RUSHMORE LOAN MANAGEMENT SERVICES LLC

2016-05-10

Laurel, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-10

Washington Green, CT

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: My mortgage lender has not paid my property taxes and I now have a warrant against the property. They have not received a payment from them since XXXX 2015. Next payment was due XXXX 2015. I sent my lender a deliquient letter and they said it would be paid within two weeks. Two months go by and that 's when I received a warrant from the XXXX. I 'd like to know how to proceed and it it possible to change lenders. I have absolutely no trust in them and they are clearly mishandling my mortage payment that I send to them on time every month. This lien goes on my credit and I 'm at risk of losing my home.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-10

Bronx, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-10

Val Verde, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: On XXXX 2015 I signed a deed in lieu, the bank ( Rush Loan Management ) took possession of the property to satisfy loan XXXX. After many inquires to the mortgage bank they refused to provide a document stating the status of the mortgage loan and they keep reporting the account as " on past due '' affecting my credit and my possibilities to get credit.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-10

Agua Fria, NM

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: ( this is a follow up to the complaint XXXX. I applied for a loan modification with the lender at their suggestion and they suggested that I look into foreclosure as a solution. After all the wrongdoings from XXXX XXXX, the person who will be most hurt is myself ) I applied for a construction to permanent loan with XXXX XXXX XX/XX/XXXX. With the builders contract, they required me to borrow more money than the original contract to ensure the home 's completion. During the course of construction, the builder stole approximately the same amount of money which was over {$100000.00}, did n't complete the home, but XXXX XXXX closed the loan and made it a home mortgage loan ( not a construction loan ). The home was never completed and the builder sued for {$250000.00}. After two years of trials and arbitration, the builder lost but did not pay the award or legal fees. Home is still not completed. Before the suit started, I applied for a loan modification and was denied it because I had been paying my mortgage. When I could no longer pay for the legal fees and mortgage, I fell behind with my mortgage payments and was able to get into a loan modification program. It took over 2 years and near the end of the process with XXXX XXXX ( I thought ), I paid over {$10000.00} in fees for the modification and after the last payment the loan was transferred to XXXX and then onto XXXX XXXX. I continued to work with XXXX XXXX on the modification for another year or so. On XXXX XXXX, XXXX they approved the modification, and gave me 4 hours to sign the documentation and return it to them. XXXX. I did not check my email that day ( the notification for the modification was emailed ) because I spent the day in the hospital with my parents. The same day the loan was also sold to XXXX XXXX, effectively cancelling the modification. After some time, XXXX XXXX accepted the original terms of the loan modification. It is a 40 yr loan with over {$300000.00} ( estimated ) in penalties added to the loan for time I was attempting to modify the loan. Last year the same loan was transferred to Rushmore with the same conditions, although for many weeks it was unclear where I should send my mortgage payments, and I feared might again fall behind in the payments. It is just very unfortunate that due to the predatory practices of XXXX, an unscrupulous builder that stole from the construction draws ( mainly from lies and asking me to make payments for materials and to contractors with the promise of repayment from the loan ), XXXX XXXX continuing to issue the draws to the builder, and XXXX unwilling to help keep the loan from going underwater, I am now in a situation where I have a home I can not sell and a loan I will probably not be able to payoff in my lifetime. Added to this burden was the legal fees owed to save the house. I have included with this explanation, many of the documents used during the trial and arbitration. Note, the builder lost the original lawsuit, the arbitration case, a XXXX lawsuit, and an appeal. To date, he has not paid any part of the judgement. 1 ) lawsuit from builder ( XXXX pp ) 2 ) summary of costs lost during the construction of the home ( XXXX pp, {$70000.00} ) 3 ) summary from home inspection and cost to complete ( XXXX pp, {$120000.00} ) 4 ) summary of out-of-pocket legal fees ( XXXX pp, {$13000.00} ) 5 ) summary of legal fees for attorney ( XXXX pp, {$62000.00} )
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-09

Mountain View, OK

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I received a call from the home retention coordinator for Rushmore Loan Management Co. on XXXX/XXXX/2016. She called to inform me that Rushmore had declined to accept the offer for a short sale on my property which is scheduled for foreclosure on XXXX/XXXX/2016. This was the second offer on the property that she declined. She said the XXXX offer was too low and gave my realtor, the figure that the 'investors ' would accept. A XXXX offer for the amount that she stated was acceptable was then submitted, and after reviewing the XXXX offer, the home retention coordinator contacted me via phone to inform me that the offer was rejected and the company would proceed with the foreclosure ( which is scheduled in 9 days ). She then offered, for the second time a deed in lieu, which she advised me to accept. This was the second time she had offered me the option of a deed in lieu. The time the offer was made was on XXXX XXXX via a letter sent to my home which was delivered by XXXX. The original offer for the deed in lieu included a {$3500.00} relocation clause. At that time, I told her that I had a short sale buyer for the house. The home retention coordinator proceeded to order an appraisal. In the meantime, my realtor submitted the sales contract to the home retention coordinator. She declined the initial offer stating that the appraisal came in above the short sale offer. After speaking with the home retention coordinator about the original offer, the realtor went back to the buyer and informed them that the offer was not accepted and the buyer resubmitted an offer for the appraisal amount that XXXX XXXX requested. When the home retention coordinator phoned me today ( XXXX/XXXX/2016 ) to state that the second offer had been rejected, I asked her why and she said because " the investor just does n't want to accept the offer. '' She then offered me the option of the deed in lieu for the second time, but this time, the offer was reduced by {$500.00}. When I asked her why the original offer was reduced -- especially after I made a good faith effort to sell the house, she said because I had run out of time and since the foreclosure was in 9 days, {$500.00} dollars of the initial DIL offer had been taken off the table. This conversation upset me and I told her as much and she proceeded to speak to me in a patronizing and belittling tone and said that I could either accept the offer or the house would go into foreclosure and that she would not talk to me about the matter any further. I felt that the home retention coordinator was threatening me and bullying me into taking a deal that might not be in my best interest and treating me as though I had no recourse except to accept her unprofessional treatment and tone towards me.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-06

Cleveland, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-06

Wichita, KS

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-06

Chula Vista, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-05

Woodland, WA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Rushmore is denying a short sale that we have had in process for 60 days before the foreclosure date. They never did an interior appraisal. They only did a drive by one and gave it an unfair market vlaue. We provided pictures, comparables, and a detailed explanation for why their value was too high. We even got an ALL cash buyer to take on the responsibilty of fixing the home to avoid foreclosure. Now they are transferrign the loan to XXXX Mortgage. But the foreclosure will take place before the transfer. We need help.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-04

Riverdale, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-04

Aurora, CO

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-04

Pittston, ME

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-04

Henderson, NV

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-03

Bronx, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-02

Keyport, WA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: This is in reference to CFPB case Number : XXXX ; We sent a QWR to Rushmore Loan company. The QWR response from Rushmore was within the time confinements, but was a INCOMPLETE response. This QWR was a request for information from Rushmore LLC, since WE HAVE NOT RECEIVED ANY CORRESPONDENCE FROM THEM FOR 1 YEAR after being transferred to their service!!! NO NOTIFICATION FROM THIS " SERVICER '' FOR A YEAR?? WHO COULD AND SHOULD HAVE CONFIDENCE IN THIS COMPANY?? As per the QWR documents Rushmore sent earlier this month -- -- still not included with their response were ANY copies of ANY documents that are/were required throughout the year. It was as if they just " discovered '' us, when I sent the information and documentation request by QWR!! Insufficient documentation : 1. Limited documentation of the date and service transfers from previous servers. 2. NO documentation of the " forced placed insurance '' policy, i.e., policy copy, dates of coverage, amount charged to our account. 3. Indications that Rushmore did not have " add-ons '' to our loan " during the time Rushmore has been servicing our loan '' ... what about the previous servers? 4. NO documents to establish the CHAIN between the original lender and the current owner of the Note and Mortgage. 5. Payment History -- THE QWR Account History was the FIRST documentation to us from Rushmore in an ENTIRE YEAR! Payment histories were enclosed for previous XXXX ( XXXX ) and scattered documents ( no payment history ) from XXXX, other previous servicers were not included. Again this does NOT SHOW THE CHAIN between the ORIGINATING lender and teh current owner of our Note and Mortgage. 6. Annual Escow Analysis Statement was not sent by Rushmore, but a copy of XXXX 's Annual Escow Analysis completed LAST YEAR. None from Rushmore. Questions not responded to : 1.What is electronic XXXX number assigned to this account. 2. Proof of true sale of the note from Lender to investors. 3. XXXX XXXX Report in order to see the audit trail of the alleged transfer in ownership and transfer in security interest. 3..A complete AUDIT HISTORY from loan origination ( XXXX/XXXX/2002 ) showing dates payments were applied and to what internal accounts ( principal, interest, suspense, escrow, etc ). 4. A complete and itemized escrow for this account, from the date of the original note ( XXXX/XXXX/2002 ) to the date of the QWR. 5. A complete and itemized statement from the date of origination of the loan to the date of the QWR, showing ALL forced-placed insurance, the name of the insurance co. and the relation of the INSURANCE company to the servicer at the time or a related company, and the amount of commissions the servicers of my loan have received. 7. What does this acronym stand for " XXXX '' Investors? Are they associated with ANY pervious owners of my note ( e.g., XXXX ; XXXX ), as being owned by these banks? Does XXXX have connections or business assocations with any previous servicers? 8. NO copies of loan modification attached, when XXXX and Rushmore were BOTH sent final loan modification papers right about the time that WE WERE TRANSFERRED TO RUSHMORE!!! Rushmore 's lack of communication and documentation is atrocious!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-30

Naperville, IL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Our loan was sold fraudulently from our original lender to another company. The loan was paid off on XXXX XXXX, 2013 by sale. After numerous attempts with phone calls and e-mails asking for our original wet ink cancelled note and mortgage we to this day have not received them. The property is now up for sale and the chain of title has been broken and the owner selling the property is not the actual owner. As a mortgage holder it is my right to get my cancelled note and mortgage. The title is clouded and I do not want to have any responsibility in this mess and I am asking for my rights to be honored.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-29

Primm Springs, TN

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Kagel Canyon, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Lenzburg, IL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

E Stroudsburg, PA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-26

Ft Charlotte, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-23

Greenwood, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-23

MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: we fell behind in mortgage, way behind. we have tried for loan modifications several times. one company took {$2500.00} and closed up shop taking my money with them. Rushmore, the mortgage company told me they would do modification for free, take 30 days. I called about 3 months later after never hearing anything even after phone calls and told they never did it and it takes 6 months!. we have gone to many people, taking money up front, even after I told husband not to do it, and no where. I cant do thru bank either. Now on XXXX XXXX I got a letter telling us that we had to sign our keys over to Rushmore by XXXX, 2016. That we would get only {$2500.00} AFTER they decided if it was acceptable to them. I have since got a letter from a lawyer telling me that the auction on property is XXXX XXXX, 2016 at XXXX XXXX. If it is being sold at auction then Rushmore is in now way going to give me moving expenses since they will then no longer own property. we have not sent back their letter. I do not have means to move as rents in my area are as high as mortgages! we also have a XXXX yr old son that they are putting out on street. We need longer then XX/XX/XXXX to get up funds and need much more then the {$2500.00} they offer.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-21

Dixmont, ME

Other

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response