WELLS FARGO COMPANY

2019-09-24

Quartzsite, AZ

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Ridley Park, PA

Closing on a mortgage

Mortgage: FHA mortgage

Complaint: Wells Fargo Home Mortgage keeps calling other people regarding the matters of My Home Mortgage. I filed the complaint on Wells Fargo Mortgage. It appears there not trying to resolve the issue by calling other people that has nothing to do with the issue. Wells Fargo Home Mortgage calls on a daily base other people in fact as I have for a witness. Wells Fargo Knows my phone number as well as mailing address regarding the matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Griffin, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Tucson, AZ

Problem with a company's investigation into an existing issue

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Investigation took more than 30 days
Complaint: Wells Fargo no longer provides XXXX XXXX payroll services. I've been trying to get my 1st quarter tax report for 2019 for over a month to submit to my new payroll company. I've called many many times. I went into the bank 3 times. They said they would email it it me and they haven't. I need this report to pay my current employer and employee taxes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-09-24

Simi Valley, CA

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: I'm in escrow this week and need to deposit XXXX into my escrow account. I deposited a check for {$4600.00} with Wells Fargo and I was told the money would be there today XX/XX/24 however when I logged on to look the money is nowhere to be found. There is no pending deposit or a record of the deposit. I called Wells Fargo and showed them my emailed receipt and they said it would take 10 days to resolve. Meanwhile I need to move forward with my escrow. This is unacceptable and I want someone to answer me as to what went wrong and more importantly I need a speedy resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Managing an account

Checking or savings account: Checking account

Problem accessing account
Complaint: We are in XXXX for an extended period. Before I left the States I spoke with branch managers of the Wells Fargo Bank in XXXX to confirm that we could access our account online, When we first arrived in XXXX we were able to log on and access the account. We have a XXXX Wells Fargo account with more than {$10000.00} in checking and savings. Over the last two months we have been unable to access the account online. We have made several calls to Wells Fargo and they say they have a technical issue resolving this problem and the only way to rectify the issue is to fly back to the USA and visit a branch in person. We have family commitments here in XXXX for an extended period and can not fly back to the States. Additionally, we have made several calls to Wells Fargo and the answers keep changing as to why we can not get to our online account. Finally, we have no liens against our accounts and get regular deposits from the XXXX XXXX XXXX and XXXX XXXX so there are regular deposits.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Atlanta, GA

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: One XX/XX/2019 I deposited a check for {$1800.00} into my well fargo checking account. The funds became available and money withdrawn from account. One XX/XX/2019 my check account was debited {$1800.00}. Wells fargo stated it was due to the {$1800.00} check being deposited twice. I called to advise it was not. I spoke with someone in the online deposit department of wells fargo and was told to contact the payor ( XXXX XXXX XXXX ). I was told the funds were sent back to the payor and they would need to issue another check. I knew this was incorrect but did as instructed. The issuer told me the money was taken from their ( Wells fargo ) account in XXXX and nothing was returned. I called wells fargo back and the issue was escalated to executive office. I explained to the representative that the error happened because of an unsuccessful mobile deposit into my XXXX XXXX account. I even offered to send the letter from XXXX XXXX showing the deposit was unsuccessful. I was told the issue would have to be handled by XXXX XXXX because the check was deposited in a branch ( untrue ). This is untrue because i still have the check in my posession.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Seattle, WA

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Delay in processing application
Complaint: I applied for a new credit card from Wells Fargo on late XX/XX/2019. The information on the official Wells Fargo mentioned " Apply in minutes. Get a Decision in Seconds. '' Nowhere in the page or the website of the application of the credit card, did they mentioned that it may take longer than a minute or it would involve additional steps to apply for a credit card. After I applied for the credit card, I received a letter in the mail saying that I need to verify my identity. I called them and went through some prompts. The customer agent told me that was it. A week later I received another letter saying the they still need to verify my identity. They want me to go to the nearest bank, show my ID and bring a copy of my utility bills. My credit score was XXXX before applying. I would have received the credit card, but was denied and it hunted my credit score below XXXX. I objected to this since I applied not knowing that all this would be required. If I knew all the requirements, then I would not have applied. My credit score is not lower because of the application and I don't have a new credit card. This has affected my score and it has costed me money since my interest rate have increase. Wells Fargo has deceived me in their credit card application and continue to deceive others.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Columbia, SC

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Complaint: I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Ehrhardt, SC

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: In my first complaint, I mentioned two concerns that resulted from a visit to a Wells Fargo Branch located at XXXX XXXX XXXX, XXXX, SC XXXX, XXXX, between XXXX XXXX XXXX. ET. I mentioned that the purpose of my visit to the branch was to receive a copy of my recent transactions on my checking account. A new banker, XXXX ( or XXXX ) XXXX, did not ask me for my password to my account. I prodded her with a few questions to get her to notice the password on my account. Ms . XXXX did print, retrieve the checking account transaction I had requested from the printer, and hand it to me. I have that checking account transaction print-out. When she sat down and returned her attention to her computer screen, she saw what she identified as an account update ( questionnaire ) that I needed to complete verbally. As I explained in my first complaint, I was quite concerned about the personal and private details of the considerably lengthy questionnaire. I protested the questioning, but she continued. She explained the purpose of the account update as a way that Wells Fargo could compare its performance with my other banks. ( Note : Some of the questions appear at the end of this complaint. ) This complaint is to note that I am deeply concerned about the inaccuracy of the response I received from Wells Fargo regarding my first complaint. Wells Fargo replied incorrectly to my first complaint that I initially contacted the bank to have my password reset. Wells Fargo 's response to my complaint does not state if my supposed contact with the bank was by telephone or by email. I deny that I initiated any contact with Wells Fargo first to change my account password by either telephone, email, or in person at a branch. As I noted in my first complaint, my visit to the branch and my interaction with Ms . XXXX occurred within view of the security cameras inside this Wells Fargo branch. Did Wells Fargo check the security cameras for the accuracy of my complaint, including the purpose of my visit, the failure upon Ms . XXXX to request my password, and the resulting questionnaire that I was given during my visit to the branch that day and time ( cited above )? Could Wells Fargo provide me with documentation of my supposed telephone call, or in-person visit to this branch that shows my request to change my password on my checking account? Further, as Wells Fargo stated in its response to my complaint, that upon my request for a password reset, I was sent to a branch of Wells Fargo. Again, could Wells Fargo provide my with a record of this communication with the telephone or online banker that this was the purpose of? As I stated in my first complaint and again in this one, my purpose for visiting the branch in person that day was simply to receive a print out of my recent checking account transactions. As stated previously, the video cameras at the branch can confirm the accuracy of my stated purpose for my visit to the XXXX Branch of Wells Fargo that day as well as the correct sequence of events as I stated in my first and this complaints, including the type of questions I was told I was to answer to update my account. I also request that Wells Fargo check the security cameras using the day and time I recorded in my complaint for the correct order of events that described in my complaint. Finally, after confirming the order of events that occurred during my visit to the branch, I want Wells Fargo to assure me that I will not experience such a questionnaire with questions that violate my privacy, are unnecessary, and are not relevant to verifying my identity. I have been with this banking institution for 31 years and have experienced few problems. I wish to see the previously excellent customer service continue. ( Note : Some of the questions in the account update survey given to me that day, as named by the Wells Fargo banker, XXXX ( or XXXX ) XXXX follow : If I had a checking or savings account with any other institution. How the accounts are doing. If I have an investing program. If I had a computer or cellphone and banking apps. If I had any auto drafts on my checking account. If I had any future plans, have I had a change in employment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

San Jose, CA

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Tuckasegee, NC

Incorrect information on your report

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Atl, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

W Chester, PA

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-09-24

Soquel, CA

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: WellsFargo has been charging my business account XXXX XXXX monthly since XX/XX/2019 for writing checks to employees. They have also stated they sent a code changing device key chain so I may utilize the codes to login and write checks. I called Wellsfargo several times to resolve. I would like all the fees removed since I have never signed up or utilized the service. Wellsfargo claims their employee XXXX XXXX set up this service. I have never signed up for this service. I would like to have the charges removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-09-24

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Bremen, GA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Reporting company used your report improperly
Complaint: On XX/XX/2019 I went to XXXX ( XXXX XXXX XXXX ) with an already approved loan from my current credit card company XXXX XXXX '. I was willing and ready to use my XXXX XXXX auto loan without hesitation. My salesman apparently ran my credit with MULTIPLE lenders WITHOUT my permission or knowledge on doing so. Not to mention, I have a 'Fraud Alert ' on my XXXX which should have prevented anyone from gaining access to my credit account without my approval. It wasnt until I checked my report 30days later and seen such transactions. I did not authorize all of these auto lenders to run my credit as I have been diligently working to build my credit and with all of these hard inquiries it has brought my credit score down. I have made attempts to contact XXXX XXXX regarding this issue but was informed there is nothing they could do, that I would need to dispute these transactions with the lenders. I would NEVER have authorized all of these hard inquiries when I was already approved for an autoloan. *I tried to upload my XXXX XXXX Auto Navigator approved loan but since I purchased the car, I no longer have access to such document*
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Untimely Response

2019-09-24

Fort Collins, CO

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-09-24

Fayetteville, NC

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Manhattan, NY

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-24

Spencer, OK

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-23

Lawrenceville, GA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-23

Moreno Valley, CA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-09-23

Naval Base Ventura County, CA

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-23

Charleston, OR

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response