ONEMAIN FINANCIAL HOLDINGS, LLC.
Consumer Complaints
There are over 2646 complaints on file for ONEMAIN FINANCIAL HOLDINGS, LLC.. Dated between 2019-11-22 and 2012-04-20.
Complaints Page 8
2019-07-11
Williamsburg, VA
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2019-07-10
WI
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: On XX/XX/2019 My wife and I sold our home and paid off a second mortgage. We moved to Wisconsin to be closer to family when we retire. One Main Mortgage reported the account paid in full. XXXX reported it as a short sale. The mortgage company says they did not report it this way and the credit report says they did. While they are pointing fingers at each other we were told that we CAN NOT PURCHASE A HOME FOR THREE YEARS!!!!!
While they may not care or feel amused by this I assure you we are not.
My wife and I would appreciate any help in this matter.
Company Response: Closed with non-monetary relief
2019-07-08
Main Office, VA
Communication tactics
Debt collection: Auto debt
Frequent or repeated calls
Complaint: I had taken a loan with one main and they had to secure it with my truck which is no longer valued at what they valued. I had asked if they could release lien so i could have title and the debt would be unsecured so i can negotiate debt with a credit counseling group and was refused
Company Response: Closed with explanation
2019-07-08
Kingstree, SC
Problem when making payments
Payday loan, title loan, or personal loan: Installment loan
Complaint: This specific one involves OneMainFinancial. I unfortunately lost my job XX/XX/17 after XXXXyrs. I carried the insurance to cover all possible if anything likeso or else happened to hinder me from paying my bill. Prior to this, never late being automatically withdrawn from my account. When this happened and no income, all paperwork for this was taken to the office here making them aware as well as no unemployment etc. I am now getting a notice from XXXX and XXXX, XXXX in attempt to collect this debt in the amount of {$6500.00}! In no way do I feel this is appropriately taken care of nor does it need to be appearing on my credit report as for against me as well. This has been a tremendously challenging event for my family and I to say the least. My health has been the main reason for landing me to not being able to work. If a way of so and to pay my bills as I have my entire working life, by all means I would be. The unfortunate thing that I never thought would happen did though. Thinking of that insurance always making sure if having would be there surely obviously not. I would greatly appreciate the help if anything in any way with this matter. Thx in advance for the time.
Company Response: Closed with explanation
2019-07-08
Penn Run, PA
Problem when making payments
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with non-monetary relief
2019-07-06
PA
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: Company does not make available the vehicle title for transfer at time of payoff thereby requiring both parties to maintain insurance on said vehicle whilst company takes 2 weeks to produce title. I have proof of lost potential buyers because of this practice. Company claims they don't have titles because " they could get lost ''.
Company Response: Closed with explanation
2019-07-05
Problem when making payments
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Closed with non-monetary relief
2019-07-05
Brooklyn, NY
Incorrect information on your report
Payday loan, title loan, or personal loan: Payday loan
Account information incorrect
Complaint: I tried to call One Main Financial but they put me on forever hold and when I got to speak to a person they were extremely rude to me and refused to continue communication.
in XX/XX/XXXX I made a bigger payment on my account as well as in XX/XX/XXXX and XX/XX/XXXX however they reported it as of No data to credit bureaus. It is a fraud! They charge me a very high APR and do not work at all.
Company Response: Closed with non-monetary relief
2019-07-03
Itasca, IL
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Installment loan
Complaint: I applied for this loan online and was contacted by a local office. My credit score was good, somewhere XXXX. These days I decided to go over the loan paperwork and was frustrated how they charge me and how little goes to the principal every month. I am on paperless bills, so I never actually went through details. The most misleading is how they introduce their product online, and what you are sold at the end. I am expecting from them the pay off balance now. I was very frustrated when went to check again how much I should repay. This kind of personal loan should do not exist. If they are allowed, they should be sold to people with credit below 500. It is a shame to call this service a financing service.
Company Response: Closed with explanation
2019-07-02
Burien, WA
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with product or service terms changing
Complaint: I used to be a Consumer Loan Originator for OneMain Financial. I'm writing this complain to report my manager for actively discouraging employees from completing proper investigation into fraud alerts on consumer accounts. Names on titled loans were checked by calling a private licensing office and no effort was ever made to ask about or investigate fraud alerts on consumer accounts. I had several instances when I raised concern about fraud on consumer accounts only to be assuaged by my manager that we should lend out money with no further request for questioning or documentation. An extreme of this situation would be a consumer who applied with 17 cars and no money to start a business. My manager told me not to worry about the situation and to try to secure a loan on one of his vehicles without any further questioning.
Company Response: Closed with explanation
2019-07-01
Saint Louis, MO
Loan payment wasn't credited to your account
Payday loan, title loan, or personal loan: Payday loan
Company Response: Closed with explanation
2019-06-29
Henrico, VA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2019-06-28
NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I was a victim of ID theft and prior to putting a freeze with the credit bureaus someone attempted to use my information to try to obtain credit under my name with several financial institutions.
Company Response: Closed with explanation
2019-06-28
Atl, GA
Struggling to pay your loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with non-monetary relief
2019-06-28
Virginia Bch, VA
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Company Response: Closed with non-monetary relief
2019-06-27
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2019-06-27
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2019-06-27
Rochester, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: -Currently reporting inaccurate information on my credit report.
-Currently reporting the same account under two different account numbers.
-Both accounts are missing important information, account was paid in full for less amount -I have been denied a Mortgage due to the impact of the two inaccuracies -XX/XX/XXXX dispute was faxed and I have called to get updates. I haven't been able to get any useful information other than being told we have 30 days look for a response around XXXX XXXX.
- Account was paid XX/XX/XXXX XXXX
Company Response: Closed with non-monetary relief
2019-06-26
Manito, WA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2019-06-25
San Antonio, TX
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Complaint: One Main Financial calls me four to five times a day. I work during normal business hours and can not be contacted at work. They reach out to my husband as well. We receive several calls and voicemails a day. I have voicemails releasing private information. The voicemail states they are contacting me on a past due balance. They need to speak with me on my account it is urgent. They have left the date my payment was due. I have made contact and scheduled a full payment and they still continue to call. My payment was due on XX/XX/XXXX, today is XX/XX/XXXX. I understand if I have not spoken with anyone or made a commitment but I have.
Company Response: Closed with non-monetary relief
2019-06-25
Kathleen, GA
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-06-25
Oxford, GA
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Complaint: One Main Financial at XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX continues to use harassing tactics by calling from multiple branches throughout GA and AL. I have received 9 calls from various numbers since XX/XX/19. I have looked up every number and they all say One Main Financial. As I block a number, they call from a different location.I have spoken with them several times to voice my concern about the harassing calls but they continue. They told me they can call several times a day. I have gone online and scheduled a payment for XX/XX/XXXX. I owe {$320.00}, I've scheduled a payment for {$250.00} today online. Leaving {$78.00} balance to make me current. The payment has to show on their end. I can't believe that they have continued to call me additional times today, XX/XX/XXXX, since I set up the online payment. The calls come from different branches. The numbers they have called from so far are attached.
Company Response: Closed with non-monetary relief
2019-06-25
Everett, WA
Incorrect information on your report
Payday loan, title loan, or personal loan: Personal line of credit
Account status incorrect
Company Response: Closed with explanation
2019-06-24
Reno, NV
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-06-24
MI
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Went to apply for a mortgage on a new home and when they pulled my credit I was denied a new mortgage because of false information reported by One Maine that I was late on several payments. There where two loans whit this company that I was originally on and one of them I was supposed to be removed off of when I was divorced in 2011 according to my divorce decree which I have a copy of. The other one that I was responsible for I set up automatic payments with One Maine. When I called One Maine they told me I was still
Company Response: Closed with explanation