WELLS FARGO COMPANY

2015-04-23

Minto, ND

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Untimely Response

2015-04-23

Arlington, VA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: My aunt recently passed away. I have been appointed executor of her estate. She was unfortunately the last remaining relative in my family and I have been grieving uncontrollably over the past year because I have no help or support available. As a consequence of her death I inherited XXXX properties that I am trying to manage. Her estate is still currently in review and probate in XXXX County Maryland. I 'm filing a complaint because of the lack of help and correspondences with her lender in an effort to assume, modify or refinance her loan so I can keep her property. Every time I send the requested documents they keep saying that they never received it and then request the same documents over and over again stating that they never received them. I leave messages and they are not returned.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-23

Cincinnati, OH

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-23

Bronx, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-04-23

TX

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: my COMPLAINT IS WELLS FARGO HAS REFUSED to HONOR OR RECgonize REGULATION Z AS IT RELATES TO AN HEIR being place on a existing loan mortgage. I AM THE ONLY HEIR TO MY MOTHERS PROPERTY that was left to me via her will i am the executor of her estate and have met with nothing but lies and deceit from wells fargo loan number XXXX. Their stone walling has but one intent and that is simply to drive the home to foreclosure
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-23

Arco, CA

Can't repay my loan

Student loan: Non-federal student loan

Can't get flexible payment options
Complaint: Amid growing criticism from regulatory agencies and legislatures in Washington, At the end of XX/XX/2014, Wells Fargo announced that it would extend it 's student loan modification program. In the release of the news, according to the Washington XXXX, " Wells Fargo will consider lowering the interest rate of any borrower who can demonstrate hardship '' and that Wells Fargo will " reduce interest rates to as little a 1 % for a few months or the life of the loan, depending on the borrower 's circumstances ''. By the time I heard this news, I had already been struggling with my Wells Fargo student loan payment for nearly a year. I had recently applied to Wells Fargo 's pilot loan modification program, showing them that my student loan payment took nearly half of my take home pay. However I was denied, because Wells Fargo asserted that my cosigner could make the full payment. When we explained that my cosigner was burdened by medical bills, as XXXX immediate family members were in permanent XXXX, Wells Fargo said they do not take medical expenses into account when assessing hardship. I followed up with Wells Fargo after they announced the expansion of their modification program, as I could surely show prove that my Wells Fargo Student loan payments were a financial hardship. I was denied again because Wells Fargo insisted that my cosigner could make the full payment. Wells Fargo continued to refuse to work with me. They said that my only option was to refinance. When I expressed concern over losing my option to an " in-school forbearance '', as Wells Fargo Consolidation Loans do not have in-school forbearance options, an employee at the executive office told me that some borrowers who were returning to school were being allowed to refinance and keep their rights to an in-school forbearance as long as they were registered for school. However I was n't returning to school for a year. The employee went to a board with my case to see if I could keep me in-school forbearance on a consolidation loan like some other borrowers were able to, but I was denied. It 's troubling that certain borrowers are receiving options and other 's are n't. I also explained to Wells Fargo that I no longer have access to a cosigner. My father could not cosign for a consolidation loan due to his financial hardship. I applied for a Wells Fargo consolidation loan without a cosigner, and was denied, despite have a credit score of XXXX, a clean credit report,, and having always made my student loan payments on time. Thus, the only option Wells Fargo offered was not a solution after all. I was willing to work with Wells Fargo, but it was Wells Fargo that refused to work towards a mutually satisfactory payment with me. Luckily, I was able to refinance my student loan with another lender, and am thankfully no longer a customer to Wells Fargo. Needless to say after that experience I will never do business with Wells Fargo again. Although I am no longer a customer to Wells Fargo, I want to share the reality of this " modification program '', and how few people it will actually apply to. It is clear that the Wells Fargo 's student loan modification program was just a PR move, a preemptive measure to take the wind out of the sails of activists, regulators, and legislatures who were fighting to help distressed borrowers. Wells Fargo said that their program would reach XXXX borrowers. That is but a fraction of the {$11.00} XXXX in student loans that Wells Fargo services. over 90 % of Wells Fargo student loans have cosigners, so the vast majority of distressed borrowers will continue to be refused assistance, If Wells Fargo continues to refuse to work with borrowers, the CFPB and other regulatory agencies need take action to help distressed borrowers.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-23

Wallington, NJ

Dealing with my lender or servicer

Student loan: Non-federal student loan

Need information about my balance/terms
Complaint: I co-signed for a relative 's student loan at Wells Fargo Bank. The relative moved out of the country and I can not reach them. Wells Fargo demanded that I repay the loan I co-signed for and I have been doing so for almost a year. Since I am repaying the loan I asked Wells Fargo for access to the loan on line. I think my relative 's parents may be trying to make some payments on the account but without on line access I can not find out. Since I co-signed for loan and since I am making payments on loan why can bank refuse to provide me with on line access to an account that I am legally obligated to make. Bank tells me that only the original borrower can authorize me access to look at how my payments are being credited. Is that true? Can they block me from seeing how and when my payments are applied to a loan I am legally obligated to make on line? They state that I can call them for this info at any time and they will give it to me over the phone or by mail but I can not have on line access. I am a Wells Fargo Bank customer and although they told me initially that I can have on line access to my checking account, credit cards and all loans they stated that student loan co-signers can not view their loans with them unless the original borrower who is in default calls them and grants me access. What rights do I have to this loan information?
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-22

Fry, AZ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-22

Gloucester City, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Sonora, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-22

Bedminster, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Jamaica, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-04-22

Albion, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Cranford, NJ

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Charlotte, NC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Florence, AZ

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-22

Springfield, VA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-04-22

Chandler, AZ

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-22

Portland, OR

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Untimely Response

2015-04-22

Newport Beach, CA

Advertising and marketing

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Berkeley, CA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

NC

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: I am in the middle of a chap XXXXbk and have been making my payments ever month, however wells fargo has not applied any payments to my account from XXXX2014 until now. I have been calling every month and they will not tell me what is going on and why they can not tell me why they have not been applied. the funds are sitting in a holding account. so when i filed my taxes the interest paid was not correct. I have ask many times when the funds will be applied and they will only tell me that this is going on with more then just my account. currently they are holding XXXX in payments. Please help me to get this cleared up. Thanks
Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: Yes Timely Response

2015-04-22

San Jose, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I began the process of saving our home under the under the Home Affordable Modification Program in XXXX, which by the way save our home and I am very grateful to our government for making this happen. The issue is that I have suffered a devastating impact that is now impacting our small business. Unknown to me at the time, my payments under the trail period would be held and I would have a 90 day late reported on my credit report. I sent a letter to Wells Fargo on XXXX XXXX, XXXX to request the 90-day late XXXX XXXX be removed. I included all the supporting documentation to demonstrate that I had paid my payments on time as instructed by the bank. In addition that I successfully was approved for the Loan Modification. XXXX XXXX, I received a phone call from Wells Fargo requesting me to send them my credit report. XXXX XXXX, I fax the information. On XXXX XXXX, I contact the bank to ensure they had received my fax. Since they had no record of my fax, I asked for a email to send the documentation to and also confirmation of receipt. XXXX XXXX, I received a letter dated XXXX XXXX, stating " Under federal government 's guideline for the Home Affordable Modification Program we are required to report when the account is past due at the beginning of the Trail Period Plan ''. I contact the person that was handling the account and stated I made the payments on time as I was instructed. XXXX XXXX, I received another letter from Wells Fargo stating that more time was required. XXXX XXXX or XXXX, I received a phone call from the person at Wells Fargo handling my request, whereby I was informed that they are unable to change this reporting on my credit report since it is mandated under the Federal Government. I asked them to provide this decision in writing. As of today, XXXX XXXX, XXXX I have not received any written correspondence.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Phoenix, AZ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: On or about XXXX 2013 I applied for a loan modification through XXXX for Wells Fargo Bank. At the beginning of XXXX 2013 I received a call from Wells Fargo from their representative XXXX XXXX Home Preservation Specialist. Ten minutes later I received a call from XXXX XXXX of WFB stating she had not read the approval entirely, and all ( XXXX ) XXXX panelist did not sign off on the approval, therefore, I am denied. I took the denial and the NPV to XXXX XXXX who reviewed it and found numerous errors, beginning with my loan having deferred interest almost 100 %. Additionally they took issue with the denial Wells Fargo issued on XXXX XXXX, 2013, Wells Fargo stated that the proposed modified monthly would be more than 42 % of my monthly gross income. Listed on the NPV my income was listed at {$2700.00} a month, 31 % of the income is {$850.00}. Using my unpaid principal balance of {$250000.00} my HAMP payment would be {$810.00}. I believe because I was ignorant of Wells Fargo numerous and different ways they chooseto review borrowers for HAMP, I got railroaded. Wells Fargo offered me to pay my past due in 6 months, it was only XXXX payments past due.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Hollis, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response