TD BANK US HOLDING COMPANY

2018-01-20

CT

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: Trying to send money to XXXX account. But td bank does n't not recognize them and can not send money with them by account number and routing number. XXXX is fdic insured for XXXX how can TD bank not recognize them?
Company Response: Closed with explanation

Timely Response

2018-01-20

NY

Managing, opening, or closing your mobile wallet account

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: I am trying to add my TD bank account to my XXXX account so I can have a working bitcoin wallet. When I put my TD information in to add the account, a prompt came up telling me the TD bank is blocking access to enable my external applications. This is the only account I can open my bitcoin wallet with and I should be able to add that account.
Company Response: Closed with explanation

Timely Response

2018-01-20

Fort Pierce, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: needed to link my account to XXXX for a withdraw to bit on coins. was denied by td bank.
Company Response: Closed with explanation

Timely Response

2018-01-20

PA

Managing an account

Checking or savings account: Checking account

Problem accessing account
Complaint: I am trying to access my account through a third party app on my mobile device, however TD Bank will not allow access. I have called TD Bank 's customer service twice and spoke with a customer service representative and a specialist in Technology Support, both of whom who were unable to assist me in linking my account.
Company Response: Closed with explanation

Timely Response

2018-01-20

Sandy Hook, CT

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I had a XXXX of a spouse. With all the transactions regarding the XXXX XXXX, I notices unauthorized withdrawls with my card still on me, using my PIN and RFID. TD Bank refuses to help even with police report and report from work showing I was at work during these transactions.
Company Response: Closed with explanation

Timely Response

2018-01-20

NJ

Managing an account

Checking or savings account: Checking account

Problem accessing account
Complaint: I was trying to link my TD Bank checking account with XXXX so that I can withdraw funds to my bank account but TD Bank is blocking XXXX from doing so. I attempted to conect the connect the account using my TD Bank web credentials but I receive an error that TD Bank is blocking me. I called the bank and they said they dont like coinbase.com and that is why I cant access it. The customer service rep at TD Bank refused to give me her employee number or any info on who she was. This is unacceptable as now my money is locked up in a website and I will be forced to move my bank account to another bank to get my funds. Thanks, XXXX
Company Response: Closed with explanation

Timely Response

2018-01-20

Alhambra, CA

Other features, terms, or problems

Credit card or prepaid card: Store credit card

Other problem
Complaint: I had a XXXX card I paid it off and than I move I request a new card and they send it to unknown addresses I call and now I have a bal and a late fees it took me 3 call before they got my correct address and now XXXX want me to paid for they error since they send the card to a different address I still do n't know how they charge it so many times and XXXX expect me to paid
Company Response: Closed with explanation

Timely Response

2018-01-20

Glendale, CA

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Complaint: TD BANK Blocking me from enabling external applications. I need access to my financial data.
Company Response: Closed with explanation

Timely Response

2018-01-20

E Brunswick, NJ

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief

Timely Response

2018-01-20

East Rockaway, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I went into td bank in XXXX time 2017 and they told me my accounts have been a risk even tho I never did anything risky and I wud have to call customer service to get my balance {$160.00} sent as a check and they locked my account.. I called customer next day service and they said only bank manager of my local bank can approve me taking out my money so I spoke with my bank manager of XXXX ny on XXXX XXXX her name is XXXX and she said only customer service can do it and she cant do anything they kept me going in circles and I needed that money to pay one of my credit cards I had from a XXXX XXXX XXXX when I tried to transfer it to my XXXX XXXX credit card money I owed it kept undoing it causing me to have {$200.00} dollar fees and bad credit late notice on my XXXX XXXX to my credit report. Not to mention td kept charging monthly fees even though I had no access to the money
Company Response: Closed with non-monetary relief

Timely Response

2018-01-20

Jupiter, FL

Unauthorized transactions or other transaction problem

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: For weeks now I have been attempting to link my online banking with a trading platform and unfortunately I have notr been able to. I have done it twice and since then the bank unlinked my account and refused to allow me to link them again. I get an error message everyrime I make such attempt. One error message read that the bank is blocking me from linking my accounts. I called the bank, not to mention the ongoing struggle of getting ahold of customer service. Almost everytime I reach them, it takes at least 30 minutes ro finally speak to a representative who told me that its not them while it is. A previous issue that Ive had was with changing my pin because it, when I called it took half an hour to speak to a rep who told me I have to go in a branch to change my pin, lying about a policy change that this service is no longer available over the phone. When I checked online it clearly indicates that I can always call to change my pin. Not ro mention when I asked for an escalation to a supervisor they made me wait an hour until they hung up. NO EXAGGERATION!! Mind you I have activated voice recognition meaning there is no concer of fraud. Terrible service.
Company Response: Closed with explanation

Timely Response

2018-01-20

Nyc, NY

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency

Complaint: TD Bank is blocking me from enabling external applications, particularly on XXXX.
Company Response: Closed with explanation

Timely Response

2018-01-19

Allenwood, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I 'm trying to link my TDBank Checking Account to XXXX. They say that TDBank is not giving access to external apps, thus I call TDBank and they tell me that the know of XXXX and can assure me there are no blocks on that site. I call XXXX and they say the can not do anything to help me and that I must call my Bank. Please help, this is one giant circle of getting nowhere.
Company Response: Closed with explanation

Timely Response

2018-01-19

Indianapolis, IN

Trouble using your card

Credit card or prepaid card: Store credit card

Can't use card to make purchases
Complaint: XX/XX/2017 I applied and was approved for a XXXX credit account through TD bank. However, my purchase was not allowed by XXXX due to what I understand to be a fraud block. I received this information from TD bank and it was later verified by XXXX. In multiple occasions I was told that the back office handles these issues and someone would get back to me. It 's been over 45 days and I was finally told today that XXXX was unable to verify my information. That 's odd because I was never contacted for verification of anything. I was told that this was done through a computer system. This makes no sense to me. The computer system is what blocked the account in the first place. Meanwhile, I have an account in my credit report that I ca n't use. This appears to happen a lot as several people have posted on the XXXX forum and have yet to see a resolution. My order number is XXXX and the issue number is XXXX.
Company Response: Closed with non-monetary relief

Timely Response

2018-01-19

VT

Managing an account

Checking or savings account: Checking account

Problem accessing account
Complaint: TD Bank is blocking me from accessing my account information via external applications. This reduces my ability to use my funds as desired.
Company Response: Closed with explanation

Timely Response

2018-01-19

Haverhill, MA

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Closed with explanation

Timely Response

2018-01-19

Wesley Chapel, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-01-19

Lk Buena Vis, FL

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Complaint: I am having an issue with being able to access till my banking information to release it to a third party they are not releasing my information
Company Response: Closed with explanation

Timely Response

2018-01-19

Indian Mills, NJ

Managing, opening, or closing your mobile wallet account

Money transfer, virtual currency, or money service: Mobile or digital wallet

Company Response: Closed with explanation

Timely Response

2018-01-19

FL

Managing, opening, or closing your mobile wallet account

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: Every time I try to add a new app to my bank account it blocks me saying td bank in blocking you from opening any accounts
Company Response: Closed with explanation

Timely Response

2018-01-19

MA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: On XX/XX/XXXX I was making a deposit into the ATM machine and the atm took my card and the cash that I deposited. The amount was XXXX dollars it took a month and numerous phone calls to try and get the money reimbursed. After a month I was only reimbursed XXXX of the XXXX dollars that I had deposited. With zero explantation why ... I need to file a complaint against TD bank also I would like to have my money reimbursed ASAP.
Company Response: Closed with monetary relief

Timely Response

2018-01-19

NH

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Complaint: TD bank is not allowing me to link my XXXX account.
Company Response: Closed with explanation

Timely Response

2018-01-19

FL

Problem adding money

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: TD Bank will not link to my XXXX account.
Company Response: Closed with explanation

Timely Response

2018-01-19

West Salisbury, VT

Other transaction problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2018-01-19

E Fairfield, VT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response