Selene Finance LP

2016-01-29

Crockett, KY

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-28

Rockaway Beach, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-01-22

CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: I was a victim of predatory lending by XXXX who overstated my income leaving me in a situation where I did n't make enough money to afford my home after which my loan was transferred to XXXX. As a result of this strain, I became ill and have not worked full time since XXXX XXXX. My loan was transferred from XXXX to XXXX who refused to allow me the right of a reduction in principal and reduced mortgage payment as a result of the settlement agreement between XXXX XXXX XXXX. XXXX placed my loan in foreclosure just before transferring my loan to Selene Finance in XXXX XXXX. I received written correspondence from Selene assuring me that they would work to help me keep my home. As a result, I applied for a loan modification only where I included all requested supporting documentation such as proof of income, tax returns, etc. However, on XXXX/XXXX/XXXX I received a notice of denial based on debt ratio. Within the same denial notice, I was also denied a short sale or deed in lieu of which I never applied for. It was evident that Selene was blocking all avenues of me keeping my home and instead of their promise to assist me, they were rushing to place me in a homeless situation. I filed an appeal on XXXX/XXXX/XXXX based upon all three denials but never received a response or formal documentation denying my appeal from Selene. After leaving several messages for my loan representative XXXX XXXX, on XXXX/XXXX/XXXX I spoke with Selene Rep. XXXX XXXX who read me a portion of Selene 's justification for not approving my load modification which read " customer was denied modification because of previous modifications that the borrower did not accept. '' It was clear that Selene 's denial was based on notes made by XXXX representatives which may or may not have been accurate as I 'd filed previous complaints with the Attorney Generals Office because of inaccurate and conflicting information. Before finishing the notes, XXXX XXXX abruptly placed me on hold and transferred me to my loan representative XXXX XXXX who stated that he had not returned my calls as a result of dealing with his own personal family issues. He went on to say that I will not receive a formal notice denying my appeal because it was not deemed a legitimate appeal because I did not provide sufficient proof of income. This is untrue because I provided proof of income in my additional application and if there were deficiencies in my appeal, I should have been given the opportunity to make corrections. Additionally, XXXX XXXX badgered me regarding the complaint I filed with the Department of Justice demanding to know if I filed an outside complaint and with whom. He went on to state that the denial of my loan modification was also based on the fact that I filed a complaint outside of their office. He also stated that their company was not going to postpone the sale date for my house in order to allow me the option of either a deed in lieu of a short sale. When I asked XXXX XXXX for a written policy stating that fact, he said there 's nothing in writing and I would have to take his word. I later received a call from his XXXX XXXX XXXX but was unable to speak with him as I was in the process of filing a chapter XXXX bankruptcy case where I am currently waiting for the discharge. Also, my property has been scheduled to be sold on XXXX XXXX, XXXX. I was told by the foreclosure trustee that Selene could both cancel the sale of my property as well as take my property out of foreclosure altogether. I am requesting that both the aforementioned be done immediately so that an investigation of my case can be done. There appears to be retaliation, many inconsistencies in what was given to me in writing and what was disclosed over the phone. XXXX is also part of this predatory lending/unfair practice and have made a grave mistake concerning my home.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-22

Bloomington, MN

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have been working with a HUD approved housing counselor to have Selene review my request for modification. On XXXX/XXXX/XXXX my housing counselor and I were told to send in the XXXX most recent bank statements and proof of income. We advised Selene that Social Security was my only income and they requested a letter stating that Social Security was my only income and I was no longer self-employed. We sent it per their request. On XXXX/XXXX/XXXX my counselor verified with XXXX at # XXXX that the paperwork was received and nothing new was needed. On XXXX/XXXX/XXXX my counselor called Selene to check on my request status and spoke with XXXX XXXX she was advised that the request was closed out because we did not send the bank statements per the letter request in XXXX XXXX. The requested bank statements were sent on XXXX/XXXX/XXXX. However, the XXXX XXXX was not statement, but a full month transaction history of the bank account because statements were n't available yet, which included my name and account number, the same as on the XXXX XXXX bank statements. We were told by XXXX XXXX that even though we were told all the information was received by Selene on XXXX/XXXX/XXXX that the transaction history was no acceptable. XXXX XXXX stated that Selene did not send out a letter stating the transaction history was not acceptable, but said that they made several unsuccessful attempts by phone only, to reach me. Since they call me for collection reasons all the time and I am working with a counselor I did not answer the calls. I thought they would send a letter if something was missing. The modification request was closed and we were told that we would need to resubmit everything because Selene does n't have competent people answering the phone who could have told us on XXXX/XXXX/XXXX that the transaction history was not acceptable. Had we been told that day we would have sent the statements as soon as I got them from the bank, which was the only reason I did n't have them to send on XXXX/XXXX/XXXX. There should have been more than enough time between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX for someone at Selene to make a note stating the transaction history was not acceptable.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-21

Augusta, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-21

Long Beach, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-20

Minot, ND

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-20

Jamaica, NY

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: Selene Finance is knowingly currently engaging in the prohibited practice of dual-tracking while I 'm actively applying for and being considered for a loan modification and also failing to respond to my mortgage loan requests pursuant PART 1024 -- REAL ESTATE SETTLEMENT PROCEDURES ACT ( REGULATION X ) Subpart C -- Mortgage Servicing CFR 1024.38 ( b ) ( i ) ( ii ) ( iii ) ( iv ) ( v ).
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-20

MD

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have been trying to work out a modification or payment plan with my lender, Selene Finance for a very long time. I had a forbearance agreement in place that the lender failed to hold up their contractual commitments and I have subsequently filed Chapter XXXX to help me re-structure my mortgage debt and save this home. On XXXX XXXX, XXXX, Selene received an Attorney Authorization to work with me on a loss mitigation agreement. Following Selene 's receipt of the authorization, I have called repeatedly to discuss my options with Selene. From my phone number and/or my loan number, I was put into a voicemail box that states that the 'agent handling my account is not available. ' More than two dozen times I received this message and left at least a dozen messages. No return phone call, no letter, no return contact from Selene, which is the way it has been since they began foreclosure proceedings on me. I make good money and can restore this loan if they are willing to work with me. On XXXX XXXX, over one month later, I was able to get an agent on the phone by blocking my number, not entering my loan number, and pressing # repeatedly. This agent acknowledged receipt of my Authorization, and said there are no records of me calling. She said the agent handling my account was XXXX and that I could leave her a message, which I agreed to do and did. She suggested that I submit a Loss Mitigation Application, which she instructed was available on Selene 's website. The agent explained that once submitted, I would receive notification within 72hrs if the package was complete, or if there were any additional documents/information required. I promptly submitted this form with all the necessary documentation the same day, XXXX XXXX, XXXX. It has now been 8 days and I have yet to hear from Selene, again. This has been the story for years as they have refused to communicate, refused to honor their contractual agreements, and have blocked any means for me to restore my loan status. It is obvious to me that Selene wants to foreclose on my home, irregardless of my ability to mitigate the loss.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-20

Lawrenceville, GA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-20

SC

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: XXXX XXXX XXXX ( f/k/a XXXX XXXX XXXX ) took over my loan. After suffering a financial downfall in the recession we tried multiple, multiple, times to modify. XXXX had a Foreclosure Mill file for foreclosure while we were still submitting for XX/XX/XXXX or so time paperwork for a mod. Foreclosure was stayed b/ this is our primary residence and due to the DOJ halt on foreclosures on primary residence. The case was dismissed and XXXX quickly agreed to not only a modification but also a principal reduction. GREAT! We did our trial payments ... .we signed a modification agreement finalizing the conditions and all was back on track. A few months in I received a notice that our new payment was going to increase by several hundred dollars??? WHY? Apparently there was a negative {$13000.00} in our escrow account that was throwing off the monthly payment. I quickly called my BofA representative that handled our modification ( Not there anymore ), Called/ emailed the Foreclosure Mill that was involved as a contact with my modification. No help. Then went through the multiple departments at XXXX to try and correct the problem. Some reps in certain dept. said, " Yes, I can see the error but I can not correct it. '' They would just direct me to another department without any resolution. I was told the only way to try and clear up the error would be to apply for another modification. WHAT? I do not want another modification. I just want this error on the escrow account corrected! I ended up sending in all the modification docs yet again b/ it seemed to be my only option. I was denied and then sent to appeals ... .then my loan and servicing was closed/sold/transferred to Selene Finance . I quickly explained the situation to the Selene rep. that seemed to have NO information about my past with XXXX. I then sent a QWR certified mail requesting information on the accounting/servicing/terms of the loan they now claim I owe them. After XXXX days I received a reply from Selene which said it had enclosed items such as payment history, detailed acct. history, etc. etc. But none of those attachments were in the packet. I sent A SECOND QWR that was acknowledged by Selene on XXXX/XXXX/XXXX and again it has been 45+ days with no response. My concerns are 1 ) Selene Finance is not adhering to RESPA rules ( over 30 days, NEGATIVE reporting to credit agencies ) 2 ) My original XXXX loan was registered with XXXX but has been inactive since XXXX. 3 ) The assignment recorded in my county has known robo-signers with lapses in recording dates. XXXX XXXX No one will seem to give me a proper chain of XXXX. XXXX ) The assignment from XXXX to XXXX on file at XXXX XXXX is signed by ASSIGNOR : XXXX XXXX. XXXX XXXX is the VP for Selene. Where is the signature from XXXX to Selene? How is it they can purchase my loan at a steep discount and then try to collect much more? How do they have the right to report my loan since it originated on my credit report when they just purchased it 5 months ago?
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-20

IN

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Our mortgage payments are, and have been, up to date. We have all the documentation to prove this, however, Selene Finance is continually sending us Certified and regular USPS mail stating that we owe for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. They did not respond to emails. XX/XX/XXXX we sent a certified letter with our complaint and proof to Selene Finance. Over a week later we finally received a response via email stating that we owe for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX in spite of having just provided proof in a certified letter that XX/XX/XXXX - XX/XX/XXXX have been paid. We responded to the email and again have not received a response. Today we are sending yet another certified letter to Selene Finance to provide them with another copy of the same proof that those payments have been made and to correct the error in their system.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-01-16

Hartford, AR

Settlement process and costs

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-14

Flushing, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-14

Chattanooga, TN

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-13

Aliso Viejo, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-12

Schuylkill Haven, PA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-11

Charlotte, NC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-11

Atlanta, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-09

Bellaire, TX

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Our mortgage was sold from XXXX to Salene Finance in XXXX 2015. I paid my XX/XX/XXXX payment to B of A but Selene never got it and assured us during the transition I would not be assessed late fees or report negatively to the creditors ( which I was ). Long story short my husband have just come out of a 4 year on off unemployment steak we asked Selene for a payment plan and submitted our paperwork. We made our XX/XX/XXXX and XX/XX/XXXX Payments but they are not reflecting as being paid so we look 4 months behind. They denied our request for a payment plan because they want to come into our house. Now when we modified with XXXX they did an outside inspection. We live in this house it 's an invasion of our privacy and they are n't applying our payments so they can kick us out.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-01-08

Indianapolis, IN

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-07

Nashville, TN

Settlement process and costs

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-05

Bartlettsville, IN

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-31

Annapolis, MD

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-12-30

Schuylkill Haven, PA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response