WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 786
2017-07-14
Aloha, OR
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-14
Lewisville, TX
Communication tactics
Debt collection: Auto debt
Frequent or repeated calls
Complaint: Today and yesterday I received repeated calls from Wells Fargo dealer service after they have left messages and they continue to call me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-14
Cheverly, MD
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Fax Transmission _______________________ C. XXXX XXXX XXXX XXXX XXXX writers direct dial : ( XXXX ) XXXX XXXX fax : ( XXXX ) XXXX XXXX To : XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX Attorneys for Wells Fargo XXXX XXXX XXXX Senior Vice President, Wells Fargo XXXX XXXX Executive Resolution Specialist Wells Fargo Bank Consumer Financial Protection Bureau Senator XXXX XXXX Date : XX/XX/XXXX Fax # : Phone # : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pages : 9, including this cover sheet.
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From : XXXX XXXX XXXX Subject : Re : Notice of Intent To Foreclose Loan # XXXX Property Address : XXXX XXXX XXXX XXXX XXXX, XXXX, MD XXXX COMMENTS : URGENT Loan # XXXX Property Address : XXXX XXXX XXXX XXXX XXXX, XXXX, MD XXXX Dear XXXX. XXXX XXXX XXXX and XXXX XXXX : I am in receipt of a Notice of Intent To Foreclose dated XX/XX/XXXX, sent by XXXX XXXX XXXX, who is representing Wells Fargo Home Equity with respect to the above referenced matter. The Notice claims that I owe Wells Fargo {$62000.00}. A copy of the Notice is attached as Exh. 1. I deny owing this debt for the reasons set forth below.
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First, Wells Fargo sent me a Notice of Right To Cure Default datedXX/XX/XXXX claiming that I owed Principal and Interest of {$8700.00} and Current Late Charges of {$28.00}, for a total of {$8800.00}. A copy of the Notice is attached herewith as Exh. 2. Wells Fargo has not explained to me how the alleged debt of {$8800.00} on XX/XX/XXXX ballooned to {$62000.00} at the interest rate of 3 % XXXX XXXX indicated on the Proof Claim form. As I said in my complaints to the Consumer Financial Protection Bureau and Congress through XXXX XXXX XXXX, this is an unmitigated extortion by Wells Fargo in its practice of vulture capitalism. I seek full investigation and hearing by Congress and CFPB on this matter.
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Further, based on the claimed debt of {$8800.00}, I offered a payoff of {$6000.00}, which Wells Fargo rejected while taking the same amount to forgive white borrowers owing over {$100000.00} on second trusts. Recently, sometime this year, I reinstated the offer of {$6000.00} in order for me to move on but Wells Fargo continued with its intransigence to boot. During the housing crisis, FHA ordered banks to accept {$6000.00} payoff on second trusts regardless of loan amount. Because Im not white, Wells Fargo decided it would hire lawyers, pay them ten times the amount, to destroy me and my credit. This is settled practice of Wells Fargo practice on minorities, namely, using lawyers to intimidate and extort them. Not only that, by adding their murderous attorney fees to a disputed debt, Wells Fargo makes it impossible for its victims to pay the alleged debt and thereby facilitate its foreclosure of their properties. Wells Fargo has been fined in billions and hundreds of millions for its fraud against borrowers, yet it has not deterred Wells Fargo because of its culture of fraud that can not be quantified. Therefore, something more drastic needs to be done against Wells Fargo.
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Second, per the Notice of Intent To Foreclose, the name of the mortgage lender is XXXX XXXX XXXX XXXX, which was bought by Wachovia, which was bought by Wells Fargo using the taxpayer bailout money during the mortgage crisis caused by toxic loan products. As the evidence I have shows, Wells Fargo received no transfer of the Deed of Trust or assignment of the lien instrument from Wachovia. Also, Wachovia did not get any transfer or endorsement from XXXX XXXX. In other words, Wells Fargo has no title to the alleged debt to collect. As the history of this matter clear, I told Wells Fargo that the loan was paid off, but Wells Fargo disputed it. To avoid Wells Fargo ruining my credit and my life, which they have done, I agreed to set up automatic payment on the disputed debt while Wells Fargo researched my claim. Wells Fargo stopped collecting payments and referred this matter to one of its many lawyers in Baltimore, hoping to use them, as they are using XXXX XXXX and his law firm, to extort money from me. Wells Fargo never provided an answer to the XXXX inquiry until XXXX when it made a bogus assertion that it could not locate the payoff. Instead of Well Fargo accepting the fact that it does not have title, it chooses to use its lawyers harass, intimidate and extort borrowers, in a drunken passion to collect.
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Third, this is a classic case of reprisal and retaliation. Because I filed a complaint with CFPB and Congress through Sen. XXXX, Wells Fargo is retaliating by filing foreclosure before resolution of the complaint. Wells Fargo claims that it is making an attempt to resolve the claim, hopefully amicably, but did not tell its lawyers to hold off, thereby exposing its hidden agenda of retaliation.
<P/> XXXX XXXX, I want you to be on notice that I will sue you and your law office for being instruments of fraud and extortion if you proceed with you alleged foreclosure, having known the truth. Its enough for you and Wells Fargo Thank you.
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Sincerely, /s/ XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-14
Denver, CO
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-14
Cumming, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-14
Webster, NY
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-14
Tulsa, OK
Closing an account
Checking or savings account: Checking account
Fees charged for closing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-14
Chester, MD
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Sarasota, FL
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Manhattan, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Shiloh, PA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
San Rafael, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX I deposited {$1500.00} cash into a person 's Wells Fargo account. I was under the impression that I was putting down first month 's rent and deposit for an apartment. I was told the keys would be mailed to me. I had been corresponding through the scammer ( who I thought would be my landlord ) via text and e-mail. I followed his directions to make this cash deposit into the account number that he gave to me XXXX. A few hours later, my dad told me I had been scammed. I went back to the branch to explain the situation and they looked up the account number and told me that it had been flagged for fraud ; no money could enter or leave the account. The banker told me there were several other cash deposits made in the same amount into that same account from other locations. I filed a police report with the XXXX XXXX PD. For the past month I have been in correspondence with the Branch Manager. ( Wells Fargo Bank, XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ). He told me the case is being investigated and that there were other victims. I have been e-mailing him several times a week asking for updates of my claim and he told me that it was " under investigation '' with the " resolution team '' as well as being escalated to a " research team. '' I was told they have my contact info but have not been reached by them. I have also not been able to reach anyone at Wells Fargo about this except for the branch manager. All I have is a reference number # XXXX. <P/>As of XX/XX/XXXX I have confirmation from the branch manager who also happens to be the Assistant Vice President of the XXXX XXXX Region XXXX XXXX ( XXXXXXXXXXXX XXXX ) that my money was never liquidated from this account and that Wells Fargo is in fact in possession of my {$1500.00} cash. <P/>Because I am not a Wells Fargo customer and this was a cash deposit, XXXX has told me Wells will not give me back my money and has told me to go to the police. I told him I already filed a police report. I inquired how the police are supposed to help me get back my money if it is in the possession of Wells Fargo. There is video evidence and a receipt proving I was the one who deposited the money. <P/>This is two months worth of rent money that I really badly need. I am a victim of a scam and I need Wells Fargo to do the right thing and return my money to me. <P/>I was never contacted as the victim of a scam and am now being told I am not entitled to getting my money back. My only communication with Wells Fargo has been through the branch manager XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Raymond, NH
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Complaint: I spoke to XXXX XXXX XXXX, State of NJ, to find the funds deposited by my uncle, XXXX XXXX XXXX to my XXXX daughters, at the XXXX XXXX XXXX XXXX. I believe my sister XXXX XXXX XXXX was employed by XXXX and she could have provided the information, but I am not certain. XXXX XXXX advised that there are no funds in the possession of State of NJ Treasury and I should work with the FDIC to locate these CD funds. <P/>The deposit to XXXX was made on XX/XX/XXXX by XXXX XXXX XXXX ( having this day made a custodial gift under the NJ Uniform Transfer to Minor Act, with a signature of XXXX XXXX XXXX, Notary Public of NJ ( My commission expires XX/XX/XXXX - Qualified in XXXX County ). <P/>The XXXX was bought by Wells Fargo and they had no information about these XXXX accounts My uncle, XXXX XXXX XXXX died on XX/XX/XXXX and a copy of his death certificate is available from me. <P/>I am the Custodian of these XXXX accounts
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: The company sends every year a message, saying they could not reach me by e-mail - and foolish enough, they send it by e-mail! A login with the given account number fails with the comment 'we ca n't find the account number. The proposed XXXX number is not available as XXXX-number from outside USA. As living outside USA I also have no Social Security number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-13
N Woodmere, NY
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: My problem started in XX/XX/XXXX even though I did n't know that. At this time, I purchased a property through Wells Fargo Home Mortgage. I felt something at the time but I shrugged it off because I was so happy to get something under my name. But as time goes on I keep on digging for information and things could n't make sense to me. I got very depressed. I literally pulling my hair over my head to contain my frustration. I was crying, my body was falling apart. I finally opened up to a good friend of mine whom referred me to make an official complaint through CFPB because I would n't be able to pay the legal fees. That is why I started making complaints to CFPB since XX/XX/XXXX, years after my struggle. I have never got a deed of the property until years after I bought the property and while I have never defaulted on my loan. I thought my pain was finally over when the deed got recorded. Think again! The mortgage satisfaction was not registered and the seller 's bank which has never got their money scheduled a foreclosure. Investors kept calling me day and night. I was literally pulling my hair over my head, I was crying and my body was falling apart. I had to hire a lawyer because Wells Fargo did n't believe me and was very reluctant to help me. I recalled that one of the reps told me to have my lawyer send them information because they could n't reach the seller 's bank. I had several reps on the case and the treatment was very harsh at times. XXXX XXXX was very mean and insulting. XXXX was cold and dismissive. I finally got XXXX XXXX whom I have to acknowledge did her best in this process. Now I have an issue : the water bill. It was never paid because I have never got one and as you can see it is still on the seller 's name even when I went to DEP to change the name. There will be a lien on the property if not paid as soon as possible. I did mention that to Wells Fargo and as usual it takes an eternity for them to reply.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Northside, NC
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I started dealing with Wells Fargo Home Mortgage over one year ago ( I believe it was XX/XX/XXXX ) in order to get a loan modification, when I realized I would not longer be able to keep up with my monthly mortgage payments in the amount they were at. The loan was current and in good-standing at the time. <P/>I entered a trial period with WFHM in XX/XX/XXXX. I made 2 of the 3 required trial period payments and when trying to make the 3rd payment I could not get through to my Home Preservation Specialist. I received a letter notifying me that I had been dropped from the program due to not meeting my trial period, even though it was NO fault of my own. I called and was told I would have to reapply. <P/>During the reapplication process, I received a letter of foreclosure on my door in XX/XX/XXXX/XX/XX/XXXX ( which my XXXX year old son saw! ). I wrote letters to both the attorney listed AND WFHM Home Preservation department about the situation. I received a call back and was told that I DID N'T have to completely reapply and should have never been told that, that I just needed to ask to be reinstated in the program. After getting reinstated in the program, I have had nothing but runarounds on exactly which paperwork was needed and how it needed to be worded ( I had switched jobs during the application time and they needed verification of income ). I finally got entered into the trial period AGAIN. I have made all 3 trial period payments to-date and was approved for final modification. The start date would be XX/XX/XXXX with no payment due in XX/XX/XXXX. The paperwork for final signature was sent to me with my ex-husbands name, who has no stake in the property ( and was never on the original loan ). I called and reminded WFHM that I had a quitclaim and divorce decree and XXXX XXXX ' name needed off the paperwork. I faxed the quitclaim and divorce decree to WFHM immediately. I was told it would take a possible 150 MORE days to do a new title search. <P/>Through much trouble I was able to get WFHM to complete the title search in 48hrs.I NOW am being told that it will take ANOTHER 30 day or more to redraft the paperwork for me to sign. No one at the company, including the Executive Office AND the Office of the President, can manage to tell me what the new dates on my paperwork will be and if I owe a XX/XX/XXXX payment or not. <P/>This has caused a HUGE amount of XX/XX/XXXX and XX/XX/XXXX on me, as well as my XXXX year old son who has XXXX XXXX XXXX and XX/XX/XXXX - who has unfortunately seen the letter of foreclosure and overheard phone calls to and from WFHM and constantly asks me if we 're going to lose our home and he 's going to have to move. This has also GREATLY affected my credit score because it 's been drug out so long with XXXX and is now being reported to the credit bureaus as significantly delinquent, as well as the amount being sent to HUD by WFHM ( that I will be responsible for upon end of loan term, pay-off, or sale of home ) has TRIPLED since they have drug this out so long. <P/>At this point, I still do n't know where things stand and no one at WFHM is able or willing to provide the information. <P/>I have phone records, email correspondence, mail correspondence, etc ... that can be provided as proof of my claims.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Charlotte, NC
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-13
PA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I have a HELOC with Wells Fargo ( WF ). As I am in the process of selling the property attached to the HELOC, my realtor asked WF for a payoff amount. He was told that the amount owed was over {$9000.00} more than what I understood as the balance of {$13000.00}. ( This is the " balance '' as reported on the WF website, and when I call in. ) The reason for the discrepancy is over {$9000.00} of accrued interest! See the attached for how " balance '' is reported. It is not the " total balance '' at all, which is misleading. <P/>In 2008 I applied for an received a hardship refinance of the HELOC that lowered the interest rate to less than 2 %. I had the understanding that this was for the life of the loan. I set up my payments at the amount needed to cover the interest at 2 %. I have made those payments without fail until present. Apparently, a year later, WF increased the interest rate to an astounding and incredulous 15.8 %! <P/>I have several accounts with WF ( see attached ) and not one of them is delinquent, or has exorbitant accrued interest like this account, and I always make my payments. In fact, none of my assets have ever accrued such an absurd amount of interest. <P/>WF has refused to offer any relief of the accrued interest. As a supposedly valued customer, I am terribly disappointed that, first, they never contacted my about the interest getting so high, that they provide a misleading and deceiving " balance '', and that they will not provide any relief. I have been a reliable customer for many, many years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Elkridge, MD
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Cheverly, MD
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Complaint: I opened an Business account with Wells Fargo and when I started it I was the only person on the account with only my information. 5-6 months later a person 'a name unknown to me had her name as secondary person for my emails. I talked to someone in their fraud division and filed a complaint. They did n't know who was and have n't given me any information about this
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Fort Lauderdale, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Buckeye, AZ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Emory, TX
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-13
Rockville, MD
Managing an account
Checking or savings account: Other banking product or service
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Castle Rock, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief