WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 842
2017-05-18
Atlanta, GA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: My name is XXXX XXXX XXXX and I am a senior of XXXX XXXX XXXX , experiencing a considerable hardship consisting of reduced income, coupled with increased expenses, after a double XXXX on XXXX XXXX XXXX XXXX , and an extensive XXXX XXXX . After I applied for financial assistance wit h Wells Fargo Home Mortgage ( WFHM ), Loan # - XXXX , back in XX/XX/XXXX , I was eventually provided wi th a written answer in XXXX , by means of a Denial Letter sent b y WFHM, in w hich I was told that my application for financial assistance was Denied for the specific reason that I can not afford the payment for the modification. After I have submitted my application for financial assistance to WFHM, d uring the month of XXXX XXXX , XXXX XXXX ( WFHM Customer Assistant Specialist ) ha s been assigned to help me with it. During the month of XXXX and XXXX XXXX , I have submitted multiple documents, as requested. During the month of XXXX XXXX , my application for financial assistance was considered complete and submitted to WFHMs Underwriting Department. However, while in the Underwriting Department, I was still asked to submit additional documents, which I did. XXXX XXXX , my assistant, calle d WFHM o n XXXX XXXX XXXX , and was told that some additional documents are needed, which I sent to WFHM within the required time-frame. As of XXXX XXXX XXXX XXXX , XXXX XXXX called WFHM again , trying to speak with XXXX XXXX , in order to find out if there are any status updates. Because XXXX was not available, XXXX XXXX left a voicemail message to her voice mailbox and called XXXX once again, this time selecting the option to speak with whoever may be availa ble. XXXX ended up speaking with XXXX XXXX XXXX ( WFHM Representative ), w ho told him the following few things : 1 ) my file is still reviewed, as of XX/XX/XXXX , by the XXXX nderwriting Department, 2 ) that nothing else was needed as of XXXX XXXX XXXX XXXX , 3 ) If anything else is needed or, if a conclusion has been reached, somebody from WFHM will call me/us and, will let me/us know about it. 4 ) She also stated that from XX/XX/XXXX , WFHMs Underwritin g Dept. has about 30 days to either conclude my application for financial assistance or, to ask for additional documentation, as needed. However, on the very same day of XXXX XXXX XXXX , WFHM already r eached a conclusion/decision and, issued a letter to the Customer, stating the followings : a ) You or a co-borrower have reached the allowable number of modifications. b ) we were unable to create an affordable mortgage payment that still meets the requirement of the program. I am not quite sure what this means but, I am sure that neither of the two conclusions reached by Wells Fargo Home Mortgage will make my mortgag e payment, moving forward, either more reasonable and/or, more affordable. In the letter issued by me, on XXXX XXXX XXXX , which was addressed to WFHM, an d attached to this complaint, you will see How WFHM misguided me, in terms of workout options and, did not allow for the completion of the appeal time, prior to foreclosure referral and/or, prior to setting up the foreclosure sale date. During WFHMs processing of my application for financial assistance, WFHM ha s done and/or, failed to do, the following important things, as listed below : Servicer provided conflicting information as of borrowers workout options Servicer failed to provide the borrower with accurate & relevant data, Servicer denied the Borrowers Application on false and inaccurate premises Servicer consistently failed contacting the borrower on status update ( s ), Servic er assigned unqualified personnel to handle the borrowers application Servicer failed to acknowledge the packages submitted, in a timely manner, Servicer failed to inform the borrower that a foreclosure referral was made Servicer did not allow completion of appeal time prior to foreclosure referral
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: On XXXX XXXX , XXXX , I refinanced my home for {$340000.00}, with a lender named, The XXXX XXXX XXXX XXXX in XXXX Florida. I believe this could be considered a predatory loan since the finance company based the loan on my salary solely and the value of my house. Which the valued it quite a bit more than it was truly worth and without anyone coming physically to the property. Somewhere around XXXX XXXX , XXXX , I was laid off from my job at XXXX XXXX which I had worked at for over 28 years. My division of the company was bought out by XXXX XXXX XXXX XXXX and all member s of management wer e laid off. This started my financial issues as I went from {$55000.00}, to {$0.00}. After I got behind on the payments I received notices of impending foreclosures, I believe by this time the mortgage had been resold once or twice. I was contacted by a company named XXXX XXXX XXXX , run and owned by XXXX XXXX XXXX . He said he would buy the house for {$10000.00} and rent back to me for {$1300.00} a month. And after 1 year he would sell back to me for {$370000.00}, this would keep the house from being sold and would build credit back up after paying for 1 year. After the year was up I went back to him to buy back now he wanted {$450000.00}, for the house, soon after this we found he was arrested for mortgage fraud he had just had the title put in his name and was supposedly having the billing notices sent to his address and was not paying monthly mortgage. Even though my name was still on mortgage the bank never notified me of what was going on. The state of Florida prosecuted him for fraud and I was put on a list of victims tha was suppose to be remunerated by the state of FL, which has never happened I have kept in touch with the States Attorneys office through the years and finally last year they said it would be up to me to get my own lost monies. Since the issue with XXXX XXXX XXXX I have tried at lea st 8 or 9 times with XXXX XXXX XXXX and no w Wells Fargo to modify or rework my loan. They always reject it, never saying why, just reapply again. Last year, XXXX , I had negotiated with Wells Fargo to do a short sale, they agreed to it and I was working with a realator who had a potential buyer and Wells Fargo, stopped the foreclosure sale then without notifying me they went ahead with the sales in XXXX XXXX , I only found out by checking the Clerk o f the County for XXXX XXXX website and saw they cancelled the cancelling of the sale and with 1 days notice I filed a chapter XXXX to stop the sale. I have dealing with this for 10 years now and wanted to make payments, but they would never approve me, they could have been receiving monthly payments for 10 years. During this time I had to deal with my fathers illness ', XXXX XXXX XXXX , XXXX XXXX and XXXX XXXX . And they would not work with me, it is also my understanding they have " lost or ca n't find '', the original mortgage instrument.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Moose Lake, MN
Closing an account
Checking or savings account: Other banking product or service
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-17
East Orange, NJ
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-17
Wallington, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: M y problem is with Wells Fargo, the ho lder of my mortgage loan. They have dragged their feet and put us through the runaround for over two yea rs and are now setting a foreclosure sale date of XXXX XXXX . They have refused to initiate a review of our current financial circumstances, even though things have changed and the amount of income for the household has significantly increased. We received a letter from Wells Fargo last month fro m XXXX XXXX Executive Resolution Specialist that stated that Wells Fargo will not review your loan for mortgage assistance options again. There is no reason given. I am pretty sure that Wells Fargo is supposed to be looking at our current and correct financial information. We have several relatives living in the home and everyone is trying to pitch in to help so that we can save our ho me. Wells Fargo is purposely denying my family access to government programs that we could qualify for and I dont know why. Not only are they refusing to conduct a review and instead trying to set a foreclosure sale date, they also failed to offer us the option of mediation as required by New Jersey state law.
This is part of a pattern. Wells Fargo has repeatedly dragged their feet, misplaced documents and given us the runaround. We just want the chance to save our home, but Wells Fargo will not review the current and correct financial information. There are XXXX of us living here including XXXX young children. I understand that we fell behind but we can make this work and can qualify for a modif ication if Wells Fargo gives us a chance. They are now saying we dont get any more chances. I dont know of any rule or guideline that says you cant re-apply for help if your financial situation changes. I think Wells Fargo is making this up and trying to avoid helping us so they can foreclose. Based on their actions in relation to the fake bank account scandal I am not sur prised.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Medford, OR
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Scottsdale, AZ
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: There was no place to dispute wells fargo response to the recent complaint XXXX . Wells fargo submits documentation to cfpb known to be fraudulent .wells fargo submits documents fabricated and post dated, if dated, that have forged signatures and fraudulent notary. wells faro now submits a fraudulent lost note affidavit. Notice the numbered paragraphs jump fro m 3 to 5. The re is a well documented history of correspondence to fbi, attorney generals, department of financial institutions, and many others regarding wells fargo fabricated fraudulent documentation for this heloc account.wells fargo scanned copies of the heloc file XXXX XXXX , XXXX . Which was provided to regulating entities, governmental agencies, legal counsel and others. Wells Fargo co ntinues to supplement the heloc documentation with fabricated documents known by wells fargo to be fraudulent.. Wells fargo continues to commit blatant illegal acts. wells fargo insults the cfpb, the attorney generals and the deparment of justice settlements, consent orders, criminal laws. Truly wells fargo is above the law. Consumers are forced to incur legal fees to file legal cases to prove the obvios fraud. I can prove wells fargo has fabricated documentation to commit fraud upon me, the cfpb, and the court.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: again wells fargo cant get thru cant get a n ex tension for XXXX XXXX mediation person to get my documents to avoid foreclosure. try to leave a message to no avail cant take this stress should not have to. i am told she cant talk to me when account is in litigation but my deadline for docs is XXXX and i have many questions and dont have some of the docs she needs etc. please also note i sent a request to bank about loan I am filing motion for summary judgment to dismiss foreclosure but am concerned over the lack of responsiveness despite many messages for mediation person XXXX XXXX . Still have no answer as to whether property taxes were adjusted as a result of what i sent in to do it. but mainly i am trying to protect myself. i need to hear from XXXX XXXX for whom i left many messages so i can return docs to her for loan modification. i am also concerned based on past experience that this request will be handled fairly please send this to them at once. this should not be so difficult. i have also applied to hardest hit program. foreclosure complaint is problematic. i have requested discovery from bank as well
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Key Biscayne, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XXXX , my wife had XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and was not able to work. I could not make my mortgage payment on time to Wells Fargo Home Mortgage. We submit paper work for a Loan Modification and th e bank did not approved it. Later on I visited a lawy er ( XXXX XXXX XXXX XXXX ), a nd the file bankruptcy for me, and they talked to the bank as well, and provide documentation again but the bank denied t he Loan Modification. Now, my apartment is in foreclosure and they want also to do a short sale on the property also. I negotia ted with Wells Fargo agai n on XXXX for a modification and they dined it. The interest in the property is around 7 % which is not the interest on the market right now I want to keep my apartment, and I feel I am not well represented, and the bank it is not giving or helping on my situation. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Beaver Creek, OH
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Allenwood, NJ
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: On XXXX XXXX 2017 I d eposited a check from XXXX XXXX in5o my account in wells fargo bank they released XXXX and told me they wont release the rest for 13 days in what! XXXX XXXX XXXX bank holds a check for 12 XXXX XXXX XXXX days when the bank is in the same state and because of that holds which was their to get me out of debt they continued to charge me overdraft fees that just made me spiral downwards. I want answers I want to know how your protecting my money as a consumer. I want answers NOW!!!!! XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-17
Mobile, AL
Closing an account
Checking or savings account: CD (Certificate of Deposit)
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Burbank, CA
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Las Vegas, NV
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-17
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Citrus Heights, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Medford, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Wells Fargo owns and services my Pay Option Arm 1st Mortgage. Wells Fargo is changing my Index for a second time, and again, NOT choosing an Index similar to my original, CODI. Nor are they choosing COSI, which was the alternative Index choice at the time of origination. I made several attempts to get an explanation as to why the 1 Month LIBOR Index was chosen over COSI or one which best replicates my original Index. After several weeks of effort, XXXX XXXX of Wells Fargo, got back to me with the explanation, " The 1 Month LIBOR Index is a well used Index and that 's why chose it. '' The CODI Index represents the Cost of Deposits, in the form of Certificates of Deposits. The COSI Index is reflective of the rate Wells Fargo is currently paying to individuals for their Certificates of Deposits. So they both represent what a Bank is willing to pay a CONSUMER for depositing money. LIBOR is a rate at which a fellow XXXX Bank can borrow money from other BANKS. Rate calculations are complex as they incorporate variables such as time, maturity, and currency rates. It 's clear that LIBOR and CODI/COSI are very different Index types. I chose my mortgage product based on the INDEX. I had two good choices between CODI and COSI. Both have historically low rates and are less volatile than many other Indices, like the 1 Month LIBOR. As an ARM is put together for performance and pricing, the Margin is a key component. Lower volatile Indices typically receive a higher margin. Conversely, a higher volatile Index will receive a lower Margin. Wells Fargo is now putting the historically volatile 1 Month LIBOR Index together with my original Margin that was " designed '' to go with CODI, a less volatile Index. Not only does LIBOR have a higher current value, it is guaranteed to have an immediate and significant increases month over month based on the 12 month averaging of the Index. My rate will increase EVERY MONTH for a minimum of 24 months. It 's simple math and a fact! It 's quite clear, truly undisputable, that choosing the 1 Month LIBOR Index, Wells Fargo immediately improve the cash flow and performance of my mortgage, and all others held by them, from the first month of the Index change throughout the life of the loans. It is also quite clear that Wells Fargo has no intention of attempting to keep the mortgage characteristics as similar to original as possible. Are they going to change a FIXED RATE next?? They are using this opportunity to take advantage of the consumer. Wells Fargo currently offers mortgage products using the COSI Index. So, it 's clearly an Index which they believe will continue to be available for future adjustments and servicing purposes. Again, why was COSI not chosen as the replacement Index? Wells Fargo, DO NOT SKIRT THIS QUESTION. YOU NEED TO JUSTIFY YOUR DECISION AS TO WHY COSI OR ANOTHER SIMILAR INDEX WAS NOT CHOSEN TO BEST REPLICATE MY ORIGINAL INDEX, CODI. You know COSI was an Index choice at the time of origination. You know LIBOR does NOT represent rates paid on Certificates of Deposits. There are several Indices which represent rates of return on CD 's. XXXX and XXXX are XXXX, and reported by the FDIC. So to summarize, why did Wells Fargo choose the 1 Month LIBOR Index over COSI or another Index which best represents my original one, CODI??? Answer : They make more money!! Wells Fargo has changed the basic mortgage loan structure and profit profile to their advantage. This RESTRUCTURING will cost me, and all others with this mortgage product, a significant amount of money, immediately and over the life of the loan. I believe this is UNETHICAL and shows intent to take advantage of this opportunity to improve their cash flow and rate of return on these mortgage products. I believe the " INDEX TYPE '' should be protected as a " FIXED RATE '' is protected! As a consumer, I BOUGHT THE INDEX. I chose this mortgage product because of the INDEX. An Index which represents RATES PAID TO CONSUMERS FOR MONIES DEPOSITED INTO FINANCIAL INSTITUTIONS. An Index which represents the " FOR PROFIT '' business model of the Banks, which does NOT include paying out a high rate of return for consumer deposits!!! It 's simple, logical, and the INDEX, at least the INDEX TYPE, which I bought. And there COSI sits, readily available and an Index which is widely used by Wells Fargo for current mortgage loan origination. So, not only do I want to understand the decision process, I believe it 's important to know what Regulatory Authority approved this Index choice and why keeping the " INDEX TYPE '' was not a priority??? Wells Fargo, you have two questions to answer. 1. Explain the rational for not choosing COSI or another Index which best represents my original one, CODI. 2. Who authorized your choice to use the 1 Month LIBOR Index, and was keeping the integrity of the original loan product discussed??
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Jupiter, FL
Managing an account
Checking or savings account: Other banking product or service
Cashing a check
Complaint: On XXXX differtent ocassions the bank mngr. XXXX XXXX acted in avery unprofessional manner and tried, without my permission to have me talk to his investmenet person.Then when I filed a complaint against him I got a rude and threatening call from his supervisor, XXXX XXXX threatening to close my account at once and to mail me back my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Fred, VA
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Filed for bankruptcy
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Winton, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
East Rockaway, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I took out a mortgage loan with the promise of having a low monthly payment and low interest rate as advertised. However, the monthly payment and apr were not the amount as promised but the contrary, they were monthly payments that I was not able to afford. The bank started a foreclosure action against my property in XXXX . I tried to do a loan modification in several occasions but the bank denied me without an in-depth explanation. I was a victim of the subprime mortgage crisis ; I am XXXX XXXX XXXX woman who wants to pay her mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Philadelphia, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Wells Fargo Home Mortgage has reported incorrect unpaid principal balance which has made my score go down. The company reported an increase by {$1100.00} between XXXX XXXX , 2017 and XXXX XXXX , 2017 which is inaccurate. Please see the attachment of the correct unpaid principal balance during this time. I have attached document from Wells Fargo site about my principal balance.
I hope im not apart of Wells Fargo discriminated against XXXX XXXX . Because this really make no sense to me as to why Wells Fargo is reporting incorrect balance to make my credit score go down.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Long Grove, IL
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Tacoma, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Council, NC
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation