WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 783
2017-07-18
Santa Ysabel, CA
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: I was added to a Wells Fargo account in 2013 and I was not the signer of a bad funds check yet I was added to XXXX XXXX I should not ber liable for this account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Randolph, MN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Wells Fargo has not been reporting my home mortgage to the credit reporting bureaus.
Loan # XXXX is an automatic debit, never a penny missed in nineteen plus years. I attempted to resolve this last year with them ... XXXX / XXXX /13 I was discharged from chapter XXXX bankruptcy having to file to stop a federal judgement for violating a noncompete. XXXX XXXX , XXXX , MN presided.
My lawyer processed ALL documents necessary as we went through the process. WF claimed we did not. The bankruptcy had no bearing on my home or mortgage. My loan to pay my lawyers was reaffirmed at my bank and satisfied. My bankruptcy lawyer says WF is doing this to hundreds of his clients ... ..I want my credit to rebuild and reflect my perfect payment history! Please hold this evil empire to the fire and resolve my concern! I will, at my lawyers ' advise, be sending the XXXX credit reporting bureaus documentation of my loan history, if you deem this to be necessary.
Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Congaree, SC
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
District Heights, MD
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
AL
Problem caused by your funds being low
Checking or savings account: Checking account
Non-sufficient funds and associated fees
Complaint: I deposited a {$5000.00} check to my checking account on XXXX XXXX , 2017. I received an alert message that the funds are being withheld until XX/XX/XXXX because of insufficient. The check was written by a local roofer as a refund check. The roofer 's bank is local ( XXXX ) to my area not even XXXX miles away from ant Wells Fargo in XXXX , Alabama. In conversation with roofer and showing me that the {$5000.00} has been deducted from his account. My bank statement activity says it was posted to my account on XXXX XXXX , 2017, and no where on the statement says pending deposit. The money has been deducted but, but I still have to wait 10 - 14 days before Wells Fargo will release my funds. The representative I spoke when I called XXXX that the funds could be released if I had a balance of {$1000.00}. My ending balance is {$420.00}. That 's confusing because if their is insufficient funds in the roofer 's account, why would Wells Fargo release {$5000.00} with only {$1000.00}? What sense is that. I recorded my conversation if verification is needed. The {$5000.00} is insurance money that was refunded because the roofer and I decided I would buy my own material for a complete roof installation. Wells Fargo XXXX branch is intentionally holding my funds in my opinion because I filed a complaint concerning a XXXX male worker lied to me concerning getting documents notarized. If the funds have been debited from the roofer 's XXXX XXXX account, why I do n't have access to the {$5000.00}. The roofer 's will start the job tomorrow, XX/XX/XXXX with a completion date of XX/XX/XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Feasterville, PA
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
VA
Closing on a mortgage
Mortgage: VA mortgage
Complaint: Dear Sir or Ma'am, I believe Wells Fargo Mortgages is in violation of the Real Estate Settlement Procedures Act, here in Virginia, they are doing the same thing here in Virginia as they were doing in Maryland where the were found guilty in case # XXXX on XXXX XXXX 2015.
I was in the process of buying a house and had been approved by Wells Fargo. After getting pre-approval I found a house and put in an offer which was accepted I called and talked to XXXX XXXX NMLSR # XXXX Wells Fargo employee, on XX/XX/XXXX at that time XXXX informed me that i would have to close with Wells Fargo closing and the cost would be XXXX dollars When i discussed this with XXXX XXXX my agent she said no its my choice and i can go with who i choose that Wells Fargo can not dictate closing companies. So I told XXXX XXXX I was going with XXXX XXXX in XXXX due to it being lower cost and since it was my choice thats who i was going with I also gave XXXX the contact information to XXXX XXXX so that he could send them the paperwork to get started on the title search. XXXX XXXX on XX/XX/XXXX called me and told me that they were changing my rate, Which I felt was wrong and illegal since we had signed documents and i threatened to get an attorney if they did change the rate. I was then transferred to XXXX XXXX NMLSR XXXX Well Fargo employee, who was XXXX XXXX supervisor who I told him the same thing and he said he would resolve the issue. ( I feel they were trying to retaliate at this time due to my not going with them for the closing ) On XX/XX/XXXX I talked with XXXX XXXX again since they were needing more information to get my COE from the VA. XXXX XXXX on that date said i could not go with XXXX XXXX since they were not on the VA approved list for closing companies. I then explained to him that i did not care what the VA or WF said it was my money that was paying the closing cost it will be my choice and on XX/XX/XXXX I will be in XXXX XXXX office to close. XXXX XXXX then stated that i was asking for an exeption from the VA and that would cause delays and put off the closing. ( this was an out right lie ). I went to XXXX XXXX on XX/XX/XXXX and talked with XXXX ( Office Manager ) ( XXXX XXXX XXXX ) she stated they had done 4 VA closing in the past 3 months and was unaware of any VA list. Also at this time 3 weeks after i made my decision Wells Fargo was still holding the paperwork and no title search had been started.
On XX/XX/XXXX the appraisal was done on the property I was looking to buy which cost me XXXX .
On XX/XX/XXXX while talking with XXXX XXXX XXXX ( Wells Fargo, XXXX XXXX ) she called to tell me the appraisal was good and that the only thing found wrong that the VA would declare to be fixed was it needed a hand rail going to the basement. During this conversation I was told by XXXX XXXX that the VA did not have a list of settlement companies but that XXXX was not on Wells Fargo 's list. A contradiction of what XXXX XXXX stated on XX/XX/XXXX . I called my sister that night since she an attorney for the US attorneys office to see what she recommended she was the one that pointed out the case on XXXX XXXX 2015 and suggested i go to you all.
On XX/XX/XXXX I called XXXX XXXX at Wells fargo because i was upset for being lied to on several occasions and that Wells fargo was using the VA as a scape goat for everything. I then explained i wanted the names/titles/ and contact info of everyone involved from the VA to Wells Fargo to the Appraiser, and that i wanted to talk to someone higher up which i talked with XXXX XXXX who I did tell that i was on the verge of making a complaint with the CFPB about the handling of my mortgage and the deceitful practices in which WF has employed to try to get me to go with a closing company of their liking. XXXX XXXX said she would oversee everything and that there would be no problems, and asked that i did not make my complaint.
XXXX XXXX finally received the paperwork on XX/XX/XXXX to start the title search. A full month after I made it clear that was the closing company I was going with. XXXX at XXXX XXXX called XXXX XXXX on XX/XX/XXXX to let her know there was not a clear title on the property and that it could not be fixed by closing. XXXX XXXX called me on the XXXX to let me know what was found out and what my options were.
On XX/XX/XXXX XXXX XXXX called me and told me that the VA denied the appraisal and would not be guranteeing the loan ( which was in contradiction of what XXXX XXXX had said on the XXXX , ) and that i would have to look at redoing the whole loan process again from scratch. I asked for him to forward me the email from the VA which he flat out refused to do, so I feel there was no letter at all, this was Wells fargo 's act of retaliation for stating that i was going to make a complaint with the CFPB I feel that Wells Fargo violated the Real Estate Settlement Procedures Act by 1. trying to dictate what company i had to use,2. by using deceitful tactics to trick me into changing settlement companies 3. retaliation tactics I feel the Wells Fargo cost me XXXX since they with held the paperwork from XXXX XXXX back on the XXXX of XXXX until XX/XX/XXXX . I f XXXX at XXXX had the paperwork on say the XXXX or XX/XX/XXXX she would have found the problem with the title and the appraisal order could have been cancelled and my money returned.
I can fax or mail documents to you if you need them. Wells fargo also has recorded conversations of the phone calls which i 'm sure you can get.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-17
Managing an account
Checking or savings account: Savings account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
KY
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: i had a account with wells fargo and it is saying that there is a balance of {$920.00} and i have no idea where to pay this bill at and i feel like i shouldnt have to pay for an account or have it on my credit report if i have no knowledge of how to pay it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Los Angeles, CA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Bethesda, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Spencer, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I received a postcard on XXXX XXXX stating a check had been issued on XXXX XXXX , 2017 in the amount of {$110.00} for a settlement payment in the case of www.BiasvWellsFargo.com Case No XXXX I never received the payment and when I called, I was told no re-issuances will be done per the settlement instructions.
As the consumer in this case, the settlement was to compensate for monies I was charged erroneously. Now, I ca n't receive the funds because I never received the check and they refuse to reissue. Where is the proof the monies were even sent? Could this be a way for them to pool monies from the settlement?
The representative on the phone works for XXXX XXXX which is a 3rd party servicing center. She stated that the check was not returned to sender by XXXX XXXX which voids my ability for reimbursement. There is no way to track the mail as it was sent either first or bulk mail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Santa Ysabel, CA
Incorrect information on your report
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: My husband and i are in the process of refinancing our home after 11 years. We just found out there are Big Issues for my score and it 's directly attributed to mis information reported by Wells Fargo.
First one : reported for XX/XX/XXXX : Spoke with XXXX XXXX , Employee # XXXX who explained to me that our XXXX Payment did not go through, did not bounce, it simply did not get processed. She told me No late fee, No late posting would occur because it was Bank Error. Well, it did get reported as a 30 day late.
Second one : On my credit report, it showed that our XX/XX/XXXX payment was 30 days late, when I pulled the file from XXXX , I found my husbands notes of speaking with Wells Fargo and they told him the payment did not get processed because of a wrong account number? But Wells Fargo does not ask us to give the account number because they store it. So again it was bank error and they supposedly corrected it. But it shows on our credit report as another late payment.
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We have our Conformation # 's on the date payment was accepted. This is impacting my credit score horribly. Plus, our other cards where we have never had an issue have dropped our available credit due to this and now it looks like we ran up our balances, when in fact we have been paying them down. This is horrible timing as we are trying to refinance our home and it looks terrible on our credit.
This morning I spoke with XXXX XXXX XXXX ext XXXX . he is senior level management and is supposed to help me with this. When I called him back to say it had also happened in XXXX , he was less friendly and more rushed me off the phone. but when we started he said to complain to the Credit Companies and sometimes it 's faster. Well, let 's hope so.
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Many thanks for your help and let me know what else you need!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
La Quinta, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Bozeman, MT
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: I and my spouse filed for chapter XXXX bankruptcy in XXXX . 2017. We were aware that my student loans would not be eligible for discharge, but also that all collections attempts would face an automatic stay until the case was discharged.
At the time of filing, Wells Fargo held a private student loan for me, in good standing for 7 years. I received notice from them they that would cease all communications and stop automatic payments ( which I relied on to pay my loan installments ) after we filed.
We received a letter from Wells Fargo dated XXXX / XXXX /2017 stating that our account, previously in good standing before filing, was in default. A Wells Fargo representative stated that it was still our responsibility to pay during bankruptcy proceedings, even though the company " could not appear to undertake any collections efforts. '' Clearly they were still attempting to collect.
The account did not show as past due on my credit report until after discharge. Wells Fargo took significant steps to make it difficult for me to pay at all, including locking access to my account online, revoking automatic payments, and ceasing to send statements.
They were able to send a default letter immediately after discharge because of an " automatic default '' clause buried in my promissory note, which I was unaware of, and my bankruptcy attorney did not inquire about. Meanwhile they have reported my account to the bureaus as " charged off '' without any attempt to contact me about supposed late status.
Clearly Wells Fargo is using this tactic to put pressure on filers to pay, and I believe they are violating bankruptcy law in demanding payment to have occurred before discharge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Ft Charlotte, FL
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-17
GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Wells Fargo has pulled multiple hits on my credit file with wrong social security number submitted to them online. XXXX refuses to allow me to dispute the XXXX hard pulls on my account. Wells Fargo refuses to speak with me regarding this issue and refers me to the credit reporting agencies. Obviously, this is a cycle that is never-ending, and I as a consumer have the right to dispute hard inquiries on my credit report.
Please help remove these inquiries.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-17
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Houston, TX
False statements or representation
Debt collection: I do not know
Impersonated attorney, law enforcement, or government official
Complaint: Your choices to categorize complaints is too narrow.
Anyways, I am to receive a settlement payment from the XXXX XXXX XXXX, thru a State Settlement. I live in Texas and I would like to sue the company for monies not received but I need the right address.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Cheshire, OR
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Albuquerque, NM
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Far Rockaway, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Newark, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My name is XXXX XXXX and my wife XXXX and I have owned our XXXX unit residence since XX/XX/XXXX . W e have good tenants in the units and I am recently retired after working as a XXXX XXXX for many years. I receive a good pension and my wife has benefits also and is still working. Between these income sources and the rent we have the means to make a fair mortgage payment. Our problem is the holder of our mortgage loan Wells Fargo is not giving us the opportunity to be considered for any home retention programs and have moved us into foreclosure. We have asked for a review of our current financial information and the assignment of an account manager to our case but have not been able to make progress with Wells Fargo. This has been an ongoing problemwe began struggling financially in XX/XX/XXXX and tried at that time to fix this problem but made no progress. As a result we decided to do a short sale and had the property listed for quite some time. Despite presenting multiple offers to Wells Fargo, we were never able to get them to approve anything and eventually we gave up. With our current financial situation we know we can make the payment and get back on track but cant get Wells Fargo to give us the time of day. We are also concerned because they have moved to set a foreclosure sale date without allowing us the option of going through mediation, which is mandated by law in New Jersey.
XXXX
We bought our home in XX/XX/XXXX and refinanced our loan in XX/XX/XXXX . We ran into big problems during the recession due to our tenants losing their jobs and not paying rent for many months. It was a long and costly process to get them out of their units and as a result we struggled. The lender at the time then reworked our loan in XX/XX/XXXX but this plan did not help us much. I was working as a XXXX and we had good tenants who paid on time but we continued to have different crisis come up which put us in a worse and worse financial position. I began having health problems and was diagnosed with XXXX , XXXX XXXX XXXX and XXXX XXXX . My wife was in a bad car accident and had XXXX XXXX which required XXXX . She missed six months of work and was on expensive medication for a couple of years. We also had issues with my mother and my mother in la w falling ill a nd our family being responsible for helping with her medical needs. We are originally from XXXX and had to go back and forth to deal with these problems. Both eventually succumbed and passed away in XX/XX/XXXX and XX/XX/XXXX a nd we had to help to settle their affairs and pay for the funerals. Due to this major confluence of crisis we struggled keeping up the mortgage payment to Wells Fargo. As soon as we were back on solid footing we reached out to the agents at Wells Fargo to see if we could qualify for any of your homeowner assistance programs but did not make any progress. As mentioned, we gave up and listed the house for short sale. However, despite multiple offers and pleas for Wells Fargo to work with us and approve a short sale we could not make any progress with Wells. We tried to resume making mortgage payments in XX/XX/XXXX but were told that we could not resume making payments unless we paid all missed payments back.
XXXX
As mentioned, our financial situation has changed and we have tried to get Wells Fargo to the table to work with us towards modifying our loan but feel we cant get any traction. We want to save our home and feel that we have sufficient income to afford a reasonable payment. We need help from Wells Fargo to deal with the delinquent payments and come up with a plan that works for all, but feel they are not even giving us a chance. We love our home, and even with these issues and decline in value we look at it as the place we live, not an investment
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Berkeley, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have tried on multiple occasions to modify my 6.85 % homeloan with Wells Fargo and have been denied for multiple reasons over the years, but mostly because my debt to income ratio is too high. I have no consumer debt only a home.
I am on XXXX and have a XXXX child. Homelessness would drastically impact my medical care.
I have attempted to modify my loan through Keep your Home CA, XXXX XXXX XXXX , and XXXX . I hav e been through their internal modification program no less than 6 times all to be denied help because my loan did n't qualify - not XXXX XXXX XXXX XXXX , or FHA.
The last attempt throu gh XXXX g ave me a different reason for denial, my Net Present Value was too high.
I owe around XXXX on my home and have close to XXXX in equity. Wells has decided it would be cheaper to foreclose on my home than to help me retain the 21 years of equity I earned from my real estate investment.
As a XXXX woman, I find having to apply again and again to these modification programs only to be denied because of the home equity is infuriating and feels unfair.
Wells sold my mortgage years ago and has no invested interest in helping me. My loan is apparently owned by a holding company in the Far East.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation