WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 781
2017-07-19
Sacramento, CA
Opening an account
Checking or savings account: Checking account
Unable to open an account
Complaint: XXXX / XXXX /2015 Wells Fargo Bank Account Acct # XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XXXX Ca XXXX Soc. Sec # XXXX Personally went into branch and advised a customer service representative on site of the fraud to this account and the overdrawn amount that was displayed under my name.The representative agreed to have this looked into and reported the issue. Account was supposedly closed, yet I have been informed that it has been reported.
This account was defrauded from a lost check book and has now resulted in this account reported to XXXX XXXX XXXX . I am requesting that this account be removed as I am having major issues trying to open a checking account with financial institutions.
The amount of {$1100.00} should be corrected and removed from my obligation do to the fraud that I reported to the institution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-19
Los Indios, TX
Fees or interest
Credit card or prepaid card: Store credit card
Unexpected increase in interest rate
Complaint: I had already communicated this issue to the CFPB but it was left unresolved. On XX/XX/2017 Wells Fargo Financial charged me an unexpected {$5.00} interest fee and my balance stands at {$6.00} currently after i had managed to pay it all off. I made them aware i am paying my student tuition at XXXX XXXX College currently at {$11000.00}. They have continued their push to charge me unexpected and exceedingly high interest. I am asking that the cfpb help me resolve this as soon as possible to reach a solution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-19
MN
Took or threatened to take negative or legal action
Debt collection: Private student loan debt
Threatened or suggested your credit would be damaged
Complaint: I co-signed on a XXXX educational loan for my ex-wife when we were still married. After our divorce, per our mutual agreement, she continued to make payments to Wells Fargo on that debt. I believe they had it set up as XXXX accounts. Around XX/XX/XXXX , due to a move she made and a XXXX XXXX XXXX XXXX XXXX XXXX , she fell behind on payments and did n't immediately realize her loans were past due. In XX/XX/XXXX , she was attempting to work with Wells Fargo to get the loans reinstated so she could bring the accounts to good standing. She did n't have any luck with that, despite her circumstances ( I believe they would only accept full payment ). I too was unable to make a full payment at that time. She later attempted to have the loans forgiven due to her XXXX and XXXX XXXX and her inability to work, but they did not grant that request either, despite the statements on their website that mention forgiveness in those circumstances. My ex-wife XXXX last year in XX/XX/XXXX .
For my personal experience with this matter, I received no notification from Wells Fargo that the XXXX loan had been delinquent, sent to collections, or charged off until I saw a notation in my credit report and received a call from them in XX/XX/XXXX , ( and this was despite the fact that I had a different account with them, since they carried my mortgage at the time ). By the time I receive the very first notification of this matter when they called, they had already sent a negative notification on me to the credit reporting agencies, which negatively impacted my credit report and credit score. Because of it, I had a very difficult time getting a bank approval for a new home we purchased.
In XX/XX/XXXX , I attempted to contact Wells Fargo by sending them a certified letter ( attached ) requesting that I would pay the outstanding balance in full, if they would agree to withdraw the negative report on my credit record. I received no acknowledgement from them regarding that letter. Since they made no attempt to contact me to avoid this situation in the beginning, and they made no attempt to resolve it after my offer, and the negative report was already out there, I had little incentive at that point to make any payments on this debt. ( Additional detail : Based on my credit report, it appears that the one account became delinquent in XX/XX/XXXX , sent to collections in XX/XX/XXXX , and charged off as of XX/XX/XXXX . The other shows delinquent as of XX/XX/XXXX , to collections as of XX/XX/XXXX , and charged off as of XX/XX/XXXX . ) If I were financially able to take care of this debt now and make a total payment as they request, I would do so. But, because I am now a XXXX veteran ( XXXX XXXX XXXX rating ) and I can not work, I do not have income from a job and my VA benefit must go towards living expenses.
( If needed, I also have a copy of a letter that my ex-wife had drafted back in XX/XX/XXXX , explaining how this situation arose and what she had done up to that point to try to resolve it. )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-19
Hinkley, CA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: When I go in to make a payment on XXXX their chip was not working they told me I do n't have the fun in my other bank I ask the bank manger to call of to credit union, he call they said the fun was available we try again Wells Fargo bank my card will not clear, I went over to Credit union to get cash for payment Wells Fargo why is fun not clear, she said Wells Fargo not show up in system walk in a mouth later Wells Fargo, I was told their having problems with card chip and this was going on for pass 6 mouth. I 'm one payment late so I started make extra payment of XXXX but I notice when receipt print out it show XXXX my payment is XXXX I ask if the payment is toward aback payment why cant it say on the receipt, because you charge a late fee every mouth XXXX because I retire XXXX an I make a payment on XXXX each mouth my concern is the extra XXXX turn into service charge. in XXXX I walk in Wells Fargo to make a payment I told by the bank their do n't have enough room to make Two payment I call Well Fargo mortgage what do, no response I receive a call from Well Fargo mortgage say you do n't have to make a extra payment of XXXX keep until you get XXXX . this is getting out of control I need help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-19
KY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: We are behind on our mortgage that is serviced by Wells Fargo. It is important to know and understand that we can today begin to make monthly mortgage payments but the servicer will not allow us to make payments. The account number is XXXX. Our property address is XXXX XXXX XXXX XXXX, KY XXXX. We unsuccessfully tried to work with Wells Fargo mortgage for many months. To follow their processes and procedures is a joke that has no punch line. Their demands were conflicting and confusing. The letters would say they needed a specific item and when we would provide what they requested, it was not actually what they needed. We ultimately received no help from Wells Fargo based on our efforts. After discussing our situation with close family and friends, it was suggested that we allow XXXX XXXX to help us with Wells Fargo. His history with making them process mortgage modification reviews was told to be better than what we had been getting on our own. On XXXX XXXX XXXX, XXXX XXXX of Mortgage Servicers Investigations and Accountability, provided us with paperwork to begin the process. Part of filing this complaint included answering the question if we paid anyone for mortgage assistance and his firm has not ever charge us any fee or money for their work. We gave them written permission to talk with Wells Fargo on our behalf. XXXX went to work and was able to get Wells Fargo to review the paperwork. Although XXXX was able to get Wells Fargo to review the paperwork, it was still frustrating that we would receive responses and requests that were conflicting. Some things did change, but some things remained the same, like wed get additional request that had already been completed. We had income streams that were disallowed and we do not know why. We received letters that stated dates of items or services to be provided or responses from Wells Fargo or their representatives that were to happen but never happened. We were asked for future dates to schedule conference calls during our work day with XXXX XXXX, the contact in the Office of the President and an underwriter at Wells Fargo, but those dates and times would come and go but the calls were never received. XXXX had warned us to expect their promises to be broken. He was right ... We received a letter telling us our modification was denied on XXXX XXXX XXXX. It stated we could appeal the decision within 20 calendar days. We appealed the decision and received a letter dated XXXX XXXX XXXX that stated Wells Fargo would again review our appeal and respond by XXXX XXXX XXXX. Today is XXXX XXXX XXXX and we have not received a response, by phone, mail or email. We have found that USDA does not have the same level of assistance that other mortgages provide. Assistance for the consumer is does not exist. We want to keep our home. Wells Fargo does not communicate effectively and when they do communicate, it is in a manner that can not be understood or trusted. As for XXXX XXXX, he was able to speak with them consistently during the business day. He was able to allow me to listen to the conversations at a later time and I heard them constantly trying to twist and turn our words into things we did not say, do or want. One thing Ive learned from this experience is that it is better to communicate with them in writing because talking to them is one way to have them twist the facts quickly. It is my concern that Wells Fargo is going to push my family into bankruptcy over this situation. We are fast approaching a time where the decisions are turning into ones that are critical decisions that can not be changed easily and have repercussions for years to come. We hope that this complaint is heard quickly and help is granted to force Wells Fargo to review our file promptly and completely. We can assemble a new package in three business days now that we understand what is required of us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-19
Cordova, TN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-19
Arvada, CO
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Add-on products and services
Complaint: This all started with a rogue, {$30.00} charge on my account with wells fargo. I contacted the company who made the charge and told them I had closed my account. I had done this, but they told me there was another account with an expired credit card from 2 years ago. They recently used the visa account updater service to retrieve a new payment token from Visa and Wells Fargo. I have closed my account with the merchant and opted out of their renewal program. I contacted wells fargo to find out how to opt out of the visa updater service and no one there that I spoke with knows anything about this. The visa updater service is a 2 part process. Wellsfargo has to get my information, or a token, to visa who relays it to the requesting merchant. Wells fargo is telling me I can opt out with the merchant. The merchant is telling me I can ask to opt out of this from the bank. The bank is tellingme I can not opt out of it from them and that I have to try to do this with the merchant. Meanwhile if you XXXX search " vau opt out '' there are many discussions from small banks who are tyring to find out the best way to offer an opt out to their customers, and whether or not they have to notify them when a request comes in. This indicates that it is the bank ( the company that provided the debit/credit card a customer would contact to opt out of the VAU ( visa account updater service ). I want to be able to opt out of this as I see it as an invasion of my privacy when a bank would send payment information to a merchant on their request, not on mine. If I choose to not update a card at a merchant, I want it to be on me, not up to the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-19
Bohemia, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-19
Oakland, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-19
La Vernia, TX
Closing on a mortgage
Mortgage: Other type of mortgage
Complaint: I was applying for re-finance for 15-20 yr. mortgage from Wells Fargo . the Principals I dealth with were XXXX XXXX, XXXX XXXX XXXX and and complaint dept. rep. XXXX XXXX XXXX XXXX. Interaction begain by phone starting around XXXX XXXX XXXX-XXXX XXXX. After paying {$540.00} home inspection for XXXX XXXX XXXX ( later re-funded after filing a despute ) the home has been financed thru Wells Fargo for past 10 yrs. we were advised by XXXX and XXXX that we were " near approval by the underwriters '' but would need to pay off several consumer accounts, they were specific about which ones to be retired totalling approx. {$2000.00} worth of payoffs which we did, only to be told finally that we could not be approved BECAUSE we did not show the above home as our residence on our filed income tax. At no time in the proccess were we told this would be a requirement! Please note that my drivers lic. does show the above is my legal address. We are an XXXX family and I am aware that this institution has a history of financial abuse toward minority clients. The re-fi was not approved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-19
Hampton, VA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-19
Baker, FL
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-19
Pinellas Park, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Wells, Fargo acct # XXXX property located @ XXXX XXXX XXXX XXXX XXXX XXXX Fl XXXX For XXXX XXXX by POA XXXX XXXX ( loan in XXXX XXXX ) Deed in XXXX XXXX and XXXX XXXX name. mailing address XXXX XXXX c/o XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Fl XXXX Servicing issue : Ongoing, difficult to deal with. Multiple issues. Terrible customer service, bounced from place to place, transferred repeatedly and hung up on. Most recent issue - got behind on mortgage due to Hurricane damage XXXX XX/XX/XXXX, 2 properties in FLA damaged by storm with insurance deductible higher than damage amount. All repairs came out of my pocket. It took me over 16 phone calls and transfers, with more than 5 hours on phone to get on a repayment plan for the payment I was behind due to natural decaled disaster. I call in every month to make the payment for this loan. Wells Fargo, refuses to keep my ( XXXX XXXX ) they have XXXX XXXX XXXX 14 page POA on file giving me full right to transact all business for her. ) checking account information on file, - thus making it very difficult/time consuming to pay each month. I called in on XX/XX/XXXX to set up the check by phone post dated for XX/XX/XXXX. ( took over 12 mins ) The account was on a re-payment plan. I noticed XX/XX/XXXX the payment was not out of my checking account, so I called to find out why. I was on hold for over 42 mins transferred multiple times and was told that the account # was wrong and payment did n't go thru. ( could be avoided if they would keep account information on file. ) I asked for call to be pulled/reviewed so I could verify information. In the meantime I paid the payment again. They called me back on XX/XX/XXXX and stated I gave them wrong account # ( missing the first two digits XXXX ), thus breaking the repayment plan. I asked for the re-payment plan to be reset do to an error -not malicious intent to not pay at all. I was told they would escalate the call. I received a call from XXXX executive office XXXX ext XXXX message left on voice mail XX/XX/XXXX XXXX. She had a response. XX/XX/XXXX XXXX another voice mail received she had research completed. I was able to reach the office at XXXX, however at first she was not available. The representative I spoke to could not or would not read the notes to assist me, only would state I had to speak to her. I asked could she not look in the notes and just let me know if they were able to put us back on the repayment plan or not as message left research completed and should n't the result be in the notes? If it 'd not documented it 's not done. The lady said that XXXX is still in office but on another line and I must speak with her. She had messaged her and stated had other options she wanted to discuss with me. I told her I only need to know yes or no was the repayment plan being re-set?. I also informed her I was out of town dealing with XXXX relative property belongings and I was in an area with limited phone coverage, that is way I missed the last 2 calls. I wanted anyone in that department to assist me. They refused, made me hold for over 30 mins to speak to this XXXX ( XXXX ext XXXX ) person in the executive office. She stated that the research was completed and that due to an insufficient fund check returned by my bank that the repayment plan was cancelled. I advised her she was WRONG that the check was not returned or presented to my bank and that it was an incorrect -incomplete account # and if she had done the research that took her from XX/XX/XXXX until XX/XX/XXXX to get back with me she would have know that. She insulted me and stated I needed to face facts the check was NSF. I have never been so mad/frustrated over inaccurate incorrect information and an executive representative on the line whom had NO CLUE the difference between and insufficient fund check and incorrect account #. I told her she was not correct and she stated the research is completed and you will need to face the facts. She refused to listen. I have never dealt with such an untrained, cold robot like person in all my years in the industry. I do n't believe for a min she researched anything. I requested at that time a copy of the notice that my bank supposed sent them back stating the check with insufficient funds. I demanded that copy. She said she would have to see if was able to provide that. ( She ca n't because it DOES NOT EXIST ). She gave me a # XXXX to call to re-apply for repayment plan if I met the criteria. I called and spoke to another representative XXXX rep # XXXX whom informed me the repayment plan was still active. WOW! I told her what the executive office XXXX just told me and the representative stated it 's in the notes XX/XX/XXXX incorrect account #. This was another 18 + min. phone call. If the executive had actually done her job, not insulted me and actually helped it would not have come to this. I have had nothing but issues with Wells Fargo, putting notes on my door XXXX XXXX XXXX XXXX XXXX XXXX Fl for and inspection at this property which is XXXX XXXX XXXX XXXX XXXX XXXX Fl. I got nowhere when I inquired why they would put a note on my door with no name or acct # on it but her address and to call for important matter? I called and no one knows anything. It 's a zoo at this place, poorly or untrained staff, FDCPA violations galore. I left a voice mail message today XX/XX/XXXX to follow up on a copy of that item for the NSF check I need to face facts n accept. I am a longtime customer of this company and this is not the first issue. Please do something with this information to help stop the abusive tactics and poor servicing of this company. XXXX XXXX2ND LOAN ANOTHER ISSUE*** Oh and for the record, my loan with Wells Fargo XXXX acct # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Fl XXXX XXXX I authorized a POST DATED CHECK FOR XX/XX/XXXX which I called in onXX/XX/XXXX. The POST DATED CHECK OF XX/XX/XXXX was run thru 2 days early on XX/XX/XXXX in error by Wells Fargo causing me further financial duress with fees for stuff items that were going to be returned because if this. I called them immediately when I saw check was put thru early, they did acknowledge they ran my check early by mistake. ( because they do n't listen to the customers. ) The could have cared less. Holiday weekend, XXXX XXXX, told me to fax my bank statement and they would reimburse me for the fees in 7-10 days. I instead had to go to a loan shark payday advance place and take out a loan ( costing me additional fees {$550.00} to cover this mess. This is not fair. I 'm over this company. The repeated errors, endless letters when you ask about something same form letter numerous time, they need additional time to research and the nothing. Thank you for your time. Please help so this stops. Best Regards XXXX XXXX by POA XXXX XXXX XXXX PS : XXXX is my mom, she is currently under XXXX care. I have enough stress and worry on me at this time as her only living relative, POA, XXXX XXXX, and her daughter. I certainly do n't need the hatefulness/ terrible poor service of a big company like Wells Fargo at this time in our lives. We have both been in our home over 10 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-19
Leh, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-19
Alta, UT
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble getting information about the card
Complaint: I purchased two XXXX Gift cards, one in the amount of {$300.00} and the other for {$150.00}. I did not use cards immediately. When I tried to use the cards I was told there was no value in the balance. I went to Wells Fargo in XX/XX/XXXX and asked them why the confiscated my cards. They made a call to XXXX who stated they had " Unloaded Value to Customer Service Application '' what ever that is. On the first card # XXXX XXXX XXXX XXXX they claimed they had mailed a check. I told them I received no check, to which they stated I cashed it. I requested proof but XXXX declined. On the second card, # XXXX XXXX XXXX XXXX, they said they would mail a check, however again I received no check. XXXX confiscated and stole this money from me because I did not use them. However the expiration date on card # XXXX XXXX XXXX XXXX XXXX is XX/XX/XXXX and the expiration date on card # XXXX XXXX XXXX XXXX is XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Keyport, WA
Getting a loan or lease
Vehicle loan or lease: Loan
Changes in terms mid-deal or after closing
Complaint: Traded a vehicle in for the down payment after closing the deal for a used truck, I was asked to return to the dealer to discuss your financing and it was not disclosed to you that the deal was not yet final. I was told the terms of the loan has changed. The company 's name is XXXX XXXX, XXXX XXXX XXXX XXXX, WA XXXX. Amount to be financed {$12000.00} at an APR of 14.99 % for 48 monthly payments of {$340.00} trade in of {$2500.00}. I was called and was told that the new terms are going to me 36 months with a payment of over {$400.00}. During the test drive I asked if I could take it on the highway to see how it drives and I was denied that option, I wanted and independent company to do an inspection on the truck I was also denied that. After I took possession of the truck I checked the fluids and noticed that the truck did n't have oil. I took it to my local XXXX and they confirmed that it was empty plus a few other issues with the truck. The maintenance office of XXXX XXXX did call me to set up an appointment, I let him know about the oil issue and offered a free oil change to make it right.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Austin, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Oxford, GA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: I signed up for a checking account that offered {$250.00} bonus after doing XXXX debit card transactions within 60 days.
I fulfilled all the requirements and still have not received the {$250.00} bonus even though the welcome letter I received from Wells Fargo clearly states that I am eligible for the bonus. Since they have failed to meet their part of the advertised requirement, I believe that Wells Fargo is guilty of false advertisement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-18
Warrenton, VA
Threatened to contact someone or share information improperly
Debt collection: Credit card debt
Talked to a third-party about your debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-18
Phoenix, AZ
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: I requested a new debit card on XXXX / XXXX /17 because mine was stolen on that day so the bank Wells Fargo issued another card with a new number, I received it and activated it but never used it yet then on XXXX / XXXX /17 I checked my account balance online and noticed XXXX check deposits where made on XX/XX/XXXX for $ XXXX / $ XXXX / {$500.00} at an ATM somewhere far in west XXXX far from where I live and do all my banking at then that same night there was a purchase at a XXXX XXXX XXXX XXXX for {$3.00} with {$370.00} cash back for a total of {$380.00} then an ATM withdraw the next morning for {$300.00} I reported this immediately and was informed a few days later the claim was declined the bank said it was impossible for someone to copy my card because of the chip I ask how is this possible when the new card has never been out of my possession and I have not used the new card I ask if they mailed another card to a different address or what pin was used I feel this had to have happened somehow but the bank would not tell me anything I advised I filed a police report and the police need more evidence copy of check deposits camera footage they said I can get copy of the checks but camera footage they will not do unless ordered my the courts, I received the copy of the deposited checks and the signature is not mine. Ca n't the bank see this?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Herndon, VA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Herndon, VA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Prior Lake, MN
Problem with a lender or other company charging your account
Checking or savings account: Other banking product or service
Transaction was not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-18
Euclid, OH
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: Wells Fargo sent me a letter stating that they had miscalculated my student loan payment by using a loan end date that was earlier than it should have been. They " assured '' me that the error was corrected and that my monthly payment was reduced, but they provided me with zero details relating to any of this. They did not tell me how long the payments had been miscalculated for, how much I overpaid, or what my new payment would be. More importantly, they recalculated my payments based on the corrected loan end date, but did so based on the existing balance. This recalculated balance should have been calculated based on the current balance MINUS my overpayment. As we know, payments in excess of your minimum monthly payment reduce your principle dollar for dollar, and this should have been factored into my new payment ... but it was n't. For example, if I should have been paying {$50.00} a month but i was paying {$100.00} a month due to the miscalculated payments, then my principle should have been decreasing by {$50.00} per month for the duration of the miscalculated payment. I am appalled that a financial services organization could either over look this, or try to put it past me. If this is not going to be taken into account, then I would expect this money to be credited to me, plus the average interest rate for that time period, as I could and should have been able to invest that money that I did not NEED to pay that entire time. I need to understand why this was n't done and have the appropriate adjustments made ASAP.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Coppell, TX
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation