review. My loan rate is still almost an 8 %, and my loan has not been modified under the terms of the national mortgage settlement of XXXX , which involv ed WF.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
CA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: Hello, My name is XXXX & I have been asked by XXXX XXXX to help him file this report against Wells Fargo. He had Personal Checking & Savings, Business Checking, Merchant, Visa Credit Card & even Mortgage account with Wells Fargo fo r many years. However, in the years roughly of XXXX till he closed his banking account w ith Wells Fargo.. He was Charge for transactions he did not make not to add, there was dupplicate car d ( s ) us ed in another state. I am trying to help him sort out statements he has. Its a bit hard because all he can tell me with certainty is that after going to the branch numerous times and being told it was a computer mistake that it would adjust, it turned into, just ignore it and XXXX had very good credit and he could not ignore it and he paid these charges. Since he was given a new card from time to time because he would go to the branch often & they kept the fraudulant card its hard for me like i was saying to figure out which account numbers of so many that he has many statements to. He paid charges he did not make. He was changed account number and made duplicate cards without his consent. He was a victim of fraud and some time before closing out his accounts he was told in a branch near his business that he could sue within 6years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
East Elmhurst, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
OH
Problem getting a card or closing an account
Credit card or prepaid card: Government benefit card
Trouble getting a working replacement card
Complaint: Wells Fargo discontinued the Nevada Unemployment program and advised ( in a letter ) that all remaining balances would be send via check. Prior to the program ending I changed my address with Nevada unemployment to my Ohio address. After not receiving my check I walked into a Wells Fargo branch and they could not help me so I called on X/XX/17 and inquired, only to be told it was send to the old and inaccurate address. I was also told it would take 10 to 30 days to replace the check and it would be sent to my new address, XXXX XXXX XXXX XXXX, Ohio XXXX. I called Wells Fargo today and immediately received a rep and they said I have to transfer you to a level 2 representative. I have been on hold over 45 minutes. Fortunately I am back to work and can wait on these funds but I ca n't get anyone to tell me what is going on. I would like my remain balance ( somewhere around {$1300.00} ) IMMEIDATLY and am requesting interest since you are holding my funds. In addition I would like a call so I can arrange to pay off my Wells Fargo credit card, close my checking account and I will arrange to move my mortgage. This was my first experience with Wells Fargo about a year ago and unfortunately it has been very poor. I am also filing a complaint with the CFPB. I finally talked with someone at the company and they said I would receive the funds but now there is no timeline. They cant hold money they owe me XXXX, if I owed them money and I was n't paying back, I would get calls everyday.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
El Toro, CA
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Hidden Valley, NV
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-09
Grangeville, LA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have been attempting to get a loan modification starting XXXX thru XX/XX/XXXX I have sent all documents requested on numerous dates. All documents have been confirmed as received. After an unpleasant conversation with an underwriter who questioned my XXXX XXXX ax return schedule C costs of labor and materials the situation seemed destined to be a negative experience. His questions seemed to be from a person that was not very experienced with self employed customers. The review resulted in a denial of a loan modification stating that my income was more than it actually is. I appealed sending updated and more specific documentation and more recent financial information that included bank statements and profit and loss statements for the XXXX quarter XXXX . The underwriter based my income on tax documents from XXXX . I am self employed and each quarter has an income variation that was not analyzed accordingly. Also a drive by appraisal that I received from them had XXXX inaccuracies that drastically affected the stated value of the residence due to square footage errors on the appraisal. Incorrect income and incorrect valuation appraisal is unacceptable when it affects a major decision for a loan modification. I attempted to have the accurate information reviewed to no avail. I believe that my hardship reasons affected the decision also. The fact that I have health issues and that I am female are just additional reasons I believe the loan modification was denied.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Beeville, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Fort Myers, FL
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Arsenal, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Queens, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Dear CFPB : My client XXXX XXXX has been trying to modify his home for XXXX years. Accumulation during that time is in excess of {$100000.00} in payments during this ; Prior to XXXX numerous issues plagued his ability to get modify including judgments against his home and his inability to deposit his income for fear that the judgment creditors would seize his bank accounts. In an effort to resolve this matter. The client filed for bankruptcy, made a motion to relieve the home from judgment creditors both which were granted. In addition he has saved {$30000.00} to put towards any arrears and submitted the modification again . Wells Fargo has refused to process this modification stating that there is no change in circumstance ; I believe discharge in bankruptcy, showing all income via bank deposits and a contribution of {$30000.00} is more than a change of circumstance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Alta, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Our XX/XX/XXXX statement inaccurately indicates a past due amount of {$140000.00}, and erroneously stated we have not made any payments on the account since XX/XX/XXXX. The attached Trustee Ledger of payments to Wells Fargo Mortgage during Case number XXXX was {$75000.00}, which to date has not been credited to the account, while Wells Fargo Mortgage and the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX via Attorney XXXX XXXX is moving with lighting speed to unlawfully foreclose our home without providing us the correct and true amount that is past due. We have submitted numerous Qualify Written Request ( QWR ) Pursuant to 15 USC 1692g 809. Validation of debts and California Rosenthal Fair Debt FDCPA requesting the following documents in order to validate what is actually owed on our account prior to Wells Fargo Mortgage proceed with foreclosure on the property to no Avail : ( 1 ) Account Payment History from XX/XX/XXXX thru XX/XX/XXXX. ( 2 ) Reinstatement Work Sheet ( 3 ) Detail documentation as to how the {$75000.00} from Chapter XXXX Case NO : XXXX was apply and credited to our account. ( 4 ) Any and all charges for delays posting our payment to the account. ( 5 ) Any assesses an incorrect late charge amount. ( 6 ) Any pyramids late fees ( Pyramiding occurs when the loan servicer takes the assessed late fees from the regular payment and leaves part of the scheduled payment overdue ) .as Federal regulations and California State law, and mortgage contracts prohibit this practice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Watkins, CO
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: Wells Fargo was offering a {$250.00} bonus for new checking accounts. I opened a new account on XXXX XXXX XXXX and fulfilled the below requirements : " Open a new, eligible consumer checking account with a minimum opening deposit of {$25.00} ( not including the bonus ) by XXXX XXXX XXXX Within 60 days of account opening, either make XXXX purchases/payments with your Wells Fargo XXXX XXXX or establish a qualifying XXXX XXXX of an accumulated {$500.00} or more to the consumer checking account opened for this bonus offer. The XXXX debit card purchases/payments must be from the primary linked consumer checking account opened for this offer. A qualifying XXXX XXXX is your salary, pension, Social Security, or other regular recurring monthly income, electronically deposited to your consumer checking account by your employer or an outside agency. Transfers from XXXX account to another or deposits made at a banking location or ATM do not qualify as a XXXX XXXX . '' I made the required debit transactions by XXXX / XXXX / XXXX within the 60 days, however the {$250.00} bonus never posted. I followed up to ask when I could expect this and was told it can take up to 45 days. 45 days came and went and I sent a follow-up after 51 days. I was then told that it would be another 14 days to investigate but those 14 days also came and went. I also stopped into a branch on multiple occasions during this period and had a banker trying to help on my behalf, asked me to electronically sign something on her electronic keypad for verification ( although it was never shared with me what I signed. ) She said she would call me back to follow through on whether I had received the bonus but I did n't hear back from her either. I am including paperwork that includes the bonus offer code " XXXX '' that would seem to infer that Wells Fargo was going to award me this offer after fulfilling the requirements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Oxford, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: XXXX signed reaffirmation agreement for mortgage ... Wells Fargo. XXXX called Wells Fargo for another reaffirmation agreement. I received it in late XXXX and sent it back to them. They said it took long to receive and the debt was now discharged. My bankruptcy papers show where I am reaffirming my mortgage and my car. It 's listed on page 34 . XXXX asked Equifax to investigate and sent them proof of payments and BK information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Flushing, NY
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Kagel Canyon, CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-09
W Islip, NY
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Three Rivers, NM
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
SC
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: I first bought got his mortgage in XXXX when I was living in XXXX XXXX due to military orders. Never did I miss a payment to Wells Fargo in ten years. When I Moved to XXXX , again on military orders, I contacted Wells Fargo to advice them of my move, and requested to do a Loan modification. I started the paperwork in XXXX and no results, again in XXXX I requested to do a refinance and not results, and one last time when I came back to the US in XXXX but W ell Fargo said I did not qualified for the help. In XXXX XXXX we had a family emergency that force me to go into financial hardship, I contacted Wells Fargo but the offered no help. On XXXX XXXX I lost the Tenant that was paying rent on the property in question. This event pushed me further into financial hardship. There I decided to sell. I called Wells Fargo a nd informed them of my hardship again, and in XXXX XXXX I could not afford to pay the mortgage, so I started to miss payments I placed the house for sale since XXXX XXXX and hired a Realtor and Shortsale specialist to help me with this given I liv e 3 hours aw ay from the home. Since the house is being in the market we have had 36 Showing out of those 36 we have had 3 offers. Wells Fargo has not assisted with the sale of th e Property and instead are forcing me to Foreclose on the property. As explained by the Real state agent and short sale agent, Well fargo de lays all offers up to 3 weeks before they give a response for the offers, once they communicate the NO, the communication with the processors stops. And during all this the potential buyers walk away or they just decide they dont want to deal with Wells Fargo due to the recent investigations against this Bank. Wells Fargo is n ot following thru the process of negotiating with the buyer and their line of communication is broken in every department they have. For instance, when I call to speak to my assigned agent about my account the person is never available and I end up spending an Hour explaining to other agents why Wells Fargo has m y account in active foreclosure with no sale date, and finally to have that agent tell me there is nothing they can do for me I need to talk to my assigned agent This happens every time I call. This is the same treatment they give the agents that are assisting me. I am being bullied into doing what Wells Fargo has destined for my account, I feel I have no say on this account.
Wells Fargo Has gone to the extent of replacing my mailing address with the address of their lawyers, problem that has happen twice since I been in this Hardship.
I have asked Well Fargo who, Why and when was this authorized, but they can give me no response, all they can say that it was probably me who done it, but they are not able to provide any documentations when I supposedly did this.
I feel outraged, because its again Big Ba nk little customer situation where I know I can not afford a lawyer so I will not be properly defended when I show up to court again XXXX XXXX XXXX , because yes I have another court date about the foreclosure sale date. Please Assist a Veteran.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Titusville, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-09
San Diego, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Franklin Lks, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Summary of why I have filed a complaint to the CFPB Consumer Financial Protection Bureau. I responded with and answer and affirmative defenses. I also responded with Affirmation defenses with a request for mediation. All paperwork was filled out sent in. A check in the amount of {$170.00} was also sent in when requested to be forwarded. I have also sent in many requests for a QWR qualified written response to the lender Wells Fargo. We get a standard request back stating that the questions are to board. The questions are specific to the loan that is on the address XXXX XXXX XXXX XXXX NJ XXXX . You will see in the packet that what was sent in was tracked through certified mail to all parties. What we are looking for is a simple request to be able to stay in our family home and can move forward with mortgage payments to be made. I feel that our file is not being reviewed correctly because of my line of work that I am in. I have not kept any secrets of what my line of work has been. When I was asked what I did for a living I was more than open to explain in detail if the bank had asked. I have become and advocate for the people homeowners who want to keep their homes. A voice for homeowners like myself that had once fell on hard times and could not afford to pay a mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Liverpool, TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: I an out of town I 'm a XXXX no ATM deposit in XXXX current in XXXX same thing heading To XXXX and I had my daughter deposit trying to avoid bank fees now Wells Fargo g ave me XXXX {$35.00} fees and they are telling me the bank will not allow them to credit my account I 'm a loyal customer too
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-09
Philatelic Center, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I tried to transfer my fund from my XXXX XXXX XXXX ( XXXX ), to m y Wells Fargo Checking Ac count and it was rejected. The proble m, Wells Fargo took the from my XXXX account but, did not put the money in my account. The money in also not in my XXXX account. This happened on Thursday, XXXX XXXX XXXX . Today is Tuesday, XXXX XXXX XXXX . I was told at first that my funds would be back in my XXXX account in 10 days, then it wa s 72 hours, now they are sayings 30 days. I ca n't wait 30 days s! Wells Fargo h as my funds but will not give my funds nor return them. I need my funds now! My rent and utilities need to be paid! I am under and eviction warning, I will loses my storage, I ca n't buy my meds. Please help! the amount in question is {$3400.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation