TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 130
2018-03-26
NY
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: XXXX has violated x 15 USC 1692 by continuing collection activity after a cease and desist and 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response: Closed with explanation
2018-03-26
Northside, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I had security monitoring at my home. We sold our home in XX/XX/XXXX. The company continued billing me, even after several calls to stop. I had to end up faxing them a copy of the sale papers. In XX/XX/XXXX, I reached out again by letter and asked them to remove from credit reports because I was never late, I gave them my email address and phone number to contact me and I have not heard from them.
Company Response: Closed with explanation
2018-03-26
Durham, NC
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with monetary relief
2018-03-26
NE
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Td auto finance is reporting a hard inquiry that i did not authorize. I sent in my signed application which shows the date i applied and they ran my credit before that without my authorization. I have tried to get it removed td auto finance and the bureaus
Company Response: Closed with explanation
2018-03-26
West Brandywine, PA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Closed with explanation
2018-03-26
Flushing, NY
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-03-25
New Britain, CT
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Complaint: I XXXX XXXX satisfied an account in full of TD Bank through a third party known as XXXX XXXX XXXX in XXXX of 2018. However, TD Bank still maintains a full balance that needs to be updated to a zero balance immediately on all my credit bureaus. I paid this account by bank wire for the agreed amount of {$2000.00} to XXXX XXXX XXXX. This account needs to be updated to zero balance immediately.
Company Response: Closed with non-monetary relief
2018-03-25
Bethesda, MD
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-03-24
Hampton, VA
Managing an account
Checking or savings account: Other banking product or service
Fee problem
Company Response: Closed with explanation
2018-03-24
Boynton Beach, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-03-24
Lake Shore, MD
Incorrect information on your report
Credit card or prepaid card: Store credit card
Account status incorrect
Company Response: Closed with explanation
2018-03-24
Brooklyn, NY
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: My TD bank in XXXX is blocking any cryptocurrency purchases.
Previously, it would block any purchase from a website called XXXX. I would have to call in and have the website unblocked to make a purchase. Then the block would be immediately put back on.
Now, they've gone a step further. Now they are saying it's not even getting to their banking system. And that they can't unblock it because its not even getting to them. The purchase on XXXX says " declined by your bank ''.
The first representative i spoke with from TD bank on XX/XX/18 told me they have a new " blanket ban '' on all cryptocurrency. The manager i spoke to immediately after claimed they are not purposefully blocking anything. But after claiming that they don't know why it wasn't showing up, they made no effort to try to resolve the problem. You think a bank manager would want to know or solve a problem with a non-working purchase. It seems this would be a big problem or technical issue that their technology or security team would want to know about. But no help whatsoever.
I would like to resolve this block or sue TD bank. Thank you.
Company Response: Closed with explanation
2018-03-24
Foothill Ranch, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: Store credit card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Problem is with the customer service phone # on the statement its not working with the past 8 or 9 months so when I have issues I have to go on internet and get a contact # and when I call their customer service are not in XXXX they are in XXXX because they all have XXXX XXXX accent They are not helpful and their system about my account history is not accurate and correct My problem is everything I purchased I returned and nothing showed in my account they made s {$900.00} balance for me and its not correct You could try to call their phone # XXXX
Company Response: Closed with explanation
2018-03-24
Newington, NH
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2018-03-23
Burlingame, CA
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: Store credit card
Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: I signed up for a XXXX Red card and set it to paperless statements and meant to set up automatic payment. The automatic payment was not set up so my first payment was missed. There was no notification from XXXX and they charged a {$38.00} late fee. This happened again for two more months with no notification. The first notification I got was from a collections agency over the phone where I stated that there was no notifications. The agent claimed there were many notifications but that is false. I have many XXXX Emails and none are notifications of late payment. I have XXXX credit cards with on time payments for over 15 years and plenty of money in my bank account so there was no reason for me to let it go unpaid except for error which could have been quickly corrected with a simple late notification. In stead XXXX is demanding over {$100.00} in late fees on a single purchase, {$39.00} balance. I feel that XXXX was negligent in notification policy and is improperly profiting through late fee charges at my expense.
Company Response: Closed with monetary relief
2018-03-23
Fort Pierce, FL
Incorrect information on your report
Checking or savings account: Checking account
Account status incorrect
Complaint: XXXX XXXX shows an account open with XXXX XXXXXXXX XXXX which is now TD Bank. I have tried to resolve this issue but I am getting no where with TD Bank.
Company Response: Closed with explanation
2018-03-23
West Salisbury, VT
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with monetary relief
2018-03-23
Okc, OK
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2018-03-23
NY
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: A fraudulent charge of {$160.00} was made by XXXX using my TD Bank debit card in XX/XX/2017. I reported the fraud to TD Bank multiple times and the issue has still not been resolved.
- TD Bank first told me that they would investigate, but I didnt hear back.
- I called TD Bank again and was told that I had to resolve the matter myself with XXXX XXXX.
- I spoke to XXXX XXXX and they told me that I had to resolve it with my bank.
- I called TD bank again, waited for a response, and was eventually told that the claim was denied because they couldnt find any evidence of fraud, but I could not talk to anyone who actually did the review or made the decision. I was told that I must file a police report at my local precinct for then to re-evaluate the case.
- I filed a police report, went to the TD Branch and had the claim revisited. I was then told that the claim was denied because, again, they couldnt find any evidence of fraud.
I believe that TD Bank purposely made me go to the police just because they thought I wouldn't want to spend the extra time and they could ignore my case.
XXXX XXXX says that they will not talk to me about the details because I should be dealing with the bank.
TD Bank later said that if I file other requests with XXXX XXXX to force them to give me details about the transaction that they will review it again, but I believe that once again they are counting on me thinking it is not worth spending further time on this and that I will just go away.
Can you please help me resolve this?
Company Response: Closed with explanation
2018-03-23
IN
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I applied for XXXX XXXX on XX/XX/XXXX and was approved through TD Bank. I placed an order on XX/XX/XXXX and then cancelled it as my promotional item wasn't included even though I had selected it. OnXX/XX/XXXX I placed a new order that included my promotional item. The order went through and I saw the pending withdrawl on TD Bank. A few hours later I get an email that my order was suppressed and cancelled. So I waited 24 hours and placed the order again on XX/XX/XXXX and again it was suppressed and cancelled. I waited 48 hours and tried to place the order again onXX/XX/XXXX and still it keeps getting cancelled. I have called XXXX and TD Bank numerous times trying to get them to fix this issue as all my information is correct but they just keep telling me it's due to a fraud alert. XXXX says it's TD Banks issue and TD Bank says it's XXXX issue. I've called and verified all my information over the phone but yet they still will not let me place an order. At this time I have a hard check on my credit report as well as approved financing that XXXX and TD Bank refuses to let me use.
Company Response: Closed with non-monetary relief
2018-03-23
Staten Island, NY
Unexpected or other fees
Money transfer, virtual currency, or money service: Foreign currency exchange
Company Response: Closed with monetary relief
2018-03-22
Queens, NY
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Complaint: On XXXX XXXX my account was charged off due to a negative balance, on XX/XX/XXXX, I received a letter from a collection agency stating that my account has been placed with XXXX XXXX XXXX XXXX collection agency for collections from TD bank. On XX/XX/XXXX, th a direct deposit from a previous job came to the account. On XX/XX/XXXX the account was approved for credits only by ACH, and on the XXXX of XXXX a notice was placed with the credit agency that the account was cleared up. I did not approve any credits only on this account, onced it was closed and placed with the collection agency I no longer had any affiliations with TD. Also TD Bank are making all these actions against a closed account however they have not notifed me in writting of any of these transactions they took upon themselves to do. I just want my XXXX from this closed account.
Company Response: Closed with explanation
2018-03-22
Ellen Gowan, PA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-03-22
San Antonio, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have contacted them repeatedly to get negative past 30-60 days late off my credit report. I have paid on-time and have never gone past 30 days. They will not look at it or help me with anything. I was also part of the XXXX scam and I had charges on my credit card that were not mine and so I had balance that was not mine and they did not remove it.
Company Response: Closed with explanation
2018-03-22
Gardnerville, NV
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Closed with non-monetary relief