Selene Finance LP

2015-05-20

GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I am trying to work with my lender on a loan modifcation and they are refusing to review my loan for a modification. I have a FHA loan and they are advising me that my packet had to be sent to them XXXX days before the forelclosure but i didn ; t even know i had a foreclosure until 1 week ago. Also i did not receive the foreclosure letter until XXXX XXXX, 2015 there was no way for me to send the packet in XXXX days before the foreclosure when i did n't know there was a foreclosure until XXXX days before the scheduled date. Please help me keep my home
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-20

PA

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: In late XX/XX/XXXX, I had financial difficulties because prior to that my wife was n't fully covered for XXXX, because she was n't old enough for medicare. She had an accident and XXXX. XXXX XXXX at the time had my mortgage. XXXX informed me not to pay the mortgage as they ( XXXX ) were working on a loan modification. I had sent them everything that they required from me. This was a VA mortgage. I found out that XXXX sold the mortgage to Selene Finance and that Selene is the sister company of XXXX. Selene Finance contacted me and also stated to me not to pay the mortgage as they were working on a loan modification as well. I gave them the same information that XXXX had wanted. Later, I received a letter back in XX/XX/XXXX that Selene wanted me to do a Short Sale with a forbearance program. This was a shock to me and my wife for we never saw this coming for they were supposed to be helping me to obtain a loan modification. I was very upset and felt betrayed and used by the bank. Why did n't they tell us to put our house on the market in the first place? I then contacted realtor from XXXX, SC. a XXXX XXXX from XXXX. She had listed our home for {$300000.00} then dropped it to {$270000.00}. After appraisal came in at {$290000.00}. The apprasier told us he worked for the Bank ( Selene Finance ) and that the VA sent paper work to the bank for this appraisal. The appraiser stated that all the additions and ugrades did not count at all, ie : morning room, sunroom, extended family room, porch, XXXX car gargage, enlarged master-suite and bath, all the wood flooring throughout the house etc. We were upset at that because that was a large part of the purchase price for the home. Appraiser said our house was beautiful and turn key ready for anyone that wants to buy. He also asked, " Why would XXXX like you want a house this big ''. You should get a small house. Meanwhile, another realtor, XXXX XXXX XXXX brought by parents of a client that was coming back from XXXX to the USA and were looking for a home. They, the clients put in an offer to purchase our home but our realtor ( XXXX XXXX ) never presented the offer to us, instead we found out that she put in a counter offer asking the clients to pay $ XXXX more for closing, but was actually trying to get money for her Lawyer. XXXX informed us of this action with XXXX XXXX XXXX. The buyers walked. I fired XXXX XXXX, our realtor from being our agent and informed the Bank ( Selene Finance, XXXX XXXX ) and she was upset at me for firing her. I had called her Lawyer ( XXXX XXXX from XXXX NC ) XXXX XXXX informed me that he only works for the buyer and seller and never asks for money for closing or from the realtor, his fees are paid through the bank in a short sale. The bottom line is when we hired another realtor XXXX XXXX told the realtor what the bank needed and XXXX ( new realtor ) tried to work with her but she kept changing the price. At the last minute we had a buyer fir $ XXXX and XXXX XXXX told XXXX the VA wanted more money. XXXX asked me if I had XXXX, I said no. I also called VA they told me they never ask for money. The bank told me they were going to foreclose on XX/XX/XXXX, MY wifes birthday. But the Bank never gave me a letter of the date. The buyer walked away then bought the hose in forecloser. I called the XXXX in XXXX and the Head of it told me that the Bank, Realtor and buyer was in a XXXX as it is a criminal offense.I sent all this info and more to the Attorney General Office in SC, and so far I have not had a call back on it, Selene as I had found out later through blogs have done this to most everyone. They to me stole our house and I hope no one else falls pray to their scams.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-19

Borough, CT

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-19

Oxford, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I had a mortgage counselor to send Selene Finance a modification package about four months ago. When I contacted an attorney with XXXX to see if she could assist me with getting a QWR from Selene Finance stating why I was charged advertisement fees, title fees and other fees. When the attorney reached out to Selene regarding the QWR, they responded with a denial of my request for a modification. In the denial letter it states that I do not qualify for the mortgage program requirements which I know is not true. I do qualify and I do make enough money to afford my house. Selene took an extremely long time to respond to my modification request. They do not have rightful reasons to deny me and I feel they only did so to avoid giving me the QWR. I want to get my modification that I have been trying to get for almost three years now. From being transferred from XXXX XXXX XXXX XXXX to XXXX XXXX XXXX and now to Selene Finance. I have been jumping whatever hoops my mortgage company tells me to but then they still deny me a modification.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-18

Franklin Lks, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-18

Columbia, SC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: We filed chapter XXXX bankruptcy XX/XX/XXXX and we decided to convert to a chapter XXXX XX/XX/XXXX and we included or mortgage in the chapter XXXX and our mortgage company XXXX sold the loan to another servicer Selene finance without filing for foreclosure when we went to bankruptcy court for the chapter XXXX. Selene finance did not foreclose until 1 year later and they were supposed to foreclose when we went to court a one year ago. We have XXXX loans on our credit report and we want the loans removed and the proper foreclosure date updated on or credit report. That foreclosure date should be XX/XX/XXXX. That is the discharge date for the bankruptcy chapter XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-18

Bronx, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I was on a repayment plan ( forbearance agreement ) with Selene Finance that was canceled abruptly without cause and without a truthful justification for the cancelation. I had satisfied my repayment plan as contracted through XX/XX/XXXX and only after making a payment in XX/XX/XXXX, was it returned without proper explanation. XXXX XXXX, my single point of contact at Selene Finance, initially stated that the repayment plan had ended, which was the reason for the cancelation albeit a false reason per the attached forbearance agreement, but has since tried to justify the cancelation by stating numerous erroneous and egregious reasons for the repayment plan cancelation as follows:1. Repayment plan ended in XXXX XXXX. No BPO was performed on the property3. Force-placed insurance was in effect4. Payment was not received on timeAttached please find the following documentation for your review and as supporting evidence of the continued unlawful and unfair mortgage servicing practices of Selene Finance : FORBEARANCE AGREEMENT - DATED XX/XX/XXXX MORTGAGE STATEMENT - DATED XX/XX/XXXXThe attached forbearance agreement ( Agreement ) sheds light on the fact that it was Selene Finance that breached the Agreement when Selene did not bother to review us for apermanent mortgage assistance solution as outlined in the attached Agreement. Selene carried on with the abhorrent business servicing practices by instead abruptly canceling the Agreement for suspicious and conflicting reasons - forcing my family into foreclosure - and ultimately penalizing us for the unfair and unlawful actions and wrongdoing of Selene Finance. I find this to not only be detestable but also criminal. In reviewing the attached mortgage statement for XX/XX/XXXX, it is daunting as to why Selene Finance 's solution to a financial hardship as a result of financial and XXXX hardships would be to increase the already high payment amount of {$1800.00} by {$250.00} a month for almost a year and then deny us the right to continue to pay the unfair and unreasonable " forbearance '' amount of {$2000.00}. We were willing to do anything to keep our family home. There were no options presented to us back in XX/XX/XXXX when Selene Finance abruptly and without cause canceled the Agreement. XXXX XXXX, our single point of contact that we do not trust due to past lies, did state back on XX/XX/XXXX that the Agreement officially ended in XX/XX/XXXX but was extended until there was an issue with a property inspection and property insurance that may or may not have played a role in being kicked out of the Agreement without being provided with permanent mortgage solution options or a decision as outlined in the Agreement. There was no permanent solution offered nor was there a loan modification decision reached per the terms of the Agreement. Selene deemed that we no longer met the mysterious guidelines for the Agreement - even though Selene had been accepting payments on our mortgage loan as late as XX/XX/XXXX before canceling it in XX/XX/XXXX - or any other mortgage assistance solutions without providing a substantial reason for the Agreement cancelation and without following through with the promise stated in the Agreement to turn the temporary Agreement into a permanent solution. Any help you can provide would not only be welcomed but also greatly appreciated, thank you!
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-13

Bayway, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-13

Miami, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-11

Southern Pnes, NC

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: I can not get my mortgage company to send me a bill. They are mailing it to the wrong address and told me I need to correct it. I never asked them to send it there so I do not understand why I ca n't get a bill mailed to the home on file ( the property address for the mortgage ). I am unable to pay my bill, so my credit is being affected.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-08

Chandler, AZ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-08

GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: My ex husband and I had a finalized divorce in XX/XX/XXXX. Before that I was not living in the home since XX/XX/XXXX. XXXX XXXX XXXX was our mortgage lender and because my ex husband got behind on payments Selene Finance bought the mortgage. In our divorce agreement I was to get a quit claim deed and my ex was supposed to submit that to have the mortgage refinanced and taken out of my name. Well because he was behind on payments, and I have proof I was n't in the home since XX/XX/XXXX, the modification did n't go through with XXXX XXXX XXXX. Selene Financial bought the mortgage and keep giving us the run around. My name is still on the mortgage, therefore, causing my credit to plummet. I have contacted them and they have tried to now give me information but when I threatened them with a lawyer then they keep sending the same messages about the modification was denied and they will resubmit. Needless to say my ex has n't made payments on the home since XX/XX/XXXX!!!!!!!! This is very upsetting to me and I am ready to get some justice, get this house out of my name, and move on with my life. I am contacting you for help. Please help me in any way you can. Thank you!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-08

Tacoma, WA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-07

MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: This all started back in XXXX 2014. My current mortgage co then approved me for a modification to lower my payments and interest rate. Payments were to start in XXXX 2014 and last payment in XXXX 2014. I made all payments on time thru XXXX 2014. Well as of XXXX 2014 my last payment was to be made to the new mortgage co that bought my mortgage Selene Finance. For the XXXX they did n't have an account for me to apply payment. Finally in XXXX I was able to make the payment. but they still had old payment amount. I explained the modification, they said it was noted in the file but has n't been uploaded yet should only be another week or XXXX before completed. XXXX 2014 I had my credit report pulled only to find out that my score dropped over XXXX points in XXXX months, I had a XXXX credit score took me a very long time to get there. To my surprise Selene Finance had reported late payments since XXXX of 2014. I have been in contact and even faxed my modification agreement and proof of the payments being made on time to them XXXX times over the last XXXX months. I have made my modification payment them each month. they still have not updated my file or applied all modification payments properly XXXX months after taking over my mortgage and they are still reporting me now XXXX months behind on my mortgage. I have talked and emailed Selene Finance several times no phone calls have returned, no emails responded to. All I keep getting from Selene Finance is " it should be updated in a week or XXXX '' Still XXXX months later getting the same answer. I have talked to other mortgage companies and they basically said I was XXXX royally by Selene Finance and good luck.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-04

IN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I used to be with XXXX XXXX but they sold me to Selene Finance several months ago. I have never been late on a payment and have never received calls about payments until they took over. The first 2 months I sent the payment around the XXXX of the month through my banks online bill pay. Both months they called ( usually by the XXXX or XXXX day of the month ) claiming to not have gotten the payment. Then when I came back at them they reluctantly admitted " oh wait, we do have it but it has n't been posted ''. So I started sending it on the XXXX of the month ( again, XXXX online bill pay ) which worked the first month but today I received another call from them! I have read many complaints about them pretty much saying the same thing. It is so very frustrating to know I 've paid - even way early - and still get a call every month harrassing me and telling me they havent received it. What can I do? Please help!
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-01

Wilm, NC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-30

Jupiter, FL

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: XXXX transferred the servicing of my mortgage loan to Selene Finance, effective XXXX XXXX, 2015. I immediately started receiving statements where they had added in all types of extra fees and charges. I tried calling Selene Finance to discuss my mortgage and have had a difficult time reaching anyone. When I finally did reach someone, I was told that they could not discuss anything with me because XXXX had not sent them all my paperwork. This is outrageous. Selene Finance has possibly the worst customer service of any company I have ever deal with. The phone is always busy when you call, many times you 're placed on hold and the call gets disconnected. I have read horror stories on the internet of other homeowner 's experiences dealing with Selene Finance. I 'm shocked that this company is allowed to do business. In addition to this complaint, I 'm also filing XXXX with the XXXX Attorney General, the XXXX Department of Banking and the XXXX Department of Banking.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-29

MA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-28

Lk Buena Vis, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-27

Evans, CO

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-23

Reidsville, NC

Application, originator, mortgage broker

Mortgage: VA mortgage

Complaint: got a piece of property in NC in XX/XX/XXXX, I been trying to tell everyone sense XX/XX/XXXX this was fraud, but no one did anything about it, this supposed to be a VA loan, then we have XXXX XXXX XXXX, XXXX, XXXX, XXXX the XXXX. coming after us are XXXX XXXX XXXX located in XXXX NC, and Trustees of XXXX, this was never a loan but a refinance, i cough up with the scam in XX/XX/XXXX, we were never late in our payments with XXXX, but XXXX decided after been told to look into paperwork to foreclose on us, I never got to discovery or been to real court all our motions been denied they are trying to steal peoples homes in special XXXX XXXX XXXX wich is connected with XXXX XXXX. can someone look into this is thousands of illigal foreclosures done by this companies happening in my county XXXX NC.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Damascus, PA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-20

Clayton, MO

Disclosure verification of debt

Debt collection: Mortgage

Right to dispute notice not received
Complaint: This Mortgage debt with Selene Finance has been discharged in a bankruptcy filed legally and document with U.S. Bankruptcy Court XXXX XXXX of Missouri. Currently on my credit reports it shows that the listed account for Selene Finance, a real estate mortgage account as having a closed as " derogatory '' status as of the date of XXXX XXXX, 2012 which happens to be the same date of the Chapter XXXX Bankruptcy filing which included this creditor. The creditor seems to insist on reporting incorrect information on my behalf.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-19

East Fishkill, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-18

NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: my mortgage company states i did not pay 5 months of my mortgage. I have canceled checks from Selene Finance. I called they would not speak to me. told me to mail or e mail a dispute. Meantime they are refusing my last XXXX loan payments saying is not the amount owed. I have submitted the email with cancelled checks, after XXXX more phone calls - customer service states takes 30 days to even review- meanwhile Selene Finance is putting derogatory remarks on my credit for late payments. This is not the first encounter with this company of fraud attempts to default my loan. unfortunately i am unable to refinance due to this company saying i am behind in payments. This company NEEDS TO BE SHUT down.. I am not the only person they mess with. I have researched numerous complaints very similiar to mine on the internet posting regarding this company. I do understand the CEO of this company once was partner in NY firm and attempting similiar issues. I do hope you can help and eradicate this company, and stop this fraud business.
Company Response: Closed with explanation

Disputed: Yes Timely Response