TD BANK US HOLDING COMPANY

2018-03-15

Bloomfield, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2018-03-14

Blackbird, DE

Problem when making payments

Credit card or prepaid card: Store credit card

Problem during payment process
Complaint: I have a XXXX XXXX XXXX credit account that was subsequently opened with TD bank, opened to purchase furniture. This card/account offered good terms and 0 % APR for approx 12 months. Unfortunately, after receiving the card, I found out that TD Bank does not offer a way to setup recurring payments, requiring you to log in or mail in your payment to ensure you are able to pay off your account before your promotional terms expire. On top of this, you can not see the promotional terms of your account, the only to get this information is to call into an XXXX # and speak with an agent in a call center which is open only during business hours XXXX. The recurring payment option was able to be overcome by setting up bill-pay payments with my financial institution and I thought everything would be fine. However, after making an additional purchase with XXXX XXXX XXXX the issues compounded and working with TD Bank became even more problematic. When making your payments to TD Bank the only way to dictate how your payments should be allocated is to call into the same XXXX # and speak to an agent in the call center. If you do not do this your payment is applied however the bank wishes, making it impossible to calculate how to pay off your balances within your promotion time period, unless you call in and speak with someone every time you make a payment until the end of your term. It is 2018, and this type of payment allocation and self-service functionality is a disgrace. The only reason I can think for this to be setup this way is to make it as difficult as possible for consumers to pay back their accounts within the promotion period and charge back interest for as many payment plans as possible. I would allege this is a UDAAP violation that could really harm consumers who are not financially savvy.
Company Response: Closed with explanation

Timely Response

2018-03-14

Brooklyn, NY

Problem when making payments

Credit card or prepaid card: Store credit card

Problem during payment process
Complaint: My bill was XX/XX/XXXX and I forget to pay that day but pay it the very next date XX/XX/XXXX. I am being charge a Late Fee which it is okay but I pay {$60.00} and my new statement is {$95.00} for XX/XX/XXXX. I call and they telling me I still have to pay the {$95.00} because the {$60.00} is reflecting to the XXXX bill not the XXXX bill. The agent was so call explaining why this happening and what she did was hang up on the call.
Company Response: Closed with explanation

Timely Response

2018-03-14

Burlington, VT

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with explanation

Timely Response

2018-03-14

Franklin Lks, NJ

Applying for a mortgage

Mortgage: Other type of mortgage

Complaint: I contacted TD Bank for a cash out refinancing. They gave me a mortgage specialist. XXXX XXXX | Mortgage Specialist, XXXX TD Bank, XXXX 's XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NJ XXXX I was told to go to XXXX and check my credit score. My credit score is XXXX. I wanted to know how to qualify for a $ XXXX loan. I was told I needed a XXXX score. She verbally asked me how much I was making and she said that it was enough. I have been at my job for 7 years and my income is steady. I wanted to be certain because the year prior to this I had an injury that prevented me from performing my usual tasks. My income was effected and low for that year. I asked my specialist if I could email my taxes and was told that she does not accept taxes through email. I was surprised to hear it and thought it was an unusual professional practice. I paid for my own credit report because TD Bank deemed XXXX as a creditable site to gauge my qualifications. The bank says now that my credit report is XXXX or lower and that XXXX is inaccurate. If only I was told to get a free credit report from XXXX I could have received a free copy of my credit report and, I would not have received a HARD INQUIRY on my record! I was denied the loan. Then my specialist asks me for my taxes. She said the underwriter wanted to see them. TD Bank then sends me a conditional approval letter for 50 % less than the amount I inquired for. I told my specialist that I was not interested this counter-offer procedure and then was told I had been denied for this as well. Asking for two years of income taxes is not an uncommon thing. When something uncommon does occur such as an injury, a Good banking practice would be to request further proof of income. TD Bank is apparently only interested in two years of taxable income only. I could have supplied an actually credit report and tax information if interested in lower loan amounts! In fact, if I was able to give this information in the beginning I would have found out that I should go to a different bank. Hard inquiries are not good for the consumer and, TD Bank mortgage specialist did not take this into account. It was really inconsiderate. She was taking guesses with my credit and income. This branch of TD Bank is now refusing to provide me with a copy of the credit report I paid for. I am being told to go get my own. I thought it was a professional courtesy to provide the customer with a copy of their credit report. I paid for it, I own it. I only get one free copy of my credit report a year and this is without a hard inquiry. This inconsiderate branch bank, is telling me to use my yearly free copy to confirm what this bank is verbally saying. That I am denied. This branch of TD Bank emailed me saying that the thirty point discrepancy on XXXX was not a determining factor in my denial because they offered me a different cash-out refi product. That even if my credit was above 700, they still could not approve me because my income for XXXX is too low. It makes no sense at all, and I feel they are purposefully just wasting my time because they have no incentive. A credit report is reusable up to 30 days. I believe this branch is trying to prevent me from bringing my credit report to a different bank for a better rate. Maybe a bank that will look at my work income history for longer than two years. I was not informed that I would not be able to get a copy of my purchased report. I believe I was bated into seeing an inflated credit rating on the internet in order to be offered any lower loan amount. Running a persons credit without any income verification is amateur. Especially if that information is available.
Company Response: Closed with non-monetary relief

Timely Response

2018-03-14

Bel Alton, MD

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: Nordstrom agreed to remove their account from my Credit Bureau reports. I discuss my account with Nordstrom several times in XX/XX/XXXX -XX/XX/XXXX because of major discrepancies with my account.
Company Response: Closed with explanation

Timely Response

2018-03-14

NJ

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: I logged in on my TD account on XX/XX/XXXX, because I was preparing to pay a bill. I noticed the funds are very low, and checked the history of the account. There was a checked made out in the amount of {$3100.00}. On the check, the name is wrong, the signature is wrong, and the funds was already drawn. I immediately called TD bank, after over an hour of wait, I finally get to speak with their fraud department, who informed me that the account needs to be closed, and there 'll be an investigation, with time window between 60 to 180 days. And the money may never come back. This is outrageous, since this is a clear case of fraud, and it's the bank 's fault that the fund were withdrawn. Please help to get this resolved as soon as possible, I rely on this account for bill payment.
Company Response: Closed with monetary relief

Timely Response

2018-03-14

Absecon, NJ

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with explanation

Timely Response

2018-03-14

Manhattan, NY

Managing an account

Checking or savings account: Savings account

Fee problem
Complaint: I have two saving accounts with TD Bank and Checking Account and on XX/XX/2018 TD bank charge with {$5.00} fee is this legal with all the account with TD Banks this equal more then {$300.00} is this to charge me this fee Please investigate this bank fee and explain in write why I was charge {$5.00} with three accounts and the total balance is over {$300.00} and all misconduct and mismanagement found all individuals involved be convited according to United States Federal Regulation
Company Response: Closed with explanation

Timely Response

2018-03-14

AL

Problem with a purchase shown on your statement

Credit card or prepaid card: Store credit card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: After several returns, I informed XXXX Credit Card that my statement was not reflecting the credit returns for the items I have returned. They refused to investigate and look into the matter
Company Response: Closed with explanation

Timely Response

2018-03-14

West Chester, PA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2018-03-13

Castle Hills, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: I have on file as lived at XXXX XXXX Nd XXXX XXXX XXXX I have never lived those places my ex wife has also Credit inquiries at XXXX XXXX and XXXX company checked my credit with out my consent Also XXXX XXXX account belongs to my exwife I dont know if she put my name in these accounts we have been divorced since XXXX I have only lived at XXXXand XXXX XXXX XXXX only XXXX XXXX Texas
Company Response: Closed with explanation

Timely Response

2018-03-13

Los Angeles, CA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2018-03-13

Northside, NC

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: On XX/XX/XXXX I ordered a XXXX XXXX ( Model # XXXX XXXX XXXX XXXX ) online from XXXX. On their website, you can finance with them, and they use TD Bank for this purpose. After waiting several weeks I contacted XXXX XXXX their online chat on XX/XX/XXXX about the status of our order as we hadn't seen any progress in the shipping. I will attach the chat with XXXX in the documents. They indicated that it was Lost/Damaged and returned to XXXX, without any contact to us. The representative on the chat could help me no further and directed me to call the Billing and Returns department. I did that the same day and was issued a refund by XXXX, as I indicated that due to this error, I no longer wished to purchase with them. I was told I would receive a full refund, and that it would take 2-3 weeks to process with TD Bank. I have the confirmation email concerning the full refund. On XX/XX/XXXX A collections letter/bill showed up in the mail from TD Bank for this account, with a late fee added on XX/XX/XXXX. When I called, TD Bank indicated that the refund must not have posted, and to call back in a week. On XX/XX/XXXX I received a second collections letter from TD Bank and I called again. This time the representative of TD Bank could see that a refund was there, but had not posted yet. When I asked why then would I be charged a fee and interest on an account that should have a XXXX balance, as I had a full refund, the representative didn't have an answer and said they will have someone call me to rectify it. It is now XX/XX/XXXX and I have heard from no one and can get no where near a resolution with TD Bank. This has been going on 8 weeks, I filed complaints against both TD Bank and XXXX with the Better Business Bureau on XX/XX/XXXX. XXXX has not responded to anything since XX/XX/XXXX and directed me to contact TD Bank, of which I am getting nowhere. My concern is I'm going to have a negative effect on my credit for a product I never received.
Company Response: Closed with monetary relief

Timely Response

2018-03-13

Washington Green, CT

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: On XX/XX/2018 @ XXXX, I made an ATM cash deposit into my TD Bank Checkings account in the amount of {$630.00}. At the end of my transaction a receipt was issused and it read " available '' balance {$630.00}. ( Please note the bank verifies each dollar deposited in the ATM and records it on my receipt ) Immediately I log into my bank mobile app to see the funds " available. '' From the same TD bank mobile app I transfer {$200.00} of the {$630.00} to my TD Credit Card to make a payment. At the end of that transaction, a confirmation number is given along with my new balance in my checking account, {$430.00}. Well the bank ends up hitting me with an overdraft fee of {$35.00} claiming the {$200.00} were not available at the time the bank decided to do the transaction. So I called TD bank and according to the bank rep he stated that the Cash deposits at ATMs after XXXX are actually " pending '' and not available. And, that if I went online I would be able to see that. Well that is not what is on my receipt from the ATM and also my checking account moved funds around as if the funds were available immediately after the ATM cash deposit. So why the fees?! Please know this has happen more than twice already and I was able to prove the bank reps wrong and they refunded the overdraft fee. And for the record, Ive have always opted out of allowing any bank to let me charge something without the funds being available. I watch my account thoroughly and try my hardest not to pay these bank fees. I think its unfair the play of words the banks are knowingly using and because of it are actually stealing from their own customers. What is " available '' is available and not " pending. '' No where in my TD banking app or during the payment to another account did it showed me any signs of the funds being unavailable but instead transferred " successfully. '' This needs to be addressed. If there is a law protecting this, it needs to be changed. Taking from people when there was no real reason by the customer to be hit with a fee is a criminal act and no law should protect it. How many hard-working Americans who don't read the fine print or don't have the time to look deep into these unjust fees are being robbed daily? And how much of this unjust money is being put into these bankers pockets needs to stop. Another unfair act is that my " courtesy '' was used up on behalf of TD Bank 's mistakes. If I ever make a mathematical error or irresponsibly swipe my card, than by all means I would like to use my one and only " courtesy '' on my own mistake and not the banks. I will sound the alarm!! I will be heard. Please someone from my bank, someone other than a local branch manger, get back to me in a timely fashion. Thank You, XXXX. XXXX
Company Response: Closed with explanation

Timely Response

2018-03-13

New Hamburg, NY

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Closed with explanation

Timely Response

2018-03-13

Irving, TX

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with additional products or services purchased with the loan
Company Response: Closed with explanation

Timely Response

2018-03-13

Del Rey Oaks, CA

Getting a loan or lease

Vehicle loan or lease: Loan

Credit denial
Company Response: Closed with explanation

Timely Response

2018-03-13

Stevenson, MD

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: Bought the Car 3 weeks ago without issue and just received a letter that states that they are taking the loan back and it is not approved and I have 30 days to secure financing again after I signed a Contract and it was approved and I was even contacted and told that they were offering a Lower interest rate to me that would lower my payment like XXXX dollars a month or I could get the Gap Coverage and Now this I dont understand how they can do this after I signed a contract and have had the car for 3 weeks and now they just want to renig on the contract like I was never approved ... I find it funny their letter says that I was declined but I was not only approved but once they checked they stated that my credit was better and offered a lower interest rate and lower payment or GAP coverage at no additional charge because of the improved credit and now they don't want to honor the contract they entered into with me
Company Response: Closed with explanation

Timely Response

2018-03-12

Newark, NJ

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: In XX/XX/2017, I mailed a check to my credit card company ( XXXX Bank ) on the XXXX of XXXX I was informed they never received payment. I checked my T.D. Bank account and saw the check was deposited. upon further investigation by T.D.Bank they informed me the money was deposited to another T.D costumer account by mobile deposit, and told me to file a police report and they would have their fraud department look into it also. I filed a police report with XXXX XXXX. ( XXXX # XXXX ) and was told by the XXXX XXXX. they would need to get a subpoena to get information from T.D.Bank, Since that time I have yet to get an answer from T.D.Bank as to why my money has yet to be placed into my account. the amount of the check was {$1600.00}, but only {$1600.00} was deposited into XXXX XXXX account # XXXX on XX/XX/2017 at XXXX XXXX, I have contacted T.D. many times along with their fraud dept. and just seem to keep getting the run around, with promises of my money being back into my account soon. I have also been in contact with the Police who now have the name of the person who stole my money but would not release that information to me. they are still investigating also. Since I feel this was a complete error on T.D bank for depositing that money into a personal account when the check was clearly made out to XXXX XXXX ( XXXX XXXX ) they should have immediately returned my funds and go after the criminal who deposited the check into their bank.
Company Response: Closed with monetary relief

Timely Response

2018-03-12

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Can't close your account
Company Response: Closed with non-monetary relief

Timely Response

2018-03-12

Balmville, NY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-03-12

Northbush, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with monetary relief

Timely Response

2018-03-12

Nashville, TN

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-03-12

Pnte Vdra Bch, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response