WELLS FARGO COMPANY

2019-09-27

Tujunga, CA

Opening an account

Checking or savings account: Checking account

Confusing or missing disclosures
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Warrenton, VA

Closing on a mortgage

Mortgage: FHA mortgage

Complaint: Called wells fargo as they are charging me a whole months of interest and FHA is charging me a whole month of MI for XX/XX/XXXX even though I am refinancing and closing on XX/XX/XXXX. It is {$4800.00} dollars total that I am being robbed off ... this is completely absurd, unfair and ridiculous that these companies even get by with these kinds of things. FHA loans are for people who are already tight on money and to top it off, these companies want to steal peoples money for no reason. I am NOT paying 23 days of interest and mortgage insurance as it is not being serviced for those days and I will need to pay those on the refinance side. The wells fargo person I spoke with is XXXX XXXX. Her number is XXXX and her extension is XXXX. Please resolve this matter ASAP. Consumers should NOT be treated like this ... what kind of an unfair and terrible system is this where by companies are allowed to charge money to consumers as they please. Ridiculous.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Beyersville, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Complaint: XXXX did not report correctly. I did pay XXXX XXXX XXXX on time in XXXX. The report of payment is not even on the credit report. First pic shows empty payment of XXXX. I did pay on time! XXXX also did not show report on Wells Fargo Auto. I also did pay on time. Last pics are of Wells Fargo Auto report. XXXX scored me as XXXX but then lowered my score to XXXX. 7pts loss. You will see pics of 3 scores of different dates. Why?! Also, I d not dispute with XXXX as they require me to call. It s XXXX using interpreter due to unclear screen. Best is to be dibe thru online. XXXX has online but seems always require me to call. They are NOT ACCOMMODATING to XXXX people or XXXX people properly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-09-26

Syringa, VA

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Simi Valley, CA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: On XXXX-2019 I tranfered money and then I get over draft charged, they are stating the checks came in first I filed a transfer but it still showed negative all day. Checked it in the eve and still was negative? I am being charged XXXX times 3 thats a lot of money for a mistake made on the on line banking. In XX/XX/ 2019 this also happened to us. The branch was able to fix it. thank you XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-09-26

Lb, CA

Fraud or scam

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: I used XXXX through my XXXX XXXX XXXX account on XX/XX/2018 to purchase hockey tickets, at a cost of {$300.00}, that I never received. I realized within an hour I was scammed. I tried to call XXXX XXXX XXXX to stop the payment and they told me I had to file a claim. I then called Wells Fargo where the fraudulent account was, to stop acceptance of the payment, and they refused to speak to me since I do not have a Wells Fargo account. XXXX XXXX XXXX reviewed my claim and said I made the transfer, there's nothing they can do. I only used XXXX as it is on the XXXX XXXX XXXX website, so assumed ( wrongly apparently ) it was a safe manner to transfer the money. I am a Premium Platinum Client at XXXX XXXX XXXX I have banked with them for over 35 years and they will do nothing to help me. I recently spoke to a friend who told me he had a similar situation. He banks at Wells Fargo and they reimbursed him the {$250.00} he had transferred to a scammer. So I decided to call XXXX XXXX XXXX and ask them to once again review my claim based on Wells Fargo 's reimbursement and they again refused to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Albion, NY

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Complaint: Wells Fargo bank was authorized to take money out of my account on XX/XX/XXXX. Instead they took it out on XX/XX/XXXX. Now they have me incurred {$200.00} in fees because there deceptive practices
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-09-26

CT

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: on XX/XX/19 i initiated a transfer of {$500.00} from my checking account at wells fargo bank to " XXXX '' an investment firm.The last 4 digits of my account # at wells fargo is:XXXX and the last 4 digits of my social security # are XXXX I canceled the {$500.00} transfer. Wells Fargo told me via telephone that they would stop payment on it, and make sure I got it back. This did not occur. I am missing {$500.00}. XXXX says they do not have it, that they sent it back to wells fargo. Wells fargo says that they never took {$500.00} out of my account, despite that they indeed, did. So, they refuse to give me back my {$500.00}, because this " never happened. '' I was told that this case had been expedited and that a " case '' was opened, however, when I call to see what is holding up getting my money back, they have no record of any of this. I swear at risk of perjury that I had {$500.00} taken out of my account, and that it was not returned to me. I just want my money back into my account immediately. The bank erased the record of {$500.00} coming out of my account on XX/XX/2019, so that I have no documentation to show.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Ammon, ID

Incorrect information on your report

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Napa, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Arroyo Seco, NM

Managing an account

Checking or savings account: Checking account

Cashing a check
Complaint: Hi, I contact you because I need your help, My Bank took from our account the amount of XXXX dollars for an alleged fraud ; On XX/XX/ 2017 a check was deposited in our account from the same entity for this amount for a job I do, the money remained for about 15 days in my account until I need it, now after almost two years the bank withdraws from my funds this amount saying that the check had a report of theft and that it was badly endorsed, this before being deposited, it is assumed and I already made them notice, that they should not have taken this check first for the report it already had, second because the endorsement did not belong the check of themselves and third party without having asked to identify the person who deposited it, now they want to make me guilty and they tell me that they do not know why they did it but that the bank has every right, it is not fair to me, it's a lot a money to lose it so I come to you to help me with this injustice, my family and I are desperate. Thank you very much for your attention and help, I await your response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Murray, UT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On the XXXX of XX/XX/2019 I made a {$1500.00} deposit into my Wells Fargo account ( {$900.00} in Checking and {$600.00} in Savings ) Following that successful deposit, for which I have my receipts, the next day, I was not seeing the money in my account, despite the fact that I had made a cash deposit. I spoke to a number of Wells Fargo customer service people on the phone and then I also physically went to Wells Fargo to sort the problem out all to no avail. Today is Thursday XXXX XXXX and I am still having to waste time trying to get my money back. I've already taken at least 6 hours off work trying to get my own money back. The amount of mental anguish this has caused is not acceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Granite, MD

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Tarzana, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: Related cfpb Case # XXXX Office of Controller of Currency Case XXXX Wells Fargo latest response dated XX/XX/XXXX, clearly shows their error yet they don't notice they made said error. 1 ) Exhibit 1 : Letter XXXX : Page 1 last paragraph, 2nd to last last sentence clearly defines Wells Faro error : " We confirmed all documents match for vesting as indicated on the Uniform Residential Loan Application that was completed '' 2 ) Exhibit 2 : Uniform Residential Loan Application : Top Section 2nd to last line : Left Box : Title will be held in what Name ( s ) : XXXX XXXX and XXXX XXXX Next box : Manner in which Title will be held : Joint Tenancy XXXX XXXX signed said Document XX/XX/XXXX XXXX XXXX signed on XX/XX/XXXX XXXX ) Exhibit 3 Original Vesting was Joint Tenancy per Reconveyance. Problem : Wells Fargo put vesting of Title ( Grant Deed ) as Tenant in Common Wells Fargo changed Tenancy and after Parents died XX/XX/XXXX I discovered said error so I a XXXX personI no longer owned my home. ( Documents were sent to Wells Fargo not me ) See PDF called : Granted What should be in Grant Deed they say they don't create yet they caused the issue to change it to Tenancy in Common v Joint Tenancy as Wells Fargo previously citified on Exhibit 3, yet was in Uniform Residential Agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Fayetteville, PA

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-09-26

Palmerton, PA

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: Apparently someone try put money in account. They said didn't know where came from.Except money good and sent me a check. They said they closed my account. Yet didn't and didn't sent me my {$50.00} deposit. Told me try wells fago easy pay card. But wont me get cuz apparently this account open but it isn't. And apparently i got to wait 10 years open new one. When i did nothing wrong and apparently money was good.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-09-26

Meriden, CT

Managing an account

Checking or savings account: Savings account

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-09-26

Ocklawaha, FL

Fraud or scam

Money transfer, virtual currency, or money service: Check cashing service

Complaint: I was sent a check to deposit and cash through my checking account at Wells Fargo Bank. The person I was cashing the check for stated that this woman made a purchase and owed him the money. But because he was out of the county he could not cash check. He said he had the owner of the check make it to me so I in turn could send the money to him. The check apparently was not sent by the owner of said account. This resulted in me being accused of fraud. At this time I am not allowed to open any checking accounts because of this. I got scammed. I even spoke to the owner of the check and told her what happened. She said she does not blame me. What action do I need to take to fix this problem?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-09-26

Forest Oaks, NC

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-09-26

Washington, DC

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-26

Long Beach, CA

Struggling to pay your loan

Vehicle loan or lease: Loan

Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-09-25

Tacoma, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-25

PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I need from Wells Fargo a loan history and activity from XXXX to XXXX this includes principal and interest and taxies any every payment made to Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response