WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 844
2017-05-16
Minneapolis, MN
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
Lawrenceville, GA
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
Paterson, NJ
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
City Industry, CA
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
Lewisville, TX
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: Wells Fargo is stacking charges to where you get the max overdraft fees, they authorize gas transactions at the pump for XXXX so you get with a {$35.00} fee. XXXX get pre approved and f all of that night and wait till the account is under that amount before posting it without showing it pending or give you a chance to make a deposit to cover it. Very disappointed with these practices
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-16
Omaha, NE
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: On XXXX XXXX , XXXX I filed an unauthorized dispute for transaction XXXX on my CC. This transaction occurred at a gas station on the West coast. I live in the Midwest and have not used that card on the West coast ever. Their fraud models missed the clearly inconsistent activity of this card use. Although my account is completely services online, I was sent a physical letter requesting additional confirmation from me that the transaction was unauthorized. The letter required me to check a box and sign it. Then mail, fax, or drop off a copy of the letter at a branch. I called into the customer service center to verbally report the unauthorized transaction on XXXX XXXX , XXXX , and I was once again told I would need to do this additional step to report the transaction. Considering all other aspects of the account are serviced online, this additional physical letter requirement to file a dispute, appears to be an intentional deterrent to filing a dispute. The entire dispute process should be able to be done online.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-16
Lakewood, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
Orlando, FL
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-16
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
Washington, DC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Wells Fargo co ntinues to allow fradulent transactions to occur with my credit card account. I have not authorized a purchase from my secured credit card account since XXXX . In fact, after requesting a new card in XX/XX/XXXX - XX/XX/XXXX , I have not used this account at all except to add a {$20.00} credit online. Although I have not used this credit card account, I now have two ne w charges from XXXX XXXX XXXX XXXX OK for { $130.00} on XXXX XXXX and another charge from the same company for {$82.00}. It is important to note here that I HAVE NOT DONE BUSINESS WITH XXXX IN NEARLY TWO YE AR AND I HAVE NEVER DONE BUSINESS WITH XXXX IN XXXX XXXX SO THIS CHARGE IS UNAUTHORIZED, FRAUDULENT, AND BOTH WELLS FA RGO A ND XXXX ARE NOW PREJUDICING MY RIGHTS AND I INTEND TO SUE IF THIS IS NOT RESOLVED WITHIN 15 DAYS FROM THE DATE OF THIS COMPLAINT I actually noticed the {$82.00} charge not even a week after Wells Fargo r esolved my last CFPB and transaction dispute complaints. This previous dispute with XXXX XXXX took over 2 months to resolve, so you ca n imagine my frustration that just days after my funds were returned to my account I received a new unauthorized charge from XXXX in XXXX XXXX for {$82.00}. Instead of working quickly and diligently to resolve this new unauthorized charge, at leas t two different Wells Fargo agen ts harassed me to pay my bill to reduce my balance. I informed them that I did not feel comfortable paying the bill until these disputes were taking care of because my account was already overdrawn as a result of these unauthorized fraudulent charges. Under duress, I finally decided to transfer {$20.00} to my credit card account from my checking account becaus e I was afraid Wells Fargo would begin negatively reporting to my credit profile. I was afraid of this because this is what one of the Wells Fargo agents told me. To comply with his harassing orders, I submitted th is {$20.00} payment from my checking to my credit card on XXXX XXXX XXXX . It was my hope that this would kee p Wells Fargo from adding negative remarks to my credit profile. I was uncomfortable making this payment, again, because my account would still be overdrawn because of this new fraudulent transaction. Wells Fargo re versed this {$82.00} charge and then added the UNAUTHORIZED AND FRAUDULENT charge back to my account as if I never filed the dispute. When I checked on the status of this dispute, I was told that XXXX , the company, still has n't responded so the dispute is still pending . Wells Fargo has completely ignored my testimony that I HAVE NOT DONE BUSINESS WITH XXXX IN NEARLY TWO YEAR AND I HAVE NEVER DONE BUSINESS WITH XXXX IN XXXX XXXX SO THIS CHARGE IS UNAUTHORIZED, FRAUDULENT, AND BOTH WELLS FARGO AND XXXX ARE NOW PREJUDICING MY RIGHTS AND I INTEND TO SUE IF THIS IS NOT RESOLVED WITHIN 15 DAYS FROM THE DATE OF THIS COMPLAINT Even more recently, I have noticed that Wells Fargo ha s allowed yet another UNAUTHORIZED AND FRAUDULENT charge to post to my account. This charge posted on XXXX XXXX from XXXX in XXXX XXXX for {$130.00}. I HAVE NOT DONE BUSINESS WITH XXXX IN NEARLY TWO YE AR AND I HAVE NEVER DONE BUSINESS WITH XXXX IN XXXX XXXX SO THIS CHARGE IS UNAUTHORIZED, FRAUDULENT, AND BOTH WELLS FARGO AN D XXXX ARE NOW PREJUDICING MY RIGHTS AND I INTEND TO SUE IF THIS IS NOT RESOLVED WITHIN 15 DAYS FROM THE DATE OF THIS COMPLAINT. After learning that XXXX and XXXX XXXX companies have previously merged, I am now under the impression that Wells Fargo is allowing XXXX to fraudulent charge my account for portions of the amount I previously disputed from XXXX XXXX . Wells Fargo continues to prejudice my rights by being nonresponsive, combative, and unprofession al during these dispu tes. Wells Fargo has a lso continued to charge me interest, late fees, overdraft penalties etc while my account has been in dispute. For the record, I would like to reiterate that I have not even made purchases with this Wells Fargo ac count since XXXX XXXX because of the way this account has been mismanaged by Wells Fargo agents. I intent to sue WELLS FARGO I F THIS IS NOT RESOLVED WITHIN 15 DAYS FROM THE DATE OF THIS COMPLAINT.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-16
Green Acres, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
Philadelphia, PA
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: Everytime I make a payment to a company wells fargo holds the money in my account for a week or two and Im thinking the payment is already out of my account and wells fargo start charging me overdraft fee for {$35.00} and they keep charging me and I have to pay them back. I have the money in there but wells fargo delay taking out payments and it keeps saying pending for a week or two. They are scamming comsumers put of money. I went to the bank to complain about this to t he bank and they said this is the way the do banking.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-16
VA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: This matter has not been resolved. Wells Fargo Home Mortgage has not provided a name and license number for an auctioneer and have not provided auction documents. Therefo re, Wells Fargo will need to provide that information for co urt purposes. On Sunday, XXXX XXXX , XXXX , I was placed in handcuffs by XXXX XXXX XXXX C ounty Sheriff 's Office ( XXXX XXXX and a non-jurisdict ional officer fr om XXXX XXXX , Virginia ( Longest ) and was transported to XXXX XXXX XXXX XXXX Jail in XXXX , VA because I refused to sign a warrant for arrest concerning a violation of protective order against XXXX XXXX . This is the third attempt by XXXX XXXX and XXXX family, et al. to attack my professional career XXXX XXXX XXXX XXXX and housing known as XXXX XXXX XXXX XXXX , VA XXXX with tactics such as protective orders when the property does not belong to them and was never agreed to be signed over or consented to being signed over by XXXX XXXX XXXX . There is no remedy for a person that does not want to sign over their property to another party or sign agreements that does not protect their rights ; hence the property belongs to XXXX XXXX XXXX . The Quit Claim De ed sent to the XXXX and that was given to their attorneys will be attached. That is the only agreement XXXX XXXX XXXX will be consenting to. I was not allowed to make a phone call until I was booked and during booking I made it known in writing that I did not know that I was under arrest or being charged with anything because I was not read my rights or informed of what charge I was committing. Please find the final correspondence ( quit claim deed ) to the XXXX regarding their usage of the property or property address known as XXXX XXXX XXXX XXXX , VA XXXX that was not agreed to be granted to the XXXX or XXXX or others by XXXX XXXX XXXX . It has been filed with court documents in the XXXX XXXX XXXX land records room ( Case No. : XXXX ) and in transferred court documents ( XXXX XXXX XXXX v. XXXX XXXX , et al. as described in the complaint, Case No. XXXX ) in XXXX XXXX XXXX XXXX Court. T he XXXX and their attorne y ( s ) have a ccepted receipt of the document in those court records. The filing fees that covered these filings were by XXXX XXXX XXXX in the amount of {$86.00} XXXX XXXX / XXXX / XXXX ), {$12.00} XXXX XXXX / XXXX / XXXX ), {$24.00} XXXX XXXX / XXXX / XXXX ), {$260.00} XXXX XXXX / XXXX / XXXX ) with all receipts attached ; totaling {$380.00} that covered all documents filed and responded to by XXXX XXXX XXXX . Amongst those in the filed complaint was XXXX XXXX XXXX Sheriffs Office und er receipt # XXXX . XXXX XXXX XXXX XXXX and XXXX XXXX XXXX under receipt # XXXX . Additionally, the individuals filling out these forms should be required from placing another individuals address on the form as the address on those forms and other recent forms is a XXXX XXXX XXXX XXXX address and just because I am FOUND at that address does not mean I own the address. The same applies with the XXXX , et al. Just because they are FOUND at that address and use that address on documents, it is not an indication or assurance that they OWN that property or address. The XXXX , et al. does not OWN the property known as XXXX XXXX XXXX XXXX , VA XXXX . The XXXX former attorney XXXX has already indicated that he did not want to lose his license behind this matter and requested the court not adhere to a n Order of Protection, wh ich was been determined to been issued under false pretenses when court case numbers were altered after documents were filed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-16
Billerica, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We were put into a loan model payment plan for 3 months, after paying the last payment my husband was fired wrongful and we could n't make payment which took us out of the loan modification. We won the case with unemployment but it took nine weeks to get any money due. We have hired a lawyer for the wrongful firing of his job but we are in foreclosure because we had no income for my husband, he was also hospitalized for a month during this time.we have tried everything, working a hu d specialist but Wells Fargo will not w ork with us. Please help us keep our home.My husband has a good job and I 'm still working at my current job, we can make the mortgage aymentsvand want to remain in our home. Thanks XXXX and XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
Spokane, WA
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: In XXXX I opened XXXX accounts with Wachovia Bank ; a checking and a savings account. I also used the free safety deposit box offered. Sometime between XXXX and XXXX , the checking account was closed although the savings account stayed at over {$1000.00}. I did not use the bank during this time. The XXXX XXXX Bank took over XXXX and my savings account persisted and I received notices every month but now I find that they confiscated my checking account. I recently had to reopen a checking account and the bank tells me my money is lost. I want it back. It is not as if they did n't know where I was. They were dealing with me all of that time and they had my property until late XXXX XXXX . Checking account Routing # now XXXX Checking account Routing # then XXXX MY XXXX XXXX XXXX XXXX was XXXX XXXX XXXX XXXX XXXX MD XXXX Address is XXXX XXXX XXXX XXXX XXXX WA XXXX ( moved XXXX / XXXX / XXXX )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
San Mateo, CA
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am trying to work with Wells Fargo on a short sale process, I have a buyer and we are attempting to negotiate an agreed upon value to move toward scheduling a closing date. This is all being pursued with a pending Foreclosu re Sale Dat e of XXXX / XXXX /2017. The first complaint is an unwillingne ss of Wells Fargo to adjust the pending foreclosure sale date in order to allow proper negotiation in good faith. The second complaint is a general lack of cooperation by Wells Fargo in negotiating an agreed sale price in good faith. I have a buyer, an offer and counter offer has been submitted alone with pictures and estimates of work that would need to be done on the property which supports the counter offer. It has taken nearly three weeks to get a response from Wells Fargo. The original offer was {$990000.00}, Wells Fargo countered with {>= $1,000,000} and then my buyer countered with {>= $1,000,000} along with the documentation of work to be done, supporting that price. They are now saying the " valuation dispute '' has been denied but the {>= $1,000,000 } may s till be accepted??? and they want to know if that is our final offer. This makes no sense as the " valuation dispute '' and " the counter offer '' are XXXX in the same. A continuation of years of struggling with how Wells Fargo operates and the lack of sincere intere st in reaching resolution. It should be noted that this short sale effort is being pursued only after a VERY lengthy and painful process of struggling to work wit h Wells Fargo over MANY years. This long and troubling process is related to previous concerns about the underlying documentation of this mortgage. This is a WELLS FARGO MORTGAGE BACKED SECURITY LOAN which has numerous issues associated with it 's history and the mortgages proper conveyance. Such as issues relating to the need of mortgage loans to be transferred to a related trust within 90 days from closing and other subsequent transfers which cause the validity of the underlying mortgage to be questioned. In an effort to move on from this concern, due to an ongoing divorce proceeding, the short sale process has been embraced. At this point in time that process has developed into a new and troubling concern. Please advise.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
TX
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Complaint: On XXXX XXXX I ( XXXX XXXX ) a nd my wife ( XXXX XXXX ) went to a Wells Fargo Branch in XXXX XXXX Texas off XXXX XXXX to withdraw funds that showed available in my wife 's savings account. The money is from a insurance claim for damages to our home. We waited for the funds to become available before contacting the company to fix our roof. We were told that there was an error and that the funds could not be giving to us because the check was not properly endorsed. So I asked why did the check get process and the funds show available in the account if they knew it was an error? The lead of the teller whom would not give us her name when asked she blamed the ATM for the error but I kept asking whatever who ever the error why was the check process and funds made available if it was an error. The tell kept repeating the same issue. She then accused my wife and I of trying this at another Wells Farg XXXX bank and was trying it again to try and withdraw the funds. I insure the tell that this was not the case. We needed to withdraw funds that show available in my wife 's savings account to pay the roofers. They told us to contact our insurance company ( who is thru Wells Fargo ) and get a let ter for them authorizing release of funds. My wife and I understand the reason but want to know why the would process a check if they knew it was in error?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
Monroeville, PA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
Hopatcong, NJ
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
Bohemia, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am in repayment for a Chapter XXXX bankruptcy and part of that was approximately {$6500.00} that i was in arrears wi th Wells Fargo. Du ring my current Chapter XXXX , Wells Fargo o ffered a loan modification that would lower my mortgage but also role the {$6500.00} back into the mortgage bringing me back to a fresh start with them. During the modification process in XXXX of XXXX , my specialist gave me the new amount to start paying XXXX {$1900.00 } ), t hen again in XXXX i received a lower amount of {$1800.00} which i have been paying ever since. In XXXX , the modification was done and that should have also been the end of XXXX XXXX 's relationship with my Chapter XXXX Trustee. I received updated Mortgage statements throughout, see attached. The last XXXX statement dated XXXX / XXXX / XXXX shows me current with a due date of XXXX / XXXX / XXXX for the next payment. On XXXX XXXX Wells Fargo r eceived my payment of {$1800.00} and that is reflected on the statement that was printed same day. The XXXX XXXX statement shows me current with a due date of XXXX / XXXX / XXXX . Believing i am now one month ahead since any money from my Chapter XXXX that was in the Unapplied Funds Balance has n ow been applied at the closing of my modification, i logged into my online account and noticed something very different. Upon logging into XXXX XXXX , it showed my XXXX XXXX payment, but is said that in need to pay {$3700.00} in order to be current and that the payment due was XXXX / XXXX / XXXX . I c all Wells Fargo on XXXX XXXX and the rep can not help me, i then speak to XXXX in the Home Affordable Department, she can not help me and sends me to XXXX in the bankruptcy department. XXXX says that she does n't know what happened but i am behind. Since she offered up no explanation i asked for a supervisor. I spoke with XXXX XXXX at XXXX . She did not understand what happened but she said that my XXXX XXXX payment for some reason had {$190.00} moved to the Unapplied Funds, and since my payment was now not a full payment, it was never applied to my account. She could not explain why the paper statements showed me ahead, but she then asked if i received the check for {$2000.00}, i said no. She then realized that it was sent to the trustee for my Chapter XXXX , XXXX XXXX . That same amount is what my Unapplied Funds balance showed on the XXXX XXXX statement but was then down to {$190.00} on the XXXX XXXX statement the next day. The concern is that no where on my XXXX statement does it show that mone y ( {$2000.00} ) ap plied since it was sent to the trustee for reasons that XXXX XXXX ca n't explain, and no where does it show what happened to the rest of my XXXX XXXX payment other than the fact that they took {$190.00} out for again, some unknown reason. XXXX XXXX was supposed to do some digging and get back to me later in the day with information, she was also supposed to reach out to the trustee. I have now called XXXX XXXX three times last week and have not received any follow-up information. I should also mention that when XXXX XXXX decided to move money out of my payment, i was never contacted that they were doing this and that i would end up behind. I would like to know why the money in the Unapplied funds was not put towards the mortgage and but rather sent to the trustee. I would also like to know after taking the {$190.00} from my XXXX payment of {$1800.00}, what happened to the rest of it ( XXXX )?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
Fort Worth, TX
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
Shulerville, SC
Struggling to repay your loan
Student loan: Private student loan
Can't get other flexible options for repaying your loan
Complaint: I have a private student wi th Wells Fargo the payment is not affordable for me or my cosigner. We have applied for everything possible to help lower the payments. I have called on a number of occasions and have been given the run around or just left to dry. Basically they told me I should just live in a box but make sure I still make my payments. I applied for the programs offered at least three times with no h elp I even filed a complaint with corporate and nothing help. I so overwhelmed and I feel like completely giving up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
Tarzana, CA
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: -On XXXX/XXXX/XXXX ; XXXX XXXX insisted that I ( XXXX XXXX ) obtain financing through Wells Fargo Bank to pay for services- - I do not feel I made a sound decision about whether I needed or wanted these services- -We had called for a plumber to clear the back up in our toilet- -We found an ad behind the XXXX XXXX telephony book for drain cleaning @ $ XXXX -When XXXX XXXX came to clear the drain ; they did so for free and told us it was not a sewer problem- -later they insisted we get an inspection completed to look at our sewer- -XXXX XXXX claimed I had cracks in my sewer -I was told by XXXX XXXX my home owners insurance would not cover the expenses and if the city found out about the cracks in my sewer they would charge me up to $ XXXX -XXXX XXXX offered to complete the work for $ XXXX -Out of fear & circumstances I consented but did not know what I was consenting to- -I am an elderly XXXX veteran ( XXXX XXXX ) & was made to sign many documents via a tablet ; I was unaware and confused of what I was signing- -I was made to receive a loan from XXXX XXXX through Wells Fargo Bank to pay for the plumbing services I am not certain I needed- -I am on a fixed income and a XXXX man- -The financing loan was for {$11000.00} and XXXX XXXX was still charging up to {$22000.00} for the job- -Victim received a credit card with the Wells Fargo logo that has XXXX XXXX written across it-
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
Tucson, AZ
Struggling to pay mortgage
Mortgage: Reverse mortgage
Complaint: Wells Fargo will not provide a payoff on the reverse mortgage unless I am the appointed representative of the deceased. But I am the brother of the deceased and can not afford the cost of becoming the representative when my POS brother had no assists. the deed to the home is already in my name as right to survivorship. The reversed mortgage was taken out in secrete and before my half ownership was added to the property. Wells Fargos are XXXX . Why are they discriminative? Who the XXXX gives a XXXX who pays off their XXXX loans. The POS deceased is dead already. As long as the note is paid that reverse mortgage should be closed!!! The amount of XXXX is acceptable as of the last statement XXXX XXXX , XXXX . There is no law indicating that I have to become the personal representative of my brother when he had no assists. It is idiotic and selfish o f Wells Fargo to impose such requirements to pay off a note absolutely ludicrous they care about no one but themselves. Wells Fargo is a piece of XXXX financial institution that i hope goes to XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation