TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 145
2018-01-25
Lafayette Hl, PA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: my account was hit by a skimmer and an illegal XXXX $ stolen from my acount this money was set aside for home inspection due to us buying a house td bank was contacted via local branch and started the process of getting my money back card was canceled and new one issued my account was expedited but noting has happend i still dont have my money and now no t able to pay my inspector they are dragging their feet on this the criminal who did this tried to hit my account the same day on 3 other occasions that morning but thank XXXX visa caught it
Company Response: Closed with monetary relief
2018-01-24
Brooklyn, NY
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: Over the past year I have been using TD BANK locations around XXXX, XXXX. I used the account solely for convenience and to cash 1 check per week. I paid the mo thy fees for low balances ( {$15.00} checking/ {$4.00} savings/ as well as {$3.00} ON TOP OF fees already charges by out of network ATMS ).
I was always careful to keep the balance positive. The few times it went negative ( less than {$10.00} ) I quickly deposited/transferred money within hours and almost always had the account positive by business days close. This incurred repeated {$35.00} fees.
During the last week before closing my accounts ( final week of XXXX 2017 ) I also had an atm eat {$20.00} of a {$600.00} deposit, to which the tellers directed me to an outside company. I was reimbursed the misplaced {$20.00} after I initiated a review of the atm and it was found to have excess money in it.
I went in that week to close both account where I signed paperwork in person and was told the branch manager would personally close the accounts in about 2 business days.
When I checked a week later the savings account was still open. When I called to ask what the hold up was the operator said they did not see the account set to close. I then had to reinitaiate the closing process by phone even though I had signed physical paperwork at a branch to do so the week before.
I did not complain about the $ XXXX/mth fees I paid to have accounts and deposit my one small check a week. I did not complain about the {$1.00} charged for every bill I wanted to pay from the accounts. I did not complain about the {$6.00} ( {$3.00} TDBANK charge ) combined atm fee for using outside ATMs. I started complaining about the {$35.00} fees for being overdrawn by {$7.00} for 2 hours. The final straw was having an atm steak money from me and be told it was not the banks responsibility and be directed to an outside vendor.
This all culminated in the closed accounts, which I signed in person, not being acted on and remaining open. Which inevitably would have ended in more fees and more overdrafts ( since the bank told me not to deposit money as this would reopen the account ). Enoughbis enough.
Company Response: Closed with explanation
2018-01-24
Dixmont, ME
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I was blocked by TD Bank to transfer money to my XXXX checking account.
Company Response: Closed with explanation
2018-01-24
Franklin Lks, NJ
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: TD Bank is blocking my access through XXXX account. I called TD Bank customer service to rectify the issue but was advised to call XXXX. As per my conversation with XXXX TD Bank is the one that is blocking my account access. TD Bank customer service rep was n't helpful at all and was rushing to end the call.
Company Response: Closed with explanation
2018-01-24
Brooklyn, NY
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: TD Bank is blocking me from enabling external application I 'm trying to connect ( my XXXX smartphone applicatio )
Company Response: Closed with explanation
2018-01-24
NY
Managing an account
Checking or savings account: Savings account
Problem accessing account
Complaint: I 'd like to use my TD Bank account with 3rd party services. I 've tried using 2 different accounts and 2 different routing numbers. Unfortunately, their support says that all they see on their end is the time I tried using the wrong routing number and does not offer any helpful information as to why nothing else works.
Company Response: Closed with explanation
2018-01-24
Garden City, NY
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2018-01-24
Nyc, NY
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: In XX/XX/XXXX I signed up for an account with XXXX at XXXX and linked my TD Bank account to auto debit {$200.00} each money into my XXXX investment account. On XX/XX/XXXX, the last of the {$200.00} deposits were transferred. Since that date, XXXX is claiming that TD Bank is blocking the linked auto debit. I have received two noticed of the issue with TD Bank from XXXX over the past 2 weeks. I spoke with 3 different departments at TD Bank today, XX/XX/XXXX and was told that there is no indication of a block on my account and that XXXX has not attempted to retrieve. This is incorrect according to XXXX and the auto notifications I have received from them concerning the blockage of transfers.
Company Response: Closed with explanation
2018-01-24
South Florida, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Im trying to authorize purchases from XXXX and td bank is not allowing it
Company Response: Closed with explanation
2018-01-24
Lakewood, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-01-24
Boynton Beach, FL
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with monetary relief
2018-01-24
Washington, DC
Problem adding money
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I have tried linking my TD bank account with my XXXX account so that I can buy digital currency. However, TD will not let me link my account with them.
Company Response: Closed with explanation
2018-01-24
Rochdale, NY
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: When I opened the checking account, I was told that if I maintained a {$100.00} balance at then end of the month, I would not be charged fees. Apparently they now say this information was incorrect and they have been charging me fees. In addition, they have over 20 min wait times and have denied transactions with money in my account.
Company Response: Closed with monetary relief
2018-01-24
Lk Buena Vis, FL
Problem with a credit reporting company's investigation into an existing problem
Vehicle loan or lease: Loan
Problem with personal statement of dispute
Company Response: Closed with non-monetary relief
2018-01-24
Harsens Is, MI
Incorrect information on your report
Vehicle loan or lease: Lease
Information belongs to someone else
Complaint: XXXX XXXX XXXX. NOT MY LOAN. XXXX XXXX XXXX in Florida. I live in Michigan. Have disputed with XXXX, XXXX and XXXX XXXX. It was removed last year but now back on my credit report.
Company Response: Closed with explanation
2018-01-23
Key Biscayne, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: To whom it may concern : My name is XXXX XXXX. On XXXX XXXX, 2017 I sent several certified letters over to each of the creditors and credit bureaus and you have yet to correct the error account that you are reporting on my credit profile. You continue to send me a bogus verified code account. I am unaware of the accounts listed below and have no knowledge of the accounts. I have never applied for any of the accounts. I have no idea, credit cards and have never applied to XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX , XXXX & XXXX XXXX At this point I am fed up and I am distressed. My only result is to take legal actions, I remained professional through out this situation and Ive sent in certified documents hoping that you guys would correct the error in respect to violationg my rights within The FCRA. I am only left to contact the attorney generals office in XXXX XXXX County, also File a police report against your company for using my credit profile and placing error accounts on my profile without my consent and this isnt the first time that you have done this to me. At this point I am fed up and in distress with the XXXX that you are causing. You have caused me so much problems and I will make sure you pay the consequences and court fees of {$10000.00} in court fees for violating me through the FCRA, placing error accounts on my credit file and other violations. At this point this is my final attempt to resolve this issue out of court. If you feel that I am wrong please feel free to provide me with all the necessary steps, documents used to determined that this debt is for me and I am liable for it. Please provide me with the necessary information and detailed copies of the paper work and documents. Thank you please.
Company Response: Closed with explanation
2018-01-23
Hinkley, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I have absolutely no idea what this account is, I have never opened a account with this creditor and want this removed.
I have notified my local Police department ( XXXX XXXX county sheriffs ) of this fraudulent account and have made a police report, also I have taken the proper steps to report these accounts to the Federal Trade Comission ( FTC ) and filed fraud reports with them.
TD/XXXX ( paid in full ) charge off, I have never had a XXXX card and refuse to shop there! Complete and utter fraud. Along with XXXX XXXX which is from XXXX XXXX XXXX? I have only ever had service through XXXX ( XXXX XXXX XXXX XXXX ), I do not nor have I ever had XXXX XXXX XXXX and want this removed immediately.
Company Response: Closed with explanation
2018-01-23
Scottsdale, AZ
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: On my credit report TD AUTO FIN is listed as an inquiry. XX/X/16 date of occurrence. I have no recollection or have not done any business with this company. I do not recognize this inquiry. I have reached out to this company and credit bureau as well no resolution.
Company Response: Closed with explanation
2018-01-23
HI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Information belongs to someone else
Complaint: I have tried to open a checking account with TD Bank on XX/XX/XXXX.
Information provided to TD Bank by a third party identification verification information company reports a fraud alert is attached to my post office box address so I can not open a new account.
This information is incorrect because another person not related to me used my XXXX XXXX XXXX a few years ago for himself and his family. Numerous bills have arrived and apparently are unpaid resulting in a fraud alert related to my address. In checking with one of the credit report agencies, I have found that my credit is good and they have no fraud information reported related to my credit history.
The matter is complicated due to the fact that this person has the same last name as me. TD Bank would not provide information to me as to the " third party '' company or companies they subscribe to for this service. so that I can attempt to correct the erroneous information. Any assistance will be appreciated.
Company Response: Closed with explanation
2018-01-23
NY
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: Unable to acess td bank from the XXXX account
Company Response: Closed with explanation
2018-01-23
Titusville, FL
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-23
Evesboro, NJ
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Closed with explanation
2018-01-23
MA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: Called a TD bank rep and they told me that I was not allowed to deposit my own money into an online currency exchange. I demanded they allow me access to my money and they refused
Company Response: Closed with explanation
2018-01-23
Santa Monica, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I paid off an auto loan with XXXX a couple years ago. XXXX XXXX XXXX has 2 late payments on my credit for that car when I was never late. I set up the payments to come out of my account. I had some trouble getting the payment to process and was assured by customer service reps the payment was made. The payments were always made. I contacted them via mail, over the phone and through the bureaus about the dispute but they refuse to remove this incorrect information.
Company Response: Closed with explanation
2018-01-23
Key Biscayne, FL
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Trying to open an account in the app called XXXX and they need to connect to my TD account for verification.
Company Response: Closed with explanation