WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 778
2017-07-22
Arlington, VA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Bloomfield, NJ
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Manhattan, NY
Opening an account
Checking or savings account: Other banking product or service
Account opened as a result of fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
MD
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: We believe to have been victims of predatory, discriminatory and almost fraudulent treatment from Wells Fargo on a loan we received for {$89.00}, XXXX in XX/XX/XXXX. To start it was not a lone we asked for, but one they called on to offer, as we were excellent customers with a great record, once we accepted the loan the bank officer only wanted to work with my wife because " the paperwork was easier ''. She put her down as XXXX when she is not. When we suffered a catastrophic financial situation and told in XX/XX/XXXX with the aim of getting help with the mortgage, we started a nightmare process with them that has lasted 8 years and continues. They said they wanted to help, but their actions show that is not the case. All they have been interested in is finding ways, of dubious almost fraudulent nature to increase their fees and other charges. They did n't tell us for years their investor did n't participate in the Home Affordable programs and when documents for a workout it was under this program. In XX/XX/XXXX they asked us to return some pages of a Loan Modification document, where we had questions so they could review it before we signed it, but they never called back. When we finally reached them, they told us we were no longer considered as we had rejected their offer. ( False ) They dragged it on for months, when they sent another " offer '' its was way more expensive. We explained everything to a supervisor, she investigated and found the bank had mishandled the account, offered to rework the documents as she wanted to help. We never heard back from her, No explanation ever given. All years after always offering under the Home Affordable program when they knew it would work. Their offers keep getting more expensive to their benefit. If they did n't want to help we would have done something else with the property earlier. Its a property we bought in XX/XX/XXXX. We were forced to file Chapter XXXX, to save the property and se if we could get a workout, this before we knew the investor did not participate in the program. While in Chapter XXXX one of their lawyers files a false claim charging that we had n't made any payments, with the aim it seems of getting the Court protection lifted, so they could go after the property. And on and on. I can go for ever its been 8 years of dealing with a most dishonest institution. They have never explained properly what type of loan they gave us. certainly not one for excellent customers as we were. All we ask is that they lower the interest from almost 7 percent and transfer the outstanding balance to the end of the loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Denver, CO
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Discovery Bay, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: Contacted Wells Fargo Bank numerous times by phone and in person to notify them that I want them to protect my financial information from being stolen. Requested Wells Fargo to NOT send sensitive credit card applications to my residence address because ID thieves steal the mail and open fraudulent credit accounts. To protect myself from ID theft, I have a more secure mailing address using a post office box at a US post office. Wells Fargo refuses to send sensitive mail ( which can be stolen by ID thieves to perpetrate ID theft and credit card fraud ) to my more secure mailing address. Wells Fargo refuses to protect my financial information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Houston, TX
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: I opened a checking account with Wells Fargo bank. The branch I opened this account at is the XXXX branch located at XXXX XXXX XXXX XXXX XXXX in XXXX TX with banker XXXX XXXX. I had decided I wanted to open a new checking account for several reasons, but mainly to separate my income from money to pay bills and money for miscellaneous things. Well only 4 months into having this account I had debit fraud on my account. Wells Fargo contacted me and left me a voicemail I did not answer on the call because I was at work. As soon as I realized this was happening to me I immediately called the bank! My card had been put on hold so that no more money could come out but several withdrawals had already happened totaling to {$390.00} being taken out of my account unauthorized. When I finally was able to make a claim with the fraud department they told me to wait 1-10 days to hear back and that I needed to change my pin because it had been compromised. Monday afternoon I went into a Wells Fargo branch to do just that and I was told I could n't make changes to my own account because I want authorized to do so, mind you I 'm the only person on the account. I checked this account frequently due to my paranoia of losing all of my money, I then noticed somehow the balance had gotten lower. I had used the card and it was supposed to be a hold on it to prevent any use,. This was my final straw I went into a branch and withdrew all of what was left in my account out. I they received a email from Wells Fargo that the investigation was complete, literally one day after I had filed the claim! So I waited and checked my account looking for my money to be refunded onto my card in which case I was going to withdraw it all and close the account with them for good. Two days later still no money refunded, I contacted the bank for a undate and that 's when I was told they denied my claim as fraud because not enough evidence to conclude. At this point I was extremely upset. This was fraud! I never authorized or personally made those withdrawals. There is no way I could have because I was at work during the entire time this fraud took place and my card was in my possession. I can prove with work time sheets when I was when this incident took place and there are no other users on my account. I do n't think they took the proper steps to get any real information! Did you contact the places where these withdrawals where made to verify or gather any information on who made them? Did you request surveillance footage from the time that ATM was used in the event of my fraudulent withdrawals. What did you do?? Obviously nothing because the reason is inconclusive. I have never made any purchases in either area where the fraud took place on my Wells Fargo account or any other account that I have nor in my history of bank accounts have I ever made withdrawals at a a gas station ATM or a ATM not associated with the bank. These withdrawals a clearly fraud! So after hearing that they denied my claim I went to the police department to file a report. I am not dealing with making a national complaint against the Wells Fargo bank, the branch I opened the account with and the claim department. I want justice, I want my hard earned money returned to me and I want every person considering banking with this institution to know what I went through only 4 months into having a account with this bank. I have both a police report and time sheet data from when this took place.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Reno, NV
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I 'm curios as to why the main WF website is showing/quoting interest rates from XX/XX/XXXX when it is in fact, XX/XX/XXXX? https : //www.wellsfargo.com/mortgage/rates/
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
FL
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with additional products or services purchased with the loan
Complaint: I need clarification on the loan balance currently being reported to my credit by Wells Fargo Dealer Services. I have tried to get answers from Wells Fargo directly but I am not getting the information I need from their representatives. The loan number for the account is : XXXX. This is for the vehicle I had through Wells Fargo that was totaled in 2015. The insurance should have covered the loss of the vehicle but there is still a balance of {$8300.00} being reported as my remaining loan balance on my report. I have obtained copies of the insurance payouts and the numbers are not adding up to what is being reported on my credit. I am including a letter from XXXX XXXX XXXX which shows that a check for {$5500.00} was paid out to Wells Fargo in XXXX 2015. In addition to that, My GAAP benefit from XXXX XXXX XXXX XXXX was valuated at {$1000.00}. I need to understand how this was applied to my remaining loan balance and why the credit bureaus continue to report that the balance is {$8300.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-21
Barry University, FL
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Green Oaks, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Lawton, NV
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Barre Mills, WI
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-21
Naylor, GA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Burbank, CA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-21
Los Angeles, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Spring City, TN
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Concrete, WA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Camp Springs, MD
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I would like to begin this complaint by stating that I am aware that my recounting of events is not reliable as a source in any way, it is merely context to the fact presented in the documents attached.
On XXXX XXXX, 2017, the City of XXXX issued an erroneous 'delinquent water tax ' bill to me for a property completely unrelated to both myself and Wells Fargo XXXX After a single call, the city assured me that they corrected the very clearly incorrect bill. On XXXX XXXX, 2017, Wells Fargo paid the City of XXXX {$1700.00} from my escrow account to clear the balance of the erroneous bill. They then subsequently raised my mortgage payments ( as of the month of XX/XX/XXXX ) roughly 20 % to compensate for their error. I received communication of this in XX/XX/XXXX( attached letter dated XXXX XXXX, 2017 ). Upon calling Wells Fargo ( in XX/XX/XXXX ), I asked why they paid the bill. Their response was " in order to prevent a lien on the property. '' I then asked if they were aware that the property did not belong to me. They responded that " they simply paid the bill to prevent any possible lien on the property they had financed. '' I then asked on what authority Wells Fargo issued a payment from the escrow account of one property, owned by myself, to a completely different property, not owned by myself. They declined to answer and simply assured me that the problem would be resolved timely. On XXXX XXXX, 2017, I received a notice that they had researched the issue of my real estate tax payments, and that they had adjusted their records. Of course, the real estate taxes remained unchanged, as they were never an issue, so therefore my payment would remain 20 % higher in order to cover the escrow deficiency left by the delinquent water bill. A copy of this letter is attached. I once again opened communications with Wells Fargo ( in XX/XX/XXXX ). They promised that they would correct the issue as soon as possible, but informed me that I would have to pay any increased payments that were due before Wells Fargo could resolve the issue. I received another letter from Wells Fargo dated XXXX XXXX, 2017 ( attached ). Upon further communications, Wells Fargo informed me that the City of XXXX would issue a refund by the end of the year ( 2017 ), and that I would have to pay the higher payments until that time. After speaking with several levels of employees, I arrived at what they assured me was the team that was ultimately responsible for correcting their error. I informed the Wells Fargo employee that since the deficit in the escrow was due to their negligence, that they should correct the balance immediately and lower the monthly payment back to what it had originally been before the increase. I was told that they would " research the issue and come to a conclusion in two weeks.
On XXXX XXXX, 2017 I was informed by Wells Fargo that they determined they acted correctly in paying the erroneous water tax bill for a property I do not own with funds from a different property 's escrow account, and that I would simply have to make the higher payments until they received the refund, which, according to the Wells Fargo employee with whom I was speaking, would arrive at some indeterminate time in the future. Additionally, I would like to add that the property I live in is a condo, and that all water bills are paid by the condo association, not myself. Attached are a poor quality photo of the original water bill and a statement from Wells Fargo that reads " We do n't normally pay this type of bill through escrow '', as well as the details of their payment. I apologize for not being able to find my physical copy of the water bill as of the time of writing this complaint ( though I will continue to search ), but I assume Wells Fargo will be able to provide their copy. Nonetheless, since I am aware it is difficult to read, the account number is XXXX and the Block and lot numbers are XXXX and XXXX respectively. Note that the neither the account number on the bill, nor the block and lot number correspond to the property I own. This can be easily checked through any number of means ( City records, XXXX XXXX billing system, etc ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
OH
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I bought my house on XX/XX/XXXX. I received earned income and XXXX for my daughter who has XXXX. Eventually, the beginning of XXXX, my daughter stopped receiving XXXX, due to the fact, social security determined that my daughter was no longer XXXX. I filed for a loan modification in XX/XX/XXXX ; because I was unable to pay my mortgage payments. I got approved for the loan modification in XX/XX/XXXX. I started making the new mortgage payment of XXXX starting XX/XX/XXXX. By XXXX, I had to pay XXXX. I felt that this shouldnt even been considered a loan modification or I shouldnt have been held accountable for this modification because I only got honored for that payment for a month. The payment I got approved for was reasonable and I could afford it. At the time, I didnt know if I was able to do anything about the change. I did call Wellsfargo about the situation ; the representative I spoke too said it was nothing I could do nor nothing Wellsfargo could do. I continued to make my payments but struggling to make the new mortgage payments.XX/XX/XXXX, my mortgage changed to XXXX ; I believe it was property taxes. In XX/XX/XXXX, my engine went out. My aunt wired me money to help get my engine fixed and to help me with a rental so I could get to and from work, get my children to and from daycare, appointments, and extracurricular activities that there isnt a bus line out by my house. In XX/XX/XXXX, my vehicle was fixed partially of what I could afford just to get me to and from where I need to go. I was also short for the rental and to come up with the remaining balance for the rental car. Also, in XX/XX/XXXX, the father of my oldest child had got XXXX and I was grieving about this situation and comforting my daughter not even knowing how to deal with such a tragic situation. I was out of work for about a week without pay. Therefore, I did the best that I could to make ends meet while I was out of work. I signed up to get some assistance through the government to help pay my mortgage for the month of XXXX. I got approved for {$300.00} and I had to pay the difference of the mortgage which would be {$450.00} before they would issue me the voucher. I did my part by showing proof that I made the payment of {$450.00} and received the voucher. The {$450.00} I mailed in went into unapplied funds until the remanding balance of the mortgage from the job and family service would make a full mortgage payment. I had to sign the voucher and mail it to Wellsfargo for them to sign their part and to return the voucher in a self-addressed envelope. I called Wellsfargo just to inform them that they would be receiving a voucher, that they need to sign it and return the voucher to receive the finds for my mortgage. A couple of weeks went by and the caseworker through Job and Family Services mailed me a letter stated that they would have to void they voucher if the voucher wasnt returned by certain time. Immediately, I called Wellsfargo to get information on the voucher. The representative said it didnt show that they had received the voucher. I informed the representative that I had mailed the voucher a couple of weeks prior to me contacting them. The representative then gave me information to address the envelope to the correspondence resolution team and to write on separate sheet of paper exactly what I need this department to do when they receive the voucher. Immediately, I contacted the case worker at Job and Family services to inform them about the situation of the voucher being misplaced and if they could issue me another voucher. The case worker got it approved through her supervisor to reissue me a voucher. I picked up the second voucher and did exactly what the representative told me to do. They did receive the voucher but didnt send the voucher to the correct location. Not to mention, getting another late fee for their mistake. It took this process 5 months just to sign the voucher and mail it back to job and family services. In XX/XX/XXXX, I received my income taxes I paid most of my debt off including paying my family members back, payday loans, credit cards, and catching up on my mortgage. After, I took care of most of my debt ; I felt I couldnt afford the mortgage payment that I was tired of struggling. Therefore, I filed for another loan modification in XXXX and called neighborhood housing partnership to help me with