PENTAGON FEDERAL CREDIT UNION

2018-03-20

Memphis, TN

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: Last year after the whole XXXX data breach I decided to check to see if I was affected and to my surprise, I was. So then I pulled my credit report so that I can see if any fraudulent charges were on my account and there were 2 accounts that I did not know of and a lot of inquires that I NEVER authorized. I later that day went to the police station to make a report of all of the inquires and sent in disputes XX/XX/2017 by mail and called to all the credit companies along with the places that pulled my credit as per the police officers request. So far only 2 companies have deleted the unauthorized inquires. I am requesting that you please remove ALL of the fraudulent unauthorized inquires.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-20

Staten Island, NY

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't increase or decrease your credit limit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-03-20

Lake Ridge, VA

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Unable to receive car title or other problem after the loan is paid off
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-03-15

Jersey City, NJ

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: Creditor 's Name : Pentagon Federal C. U. Creditor 's Address : XXXX XXXX XXXX, VA XXXX Creditor 's Telephone Number : ( XXXX ) XXXX Date of the denial : XX/XX/2018 XXXX XXXX Also know as XXXX XXXX XXXX XXXX XXXX Also know as XXXX XXXX XXXX Loan amount {$160000.00} Loan number : XXXX Comparative Evidence of Disparate Treatment : Failure to explained loan procedures for the approval process. Mortgage protocol that is not cost effective for applicants. Misleading on the loan protocol process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2018-03-15

Newnan, GA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-14

Chicago, IL

Getting a loan or lease

Vehicle loan or lease: Loan

Confusing or misleading advertising or marketing
Complaint: In XX/XX/XXXX, I applied for an auto loan with XXXX. I applied for a {$15000.00}, for 36 months, with a rate of 1.99 %. XXXX advertised the loan stating as no finance charges included so, I expected the APR to also be 1.99 %. Prior to receiving the disclosures for this loan application and approval, I decided that I wanted a larger loan amount, and I reapplied for a {$20000.00} loan, for 48 months, and the APR would be 2.99 %. In order to receive the best interest rate, I took advantage for the XXXX Car Buying service which guarantees additional reduction in the APR of the loan, plus assist you with the purchase price by submitting your application via the XXXX XXXX XXXX tool. I waited for the disclosures and they never came by mail or on the website. I called the institution to inquire about the disclosures for the new loan application that I applied for six days earlier and they finally sent them. Once I received the disclosures for the second loan for {$20000.00} I notice that the stated APR was indeed 2.99, put I was surprised to see a finance charge of about {$1000.00}. I called XXXX to inquire about this discrepancy and the representative first stated the disclosed APR was correct. I explained to her that it was impossible for a {$20000.00}, with a term of 4 years, and a payment of {$440.00} to have an APR of XXXX if the was a finance are of $ 1000+. In fact, the APR would be about 5.584 %. I told her that she needed to send the correct disclosures without the finance charges added because she continued to state that XXXX did not charge finance charges. I further explained, that not only was I a federal employee, but I also work in the banking industry and I understood how to calculate APR correctly. ( I did not tell them where I worked, but once they pulled my credit, my employers name is listed ) The second set of documents did not have the finance charge included, but the disclosed APR stated it was just an estimate and it was higher than the previously disclosed APR. Once I found the car that I wanted, I called back and provided the vehicle identification number ( VIN ) so that XXXX could lock in the interest rate. However, XXXX would not send out new disclosures. I explained to the representative at the time that XXXX must send loan disclosures before I signed the check for the loan, so that I know exactly how much the loan was going to cost. Unfortunately, before this could happen, I found out that the car dealership did not actually the exact vehicle I wanted and so I did not purchase the car. I believe that I might have sent an email to the institution stating that I had issues with the disclosures they sent, and that they are required by law to send loan disclosure prior to loan consummation. I never heard back from them. Later in XX/XX/XXXX I decided to take advantage of the year-end car sales, and reapply for a car loan because it had been more the 90 days since the last application. I applied online, but my XX/XX/XXXX denied my application. I did not call the institution to inquire about the loan, because I did not have the time. On XX/XX/XXXX, I called the institution to inquire about the denial of my application. I explained to the representative, that no creditor had reported any derogatory information to my credit report and that my income had increased so I did not understand why they denied my application. She resubmitted my application and told me be they approved my application, but that my APR would be 5.99 %. I asked why my APR was more than 3 % higher than the previous two applications and the representative told me that the only loan program I qualify for [ now ], is a loan program in the secondary market. I want to know how the loan criteria changed so dramatically over the course of six months, especially is a situation in which my income has increase and my obligations have decreased. I believe thatXX/XX/XXXX is only offering me subprime loan programs because I previously complained about their erroneous disclosures and failure to disclose. I would like the CFPB to request all of my applications and the associated disclosures I have with XX/XX/XXXX since XX/XX/XXXX. Those disclosures will show that XX/XX/XXXXincorrectly disclosed the APR on all of the disclosures, except for one. Attached you will find a copy of one of the disclosures. You will find that the disclosed APR is incorrect, there is a finance charge included, and the payment amount is incorrect with respective to the amounts on the disclosure. The Executive Vice President, Chief Operating Officer is the person whose name appears on the disclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-13

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-13

Scottsdale, AZ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-03-09

South Florida, FL

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with fees charged
Complaint: RE : Penfed Auto Loan Acct : XXXXXXXX Refinanced this auto loan with Penfed and vehicle has had full insurance coverage since purchase ( see attached ) without any lapse in coverage. Pendfed is placing and requiring additional costs be remitted in association with adding a new auto supplemental policy - above and beyond the coverage currently in place. The loan agreement ONLY requires a standard auto insurance policy, which my policy complies and is above and beyond the minimum requirements set forth in the agreement and has been in place since the purchase of the auto. This action by Penfed is illegal in the State of Florida. I am therefore filing this complaint and submitting the same to Florida 's Office Of Insurance Regulation. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2018-03-07

Arvada, CO

Problem with a lender or other company charging your account

Checking or savings account: Other banking product or service

Can't stop withdrawals from your account
Complaint: I signed up for a home warranty ( XXXX XXXX XXXX XXXX XXXX ) in XX/XX/XXXX through Pentagon Federal Credit Union, where I hold a checking account. They endorse the home service plan and provide automatic withdrawals to pay the monthly {$54.00} to XXXX XXXX. Our XXXX XXXX XXXX XXXX XXXX warranty # is XXXX. On XX/XX/XXXX, I filed a claim with XXXX XXXX regarding a leaking hot water heater in my home. A service provider contracted by the home warranty company, XXXX XXXX XXXX of XXXX, Colorado, came to assess the problem on XX/XX/XXXX. I paid a {$100.00} deductible to XXXX XXXX by credit card over the phone and received receipt via mail. XXXX XXXX XXXX determined we would need a new hot water heater and communicated that with XXXX XXXX. On XXXX XXXX, XXXX I received a call from XXXX XXXX offering us the product ( new hot water heater ) and installation by XXXX XXXX for an additional charge of {$80.00} or a " payout '' to the amount of {$680.00}. I opted for the product and installation. I was told then that the water heater had been ordered and would be installed within 3-5 days. Beginning on XX/XX/XXXX, my husband and I began calling both XXXX XXXX and XXXX XXXX daily to learn the status of our claim since we still did not have a hot water heater. Each time either of us called, we were told conflicting information from the day before and from person to person. At one point we were told the hot water heater was on a truck coming from Texas to Colorado, but there were no tracking numbers. As of XX/XX/XXXX, we were told that in fact, the hot water heater had yet to be ordered by XXXX XXXX. Today, XX/XX/XXXX ( one full month from the date of the initial claim ), I was told by XXXX XXXX that the hot water heater had been delivered to an address in XXXX, New Mexico and was ready for pick up by XXXX XXXX. I pointed out that XXXX, Colorado and XXXX, New Mexico are not in close proximity by any stretch of the imagination. XXXX, the case manager I was speaking to ( extension -XXXX ) realized this was a mistake on their end and said she would try to have the hot water heater shipped directly to XXXX XXXX in Colorado. I have been living without hot water for a month and can not get anyone ( XXXX XXXX or Pentagon Federal Credit Union ) to be accountable for the unacceptable way our claim has been handled.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2018-03-05

VA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: I ordered a credit report ( see attached document ) from XXXX on XX/XX/XXXX ( # XXXX ) and after a month had not received a response regarding a dispute submitted on-line. The disputes were in regards to derogatory accounts by Pentagon Federal Credit Union ( PCFU ). These PFCU accounts had been included in a bankruptcy which was successfully discharged in XXXX of XXXX and these two PFCU accounts were scheduled to be deleted from all of my credit reports ( XXXX XXXX XXXXXXXX XXXX by the end of XX/XX/XXXX having been discharged and over 7 years since closed. I called XXXX on XX/XX/XXXX regarding the status of my dispute. Although I never received an outcome of my dispute from XXXX, the XXXX customer assistant told me that PFCU account XXXX was deleted but that PFCU account XXXX was not. XXXX XXXX shows account XXXX as OPEN and PAST DUE derogatory. This is false as 1 ) the debt was paid in full and discharged, 2 ) the account was closed over 7 years ago, 3 ) is not past due. XXXX told me on XX/XX/XXXX that this account will stay on my report indefinitely and that it is not derogatory. I know that this is not true and filed another dispute - XXXX dispute # XXXX. If you see my past history of disputes, you can note that PFCU has done everything that it can to keep incorrect credit history on my credit reports. PFCU is now AGAIN attempting to unlawfully collect on this account Also attached are documents showing this and all PFCU accounts 1 ) included in bankruptcy and 2 ) having been successfully discharged.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-01

Washington, DC

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Reporting company used your report improperly
Complaint: Yesterday night on XX/XX/XXXX, I submitted a complaint about that XXXX keeps illegally information which was successfully discharged by FEDERAL JUDGE in Washington DC in XXXX. I already contacted XXXX about this problem in XXXX, they did not respond to me and explain why and what for XXXX still keeps illegally outdated info, which was removed from all credit reports in XXXX? According to US Trustee - who made payments to PFCU- she paid in full for PRINCIPAL to XXXX. the XXXX got in full payment for principal. I also have had an attorney for Bankruptcy ( RECESSION TIME XXXX ) whom I informed about this and I asked XXXX to contact my attorney and not me PFCU still is keeping a feature on my account at XXXX, and asks me to make PAYMENT. also this case was discharged in BK in XXXX. Case closed. JUDGE wrote on the ORDER : no creditor collector can come to me and ask for payments after it was discharged in the court of law. The XXXX still keeping old pre BK info and statements and still asks me to make payments. I have no other choice but to notify my attorney for BK about this violation of the bankruptcy law. FYI BK CH XXXX to stop foreclosure was successfully discharged in XX/XX/XXXX. I submitted complaint yesterday night, it was emailed to XXXX, I received a response today : that they deny to me in credit card because I was causing them a loss in XXXX. I did not ask them for credit card. I asked XXXX to remove illegal improper information what they keep there on my account and they ask me to make payment for the card which was filed and discharged in BK CH XXXX to stop foreclosure. They can not ask me for payments and now I will contact attorney about this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-01

Washington, DC

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with customer service
Complaint: On XX/XX/XXXX in the middle of Recession, I filed Chapter XXXX Bankruptcy, to stop foreclosure. My attorney at law, whose name I will not mention now, as you asked me above about not to do this, -he included Credit Card in the list of the debtors in Bankruptcy Chapter XXXX to Stop Foreclosure list. CH. XXXX BK to Stop Foreclosure filed by Attorney ( for me ) on XX/XX/XXXX in Washington D.C. United States Federal Bankruptcy Court. The Trustee was assigned to my case. The Trustee arranged with Debtors/ Creditors on the BK list about payments to them every month for me. I was paying to Trustee monthly from XX/XX/XXXX-XX/XX/XXXX or XX/XX/XXXX to XX/XX/XXXX or XX/XX/XXXX. On XX/XX/XXXX The Trustee for my BK Ch. XXXX case, in D.C., she, made last payment to the Credit union on my behalf. On XX/XX/XXXX I was successfully discharged from the BK CH XXXX to Stop Foreclosure by the Federal Judge in US Federal Bankruptcy Court in Washington D.C. I did not do much with my credit reports after I was discharged from BK CHXXXX. It was a JUNGLE I thought. But in XX/XX/XXXX I wanted to refinance my Home and spoke with a banker. Banker asked me for my credit report and this is when I started to clean up my credit reports and I cleaned it. On ca. XX/XX/XXXX, public record about Bankruptcy Chapter XXXX was removed by the U.S. Federal Bankruptcy Court from my Credit Report. On XX/XX/XXXX I refinanced and reduced my rate, and I refinanced not as CONVENTIONAL LOAN but as Veterans HOME LOAN RE FI. with Lower rates. Just as it is advertised on TV. ( My loan before and when I was in B K CH XXXX, it was Conventional loan not VA loan, because I was cheated by BROKERS and MORTGAGE BANKERS in XX/XX/XXXX. I was first time home owner U.S. XXXX Veteran of XXXX and XXXX XXXX Female veteran XXXX XXXX XXXX. XXXX, but I did not understand anything in Mortgages or loans and I did not understand that I own a XXXX XXXX == VA HOME LOAN GUARANTEE. I did not understand the VALUE of it and brokers and lawyers and bankers they wanted to profit on me, this is why wife of XXXX XXXX involved now in organization to military homeowners who got XXXX. In XX/XX/XXXX I went back to my Credit Union website and submitted application to Refinance with my credit union. I was approved and I refinanced on XX/XX/XXXX with an interest rate 3.25 % ( VETERANS LOAN ). I started to study my account on my credit union, with whom I was since XXXX XXXX XXXX, in XX/XX/XXXX. And I discovered that there are statements of my credit card, which was included in the bankruptcy list by my attorney and me, in XX/XX/XXXX. That it is still there. And that my account has negative balance. And that it was not removed as in accordance with Order of the JUDGE from Credit Union site about Credit Cards and Bankruptcy discharge ( successful ). Because when D.C. Federal Judge issued an ORDER, there was written that no creditor can come back to ask for more money from me, after the Order is issued signed by Judge and filed. Yet on the credit union 's website, the credit card is still there with negative balance, and there is even a little envelope with a sign " MAKE PAYMENT HERE ''. I called to the Credit Union 2 years ago, or in XX/XX/XXXX, and I asked why is it still there? I asked CU if CU ( FCU ) received a letter with an Order of the Judge, that I was successfully discharged and they can not expect me to pay anymore to them? I was told in XX/XX/XXXX that I still owe money to them and as long there is negative balance, It will be there to remind to them and to me about how bad human being am I. Is it lawful even to keep this information after I was successfully discharged from BK CH XXXX in XX/XX/XXXX, and Public Record about BK CH XXXX was removed from the Public Credit report by the US Bankruptcy Court in Washington DC? It was removed from the Public part of credit report in XX/XX/XXXX. I did not have energy in XX/XX/XXXX to sick justice in my case with this 1 ( one ) credit card from FCU. I was sick because I was awarded XXXX XXXX in XX/XX/XXXX, I had 3 surgeries one after another in XX/XX/XXXX- in XX/XX/XXXX in XX/XX/XXXX. An I did not have energy and health. But I was received emails from my credit union, because I have mortgage with them. ( Remember, I refi my VA loan with my FCU in XX/XX/XXXX? ) And I received email now and then from FCU. Promos and Offers. One offer was to apply for a credit card with my FCU again. I did not mean XXXX XXXX like they gave away those cards in XX/XX/XXXX-XX/XX/XXXX. But anything because I have credit cards with XXXX and XXXX and XXXX etc. I decided that maybe FCU mean it, that they invite me back to FCU again, since I pay to FCU for Mortgage monthly about {$2000.00} a month since XX/XX/XXXX. I submitted an application for Credit Card, and I received a reply to wait 18 hours. I called to FCU and asked if they know the decision. Clerk told to me that they denied because I have a negative balance on FCU Credit Card accounts site, and that I owe them money. And that It is either a charge off account or negative balance account. but I must take care of it. I got very upset I told to her, FCU Clerk, that I was discharged in XX/XX/XXXX. That TRUSTEE in D.C. in my case, assigned by the court, she paid in full as agreed, to the FCU. But Clerk said that it is not what is shown on the website for Credit Cards and CC statements. I went back to compu to FCU website and checked again Credit Card TAB with statements. Yes, the ( this ) old XX/XX/XXXX gold cc is there, negative account, and there is a little envelope on right corner from statement, to make a payment. I contacted attorney for the bankruptcy in email and by calling him today. I hope that he will call. because this case is not finished. The bank FCU did not receive a confirmation from attorney or from the COURT TRUSTEE about this discharge and order of discharge as I understood it. I emailed decision of the COURT to FCU already in XX/XX/XXXX when I first detected mis-justice. Now I don't know what to do. I humbly beg you to help me or advice me what should I do??? Is it legal for the FCU to keep an old record of discharged in Bankruptcy XXXX years ago, or 10 years ago from the when I filed for CH XXXX BK to Stop FORECLOUSRE?? Because XXXX XXXX also was listed in BK CH XXXX. But I have XXXX XXXX and I use it a lot and they never asked me to pay to them money for discharged in the bankruptcy card in XX/XX/XXXX. It is written in the Order of the JUDGE, that it is illegal after that Order is issued, for the creditors in Bankruptcy case, to come back to Debtor and ask for more money. So why do they do it please? I beg you to help me Thank you and Sincerely yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-02-28

Glen Burnie, MD

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-02-27

NJ

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I have a primary mortgage loan and a fixed rate home equity loan with Pentagon Federal Credit Union ( PFCU ). I pay each by allowing them to debit my checking account monthly thereby I am never late. My primary Mortgage loan is perfect and they credit my payment and additional principal monthly as they should. On my fixed home equity loan, for several months I was adding additional principal to my monthly payment, however PFCU would simply withold the additional principal and never applied it to my loan. Instead they began to move my payment due dates back.. I phoned them on 4 occasions to correct this discrepancy and even discontinued the additional principal payments since PFCU was just holding it for months and never crediting it to my account. I have asked ( most recently on XX/XX/18, that PFCU either apply the additional principal I have paid to my loan nor refund to my PFCU savings ( share account ) immediately. In addition since the time is measured in years I feel they should pay me the appropriate interest on the money they are with holding. The people at PFCU are always polite and try to be helpful but they seem grossly incompetent in investigating and resolving a consumer complaint. I am a XXXX veteran and quite frankly I am tired of dealing with them. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-02-24

Rochdale, NY

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-02-24

Freysville, PA

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-02-23

Yukon, OK

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-02-22

E Brunswick, NJ

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Deposits or withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-02-21

Lemon Grove, CA

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-02-20

Smyrna, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-02-19

Wallington, NJ

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: Hi, This company Pentagon Federal credit union is basically behaving on ethical. They he failed at every attempt to provide Proof that this fraudulently alleged account belongs or have any Bering related to me. There is no one to talk to him when you call in besides customer service periods you are constantly being transferred to the apartment where you can only leave a voice mail and your phone calls are never returned and I can no longer go on like this my credit is shot my credit was ruined this has to come to an end. I don't know how to go further but I will have to take legal action to the fullest extent of the law and I will keep from now on a very clear record of all my communications showed I need to file another claim. Nevertheless, experience has not uphold its lore by providing me within 30 days Proof which is they received from the alleged fraudulent account in this case pens fed that there is any accuracy related to me buy more this must be removed not only because it fails every component of the federal Credit reporting act but it's sales the fact that this is my accountant this is not my account I am reiterating.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-02-18

Hialeah, FL

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-02-17

Gastonia, NC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: XX/XX/XXXX at XXXX ; XXXX XXXX called Pentagon Federal Credit Union to pay off an outstanding charge off that continue to report 90 days late monthly to XXXX, XXXX, and XXXX. I was notified by the representative that this account can not be paid to PenFed because they no longer own the account. I asked when was the account sold and was told back in XX/XX/XXXX. My next question was should this account then be reporting a XXXX balance per FCRA 623 ( a ) 2 which requires prompt update of any reported information that is necessary to reflect its current accuracy. Therefore, PenFed is under obligation under section 623 ( a ) ( 2 ) to promptly update the current balance which will be XXXX. I was then transferred to a supervisor by the name of XXXX who confirmed that this account was sold to XXXX XXXX in XX/XX/XXXX after it was charged off. After concluding the called XXXX and spoke to XXXX to initiate a dispute regarding this PenFed account. I stated that PenFed should be reporting a XXXX balance since this account was sold to XXXX XXXX. Next, I initiated a dispute with XXXX by speaking with XXXX at XXXX XXXX. Lastly, I initiated a dispute with XXXX at XXXX XXXX with a representative name XXXX. XX/XX/XXXX, I received a credit alert from XXXX that the Pentagon Federal Bankcard was update from having a past due balance of XXXX to XXXX. The account was not updated to reflect a XXXX balance and sold or transferred to another lender it was. At XXXX XXXX I contacted Pentagon Federal Credit Union again. I chatted with XXXX and tried to pay off this delinquent debt again. I was placed on a brief hold and XXXX explained to me that PenFed can not accept payment because they no longer own the debt and this account was sold to a collection agency named XXXX. The evidence shows that PenFederal Credit Union provided an inaccurate verification of the debt to the three major credit reporting agencies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-02-16

Greer, SC

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Seized or attempted to seize your property
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response