Selene Finance LP

2015-08-12

Bremen, GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: We got a loan modification with XXXX XXXX XXXX. XXXX XXXX XXXX sold loan to Selene Finance but did not send modification paperwork with sale ( per Bankruptcy Lawyer ). Per FHA Selene finance has reported that we have not paid loan in 1 year and has petition Bankruptcy court to remove automatic stay to proceed with foreclosure. The amount under the modification is XXXX per month. Selene Finance has stated we should pay XXXX. The initial court date with Selene has been reset because they did not know about the modification and are trying to authenticate and validate the paperwork. We have filed dispute with credit bureaus alerting them to the erroneous information that has been reported by Selene finance. There is plenty of bad press on the web and facebook about this company and everyone has the same issues. I explained to the Selene finance Bankruptcy Department that XXXX XXXX XXXX should have included the modification paperwork in the sale of the property. I was told that if the modification checks out they might be able to go back and change payments to reflect accurately. But we have not heard anything. The reset court date is 2 weeks out. My main concern is that Selene finance did not return any of the modified payments made and did not look into the complaint we made about which mortgage is correct.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-11

Rome, GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-09

Phoenix, AZ

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I am a victim of a Loan Modification fraud scheme that has resulted in the loss of my home. XX/XX/XXXX, after I lost my job XX/XX/XXXX, I contacted XXXX XXXX XXXX who represented herself as a loan modification specialist. I hired XXXX XXXX to represent me with my mortgage company, XXXX XXXX, to obtain a loan modification. On or about XX/XX/XXXX, XXXX XXXX informed me that Selene Finance had accepted my loan modification request and said the foreclosure was on hold for 60 days and attached a " Selene authorization form '' that I signed and sent back to her, giving her authorization to represent me. ( See email string dated XX/XX/XXXX from XXXX XXXX, attached as Exhibit 1 ; and executed authorization form, attached as Exhibit 2 ). On XX/XX/XXXX, XXXX XXXX informed me that " Selene Finance accepted my terms and we have now been assigned a process for your file. '' ( See email from XXXX XXXX dated XX/XX/XXXX, attached as Exhibit 3 ). Specifically, the " Loan will start at 2 % for the 1st 60 months then increase to 3 % year 6 then cap at 4 % remainder of the term ''. ( See email from XXXX XXXX dated XX/XX/XXXX, attached as Exhibit 4 ). She said she would keep me posted. On XX/XX/XXXX XXXX XXXX informed me that she was " not able to proceed '', until payment was received for her services in the amount of {$750.00}. ( See email from XXXX XXXX dated XX/XX/XXXX, attached as Exhibit 5 ). On XX/XX/XXXX I deposited {$750.00}, as instructed, into her XXXX XXXX account, XXXX, XXXX, account # XXXX. ( See Check No. XXXX dated XXXX, attached as Exhibit 6 ). Following payment there were multiple texts messages and XXXX messages from XX/XX/XXXX through XX/XX/XXXX requesting status updates and information and verification of the loan modification. ( See Text messages from XXXX XXXX, attached as Exhibit 7 and XXXX messages, attached as Exhibit 8 ). On or about XX/XX/XXXX, XXXX XXXX told me that my first payment on the new loan modification was due XX/XX/XXXX in the amount of {$1200.00}. ( See Exhibit 7, pgs. XXXX ). Thereafter, even after multiple attempts to obtain the paperwork from XXXX XXXX verifying the loan modification agreement and the payment plan for the loan modification, XXXX XXXX ceased communications with me. Id. On XX/XX/XXXX, I telephoned Selene Finance to inquire about my loan modification and to confirm where to mail my first payment. Unfortunately, the representative informed me that my house had been SOLD and was reverted back to Selene Finance as of XX/XX/XXXX. I explained my situation to the representative. The representative looked at my file and informed me that no one had ever contacted them to represent me on a loan modification. I then realized that I had been defrauded by XXXX XXXX. After some research, I discovered that XXXX XXXX had recently been charged in a XXXX count indictment for mortgage fraud and other criminal activity. I called Selene Finance again to inform them of the fraud, but was again told by the representative there was nothing that they could do for me now that the property had foreclosed. She told me to call the Trustee, XXXX XXXX XXXX who handled the foreclosure for a possible resolution. I contacted XXXX XXXX XXXX, explained the situation and the fraud, but was told there was nothing they could do. XXXX XXXX was indicted on XX/XX/XXXX. She has been charged with multiple counts of theft, forgery, mortgage fraud, real estate sales without a license, fraudulent schemes/artifices and money laundering ( See attached docket sheet in re State of Arizona v, XXXX XXXX XXXX, XXXX, attached as Exhibit 9 ). On XX/XX/XXXX I spoke with the prosecutor, XXXX XXXX, then gave a statement to the investigator, and provided her with the supporting documents and communications with XXXX XXXX. Please help.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-06

New Britain, CT

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: My husband and I applied for mortgage assistance through our lender, Selene Finance, on XX/XX/XXXX. Our mortgage company contacted us yesterday, XX/XX/XXXX to tell us that we have been denied and that the reason for denial is that we do not make enough money to get assistance. We were told that our investor, XXXX XXXX, had made the decision to deny us ( which is untrue because it says right on the XXXX XXXX website that they are only the guarantor and do not make decisions of this caliber ). When I asked for the phone number for XXXX XXXX so I could call them, I was provided with the XXXX phone number and was told it was the HUD phone number. My husband and I have been going through some serious mortgage issues since about XX/XX/XXXX and every time we 've gotten close to having our issue resolved, our company has been seized by the government and we 've been transferred to another lender which has forced us to begin the entire process from scratch each time. We currently owe about {$240000.00} on a house that is only worth about {$150000.00} and we were looking for " HAMP '' style help to reduce our principal. My husband and I both work full time and we are both veterans. How is it possible that we do not make enough to receive assistance? If we made more money, we would not need assistance.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-04

Delaware, OH

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-02

Fort Pierce, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Our mortgage loan was sold to Selene finance in XX/XX/XXXX. We had been making payments as scheduled. In XXXX a process server came to serve us foreclosure papers. We immediately called Selene to question the papers. We were told that " no active foreclosure was showing up in the system '' and that they would contact the attorney listed on our paperwork to cancel the case. We called to follow up and were told repeated times this was in fact done. In XX/XX/2013 after 8 months had passed we were made aware that all proceedings had continued and a sale date was even set on our home. We were never aware of any proceedings because their own attorney had been filing and sending legal documents and copies of court proceedings to an incorrect address that was not ours. By their own admission they had been using the incorrect address. Court hearings and even a default judgement was entered against us. During this time we agreed to set up a six month extension to get these errors corrected and obtain a final arrangement on our loan. We agreed and made all six payments even though we had been making payments during the time of all these errors had occurred with Selene and their attorney. When it came time to get our final modification our paperwork came printed with the wrong address. A second XXXX came without the escrow so also needed correction. We signed and notarized a corrected packet and it was also signed and notarized by Selene. We thought this whole thing was closed out and we could move forward. The following month we sent in our payment and it was sent back with a letter stating our agreement was null and void. Stating we did not send it in even though clearly we did and it took a few attempts to get it corrected that should have allowed for the time it took. In the end all parties signed it and agreed it was in place. They then set another sale date on our home. We have been fighting this process the whole time. Ultimately they offered to reinstate the agreement based on the errors that once again occurred. We were asked to resubmit a new set of documents with updated financial info. We resubmitted everything in XXXX. I followed up several times and was told a decision would be about 30 days. In XXXX I called again to follow up and learned our paperwork was never submitted for review or even processed. A " rush '' was put on it. The inspection was completed and submitted by an agent they chose even though we were the ones who were told it was still needed by Selene. A few days later a new approval was sent out via regular mail. 7 days before a sale date with one day to get it in. No terms were given and we were not even sure what they were. We received the documents the day before a sale was scheduled. The terms were more than the last signed and approved agreement with no terms given. Only XXXX payments going to a suspense account. We were not even guaranteed that signing it would cancel a sale scheduled at this late in the game. Following this a rep from the company came to our property stating a sale had occurred and no agreement was on file, even though we had paperwork showing differently. We feel this whole thing has been wrong from the start. We have shown diligence in resolving this and proof of payments. We have made sure to file complaints with all agencies locally and well as the attorney generals office to prevent this from reoccurring. It seems countless complaints occur almost daily about this company.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-28

Chestertown, MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-26

Saint Cloud, FL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-23

Hope Mills, NC

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-23

Franklin Lks, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-22

Menifee, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-21

Bronx, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-21

PA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I have been attempting to work with representatives at Selene Finance for over a year on resolving the short-sale or Deed in Lieu of my former home. I am constantly promised return phone calls and resolution to my matter month after month, only to learn that my case has been once again reassigned upon following up. They NEVER return my calls within the time frame given and I am always given " the run around '' when I call concerning the status of my account. For the last two weeks I have been promised phone calls to discuss resolution, but have yet to receive XXXX. I again called today to get a status update, but no one could give me an answer, nor did they have any idea what I was talking about. I have tried to be patient with them and have given them more of my time and information than necessary. Their customer service is a disgrace to the finance industry and is costing me valuable time that I could have had my home on the market and sold, but can not list it without their approval. Their lack of urgency has also cost me XXXX previous interested buyers in the past when my home was eligible to be placed on the market. They have no structure or protocol to follow with respect to these situations, which has brought me to this point.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-20

Lawrenceville, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-15

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Effective XXXX XXXX, 2014, Selene Finance LP took over my mortgage loan from XXXX XXXX XXXX. Since this time and to current date, I have been in dispute with Selene Finance LP regarding my mortgage payments. It is still unresolved even after multiple attempts and providing them with the proof of payment. My last bank statement included a delinquent notice that I am late on my mortgage payment and that failure to bring my loan current may result in fees and foreclosure.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-13

CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-11

Joliet, IL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-10

Lafayette Hl, PA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I fell behind on my mortgage XX/XX/XXXX as a result of a significant piece of my income being removed. In XXXX XXXX XXXX started foreclosure procedures against me and at that time, I filled out the paperwork for a loan modification. I sent the hardship letter and all documents they requested. They approved the loan modification on a trial basis. I had to make XXXX payments in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX XXXX. I did this by calling them as instructed, paid it over the phone, once cleared they provided me a confirmation number and I recorded that, as well as, the agents number. In XX/XX/XXXX during the last part of this modification, XXXX XXXX told me they sold my mortgage to Selene Finance. AS I paid the last of the three payments, I asked the agent, if they were going to send me my modified agreement and I was told no, XXXX XXXX would be doing that. I never received an introduction letter from XXXX, however I did receive an invoice showing that I owed in excess of XXXX. I sent them a letter, with all the documents requesting where I send the modification payments too, and asking where the documents were that I was told they would send. I received a letter from them stating they would look into it over the next XXXX days. I waited and waited. By XX/XX/XXXX, XXXX I sent them another letter, along with a check for close to XXXX to show I was holding the payments for them, I just needed them to send me the documents and tell me what else I needed to do for this modification. I pleaded with them. They sent me a letter and told me I was denied because I stopped making payments. Now my house is up for Sheriff sale on XXXX XXXX, XXXX - just XXXX days away. I feel like they duped me and they are n't honoring what they should be. In addition, I cant see where the payments I sent XXXX XXXX were ever applied either. I need help ASAP, I am about to lose my home and feel like I have no way out and on one on my side. Can you help me?
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-10

PA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: XXXX was the originating mortgage holder and they did not pay my taxes after all monies were escrowed. they sold my loan to selene finance and they paid it after XXXX said they would but did not, but they paid it from my escrow acct not from funds received from XXXX and now have a shortage in escrow. selene finance then hit my escrow acct XXXX for homeowners insurance, was late with it and only paid it once in 2013 as the insurance company never received the second payment. now escrow is short yet again and my payement went up {$200.00} + a month. i have been trying to get this fixed to no avail, XXXX has tried from what they said in the emails i have from them but selene will not respond. planet home is the new servicer and has been trying but they keep getting wrong information about the problems. both XXXX have acknowledged the issue and see where the problem are but can not get my {$2000.00} + back without selene finance 's cooperation. this has been going on for over 2 years and do not know where to turn. all has been documented as well as numerous emails. please helpthank you
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-08

Alpharetta, GA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-08

Crest Hill, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-07

Atl, GA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-07

Ft Lauderdale, FL

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: I received the response to my prior complaint ( XXXX ) and after reviewing the documents the status of my complaint remain the same. Selene Finance sent the XXXX set of loan modification documents with changes to a few pages. The XXXX set were clearly the ones that were never sent out because not only did the dates reflect it Selene Finance did n't take the time research the title/deed to show XXXX XXXX was no longer listed on the property. The second set of documents that were sent only changed the first page without making all of the changes. The third set reiterates what is obvious about XXXX XXXX. There is no need to mention XXXX XXXX in any of the documents! I have made it clear that XXXX XXXX is no longer affiliated with this property which is something that Selene Finance should have known before they sent out any paperwork. The documents are still reflecting XXXX with the XXXX payment being due XXXX XXXX. I attempted to contacted Selene Finance several times ... the line is always busy! After not being able to reach anyone I returned the entire package to Selene Finance.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-06

Oxford, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I am filing a complaint against Selene Finance due to the fact that I am going through a modification but I am being foreclosed on XXXX XXXX, 2015. When my account was transferred to Selene from XXXX XXXX XXXX, I was going through modification. I told Selene that I wanted to do a Deed in Lieu but was told I had to go through the other modification processes first, trial modification, short sale, then Deed in Lieu. Went through the trial modification. Submitted financial documents. My representative XXXX XXXX got with me and determined that my finances did n't allow me to be able to pay the {$910.00} trial mortgage payment. We contacted them and provided the information to them. After that was over in XXXX I began working on tthe short sale. I contacted a realtor to get help with that. I did n't know them personally but they told me they could set it up for me. Submitted information. Did n't hear anything from Selene so assumed everything was good. Then in XXXX, I got papers from the XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX saying I was being foreclosed on. Contacted Selene to find out what happened. Could n't reach my loan resolution contact XXXX XXXX. I was told that paperwork was n't received. Told them that everything was sent. They never contacted me to say anything. XXXX XXXX is supposed to be working with me and has n't lifted a finger to guide me or help me through this process. I have no idea what is going on. I have been treated terribly and this is n't fair. I need help and do n't know who to talk to or where to seek help. I do n't know how the foreclosure works and if I will just be put out one day while I am out. I am concerned and do n't know what to do. Please help me.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-01

Bradevelt, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response