Selene Finance LP

2015-10-28

NY

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-10-28

Prescott Valley, AZ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-26

Pinellas Park, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-22

Itasca, IL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: XXXX XXXX company sold my mortgage loan to Selene Finance. My loan was modified under XXXX XXXX company. Selene has done the following since they purchased the loan ; 1, ) Did not honor the modification2. ) Added {$140000.00} to the balance of the loan3. ) Increased the interest rate from 3.00000 % to 7.625 % 4. ) Did not pay the real estate taxes per mortgage ( from escrow )
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-21

Hillsdale, NJ

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-20

Queens, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-10-19

Memphis, TN

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: When checking my credit report, I found that XXXX said my mortgage account was closed when it was not. I filed a dispute and they corrected it, and now shows that account open, but now they have dropped my credit score XXXX points because of it. Even though I am paying it on time, and it was their mistake in the first place, I do n't understand why this adversely affected my score.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-13

Lawrenceville, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-09

Reno, NV

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-07

Foothill Ranch, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-10-07

Ft Lauderdale, FL

Settlement process and costs

Mortgage: Other mortgage

Complaint: We are a restoration company and we did repairs for a homeowner after a fire. Their homeowners insurance carrier paid the claim and as usual the funds came in a check with the mortgage carrier named on the check. Selene Finance has been holding the funds for nearly 8 mos. and is refusing to pay out. We have complied with dozens of requests, repeatedly, submitting the same paperwork and the same authorizations. For 4 months now we have been stuck in a cycle of Selene saying we are not on as a third party to speak to. We submit the authorization again, and they ask for the entire package to be sent in, again. We comply, and they state that they need to speak to the Homeowner. We get the Homeowner to call, and they say they need to review, when we call back they start all over again stating we are not authorized as a third party. Each step and submission is a 4-6 day process, so each cycle is a month of constant work. The home owner was living with a burnt out kitchen so we did the repairs with the promise from Selene that we would be paid. Now they refuse. Selene is withholding an insurance settlement even though they acknowledge they had a 100 % inspection by their third party inspector and a certificate of completion from the homeowner.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-03

Jupiter, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: In XXXX I bought a home, I put down {$66000.00}, financed {$330000.00}. The original loan was with XXXX XXXX, interest rate of 6.75 %, who then sold it to XXXX. In XXXX I had a substantial loss of income due to the economy. In XXXX XXXX I applied for HAMP through XXXX, I was n't behind on any payments at this time. After being told for a year I was a perfect candidate they turned me down. I was n't expected a reduction in principal. I just wanted a HAMP loan for my then UPB of {$320000.00} at 2 % for a year, then 3 % and ended up with 4 %, 40 year loan, payment approximately {$1800.00} including taxes and insurance. The letters said it was due to not enough income but XXXX 's attorney told me it was because I had an FHA loan. I knew it was n't due to income as other than a car payment I had no debt. I knew my debt to income ratio, did n't take a rocket scientist to know that I had plenty of income especially including my daughter 's income as she lived with me. They sent me a modification right when I had to leave town to be with my mother as she was nearing the end of her life. After being given a deadline and no time to get an attorney I signed the papers. My UPB went from {$320000.00} to {$370000.00} as they rolled in back interest etc which ended up being against the law. XXXX and many other banks got into trouble for doing the same during that period of time. However, that did n't help me as now my UPB is way more than what I originally borrowed. How they came up with {$50000.00} in a year beats me. My mother did pass away, I came back to town and hired an attorney. In XXXX my loan was acquired by a trust called XXXX XXXX XXXX TRUST and serviced by a company called Selene Finance out of XXXX. Dealing with Selene Finance has been a complete nightmare. All of the loan modifications that have put forth to me are outrageous. Total debt of {$410000.00}, first payment is {$20000.00}, 5 % loan. So on my own I recently discovered with the power XXXX that this trust bought my loan at auction from HUD via the XXXX Program. The trust bought homes in XXXX for 37.6 % of UPB and in XXXX for around 50 %. So they paid anywhere from {$130000.00} to {$180000.00} for my home. NOW I understand why they do n't want the loan, THEY WANT MY HOUSE. They are going to make approximately {$150000.00} - {$200000.00}. Pure greed. If you XXXX Selene you see my story over and over again. I am XXXX years old. I put my life 's savings into this home as I really thought I would live the rest of my years here. I have invested about another {$25000.00} into fixing up the home when I bought it. So they are taking everything I have worked all my adult life for. Why did n't someone offer me the loan at a reduced rate? The purpose of the XXXX program is to keep people in their homes. Almost XXXX homes have been sold at auction via the XXXX program, {$12.00} XXXX dollars. I wonder how many people have actually been helped and were able to stay in their homes. I really do believe the intent of the program is good. I suspect it is homes like mine that the investors really want to hold onto because I put a substantial amount down so they stand to make more money. Selene is putting pressure on me to settle and to turn the keys over to them. The real kicker is they want me to move out by XXXX XXXX. During the XXXX? That alone is heartless. I wish they understood the difference between a house and a home. These are our " homes '' we are trying to hold onto, it hurts our hearts to lose our homes. The memories of our families, they are taking so much from us for the almighty {$.00} It is unreasonable for Selene to expect me to agree to a loan that is for way more than what my house is even worth.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-02

Zanesville, OH

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-01

College Heights Durango, CO

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-01

Fort Russell, IL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I was working with a law firm for a modification on my home. This started XX/XX/2015.my trial period was XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX which the payments were made. I was supposed to receive my finalized paperwork which I have not received. XX/XX/XXXX I noticed my mortgage statements were showing in arrears of {$10000.00}. I contacted the law firm and they submitted everything that was needed and this was finalized, so we thought.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-30

New Bedford, MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-09-27

Brentwood, TN

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: I have been informed that our home mortgage have not been properly handled during the modification back in XX/XX/XXXX. My wife lost her job in XX/XX/XXXX due to being laid off. Once we discovered she lost her job we immediately call XXXX XXXX XXXX about our income change. That 's when we decided to go through the modification process. We never stopped making our payments. We did not have the income to pay the full amount so we paid half the mortgage payment to keep some form of payment documented. XXXX XXXX XXXX said the amount of the money we were paying would be added to the end of our loan once the modification was complete. The estimated amount of money that we paid toward our loan during the modification process was est. {$13000.00}. XXXX XXXX XXXX dragged this modification alone for over 2 years or more. We have been thinking about selling this home and buying a new XXXX but discovered a few months ago that we are upside down on our mortgage. Everything we have ever paid on our loan was not applied to our loan. When we finally received our final notice of the amount of mortgage payment change the cost of the loan had went back to est. {$140000.00} it was like we never paid anything into our loan after being in the home since XX/XX/XXXX. The loan amount went back up over the amount we paid for the home. We knew this could not be right. Our loan has been now been sold to Selene Finance, who do n't even hold our note, they only collect. When we started questioning our loan a few months ago, Selene reported to us that we may need to investigate our loan because we have been ripped off. We have lived in this home for 10 years now, it do n't even look like we paid anything toward our mortgage. We ca n't afford an attorney, so we are in need of some help on how to move forward with this matter.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-25

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-24

Andalusia, AL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: My mortgage was with XXXX XXXX XXXX after being sold XXXX. In XX/XX/XXXX I applied for a mortgage modification due to the downturn in the economy. After 4 years of submitting the same information over and over, I gave up and offered them a deed-in-lieu of foreclosure in return for a {$10000.00} relocation assistance. I was then told I had to go through a short sale period first, which I did. At the end of that time, I worked with XXXX on the deed-in-lieu and executed that on XX/XX/XXXX & I vacated the home on XXXX XXXX as instructed by XXXX.. That document was never recorded, the relocation assistance was never paid, and on XXXX XXXX my mortgage was transferred to Selene Finance . Now I am almost 2 months into dealing with this new company and they are even more difficult to deal with. I have emailed and called on a regular basis ; I receive no replies to emails and when I call I am told it is being worked on, " just XXXX more thing needed, '' etc. I am living with my ex-husband because I can not afford to rent a place to live until I receive the relocation assistance monies. I have done everything I have been asked to do and in a timely manner and I need some assistance immediately. I am XXXX years old and at this rate I will never be able to purchase another home.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-09-22

Grover Hill, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-21

Droop, WV

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-18

Washington, DC

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt was discharged in bankruptcy
Complaint: I received a phone call today from Selene Finance attempting to collect a debt discharged in bankruptcy. My mortgage. Attached also is a copy of a letter I received on XXXX XXXX, 2015. I do n't understand why it is taking so long to foreclose on that house.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-17

Davie, FL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-09-16

Hauppauge, NY

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-15

Port Richey, FL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response