TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 148
2018-01-19
Hickory Hill, TN
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Company Response: Closed with explanation
2018-01-19
Paramus, NJ
Problem adding money
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-19
Boston, MA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Our TD Auto Finance LLC auto loan was directly debited from our XXXX XXXX XXXX checking account until XXXX 2017. In XX/XX/XXXX we switched to XXXX XXXX and changed over all of our direct debit accounts. I tried to change the direct debit information for our TD Auto Finance loan online but was unable to due to technical difficulties with the the TD Auto Finance website. ( To this day the website is still not capable of making this change ). Because I could not update my banking information online I faxed in a copy of my request to change the bank account from which the direct debit was drawn. After TD Auto Finance received my fax ( confirmed by an account manager on each of the three occasions I called to attempt to rectify the problem ) it attempted to withdraw money from my Bank XXXX XXXX bank account for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. After each of these attempts I called TD Auto Finance and was told that my fax had been received and that the problem was fixed. In XX/XX/XXXX and XX/XX/XXXX our XXXX XXXX XXXX account became overdrawn and fees were applied to our account. The account still exists but we do not fund it anymore. After XX/XX/XXXX I called XXXX XXXX XXXX and had them put a stop payment on any future requests fro withdrawal from TD Auto Finance. Again in XX/XX/XXXX TD Auto Finance attempted to withdraw money from my XXXX XXXX XXXX account but could not this time because of the stop payment. Because TD Auto Finance could not withdraw money in XX/XX/XXXX our account became past due without us knowing. My husband recently received notice that his credit has been negatively effected due to our past due account with TD Auto Finance even though our balance is now fully paid using the one time payment option on-line. This has been an extremely frustrating and time consuming experience. Each of the three times that TD Auto Finance withdrew or attempted to withdraw from our XXXX XXXX XXXX account I spent at least an hour on the phone with a TD Auto Finance representative. Each time they indicated the problem was fixed and each time the problem was not fixed. I am still not sure whether TD Auto Finance will attempt to withdraw from the wrong account again this month. Now our credit has been negatively affected.
Company Response: Closed with monetary relief
2018-01-19
NH
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I have been trying to link my TD Bank account to XXXX and the bank is refusing to allow this transaction.
Company Response: Closed with explanation
2018-01-19
Colts Neck, NJ
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: Between XXXX XXXX and XXXX XXXX my account was assessed {$910.00} dollars in overdraft fees XXXX XXXX {$70.00} XXXX XXXX {$170.00} XXXX XXXX {$140.00} XXXX XXXX {$140.00} XXXX XXXX {$100.00} XXXX XXXX {$35.00} XXXX XXXX {$35.00} XXXX XXXX {$100.00} XXXX XXXX {$35.00} After becoming aware of the extent and amount of the charges I contacted the bank and via phone call and an in person visit they refunded me {$320.00} dollars of that amount. Still given the fact that this was not entirely my fault I feel they should give me back more than what they currently have. I have been with the bank for 8 years and have been loyal to their brand.
Company Response: Closed with monetary relief
2018-01-18
Staten Island, NY
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: td keeps blocking
Company Response: Closed with explanation
2018-01-18
Brooklyn, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: Following fraudulent activity on my account in XXXX ( accepted and reimbursed by bank ), my ATM card was cancelled. On XX/XX/2017 I called and asked to be issued a new ATM card. I was told that I would receive it by mail. I never received the card, and on XX/XX/XXXX I checked my account online to discover that on XX/XX/XXXX two withdrawals were made from my account using an ATM card. I called the bank immediately to dispute the charges. I received a refusal letter dated XX/XX/XXXX. The reasons given in the letter were that : 1. there were no invalid PIN attempts ( because I never received the card and did n't set up the PIN! ) 2. No attempts were made with the card after it was closed ( ca n't explain this ). I called customer service at the bank on XX/XX/XXXX to find out that the card was activated by an automated phone service and that all that was required for this was the last 4 digits of my SSN ( from what I understand, information that is unfortunately too easy to come by these days ). I was told that if I wanted to contest and file another dispute, I had to get a police report within 90 days from XX/XX/XXXX and open another claim.
During the weekend of XX/XX/XXXX-XX/XX/XXXX, I visited the local TD branch and the local police precinct each three times in order to get a police report filed. The problem was that the precinct would n't take the report without an address for the ATM machine where the withdrawal was made, and the bank could n't give me the address. I was told over the course of my multiple visits to the precinct that they were aware of several incidents of specifically TD Bank bank cards being stolen from the mail in my zip code. Finally, from XXXX on the bank customer service phone line, I was able to get the phone number for XXXX, the company that owns the bank machine, as well as the terminal number. With this info in hand, I called XXXX and was able to get an address for the terminal that was used for the two withdrawals. On XX/XX/XXXX, I finally completed a police report with Officer XXXX XXXX at the XXXX precinct but was told that I had to call the next day to get the report number. I called almost every day and sometimes multiple times a day to get the police report number. In the meanwhile, I had opened another dispute on XX/XX/XXXX at the bank branch as advised ( met with XXXX XXXX XXXX ), so that I would have proof for the police that I was serious about pursuing the issue. When opening this dispute I was told that I would have 3-5 business days to add the police report number to the claim, which the bank rep and I did n't think would be a problem. Since it did become a problem to attain the report number, the claim went through and was of course denied ( letter dated XX/XX/XXXX ).
Finally on XX/XX/XXXX, I reached SergeanXXXX XXXX XXXX who was willing to help me locate the report. In the end, a return trip to the precinct was required on XX/XX/XXXX to get the report filed. On XX/XX/XXXX, I called the bank 's customer service number and filed another dispute, explaining the situation and giving the police report number. On XX/XX/XXXX ( when I had still not received a response from the bank because the letter was lost in the mail, but later received ) I called the customer service number again to find out the status of the dispute. I was told that the claim was refused because no further details were supplied. XXXX ( the customer service rep ) informed me that a police report number is not sufficient, and that I should have been told to fax them a copy of the report. He then filed for me another dispute and gave me the fax number to use to submit the police report. I faxed the report to the number given the following day. The last refusal letter I received was dated XX/XX/XXXX
Needless to say, I am disappointed and very frustrated with the system. I have followed all advice and taken all steps required of me to pursue this injustice, to no satisfaction. The refusal letters contain very little info, customers are unable to speak to the fraud department directly, and I spend at least one hour on the phone each time I have to call customer service. The customer service reps have very little access to information about the claim refusals plus I never receive copies of any claim they submit in my name, so I have no way to verify that what they transmit to the fraud department accurately represents the ( as you can see, very complex ) details I share with them about the situation.
It wouldnt take anyone looking into my case long to see that it is clearly a case of fraud as : 1. Fraud was committed on same account ( a fact accepted by the bank ) just the month prior ; 2. I have never used my bank card for withdrawals or payments ; 3. The amounts withdrawn were the maximum allowed for the day ; 4. The money was withdrawn not from a TD Bank bank machine but from a portable ATM at a XXXX ; 5. I was told by police at the local precinct that there have been other TD Bank bank cards taken from the mail in my zip code ; 6. TD Bank informed me that all it takes for someone to activate a bank card is for them to call an automated number and give the last four digits of my SSN ( which, as I said earlier, I believe to be unfortunately these days info easily acquired ).
It seems to me that the procedure for filing a dispute at TD Bank is designed to exhaust, and the hope is that I give up and relinquish the claim to my money. I am looking for outside help to move things forward, to compel TD Bank to face up to its commitments to its customers and take a serious look at my claim, taking into account all of the evidence available.
Thank you for your assistance in this matter.
Company Response: Closed with monetary relief
2018-01-18
Jupiter, FL
Managing an account
Checking or savings account: Checking account
Cashing a check
Complaint: td bank in XXXX XXXX florida, i have an antique auction and need access to cash for purchases, and usually in a hurry, they will NOT let me cash a check over several thousand without 24 hour notice, is this allowed that i cannot get access to my own MONEY$$
Company Response: Closed with explanation
2018-01-18
Phoenix, AZ
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: Store credit card
Their investigation did not fix an error on your report
Complaint: I had a credit card accounts with td bank/XXXX that got delinquent due to personal issues. When i got back on my feet I settled that account under the agreement that they would be completely removed from my credit reports yet it still remains. I contacted then several times in the past to resolve this with no luck because i did n't get the agreement in writing from the CSR that assisted me and assured me they would remove all four accounts from my credit reports. here are the partial account numbers listed on the credit XXXX ....
Company Response: Closed with explanation
2018-01-18
NJ
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: Trying to login with XXXX app but td is blocking it
Company Response: Closed with explanation
2018-01-18
Nyc, NY
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: In early XXXX opened an TD Bank checking account and transferred in funds. I did not receive checks. A visit to a branch to resolve the matter resulted in assurances the checks would be resent for a fee arriving around XXXX XXXX. None arrived. A call resulted in another assurance that checks would be sent, for a {$30.00} + fee, which the customer representative claimed was waived. Weeks later, nearly two months after opening the account, I have no checks. I have received a debit card. The bank has my correct address.
Company Response: Closed with explanation
2018-01-18
Key Biscayne, FL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: BANK IS BLOCKING MY ACCOUNT FROM MAKING TRANSFERS TO XXXX XXXX. BANK IS NOT ALLOWING ME TO LINK DIRECTLY ON THEIR WEBSITE FROM XXXX
Company Response: Closed with explanation
2018-01-18
VA
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: Calls virtually everyday. Caller ID shows up as "XXXX" and they say they are the collection agency for "XXXX".
Company Response: Closed with non-monetary relief
2018-01-18
Astoria, NY
Problem adding money
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-18
Chester, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2018-01-18
NJ
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Hello, TD Bank is blocking me from withdrawing my money from XXXX XXXX XXXX on XXXX and today XXXX. I called to let them know and they said they did n't have anything to do with it but this has happened to a few of my friends using TD Bank as well. Now I ca n't get to my hard earned money unless I switch to another bank, this is ridiculous.
Company Response: Closed with explanation
2018-01-17
Bronx, NY
Struggling to pay your loan
Vehicle loan or lease: Loan
Lender trying to repossess or disable the vehicle
Complaint: On XX/XX/XXXX I had filed a report in XXXX XXXX, NY for the theft of my car.
In XX/XX/XXXX I visited the police station to find out about the situation since I had not heard anything about the car. I was told it was found a week later from the initial date in XXXX, CT where I paid the {$1700.00} storage fee. The car was in the same condition minus a broken radio screen That same day I called TD Bank to inquire about surrendering the car due to having moved closer to the city and no longer relied on a vehicle.
I explained my situation and was given this number. XXXX XXXX XXXX I 've had other representatives leave emails, I personally left dozens of voicemails with my contact info. I 've called from XX/XX/XXXX to XX/XX/XXXX numerous times throughout the week at different hours to no prevail. Not ONCE has anyone ever picked up the line!
If i call and talk to a representative, they end up forwarding me to a different department that ends up going to voicemail.
I cant continue playing in this run around!
Company Response: Closed with explanation
2018-01-17
CT
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I am trying to access my account from XXXX XXXX and TD bank is blocking my account from access.
Company Response: Closed with explanation
2018-01-17
Alhambra, CA
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Threatened or suggested your credit would be damaged
Complaint: XXXX XXXX solicited me for entry into a payment plan to pay down the debt on my XXXX credit card. They unilaterally set a monthly payment date of the XXXX of the month. When I called them to make the first payment on XXXX XXXX, I explained to them that I would make the first payment that day but that I could not do so going forward. I explained that I would have to have my due date come in the latter half of the month. XXXX XXXX representative that day said that that was no problem and that I could make a payment that day, then call back after my payment was finalized in order to change my due date. I called back later that month and the representative then claimed that I could NOT change my due date and that I would have to pay on the XXXX, despite the first representative 's promise. I escalated this issue to a supervisor, who said he would listen to the XXXX XXXX call and help me if the original XXXX XXXX representative did say they would change my due date. This supervisor never called me back and/or never left a message. XXXX has now refused to listen to the XXXX XXXX call and live up to the representative 's promise to provide a changed due date. I have made my XXXX payment now mid-month because paying on the XXXX was simply not possible. But now XXXX has threatened to cancel the payment plan entirely because the XXXX payment will have been late and the XXXX payment will be as well. This is fraud on XXXX XXXX part, because I explained before I made the XXXX XXXX payment that I could not have the due date be the XXXX of every month. That is impossible due to my rent, which takes up most of one of my two paychecks every month. XXXX has now marked my credit report as 30 days past due EVEN THOUGH I made the XXXX payment timely and was not 30 days past due on the XXXX payment plan payment. XXXX is not honoring its own internal payment plans or the representations of its agents.
Company Response: Closed with explanation
2018-01-17
VT
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: My wife was trying to access her account on line via linking a service to the checking account. It was noted that TD Bank was blocking her from enabling applications via internet and it gave us a direct # to speak with a td Bank representative to fix the issue. We called the XXXX XXXX XXXX # and was told that it would be 20 minutes of waiting to speak to a representative, After being on hold for 56 minutes a man came on the phone and said he was unable to help unless we went to a TD location. This is unacceptable we lost the deal, and will be closing td account.
Company Response: Closed with explanation
2018-01-17
Morrisville, NC
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Closed with explanation
2018-01-17
New Rochelle, NY
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I 'm attempting to link my TD Bank account with my XXXX account in order to purchase cryptocurrencies but I am being prevented from linking the two by TD Bank.
Company Response: Closed with explanation
2018-01-17
Nyc, NY
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Complaint: TD bank is blocking me from enabling external applications i ca n't share my information with coinbase because TD bank does not allow me to link my account to this website
Company Response: Closed with explanation
2018-01-17
Ft Lauderdale, FL
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: TD Bank has restricted XXXX from linking my account. They originally did it with my debit card but will not allow me to link my bank account. I need to have this linked in order to withdrawal funds and they put me in a stressful position. They have restricted this with another website as well.
Company Response: Closed with explanation
2018-01-17
RI
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: td bank was not allowing me to access external applications so i was not able to transfer bitcoin into usd into my account
Company Response: Closed with explanation