TOYOTA MOTOR CREDIT CORPORATION

2019-08-29

Orange, CA

Struggling to pay your loan

Payday loan, title loan, or personal loan: Title loan

Company Response: Closed with explanation

Timely Response

2019-08-28

Chester, NY

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem with paying off the loan
Complaint: I returned the car back with the keys and everything they are still telling me because of I didnt finish paying the car off im going to owe more than they are selling for can you guys please help me
Company Response: Closed with explanation

Timely Response

2019-08-28

Houston, TX

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Complaint: I purchased a car at XXXX XXXX XXXX in XXXX, TX on XXXX XXXX and was charged a Very high interest rate in spite of my good credit score. During financing I was only shown the bottom portion of each document on an XXXX. I kept asking for the interest rate and was promised/assured a 2.9 rate like before on approval. The finance salesman told me they dont give paper anymore and he gave a flash drive with all my information on it. I signed what I now know was the 2nd pages of the loan documents. When I viewed the loans on the flash drive I realized I was charged 5.79 interest and that was not the agreement and my credit score is in the 700+ range. I have a letter and was give a verbal amount that its totally different in my paperwork.
Company Response: Closed with explanation

Timely Response

2019-08-26

South Lake Tahoe, CA

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: I asked Toyota Financial Services for refunds on prepaid services on my XXXX XXXX XXXX. The Dent Care and Tire Care features were prepaid to them when I purchased the truck. The company said that if in the future I wanted to cancel these features I could and the refundable monies Would Be applied to the principal of my loan. I asked for these two to be canceled and Toyota Financial applied them to my payments cancelling my automatic payment cycle and placing me into late payments status damaging my credit. I called XXXX XXXX at XXXX XXXX who claimed I was ok and everything was good. Not so!
Company Response: Closed with explanation

Timely Response

2019-08-26

Wrentham, MA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: I was shocked when I reviewed my credit report and I still found multiple inaccuracies on my credit report from the 3 major credit bureaus. I've attempted several times to ratify the issue with the original creditors and credit bureaus and they still reporting inaccurate, unverifiable information. As you can see date it was Last Reported was still XX/XX/XXXX in XXXX, XX/XX/XXXX in XXXX, and XX/XX/XXXX in XXXX. Date Last Active is being reported XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX repectively which make the report inaccurate and a violation. Otherwise I demand immediate deletion of this account from my credit file.
Company Response: Closed with explanation

Timely Response

2019-08-23

Tucson, AZ

Managing the loan or lease

Vehicle loan or lease: Lease

Billing problem
Complaint: My vehicle was totaled on XX/XX/2019, and my insurance paid {$4100.00} more than what was owed on the vehicle. I was assured by Toyota financial services that I would receive that overage amount. TFS received the payment from my insurance on XX/XX/2019. I have called more than 15 times about the status of this check and so far have received nothing. I spoke to a manager on XX/XX/XXXX and he assured me the check would be sent that day. I never got it in the mail so I called again on XX/XX/XXXX and was told it would be 10 business days. I called another time on XX/XX/XXXX and was told another 10 days. I called today XX/XX/XXXX and was told the account was not closed and the check had not been sent and that it would be sent in 10 business days, So I emailed the manager I originally spoke to and have not gotten a response.
Company Response: Closed with monetary relief

Timely Response

2019-08-23

Aliso Viejo, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-08-21

Bellaire, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: Toyota financial services received refund from service contract cancellation in the amount of {$1600.00} on XX/XX/XXXX. The monthly payment for the car was {$330.00}. TFS applied {$1600.00} towards principal and reported 30d late on XX/XX/XXXX. Signed contract does not show terms regarding service contract cancellations. Customer was under informed and had no chance to know that service contract cancellation refund will not be applied towards monthly payment. Please follow signed terms of a contract. TFS informed customer that payment will be applied towards principal after 30d late mark was already reported ( as per conversation with TFS representative on XX/XX/XXXX ). There was no information given to customer prior reporting 30d late that a service contract cancellation refund will not be applied towards monthly payment.
Company Response: Closed with explanation

Timely Response

2019-08-20

Half Moon Bay, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-08-20

Severn, MD

Communication tactics

Debt collection: Auto debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2019-08-20

S San Fran, CA

Credit monitoring or identity theft protection services

Vehicle loan or lease: Lease

Billing dispute for services
Company Response: Closed with explanation

Timely Response

2019-08-19

NY

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Was not notified of investigation status or results
Complaint: I have purchased a new vehicle year XXXX with Toyota,after having so much problems with the engine.i decided to give it back XXXX after 2years of paying the loan.i was fed up.The dealer where I purchased this vehicle has promised me to clearance of the loan with Toyota financial.for past three months I noticed a delinquency in my credit report.i have reached out to them many times.i have send letters debt validation letter.nothingIt’s hurting my credit bad.please help.thank you.
Company Response: Closed with explanation

Timely Response

2019-08-19

Arco, CA

Managing the loan or lease

Vehicle loan or lease: Lease

Billing problem
Complaint: I leased a XXXX XXXX XXXX and returned the lease on XX/XX/2019 which is 4 days prior to the lease end date. Toyota Financial claims I kept the car two months past the lease end date without paying for the vehicle although I have proof from the dealer which received the car back in XXXX. I never received any invoices for this supposed late return. As a result of their mistake they have ruined my credit and my credit score has dropped by 72 points. I have been trying for the last month to resolve this issue with Toyota Financial and the three main credit Bureaus. Toyota is now admitting they made a mistake but have yet to inform the credit Bureaus. Every time I call Toyota I spend 15-25 minutes on hold and once connected I get a representative that can barely speak english and keeps reading a script. I am no longer willing to tolerate this, my credit score went from 805 to 733 for a mistake Toyota has made and keeps promising to resolve for the past month.
Company Response: Closed with non-monetary relief

Timely Response

2019-08-19

Mc Kinney, TX

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response

2019-08-18

Burlingame, CA

Problems at the end of the loan or lease

Vehicle loan or lease: Lease

Excess mileage, damage, or wear fees, or other problem after the lease is finish
Company Response: Closed with explanation

Timely Response

2019-08-17

Federal Way, WA

Getting a loan or lease

Vehicle loan or lease: Lease

Changes in terms mid-deal or after closing
Complaint: I recently purchased a brand new XXXX XXXX XXXX on lease from XXXX of XXXX on XX/XX/19. After agreeing to the lease financing terms shown to us @$XX/XX/XXXX/pm for 36 months, and closing the deal, signing all the necessary paperwork, we drove out with the brand new car. Only after 4 days of the sale, their financing manager called me to say that they made a mistake in the money factor/interest rate, for hybrid, it is higher, and that changes my monthly lease payments to about @$XXXX/pm, an increase of $XXXX pm, ~ $XXXX higher than what we agreed in the paperwork. This is unacceptable from the XXXX Plus (or any XXXX dealership). I feel deceived and a victim of "bait and switch", an unethical and deceptive business practice followed by this dealership. We spent 5 hours at the dealership for this entire process on Saturday and 3 hours alone for the financing paperwork. Not even once during this entire time they figured out the incorrect money rates. Now four days later, they want me to agree to higher financing payment terms. It's been 3 days and still no resolution to it. Today I'm offered yet another terms @XX/XX/XXXX/pm, but this is not what I agreed to, and wouldn't have bought the new XX/XX/XXXX at this rate. I want the XXXX of XX/XX/XXXXto stop following this deceptive practice of fooling the customers with one rate when they buy the vehicle, only to change to a higher rate in the next few days. This is over and beyond the advertising frauds. This has to stop. It is not only unethical but also fraudulent. Its really shocking and painful experience of what I'm going through. I hope others can learn from it and avoid this dealership.
Company Response: Closed with explanation

Timely Response

2019-08-15

Jard De Naranjito, PR

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Complaint: By this means I request to be removed some accounts that are getting confused in my credit reports, I have never lived in the United States and in spite of the efforts I have made since XX/XX/2018 have not yet been removed. The accounts of XXXX / XXXX # XXXX and XXXX # XXXX confused in my report are reporting recent backlogs which make it impossible and this is affecting my credit. I request the removal of variations of names mixed in my reports such as XXXX XXXX XXXX, addresses of the United States and Jobs that do not belong to me XXXX XXXX XXXX There are some positive accounts as they do not belong to me and they are still reprinting in my reports that I request to be removed, XXXX XXXX # XXXX, XXXX # XXXX, XXXX / XXXX XXXX # XXXX, XXXX # XXXX, XXXX / XXXX # XXXX, XXXX / XXXX XXXX # XXXX, XXXX XXXX # XXXX, XXXX XXXX # XXXX, XXXX XXXX # XXXX I request to be corrected and do not confuse again information of other people in my credit.
Company Response: Closed with explanation

Timely Response

2019-08-15

Tucson, AZ

Struggling to pay your loan

Vehicle loan or lease: Loan

Lender trying to repossess or disable the vehicle
Complaint: Filed a complaint with the FTC. Thinking about hiring a lawyer. I'm shocked that there isn't a civil lawsuit already against these people ; what a joke! Toyota Financial has been known for their inhumane practices of " adding further insult to injury '', even when it comes to folks who have been loyal Toyota customers for years! I never missed a payment or a deadline, & I was known for always paying off in full my credit card balance every month, let alone the bare minimum payment. I have phone call recordings & paper trails that are screaming proof of errors on their behalf. Regardless of my fault in the matter, or any procrastination that was made on my end, none of the above is even close to measuring up, having been compared to the gross incompetence that was displayed by MULTIPLE reps. I asked for a hardship from my {$320.00} payment in XX/XX/XXXXof 2019 due to my fiance losing his job, among other unfortunate circumstances that are too private to share. It was granted, withdrawn, then refunded. To explain, a rep made me fess up to & re-live a horrible trauma in order to " qualify '' me for the hardship. Having me in tears, she agreed to offer me the hardship for the current month, and also told me that I would qualify for the month of XX/XX/XXXXas well if I needed it. What she didn't tell me at the time was that I apparently had an account with them online that I needed to log into and change a setting in order to prevent the payments from coming out anyway ( I didn't find this out until around XX/XX/XXXX. ) That $ was all that I had to my name @ the time. I found out the hard way that the $ was taken out anyway ( on my birthday. ) I wasn't able to celebrate my daughter 's XXXX birthday that weekend due to having to wait for them to reimburse the check. Also, my bank charged overdraft & transaction fees to my account in order to cover the payment. Toyota Financial agreed to pay for those fees, but the beginning of the damage was already done. Same thing happened in XX/XX/XXXXof 2019, but we didn't get the check until XX/XX/XXXX. More damage was done, and more fees from the bank were added. Come XX/XX/2019, they tried YET AGAIN to take MORE money from my account, which was still overdrawn BY THEM due to the previous month, adding to yet even MORE fees that were still owed to me from XX/XX/XXXX& XX/XX/XXXX( They only reimbursed me for about {$30.00} of the almost {$200.00} in fees, even after my bank sent them proof. ) During the 3 months that Toyota Financial either took my money, tried to take my money, & accumulated for me a beautiful pile of fees, they had the nerve to say that they weren't responsible for any bank fees that were charged as a result of another company trying to withdrawal an automatic payment. I'm sorry, but not only did they not cover all of fees that THEY racked up, but let 's remember that had they not taken the money from my account like they agreed not to in the 1st place, I would of been able to make those smaller payments that were due to other companies! I was @ their mercy, despite plenty of proof of wrongdoings on their end! Eventually my bank account was forced to shut down. Before that happened, my mother deposited an emergency {$50.00} into my savings to help us put food on the table since Toyota Financial was holding our check hostage, but my bank decided to eat that up before we could use it to pay for TF 's fees. Unbelievable. Even more damage done. Oh, & CHECK this one out, the CHECK for XX/XX/XXXXwas nevering coming, BECAUSE NO ONE EVEN BOTHERED TO ISSUE IT! Then, the brilliant mind of a " supervisor '' named XXXX decided to try and refund me for the month of XX/XX/XXXX, which would of been impossible considering the fact that there was no money that was taken for that month to begin with! But hey, at least they piled on those fees that month, right? Come XX/XX/XXXX, like I said, I FINALLY got my check. I was then told that I didn't need to pay until XX/XX/2019. I. Was. Shocked. After all of the XXXX they put me through these last several months, waiting for money that they agreed not to take in the first place during a time when I didn't have 2 nickels to rub together, only for it to finally show up ... & then to be told that it would need to be almost immediately returned back to them, just added further insult to injury. I was granted 3 full months ( they added another month for their continued failures ) for approved hardships. What I got was 3 months full of added on hardships due to their gross negligence! Then, they had the nerve to tell me that I used up my " 3 month period '', which just so happened to fall within the same time-frame as their mistakes! Apparently during hardship months, it's common practice for TF to hold people financially hostage, ruin a XXXX good credit score ( mine was in the high 700 's - now I'm afraid to even look @ it ), break-up relationships between folks & their credit union, & damage other client & business relationships! If that wasn't enough, things got way worse. Due to not having hardly any income at all to cover bills before the 2nd check came, I was forced to work less hours. It's impossible fill a gas tank when we are counting change, especially when I have to drive all over town ( & sometimes out of town ) for work. Eventually, I got laid off. My car insurance was one of those companies that withdrew their payment from my checking account automatically. Of course, with no $ in my account, XXXX tried to pull the payment 3 times, & it resulted in fees. inevitably, the policy was canceled, because I was waiting on the check from TF. I wasn't going to risk driving without insurance, but why does it seem like the bad things only happen to good people? XXXX never called us back to discuss further terms regarding the " 3 untouched months of hardship '' that they promised us in the 1st place. We called him back several times because we were still owed fees, & his comment about having to make a payment in XX/XX/XXXXmade me nervous. The 3 months that would of qualified from there on out would of been XX/XX/XXXX( check finally recieved & month was free of tampering after I went online & cancelled payment ), XX/XX/XXXX( bank account was closed but they tried to process payment again anyway ), & XX/XX/XXXX( same action in XX/XX/XXXXhappened in XX/XX/XXXX- hopefully both months didn't tack on more fees ). As soon as I got that check, I knew the battle wasn't over. We were tired of having to call back repeatedly, only to have to explain the whole story to a Level 1 Rep & then to hopefully to a Level 2 Rep, which rarely happened or went anywhere. Level 2 Rep 's weren't calling back anymore. Funny thing is Toyota was blowing my phone up for payments, yet I figured someone would read the XXXX notes and know not to bug me until XX/XX/2019, unless it was about what they still owed me in fees. But no one investigated, & it turned out the joke was on me. Come middle of XX/XX/XXXX, I was ready to make a payment. Since I knew I was legally right, I figured it would be no problem for TF to subtract what they owed me from the payment. Before I could act, I noticed early one morning that my car was missing from my gated community. I found out by calling the police that it was repossessed in the middle of the night. The second I called TF, their automated system recognized my # and hung up on me. We called from a different # that wasn't on record in order to bypass the system, and finally made it to a Level 1 Rep. She informed us that we couldn't use their service anymore. We demanded to talk to XXXX since he knew our case. She then told us that he wasn't " available '' for the day & that she would leave a message for him from us. She then proceeded to give us the # that we needed to call in order get my car back. My fiance tried calling the repo man ( we got his # from the police ), who was extremely rude, and refused to give my fiance even the cross-streets of his business, let alone any other pertinent information ( even though he is listed on the account with TF ). When we finally called the # that the rep @ TF gave us, we were connected to a Level 1 Rep who heard the whole script from our mouths. She said the she could grant us an extension, but in order to get the car back, we had to pay XXXXXX/XX/XXXX, as well as repo fees. When we contested this, & and told her that we had evidence, she transferred us to a " supervisor '' Level 2 Rep. This lady was very condescending, & a real piece of work. She basically told me that since I had an account with TF, it was my responsibility to know how it worked. Therefore, the non-authorized payments were a direct result of myself @ fault. XXXX! Even the supervisors @ TS admitted after hearing the phone call recordings that it is the agents job to explain, especially when most accounts are set up by the guy who is selling you the car while you sit across from him. He never explained that I could access it, or that it was even there to begin with. Next, she said I should be grateful to get 3 hardships ( she could care less that they made things worse for me due to employee error ). She often interrupted during my testimony, which is a scare tactic to try and throw me off my game so she can remain oblivious to the facts. I told her that I was still going to pursue justice, and reminded my fiance that we had already filed a complaint with the FCC & other legal parties. We have evidence recorded, as do they. Even my credit union saw the scam for what it was and issued paperwork in our defense in order to handle the fees. This lady, like the repo guy, didn't want to talk to my fiance either. She tried to tell me that I needed to pay for XXXXXX/XX/XXXX, including repo fees, in order to get my car back ( & I wouldn't qualify for an extension ). When I mentioned that the lady just 5 minutes before her told me different, she told me she didn't care. I even mentioned that I had a recording of XXXX claiming that I didn't owe until XX/XX/XXXX, that went out the window too. I guess she won't mind that her call, as well as the call before her, were both recorded too. Cover your XXXX people! Otherwise, corporations & their sheep will walk all over you! Now starts a whole new game! I choose to break free from the havoc that they have unleashed when they chose to royally mess with my family 's financial life and future. Had they done the right thing to begin with and had at least tried to amend their wrongs by starting with the bare minimum, they would of acknowledged that XXXXXX/XX/XXXXwere months full of no error on my behalf and would of made sure that those months would have be added on to the end of my contract as a complimentary gesture. Then, they should of finally granted me the 3 months that I was approved for " error-free '' in the 1st place for the months of XX/XX/XXXX, XX/XX/XXXX, & XX/XX/XXXX. Those 3 months would then pass freely, totally untouched. As a result of smooth sailing, and after having been able to finally catch my " financial breath '', I would have issued my 1st payment, come the middle of XX/XX/XXXX. Yet here we are, the payment is now ready, and my car is nowhere to be found. Good job TF. All I wanted was for you to do your job, right your wrongs, & do for me what was promised to begin with. Instead, I was taken advantage of, but never again! Bye XXXX!
Company Response: Closed with monetary relief

Timely Response

2019-08-14

Discovery Bay, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-08-14

Waterloo, IA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-08-13

Sierra Madre, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: I recently found an inquiry from Toyota dealership that ran my credit! I verbally asked them not to run my credit because of the fact that I did not want a hard inquiry and obviously have my points go down! Nevertheless they went ahead without my permission and still ran my credit without my permission
Company Response: Closed with explanation

Timely Response

2019-08-11

Problems at the end of the loan or lease

Vehicle loan or lease: Lease

Termination fees or other problem when ending the lease early
Company Response: Closed with monetary relief

Timely Response

2019-08-10

Baileys Crossroads, VA

Struggling to pay your loan

Vehicle loan or lease: Loan

Problem after you declared or threatened to declare bankruptcy
Company Response: Closed with explanation

Timely Response

2019-08-09

Bellaire, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: Toyota financial services received refund from service contract cancellation in the amount of {$1600.00} on XX/XX/2018. The monthly payment for the car was {$330.00}. TFS applied {$1600.00} towards principal and reported 30d late on XX/XX/2018.
Company Response: Closed with explanation

Timely Response

2019-08-09

Lewiston, NY

Problems at the end of the loan or lease

Vehicle loan or lease: Lease

Problem with paying off the loan
Company Response: Closed with monetary relief

Timely Response