WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 847
2017-05-12
Blackbird, DE
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: Wells Fargo did not provide adequate verification for this debt question. No documents were provided showing my signature or contract
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
OR
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I contacted Wells Fargo Financial and they continued to state and report to credit bureau that payment for XXXX XXXX was late. For {$410.00} minimum payment due in XXXX I made 2 payments for total of {$410.00} before XXXX XXXX XXXX as required as highlighted in copy of statement attached as a PDF file. 1st payment XXXX as seen on statement was paid online for {$280.00} and credited to account. 2nd payment XXXX was paid in branch for {$130.00} and credited to account. Yet letter from XXXX XXXX clearly states that they reported correctly and XXXX payment was late. How can that happened, when you see that they were paid for amount due and prior to XXXX XXXX XXXX. Both of them are highlighted in PDF files I am sending. As required by FRCA, since payment was for amount due and done prior to XXXX XXXX XXXX. Wells Fargo Financial is required to report was paid on time, not late as they reported.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
Vancouver, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
South Florida, FL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: I received a fraudulent check from a scammer for a bogus job. I deposited the check into my Wells Fargo bank checking account, The next day, I called the bank, check my account and asked the banker if the funds were clear and available. I was told yes " the funds are clear and it is available ''. I withdrew XXXX out of my account and deposited it into the scammers XXXX XXXX XXXX account at XXXX XXXX XXXX . Two days later I received an email from Wells Fargo bank stating that the check was fraudulent. Wells Fargo with drew XXXX + XXXX dollars out of my account, which emptied my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
Cheverly, MD
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Complaint: I contacted Wells Fargo Bank on the XXXX XXXX XXXX XXXX , and asked that my Secured Card account be closed, and that the collateral money ( {$500.00} ) be t ransferred to my checking account within the same banking system. I called them back on the XXXX XXXX XXXX , and was assured that the monies were cleared to be placed into my checking account. I checked my checking account on the XXXX XXXX XXXX , and noticed there were no changes. I called the banks headquarters in XXXX XXXX , and was told that they were going to handle my financial affairs for 60 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
Garland, TX
Problem when making payments
Credit card or prepaid card: Store credit card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-12
Anaheim, CA
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
Chestertown, MD
Managing an account
Checking or savings account: Other banking product or service
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
Oakland, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Constant refusal of XXXX XXXX to modify my loan to offer mortgage assistance to me. I was told my XXXX XXXX today conversation on XXXX XXXX , XXXX XXXX XXXX in XXXX XXXX XXXX of the President that no matter what income I submitted, documents I provided even if I qualified and no matter what I did that XXXX XXXX would never review my documents nor approve me for a modification. This was all stemming from the time it took XXXX XXXX too long to respond to my request for a modification I tried to accept the modification but it took so long that I had no alternative but to sell my house so by the time the modification went through, and I received the modification and tried to take back the offer the buyers began to sue me I was already in contract to sell my house and it was not until I resolved that lawsuit was I free to even take a modification or it would have wiped me out financially and I am a realtor and I could have lost my license. ( see case.. XXXX XXXX XXXX was well aware of this. Either way there was no way to know if th is was even a true offer for a true modification and I have a letter from XXXX ells Fargo stating that I have never been approved for a HAMP modification at this time. Then on XXXX XXXX I applied for a HAMP modification and was denied again even if the reason for denial was the income $ XXXX /mo stated in their letter dated XXXX XXXX , XXXX did qualify me for a more than 10 % reduction of my monthly payment ( current monthly payment {$2500.00}, according to the HAMP rules. It would have reduced my payment by 12 % which would allow me to start making payments on my loan which I currently am not allowed to make.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
Jonesboro, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
Phila, PA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
Sherman Oaks, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
Miami, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
FL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: deposited business check from a client Wed XXXX XXXX , XXXX to our business checking account. Deposit slip said funds available Thur XXXX XXXX , XXXX . Friday XXXX XXXX , amount not cleared in our account, and they drew money from our business savings which did not cover the amount of insufficient funds, we had a negative balance. Went to the bank, they said our bank ( Wells Fargo ) had a hold on the check because there were not sufficient funds in the account it was drawn on ( XXXX ) . I called client, she called her bank, her bank mgr said the funds cleared Wed XXXX XXXX . Funds were out of that account. She also has an overdraft on that account which would have covered the amount. We went bac k to Wells Fargo, an d they can only insist that the funds are not available, yet they were taken out of the XXXX account 2 days ago. So where is this money?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
MD
Trouble during payment process
Mortgage: VA mortgage
Complaint: I received an escrow review statement from Well Fargo Home Mortgage dated XXXX XXXX , XXXX . It offered two options 1 ) pay shortage over 12 months or XXXX pay the shortage amount. I called Wells Fargo several time asking how much to pay to keep my mortgage payment the same. The amount I had to pay to keep my mortgage payment at {$1300.00} was calculated by Wells Fargo to be {$43.00}. I mailed check number XXXX dated XXXX XXXX , XXXX to Wells Fargo and it cleared my financial institute on XXXX XXXX , XXXX . The continued payment of {$1300.00} was to take effect XXXX XXXX , XXXX and be effective for 12 months. Wells Fargo sent me an email stating my XXXX XXXX , XXXX mortgage payment was short. I did not have to read the email to know what it said. A few days later I received in the mail, dated XXXX XXXX , XXXX , the mortgage statement from Wells Fargo for the payment due XXXX XXXX , XXXX . The Current payment due increased to {$1300.00}, the amount due if I chose option XXXX on XXXX XXXX , XXXX . I have a letter from Wells Fargo , dated XXXX XXXX , XXXX , indicating the check I wrote for {$43.00} was received and for the next 12 months my mortgage payment will remain {$1300.00}. The check for {$43.00} cleared my financial institution 21 days before Wells Fargo acknowledged receipt on XXXX XXXX , XXXX . I now have received another escrow review statement from Wells Fargo , dated XXXX XXXX , XXXX , stating my escrow account has a {$110.00} shortage. I understand that Escrow accounts must remain no lower in balance than two monthly escrow payments which is based on the prior years tax and insurance payments. It is an estimate. I am tired of Wells Fargo changing my monthly payments and wish for the remainder of my payment to be {$1300.00} and be automatically transferred from my financial institute to my mortgage with Wells Fargo. Once a year I would like to make one simple payment for the shortage of the escrow account, my payment remain {$1300.00}, and not have to make dozens of calls to Wells Fargo. Finally I want Wells Fargo to compensate me for my inconvenience and time I wasted on this issue. Please have Wells Fargo consider this math. Taxes and Insurance paid XXXX - {$3500.00} {$3500.00} divided by 12 months equals {$290.00} monthly escrow payments. Escrow account projection is from XXXX XXXX to XXXX XXXX . XXXX is the month with the least balance and is the tenth month of the projections. XXXX balance minimum is {$580.00} if no escrow shortage payment is made. I have paid the {$43.00} escrow shortage Wells Fargo said I needed to pay to keep my Monthly Payment at {$1300.00}. This should have been the end of it. Continuing with the simple math ... I offered to pa y Wells Fargo {$75.00} to keep my payment the same but Wells Fargo i nsisted my calculations were incorrect and that {$43.00} was the correct amount. Below is my calculation : Payment Expected Projected Required Date Escrow Payout Description Balance Balance XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Property Tax XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Property Tax XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Insurance XXXX XXXX The XXXX balance will have a {$75.00} shortage ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-12
Saint Paul, MN
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: I am deeply troubled by WellsFargos unannounced reversal of previously approved accounts qualified for waving fees but then, aft er two months, WellsFargo silently disavowed the previously qualified accounts and applied service fees Did the WellsFargo Banker and her manager violate an internal business rule setting up the PMA account in XXXX at the outset? Does WellsFargo promote a culture of allowing banking officers to waive fees manually or improperly represent fees to be waived, knowing that WellsFargo quarte rly audits would re-apply those fees silently? Is WellsFargo employing a workforce of under-trained bankers with the strategic idea that they are unencumbered to sell products and that customers like me have to discover and take action on WellsFargos sile nt reversals?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-12
Phillips Ranch, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-11
Simi Valley, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: Why I am filing a complaint against Wells Fargo. I applied for one of their XXXX XXXX credit cards because It offered {$150.00} reward if I applied, got accepted and made {$1000.00} in purchases during the first 3 months. I made {$1000.00} in purchases during the first month. I called Wells Fargo about getting my rebate and they gave me the run around. Then they tried to tell me the promo was for only {$100.00}. I have made a dozen calls and complained. I have also complained with their executive appeals office. However, during my first 3 months with this credit card, Wells Fargo increase their offer to {$200.00} ( with the same requirements ). I am filing a complaint because Fargo has not been ethical and honest with me at all and have never responded to my dozen or so calls to fix their error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-11
Aberdeen, SD
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-11
Vallejo, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-11
Grand Prairie, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-11
Lewisville, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: STREAMLINE MODIFICATION - back in XXXX XXXX Wells Fargo sent us a letter saying they woudl lower our mortgage through an " in-house '' " steamline '' modification. The payment would have been {$3100.00} This would be much easier to manage. We made the payments according to what was said by XXXX over the phone. They claimed what was said over the phone was incorrect and did not honor what the rep had said. We had also made 2 of the 3 payments. The last payment hit before we had made a deposit. We called immediately and said we can take teh cash to a local bank to make the payment. They claimed since the check came back insufficuent they woudl not allow us to modify - even though we had the cash the next day. this seemed extremely unfair but they would not budge. If our payment was {$3100.00} now it woudl be much easier to pay. MODIFICATION - So recently we tried to modify again and Wells Fargo refused and simply said our situation had not changed enough.
INTERST RATE - We have asked repeatedly for Wells Fargo to lower our interest rate down from 6.5 % to anything lowe r ( w hich would help us by making the mortgage payment lower ). They refused to modify the interst rate. PMI - The appraisal on my home ranges from $ XXXX to $ XXXX ( depending on who you use ). I only ow about $ XXXX on the home. So clearly I am below 80 % LTV ( loan to value ) and I would like them to remove the mortgage insurance from the loan. I has asked them to do so over and over again yet they refuse. it is my understanding that they are legally required to do so once the LTV is pr oven. Not to long ago Wells fargo appraised our home at $ XXXX so this should not be difficult to prove at all. If they would simply lower our interst rate or remove the PMI our mortgage payment woudl go down. I request assistance with this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-11
N Hollywood, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-11
Largo, FL
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-11
Southington, CT
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation