TD BANK US HOLDING COMPANY

2018-01-16

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with monetary relief

Timely Response

2018-01-16

Lakeview, NY

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with explanation

Timely Response

2018-01-16

Boston, MA

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency

Complaint: I called to get my account to stop blocking logins for XXXX and was told it would be noted and I 've waited and my account continues to be blocked
Company Response: Closed with explanation

Timely Response

2018-01-16

Jacksonville, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-01-16

Columbus, OH

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency

Complaint: I initially went through XXXX to purchase currency and my transaction was denied 4 days after I submitted it. I called TD and they stated it is an issue with XXXX, but Ive since read that TD has been blocking virtual crypto currency. I just tried to start a transaction on the site XXXX and was denied again stating TD Bank is blocking you from enabling external transactions. This seems like theyre telling me I cant spend my money how I choose to.
Company Response: Closed with explanation

Timely Response

2018-01-16

Spfld, MA

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-01-15

South Florida, FL

Managing, opening, or closing your mobile wallet account

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: On XXXX XXXX, I contact personally a representative of TD Bank in XXXX Florida because I was trying for about 5 times to link my checking account with my XXXX account and every time that I was executing this action I received a message in my XXXX account that said " TD Bank is blocking you from enabling external applications ''. This representative toll me that I have to wait 30 days in order to successfully link my accounts. No other solutions to this issue was offered. Then on XXXX XXXX, I called TD Bank customer service # XXXX, talked to a representative that told me that all the restrictions in my checking account were lifted and that I should not have any problem trying to link with my XXXX account. I tried to link the two accounts again with no success. Please can you help me to solve this issue?? I hope you will .... Thank you
Company Response: Closed with explanation

Timely Response

2018-01-15

NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Received Notification from TD Bank of New Monthly Payment Effective Date = XXXX/XXXX/XXXX and new Monthly Payment Amount = XXXX ( instead of XXXX ) along with notification of SURPLUS in Escrow acct of {$920.00}. I changed my auto payment to XXXX in XXXX, one month BEFORE the add'l {$10.00} was due, but the auto payment reverted back to the prior amt without my realizing it. I have now corrected the auto payments, I have paid {$280.00} in Late Fees, I have overpaid Principal due, but still have had a late payment reported to the Credit Agency for my {$10.00} (!!! ) mistake. Moreover, multiple calls for a current balance or assistance were unheeded because their automated system does not recognize my acct number. I would like for TD Bank to remove the Late Payment from my Credit Report as I have paid 20 times the amount in late fees AFTER being sent a check for {$920.00} for their OVER-WITHHOLDING on my escrow in XXXX. To have the escrow amt increase by {$10.00} & then have the bank use that as a means to not apply the otherwise complete Principal and Interest payment & thereby charge late fees and make a late payment report to the credit bureaus in unconscionable. I will pay the late fees etc, but am asking the late payment report to the credit bureaus, which will cost me thousands in increased finance, insurance rates, etc, to pls be redacted. This was a {$10.00} clear & obvious mistake, which could have been quickly rectified if the bank had just called me or had human beings that one could speak to rather then a broken automated " customer service '' system that hangs up and does n't recognize its own account numbers, with no option press 0 or any other means to actually speak to a human.
Company Response: Closed with explanation

Timely Response

2018-01-15

Halyoke, MA

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: They wo n't let me access my money through XXXX
Company Response: Closed with explanation

Timely Response

2018-01-15

Shulerville, SC

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: These inquiries were not authorized because I was already pre financed through my bank.
Company Response: Closed with explanation

Timely Response

2018-01-15

Brookside, NJ

Other service problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: TD Bank will not allow me to move money from my checking account into another account at XXXX, a California based bank. It seems as if TD does not want its customers to do business with any bank that has ties to crypto currency. XXXX has more trusted customers than XXXX XXXX, and I should be able to move money freely between MY own bank accounts. TD should remove the restrictions from their customers accounts and " allow '' them to legally do business with whomever they choose.
Company Response: Closed with explanation

Timely Response

2018-01-15

Manchester, NH

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency

Company Response: Closed with explanation

Timely Response

2018-01-15

Rochdale, NY

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Closed with explanation

Timely Response

2018-01-15

Wallington, NJ

Managing, opening, or closing your mobile wallet account

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: I tried to open an account on XXXX in which I needed to sync my bank account with the site. I tried and received an error, stating that I should call my bank because they were blocking access. I called TD Bank and they said they will not allow me to grant access of my account to any 3rd party. I do not understand this as it is my account, which I should be able allow who can view my info.
Company Response: Closed with explanation

Timely Response

2018-01-14

Tuckasegee, NC

Unauthorized transactions or other transaction problem

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: It would n't let me use the app with my banking information
Company Response: Closed with explanation

Timely Response

2018-01-14

Wallington, NJ

Problem adding money

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: Attempted to add my personal TD Bank account to XXXX to fund a USD wallet within XXXX. TD Bank is blocking from using external applications, thus preventing the funding of my XXXX USD wallet from my personal TD Bank checking account.
Company Response: Closed with explanation

Timely Response

2018-01-14

FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I was trying to send money from my XXXX USD wallet to my bank account but TD bank did n't allow me to access my account and when I called the first time the customer service representative did n't really know what was the issue and recommend opening an account with another bank. The second time I called another representative told me that they did n't know what was going on and that I should consult with XXXX.
Company Response: Closed with explanation

Timely Response

2018-01-14

NJ

Managing, opening, or closing your mobile wallet account

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: Can not login to any apps that allow me to track my subscriptions because TD bank does n't allow 3rd party apps such as XXXX.
Company Response: Closed with explanation

Timely Response

2018-01-14

West Salisbury, VT

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Closed with explanation

Timely Response

2018-01-14

Damascus, PA

Fees or interest

Credit card or prepaid card: Store credit card

Problem with fees
Company Response: Closed with explanation

Timely Response

2018-01-14

Manhattan, NY

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with explanation

Timely Response

2018-01-14

Brandon, MS

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Company Response: Closed with explanation

Timely Response

2018-01-14

Brooklyn, NY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: TD blocks my access to make purchases using my debit cards. They close them out whenever they feel. This would be the 5th time within 6 months. Another situation TD refuses to investigate a Regulation E application in the amount of XXXX. They have compromised my safety and integrity. I totally been humiliated over time, my concerns unmet, and suffered too many bankedforced shut down and assess to my funds.
Company Response: Closed with monetary relief

Timely Response

2018-01-14

Key Biscayne, FL

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Complaint: I feel i should be credited the {$25.00} i used to open this account. I am a struggling mother that was trying to get a loan so that i can manage to pay my bills until i am back steady. Now that i gave my information to a fraud lender thinking that i was going to get the loan, being that it was my first time applying for a loan online, I owe TD BANK over {$500.00} and that is money i dont have right now to even pay try to pay back. You can already see i was trying to get a loan to pay other bills. I was contacted by a fraud lender, told me i was approved from XXXX XXXX XXXX for {$10000.00} told him i only needed {$3000.00}, proceeded to tell me to go open a new checking account because my XXXX XXXX account was too overdrawn. So i opened to account with TD BANK and from there everything went down hill i didnt here from this fraud lender after i gave him my online banking info.
Company Response: Closed with monetary relief

Timely Response

2018-01-14

Bronx, NY

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Complaint: I am trying to get a loan through a XXXX XXXX but TD bank is blocking me from enabling external applications. I would like to access my financial data.
Company Response: Closed with explanation

Timely Response