RUSHMORE LOAN MANAGEMENT SERVICES LLC

2018-03-28

PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I APPLIED FOR HARDSHIP ASSISTANCE TWICE SINCE XX/XX/XXXX AND I WAS DECLINED AGAIN ON XX/XX/XXXX STATING THAT MY CIRCUMSTANCE HAS NOT CHANGED. MY INCOME THEY STATED THEY USED IN XX/XX/XXXX WAS {$2800.00} AND THE NEW INCOME THEY VERIFIED FOR THE NEW DENIAL IS NOW {$2500.00} SO YOU CAN CLEARLY SEE MY INCOME DROPPED YET AGAIN HENCE ME ASKING FOR HARDSHIP ASSISTANCE. MY RATIOS ARE WELL WITHIN FEDERAL GUIDELINES AS I HAVE READ OVER AND OVER THE GUIDELINES SINCE I ALWAYS HAVE TO FIGHT MY SERVICER. I NEED MY FILE TO BE ESCALATED AS IT IS APPARENT THE SERVICER IS TAKING UPON THEMSELVES TO DECLINE ME VERSUS MY INVESTOR THAT ACTUALLY HOLDS THE NOTE. XXXX IS NOT DECLINING MY FILE ONLY RUSHMORE BECAUSE THEY DO NOT UNDERSTAND THE MEANING OF NO CHANGE IN CIRCUMSTANCE. MY CURRENT FRONT END DTI IS 42 %, WHICH IS ABOVE THE REQUIRED 31 % AND MY BACK-END RATIO IS 36.93 % AT ITS HIGHEST SO TO STATE THAT I AM NOT WITHIN GUIDELINES IS BEYOND BELIEF AND NEED SOMEONE WITH THE UNDERSTANDING OF GUIDELINES TO STEP IN AND CORRECT THIS SITUATION. I AM XXXX YEARS OLD AND ITS APPARENT THAT RUSHMORE IS TRYING TO TAKE ADVANTAGE OF ME BECAUSE I AM SENIOR CITIZEN AND I WONT UNDERSTAND. ALL GUIDELINES ARE PRESENT ONLINE FOR EVERYONE TO READ, I WILL NOT BE A VICTIM TO RUSHMORE AND THEIR ABUSE.
Company Response: Closed with explanation

Timely Response

2018-03-28

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-27

Jupiter, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Rushmore Loan was servicing my home mortgage at XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX, we sold the home in XX/XX/XXXX& moved to XXXX FL inXX/XX/XXXX. I never received my escrow check as I closed out my mortgage with them. I was a victim of mail fraud, provided all the proper documents to them & XXXX XXXX who cleared the check in XX/XX/XXXX. This has been going on for over 6 months without any closure on the issue, horrible customer service on where the case stands. I call XXXX XXXX every 2 weeks & they tell me the case is still open/pending, & no one at Rushmore gets back to me after continuous voicemails & emails to my initial given POC. XXXX XXXX says they can't help me or provide any further details since my dispute/claim is with the issuer of the check of Rushmore. The amount is for {$5300.00}.
Company Response: Closed with explanation

Timely Response

2018-03-27

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-27

FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Rushmore flagged my account and has not allowed me to make payments. Rushmore states missing documents from loan modification even though I have all documents. They were faxed on XX/XX/XXXX. Seen XXXX XXXX in XXXX XXXX XXXX on XX/XX/XXXX. Judge ordered Rushmore to unflag my account and allow me to receive a modification. Account is still flagged. Now Rushmore is in defiance of a Judge 's order.
Company Response: Closed with explanation

Timely Response

2018-03-27

Liverpool, TX

Credit monitoring or identity theft protection services

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with product or service terms changing
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-26

Houston, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-26

Cleveland, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-26

Newark, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: The Rushmore Loan Management Services LLC holds the loan on my mother 's house. The property is being sold " as is '' because she can no longer financially carry the house or manage it. There are two departments at Rushmore the Loss Draft and Loss Mitigation departments. We are currently dealing with both. The problem is that the two departments are not in agreeance on how we should resolve our situation. The contractor should be paid by Loss Draft for his work which Loss Mitigation wanted done before they could proceed with the sale of the house. Rushmore Loss Draft is refusing to release the funds. And Loss Mitigation will not accept or process any offers if all issues are not resolved prior to it coming to their table. The longer Rushmore turns down offers, the worse the situation becomes for this inner-city house. The house is vacant now and has been broken into several times. We have called repeatedly but we have been refused a three-way conference between the seller and the two departments. They have repeatedly given us excuses as to why they can not provide funding. Rushmore agents never give us the same information twice. They will not put things into writing and have even called to say they gave us the wrong information and will not honor the cash amount they said they would offer the contractor because they did not read their own notes clearly. This is very unprofessional and unacceptable and should be addressed immediately. There is a huge disconnect between the two departments which ultimately leaves me, the seller, at a loss and at a stand still.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-25

Mccullers, NC

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-03-23

Fort Pierce, FL

Incorrect information on your report

Mortgage: Conventional home mortgage

Complaint: Rushmore Loan Management Services, currently has my home loan and during Hurricane IRMA I was contacted and informed that I am eligible to skip 3 months on payment and that the 3 months payments would be placed in the back of my loan. After speaking the representative I asked repeatedly will this effect my credit, the Rep stated that it would not because of the Hurricane Irma and Fema. They even stated that because I was setup on auto pay they will remove me of that for now and I would have to call back in XX/XX/2017 to get the auto pay back up. But about a month later I started getting mail about loan modifications and late pays, so I called the lender and they stated not to worry about the letters its systematic letters they have me under the program until XX/XX/XXXX. Now just a few weeks ago I went applied for a home equity loan and was told that my lender is show me past due on my payments. I called the lender to correct the reporting and to send me a letter. I have not heard from them or received a letter regarding my payments.
Company Response: Closed with explanation

Timely Response

2018-03-23

Oxford, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-22

Bohemia, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Since XX/XX/XXXX, I have been involved in the short sale of a property that my late husband owned. Previously, my late husband had been making an effort to short sale the property without success. In XX/XX/XXXX, the XXXX XXXX XXXX declared that the property was not habitable due to a water leak, debris, faulty utilities, and black mold in the basement. OnXX/XX/XXXX, XXXX bid Property ID : XXXX there was a winning bid for {$330000.00} for the sale of the subject property. The asset manager was named XXXX XXXX. We made communications with her through Equator property system. The previous loan servicer XXXX XXXX stated that the investor for the home laon desired {$320000.00} net at the closing in XX/XX/XXXX and stated that the loan had been transferred in XX/XX/XXXX. I had submitted in XX/XX/XXXX that the purchaser would pay the {$320000.00} but XXXX XXXX did not submit the HUD1 to the investor. OnXX/XX/XXXX, I had submitted through my realtor a short sale a HUD1 for a property in XXXX County and we also provided a closing date to XXXX XXXX XXXX. The HUD1 statement submitted to the new loan servicer, XXXX XXXX XXXX stated that the purchaser would pay {$320000.00} net. My husband past away and I have been depressed and since we do not live at the property, we wanted to sell the property. We informed the bank that my husband had medical bills and expenses owed and that was around {$25000.00} and we asked if it could be taken from the proceeds but we later had the purchaser agree to pay these expenses. In XX/XX/XXXX, we informed Rushmore that we were concerned about having black mold remediation because of the mold in the basement of the property it is a serious health problem and public safety risk and the cracks in the foundation of the property. Rushmore stated that the investor wanted a net amount of {$340000.00}. They stated that the investor was firm based on an increase in value of the property. I know that the property did not increase in value because in XX/XX/XXXX, I told them through my agent that I was concerned about the increased damage to the property including the roof, cracks in the foundation and the mold. I was also concerned whether XXXX XXXX XXXX had hired a third party contractor because locks were changed on the property and someone had put a tarp on the roof. I requested on XX/XX/XXXX, for Rushmore to have any third party contractor cease and desist work on the house because the XXXX XXXX XXXX had stated that my realtor would have total liability for any damage or injury to the property. Previously on or around XX/XX/XXXX, Rushmore was sent photos detailing the property condition that included cracks to the foundation, damage to the walls, damage to the roof and debris. The photos showed that the mold had spread from the basement to the first floor. A subsequent email was provided later in XX/XX/XXXX detailing that the mold was likely to be spreading to the second floor as well as any temperature above 50 degrees could cause the mold to spread. Rushmore representative in the liquidation short sale department, XXXX XXXX stated in an email " Sorry for any confusion but I have never had an approval on this short sale. When it transferred over to us we were under the impression that the prior servicer had issued an approval for the XXXX maybe thats where the confusion is coming from. I will update the file with all the info you have sent in but once again the investor is firm on the counter ( $ XXXX ). '' A response was provided that et amount of $ XXXX and the winning XXXX bid was $ XXXX. The investor can confirm this with XXXX XXXX. The property has black mold on two floors and this can be verified despite the investor stating their offer is firm we state that the offer is not based on facts nor the history of this file. On XX/XX/XXXX, Rushmore was sent an email on my behalf that stated : " We have a serious issue with the black mold as the temperature today is over 70 degrees which will increase the growth of the black mold. It is already on the first floor and due to the increase in temperature that it is likely to increase to the second floor. I have no plans to enter into the home as it threat to my personal safety. No one should be inside the property with the exception of black mold hazmat team of professionals. I am concerned that if this house becomes infested that there will be no market value as it will be condemned. ... .. the family is frustrated ... and want to close as soon as possible. The investors have not been back to the property but we are concerned if they went back it would be a problem because of the black mold growth would depress the value of the property. It is in the best interest of all parties to close as soon as possible. We may not have a buyer if the mold grows because mold remediation for all three floors removal, demolition and replacement of walls and treatment of the walls could cost well in excess of $ XXXX The last appraisal confirmed the extensive damage and mold and this was the banks appraisal. On XX/XX/XXXX, the XXXX XXXX XXXX condemned the property and Rushmore was notified by email. The bank failed to understand the seriousness of the mold despite informing them since XX/XX/XXXX that the mold was getting worse. On or around XX/XX/XXXX, Rushmore stated by an email of XXXX XXXX that they were firm on their request net amount of $ XXXX. They did not provide any evidence of how they believed that the property was still worth $ XXXX when it was now condemned by the XXXX XXXX XXXX. OnXX/XX/XXXX, I responded by my agent that this made no sense at all. What comparative values support this valuation for the condemned house. How can they say that the property value increased when it was declared condemned by the XXXX XXXX XXXX. The loan servicer and investor should know that a condemned property is not habitable and when it is condemned it voids the certificate of occupancy. I would like the bank to just provide a net amount that they would like based on the current condition of the condemned property so that we can submit a HUD1 and close on the property. They need to stop being deceitful and deceptive by stating that the home improved without providing an appraisal and they are aware that the property can not be inspected or entered because of the black mold and the fact that it was condemned. Please assist me I am a widow suffering from this ordeal with the bank and I do not want a foreclosure and just want to short sale the property and waive any outstanding debt for the estate of my husband. I seek justice and fairness and speedy resolution so that I may sell the property and move on with my life.
Company Response: Closed with explanation

Timely Response

2018-03-22

MI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am requesting your evaluation of a matter that involves the potential loss of my home. As a matter of information and coordination, I have also been working with XXXX XXXX at the Michigan Department of Insurance and Financial Services on this matter. However, given the importance of this matter to my family, I am also referring this to the CFPB to ensure that all avenues have been explored in our effort to bring a satisfactory solution for all parties to our loan. In XX/XX/XXXX, my wife and I consummated two above-market rate mortgage loans with XXXX XXXX XXXX which were immediately sold to XXXX XXXX prior to making the first payment. The intent was to execute a 3-5 year debt reduction strategy and refinance at a market rate at the end of this period. However, the economic downturn in XX/XX/XXXX brought the collapse of home prices and in XX/XX/XXXX, my wife lost her job which result in our income being reduced by 35 %. For the period immediately subsequent to her losing employment up until XX/XX/XXXX, through reliance on our personal and retirement savings as well as selling our second car, we managed to keep our loans current while my wife attempted to find employment. However, starting in XX/XX/XXXX, still lacking a replacement for her job, we began to fall behind on our mortgage. At that point, we did precisely what would be standard protocol for this situation and contacted all of our creditors to make payment arrangements consistent with our available resources. With the exception of XXXX, we reached agreement with all the non-mortgage creditors and over the course of 8 years have paid off the principal balance ( totaling in excess of {$80000.00} ) for all but one for which we will make the final payment in XX/XX/XXXX. Additionally, during the last 36 months, we have reduced the 2nd mortgage by {$23000.00} and over the life of the loan to-date have reduced the 1st mortgage balance by {$26000.00}. XXXX, however, would not make any arrangements or efforts to bring the mortgage payments into alignment with our financial capabilities even to the extent of refusing to accept an application to refinance the loan even though at that point we had a good payment history. The only accommodations they made during this time was to allow for partial payments but still continued to assess late charges and charged us for accepting the payments over the phone. Also, during this period, they began rolling accrued interest to the end of the loan in an effort to bring us current. This process continued for the next six years during which we were diligent in making and honoring payment arrangements all the while continually inquiring about the possibility of a modification or refinance to end this craziness. However, they seemed quite content with keeping the late fee and interest accrual revenue machine chugging along. In XX/XX/XXXX, they charged-off the 2nd mortgage and sold it to XXXX XXXX XXXX. In XX/XX/XXXX, XXXX sold our loan to XXXX XXXX and included with the sale of this mortgage was accrued interest in the amount of {$22000.00} and late charges in the amount of {$2700.00}. Although we continued to struggle, lacking any other option ( that we were aware of ), we continued slogging along in an effort to protect our family home of 25 years. In XX/XX/XXXX, our loan was sold again to XXXX XXXX XXXX along with the huge accrued interest and late fee balance. Also occurring during XX/XX/XXXX, our 25 year old furnace failed and the {$3400.00} it cost us to replace it put us once again in the position of being behind on our mortgage. In conversations with Rushmore Loan Management Services ( servicing the loan on behalf of XXXX XXXX XXXX ), they advised us to submit a loan modification application which we did so on XX/XX/XXXX via fax. On XX/XX/XXXX, having not heard anything regarding our modification request, we contacted Rushmore and were informed that our application had been denied on XX/XX/XXXX because the lender does not evaluate or grant loan mitigation requests unless the loan is at least 60 days past due. When we inquired about a denial notice that should have been provided, we were advised we had been sent one on that date. We advised we had not received it and we received an overnight package on XX/XX/XXXX with this notice. Similar to what we were told verbally, the denial reason was The Owner of your loan does not offer a loan modification based on the level of delinquency of your account. We were counseled to resubmit some income documentation to re-initiate the modification review process and escrow our payments until the status of the modification process was finalized. On XX/XX/XXXX, I received my response regarding our request for a loan modification. Regrettably, they denied this request although I am requesting clarification of the reasons for this denial as the notice listed a number of potential reasons but it is unclear which apply to me. I have included a copy for your reference. In the notice provided, Rushmore indicated they obtained a Broker Price Opinion which estimated the value for our property at {$190000.00}. Based upon this value, in an effort to save our home of 25 years, I have received a commitment from my current employer ( see attached commitment letter ) for a mortgage loan in the amount of {$190000.00} at a rate of interest ( a 7/1 ARM with an initial rate of 2.4 % ) more consistent with the market. The resulting payment will put our housing debt ratio well within industry guidelines with the total debt-to-income ratio also well within guidelines reflecting our diligent efforts to reduce our outstanding debts. We have proposed to Rushmore a settlement amount of {$190000.00} ( and included a copy of the commitment letter ) which would entirely liquidate the outstanding principal balance while leaving unpaid $ 17,000+ in deferred interest and $ 2.700+ in unpaid late charges. ( see attached loan statement ) The vast majority of these charges were accrued during the period the loan was owned and serviced by XXXX and prior to the subsequent sale of this loan to XXXX and XXXX XXXX XXXX XXXX XXXX XXXX. During the entire period subsequent to origination of this loan by XXXX, we have been treated very poorly by all owners of this loan. All have been unwilling to work with us and the game plan has seemed to be to keep our credit damaged to eliminate our ability to refinance in order to protect the high rate of interest and to keep generating interest accrual/late fee income. I have long felt that XXXXs actions were inconsistent with the UDAAP and perhaps even the ECOA but we were reluctant to pursue a complaint with the CFPB. Our concern was that if a complaint was unsuccessful, we might be subjected to more aggressive collection actions. What I did not know was that our loan was sold 60 days before XXXX entered into a settlement agreement with the DOJ, CFPB and all the states attorney generals covering UDAAP violations of the exact nature we were subjected to. I did not learn about this until the expiration of the settlement process and can not fathom why we would have been excluded other than perhaps deception on XXXXs part. In spite of this, based on our remediation efforts and the increase in our home value as the economy improved, we are in the best position yet to resolve this matter once and for all. My concern is that the large balance of accrued interest/late fees will impede our ability to reach an agreeable settlement. When added to the principal balance outstanding, the total payoff would be far in excess of the market value they have identified and if they stand resolute in requiring payment of them, it would likely preclude our ability to execute a refinance. I understand these accruals/fees are perfectly legal ; however, I believe that XXXX employed unfair and abusive practices in accumulating them. Moreover, given my knowledge of the pricing of the sale of mortgage loans ( particular delinquent or troubled loans ), and the fact that XXXX was anxious to liquidate all their US mortgage loans, I am certain the price established with XXXX involved a discount to the principal value and did not include these fees which would be considered an additional income opportunity for XXXX. Subsequently, in the sale of this loan by XXXX to XXXX XXXX, I am certain the principal value was discounted even further given the delinquency that existed at the time of sale and also did not include the accruals/fees. In short, I am certain the {$190000.00} offer significantly exceeds the value XXXX XXXX holds on the books for our loan and would represent a very nice return for the 4 months they have held the loan. On top of the other indignities we have experienced, I would regret losing my home because these charges represent an insurmountable hurdle to reaching an settlement agreement In my opinion, our offer would likely exceed any net amount they could expect from foreclosure when you subtract the time and costs they would incur to acquire the property, manage it until sale as well as the corresponding sales fees and commissions. In line with the following statement made in conjunction with the DOJ settlement agreement imposed upon XXXX, we ask that you evaluate these interest accrual/late charges as we believe they are the result of unfair and abusive practices. Mortgage servicers have a responsibility to help struggling borrowers remain in their home, not to push them into foreclosure, said General Counsel XXXX XXXX of HUD. This agreement is another example of how multiple agencies in the federal government and state attorneys general across the country are working to make sure the mortgage industry treats consumers fairly. In conclusion, it has been a long, arduous road back for us but I firmly believe that a reasonable solution can be worked out that would satisfy all parties to this transaction. Over the last 10 years, we have done everything we believed possible to position us to emerge from this situation. However, our single point of contact at Rushmore has not been responsive despite repeated calls and voicemails and given our prior experience with these lenders, we want to make sure all viable options are exhausted in our efforts to keep our home. We are not unreasonable in our expectations and are willing to do everything we can within our means to structure an agreement to retain our home. The bank that I work for recognizes the work that I have done getting here as well as the impact on our ability to service our debts given a rate reduction from 8.5 % to 2.4 % and will support a refinance to the extent that they can. However, they must operate within LTV considerations and if XXXX XXXX insists on a total payout of these fees ( even though they would not likely capture them if they had to acquire and sell the property themselves ), it would likely push us into foreclosure. Because we have gone from the potential of executing a modification to our only option being the sale of our home on a short sale, for which Rushmore Loan Management Services is demanding we provide them with a listing agreement within 14 days of their letter dated XX/XX/XXXX ( which we did not receive until XX/XX/XXXX ), TIME IS OF THE ESSENCE! Given these time constraints, we are submitting this matter to you contemporaneously with the submission of our settlement proposal to Rushmore in the event these fees become an impediment to reaching a settlement agreement. We look forward to your prompt review of this matter and any assistance in ensuring a resolution that is equitable to all parties. We look forward to rejoining the mainstream credit community as well as preparing for our retirement and enjoying life once again. Enclosures Rushmore Loan Modification Denial Package XXXX XXXX loan commitment letter Rushmore loan statement Rushmore settlement proposal communication Copy of XX/XX/XXXX appraisal report ( referenced in the settlement proposal )
Company Response: Closed with explanation

Timely Response

2018-03-21

Newnan, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: After my loan was transferred from XXXX XXXX XXXX to Rushmore Loan Management, they would not accept any payments onto my account. I was advised to fill out a loan modification packet which I did and was denied. A denial letter was mailed to me where it indicated the reason why I did not qualify for a loan modification. The income they calculated was incorrect as well as the additional identifying facts they stated were also false and incorrect. I appealed the denial letter and Rushmore Loan Management refused to respond to my appeal and failed to address the errors at hand. Also they never sent me a notice allowing me an opportunity to reinstate the past due amount. There letter stated that I was not eligible for a modification because I failed to send proof of the good faith payment however, they never offered me any good faith payment or discussed any amount to send.
Company Response: Closed with explanation

Timely Response

2018-03-21

Blue Springs, MO

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-21

Tibbs, MS

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I became delinquent on my mortgage when my father became XXXX XXXX. I had to assist with his medicines and care. I request a mortgage modification several times from my mortgage company to keep my home. Rushmore has refused to assist me with saving my home. Spoke with XXXX today Ext XXXX, Rushmore customer service and he stated the loan modification was denied because they didn't see sufficient funds for the down payment and the file was denied. XXXX was unwilling to assist with help. I have not received any documentation from Rushmore in regards to the modification nor have they requested any funds.
Company Response: Closed with explanation

Timely Response

2018-03-21

Silver Spring, MD

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: As owners of the property, XXXX XXXX and I approached Rushmore Loan Management Services several times to make an offer to settle the mortgage. XXXX . XXXX is the sole mortgage holder, but she has signed several powers of attorney giving me authority to speak on her behalf with XXXX, and she has told XXXX staff person XXXX XXXX to speak with me. I have spoken regularly with him, but he has been unwilling to help. First, he said repeatedly that he would set up an appraisal that I would pay for ( which I agreed to ), but he has never followed through. Second, XXXX . XXXX has qualified for a modification, but once he started dealing with me, he cancelled that modification. Third, every time a court date approaches, he calls to say he wants to resolve the matter and makes promises that he doesn't keep. Then at court the lawyer for XXXX tells the court that they are working with us, which isn't true. Fourth, I have arranged for potential buyers, including XXXX XXXX, a real estate investor. Although XXXX XXXX began a conversation with XXXX XXXX, when he learned that I was involved with obtaining this buyer, XXXX XXXX changed his mind, even after XXXX XXXX submitted all kinds of information, everything XXXX XXXX asked for. Fifth, I made an offer myself and, at XXXX XXXX 's request, submitted proof of funds. Yet he has refused to negotiate and make counter offers. Sixth, he continues to go back to XXXX . XXXX even though she has told him repeatedly that she does not want to keep the unit and wants him to speak with me. We have wanted again and again to settle this matter. The judge keeps telling both sides that he wants us to resolve this before the next court date in XXXX. I am obtaining the transcript from the last two hearings where the judge has told us to get this settled and will forward it to the CFPB when I have it. Yet, XXXX has brushed me off again and again. XXXX XXXX has tried to side step working with me. He has made this personal and has been very disrespectful to me over the phone. His attitude has been very unprofessional.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-20

Ridley Park, PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-19

Woodland, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-18

Darlington, RI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-16

Atl, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-16

Wann, OK

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-14

Brooklyn, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-14

Cleveland, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response