the process. In addition, my water heater went out and flooded the hallway and one of my childrens bedrooms. I had to pay the deductible for the plumber to come to fix replace the water heater and pay for things that werent covered through the warranty company. Also, I had to pay for the water to be cleaned up put the carpet and to be cleaned. Neighborhood Partnership Housing sent the loan modification into Wellsfargo in XX/XX/XXXX. I got denied the repayment plan because based on the documentation that I provided, they were unable to create an affordable mortgage payment that still meets my requirements of the program. They tried the loan modification which I denied this program because based on the documents that I provided ; they were unable to create an affordable mortgage payment that still meets the requirements of the program. Finally, they did the Mortgage Recovery Advance, which I got denied for this as well because based on the documentation I provided my current financial situation shows that my monthly housing expenses along with other debt exceeds 55 % of my monthly income. So, I turned my daughters prepaid cell phone trying to meet the requirements to hopefully get approved for one of the programs. I still got denied after I filed for an appeal for me not being able to afford a modified payment, having a loan modification with the last 5 years, and payments being more than 31 % of my income. In XX/XX/XXXX, I was trying to figure out what other alternatives I had so I wouldnt lose my home. I looked at my account realized that Wellsfargo had received the funding from Job and Family Services in XX/XX/XXXX, they had the funds in unapplied funds, but put the funds into my escrow account without consulting me. I felt since I was already behind on my mortgage the money could have been used to make a full payment to pay towards the past due balance. I called Wellsfargo about the situation to figure out what other options or resources I could use to help me get my mortgage back on track. I called the number they gave me to contact them. I informed the representative what my situation was, then to be told that they couldnt help me it was the wrong department ; they transferred me to a different department who could handle the situation. Again, I informed the representative the same thing about my situation and then that department told that I wasnt in the correct department and the representative transferred me to another department. At this point, I was frustrated and a bit agitated because of me being transferred to all these departments but still no one could help me. Now, I am speaking to a representative in the collection department to inform them about my situation ; again, they said I was in the wrong department and wanted to transfer me to the previous department they had just transferred me to them ; not to mention, I gave them the number that they were trying to transfer me too, so they would believe me that it was same department that I had just got off the phone with. At this point, I wanted to speak to a supervisor or a manager to try to assist me with this matter, of course they were closed. Therefore, I just wanted to get off the phone because no one could answer none of my questions or even help me at all with my situations. I went to speak to the case worker at Neighborhood Partnership Housing. She looked at the denied modification and she asked for the money that was put into my escrow account to be transferred back into unapplied funding so I could use these funds to make a full payment to help towards my past due balance. I feel this whole matter could have been avoided at the beginning of the loan modification process because when I informed the first home preservation specialist that I had a loan modification a couple years ago ; she checked my information and still said I qualified to sign up for another loan modification and we could move on with the process. If she would of did her research and seen that I had a private loan and that I was unable to do a loan modification in the beginning ; she could have informed me then that I didnt qualify under those guidelines and I wouldnt have been so behind of my mortgage. It would have been a lot easier to get help on 1 to 3 months behind on my mortgage compared to 5 months behind and trying to collect the money before Wellsfargo issued out a foreclosure letter. In addition, that there isnt very many resources to help homeowners with their mortgage but I would have had a better change if she would have informed me at the beginning that I didnt qualify for modification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Powder Spgs, GA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Sherman Oaks, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Queens, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: To whom it may concern, I do think their loan statement is misleading the change of interest rate. Their statement is saying new interest rate is effective on XX/XX/XXXX every year. However, new interest rate has been applied on XX/XX/XXXXevery year. For the XX/XX/XXXX payment, {$580.00} was applied to interest ( {$240000.00} * 3.25 % / 12 ). If New interest is effective from XX/XX/XXXX, new interest rate shall be applied from XXXX payment. So the interest payment for XX/XX/XXXX pymt ( which was interest accrued during XX/XX/XXXX ) should be {$530.00} ( {$240000.00} * 3 % / 12 ). They may charge correctly based on Note I agreed. But the monthly statement is misleading the new interest effective date. I have asked them to correct but they refused. Plz review if the statement is accurate or not. I contacted Wells Fargo in XX/XX/XXXX thru their online bank. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Marietta, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation