OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 74
2018-10-08
Rockledge, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-07
Stkn, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Public record information inaccurate
Complaint: On XX/XX/2018 XXXX XXXX denied me a Mortgage refinance and HELOC loan. XXXX XXXX said I have a Lien on my Property Title Report and that I needed to contact GMAC Mortgage to clear this matter XXXX XXXX also stated that it seems that since I have excellent credit that GMAC Mortgage must have left this in error. Since then I have tried contacting GMAC Mortgage they have many subsidiaries I found that these Banks that I filed complaints with OCWEN, XXXX XXXX they have both said they do not have " servicing rights '' I also contacted XXXX XXXX XXXX XXXX who can see my information but can not help me. I pulled a Deed of Trust and Assignment of Rents from XXXX XXXX county recorders DOC # XXXX MIN XXXX. I have looked at MERS Service ID and the information says that my MIN XXXX servicer is XXXXMAC Mortgager LLC XXXX XXXX, PA I tried contacting does no exist, I called the phone number listed on MERS ( XXXX ) XXXX this number redirects me to OCWEN debt collecting service in which they deny having any " servicing rights '' again my MIN status is " Inactive ''. I'm asking for MERSCORP to " Discharge '' and clear this lien on my Property Title Report. I will provide all documents with this complaint.
Company Response: Closed with explanation
2018-10-07
MA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: For reasons that have become clearer over the past two years, it is now my belief that there never was any mortgage loan to me. I never received any evidence of any loan disbursements for {$310000.00}. to anyone.
I received debt collection notices from XXXX XXXX alleging to be debt collectors on behalf of Ocwen Loan Servicing, LLC regarding " the mortgage which encumbers the above real property ( " the " Mortgage '' ). The Note evidencing the loan in the original principal amount of {$310000.00} and the Mortgage are collectively called the " Mortgage Loan ''. This was Re : XXXX XXXX File # XXXX, for Property Address XXXX XXXX XXXX, XXXX, Massachusetts XXXX.
According to XXXX the amount of the debt as of XX/XX/XXXX was {$310000.00} and the creditor to whom the debt is owed is XXXX XXXX XXXX XXXX XXXX as trustee for XXXX XXXX XXXX Asset=Backed pass-Through Certificates Series XXXX. Yet the document filed at the Registry of Deeds says " ASSET-BACK '' not " asset-backed ''.
This information is not accurate. I disputed the debt with XXXX XXXX but they ignored my dispute and refused to send me the requested information to show any evidence that make them believe that I owed the debt. I filed a complaint with CFBP on XX/XX/XXXX ( complaint # XXXX ). CFBP informed me on XX/XX/XXXX that they could not send my complaint to XXXX XXXX. On XX/XX/XXXX I sent XXXX XXXX evidence of additional facts and am submitting those same facts via this complaint directly to Ocwen Servicing LLC as XXXX XXXX encouraged me to contact the servicer.
History of Ocwen Servicing LLC involvement : I received a " Notice of Servicing Transfer ( RESPA ) and WELCOME TO OCWEN LOAN SERVICING, LLC dated XX/XX/XXXX. This letter was on joint letterhead of both Homeward Residential and Ocwen Servicing LLC. ( see attached ). According to this letter, this was effective XX/XX/XXXX.
According to the transaction history report I found by signing into Ocwen Servicing LLC website in XX/XX/XXXX, a loan disbursement of {$260000.00} was made on XX/XX/XXXX. It doesn't say to whom this loan was made.
This same transaction page shows that on XX/XX/XXXX an escrow payment of {$120.00} was received. This escrow payment appears on the Annual Escrow Account Disclosure Statement Account History dated XX/XX/XXXX shows this same amount on the same date.
This disclosure page did not report actual payments I made to the escrow on XX/XX/XXXX and XX/XX/XXXX, each in the same amount of $ XXXX. I wrote to Ocwen on XX/XX/XXXX via certified mail which they received on XX/XX/XXXX.
I received a letter dated XX/XX/XXXX from the Office of Consumer Ombudsman thanking me for the correspondence and informing me they would address this within 10 days. I never received any further response.
I also submitted my first complaint to the CFPB regarding this very issue in XXXX which the CFBP referred to the Office of Consumer Ombudsman and again I never received a response.
In XXXX and XXXX I reinitiated my attempts to resolve this due to credit reports that I had since obtained that falsely report this as a 40 year loan. It is my understanding that a 40 year loan is a commercial loan and I did not apply for nor obtain a commercial loan.
Ocwen also reports " monthly payments '' to the credit reporting agencies that include the escrow amount for home insurance and property taxes as " monthly payments '', implying that the entire monthly payment is going to principal or interest or both.
The transaction report I have scanned show that these are in fact being distributed to the Town of XXXX and to the hazard insurance company. Ocwen correspondence sent to me says that I can discontinue the use of the escrow account at any time, however the XXXX mortgage modification document says that I can not.
Another significant dispute is related to my hazard insurance. XXXX XXXX discontinued my home insurance in XX/XX/XXXX allegedly due to non payment. AHMSI who was the servicer at the time initiated forced placed insurance at a cost significantly more than the home insurance. The forced placed insurance was $ XXXX vs XXXX XXXX which cost $ XXXX. I paid this amount for two years.
The Insurance is by XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, NY XXXX, XXXX XXXX, c/o CT XXXX XXXX, XXXX XXXX XXXX, Suite XXXX, XXXX, PA XXXX.
In XXXX, a researcher at AHMSI located the cancelled check showing that XXXX XXXX XXXX had in fact received and cashed this but " accidentally '' applied to the wrong account. My insurance agent XXXX XXXX of XXXX XXXX XXXX notified me that XXXX agreed to retroactively insure my home if agreed to waive any claims against them. I said I would agree only if XXXX was willing to retroactively cancel the forced placed insurance. The result was suppose to credit me with the difference of two years of forced placed insurance premiums which was approximately {$4400.00}. THIS NEVER HAPPENED. I spoke to a lawyer about this and he said this didn't even make sense because XXXX owed no duty to refund premiums already earned and unlikely to do so.
Shortly after these events, AHMSI immediately transferred my servicing to Homeward Residential without notice and then Homeward Residential transferred to OCWEN Servicing, LLC. again without proper notice and this has gone completely unresolved through no fault of my own.
I have also attached copies of documents that I just sent to Olans PC via certified mail and electronic mail on XX/XX/XXXX that address the validity of the loan and the " commercial loan '' factor, which appears to me to have something to do with XXXX XXXX whom I believed to be my former employer but based on evidence I have discovered over the past year, are reportedly my owner not employer.
If this loan is related to my employment with XXXX XXXX or my " association '' with XXXX XXXX, it was without my knowledge or consent. I applied for a job that was advertised by XXXX XXXX in the help wanted section of XXXX. I signed an employment agreement and I was paid via XXXX, participated or at least paid for benefits offered by XXXX XXXX including contributing to their XXXX since XXXX.
Yet, curiously, XXXX has no record of my employment nor the employment of anyone else that works at XXXX XXXX that obtained their credit reports which is concerning since XXXX is also the agency responsible for identify verification for the social security administration.
Also, when I attempted to get my XXXX credit report, the website asked me to verify my identify by answering questions based on information in my credit file. XXXX gave me the following question and options : " Your credit file indicates you may have a mortgage loan, opened in or around XXXX XXXX Who is the credit provider for this account? XXXX XXXX, XXXX XXXX, Ocwen XXXX XXXX or XXXX XXXX, or None of the Above.
I guessed and selected Ocwen Financial Corp. and this was the correct answer. So Ocwen Servicing LLC is not Ocwen XXXX XXXX and neither is XXXX Bank ; although I understand XXXX Bank owns Ocwen XXXX XXXX. I have no records Ocwen being the creditor, I thought they were the servicer.
So, I would like to know who the creditor really was or is and I would like documents showing the funds actually being transferred from the initial loan to the person I purchased the house from. I want copies of all loan documents and terms. I want transactions records of all credits and debits and all insurance and taxes paid. I want to know who that loan disbursement was made to in XX/XX/XXXX and all documents I requested of XXXX XXXX in my letter dated XX/XX/XXXX in response to the debt collection action, including all documents that make them believe I owe the debt, as well as HUD settlement sheet, TILA Disclosures, copy of the Complete Mortgage, the Loan Note and Notice of Right of Rescission.
Please stop all other communication with me and with this address. Please record that I dispute having any obligation for this debt. If you stop your collection of this debt, and forward or return it to another company, please indicate to them that it is disputed. If you report it to a credit bureau ( or have already done so ) also report the debt is disputed.
Company Response: Closed with explanation
2018-10-06
Thompsons Station, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: On XX/XX/XXXX, we paid off our mortgage loan balance pursuant to the instructions and total payoff amount provided to us by Ocwen, LLC. At the time we were informed that, within the next 3 to 6 months, we would receive paperwork showing that the loan had been satisfied and paid in full.
It has now been OVER ONE YEAR and we have not received any documentation showing the mortgage has in fact been " paid in full, '' or have the deed/title indicating the change in ownership, i.e., its ours. To make matters worse, the loan continues to appear as an outstanding debt on both our individual and joint credit reports at an amount even higher than the payoff amount.
Ocwen failed to fulfill its obligations to us, just as it had throughout the entire time it serviced our mortgage. ( If you so desire, we would be happy to provide you with detailed documentation regarding Ocwens failures dating back to at least XXXX after it acquired our loan from XXXX ).
For now, we ask your help in directing Ocwen to do what should have been accomplished 6 to 9 months ago : provide documentation/paperwork showing that our mortgage has been paid in full, and remove the mortgage from our credit report ( s ) as an outstanding debt.
Company Response: Closed with explanation
2018-10-06
Pinellas Park, FL
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-10-05
Patterson, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Went through tortuous modification process. Ended with offer costing $ XXXX+ more than I already owe.
Company Response: Closed with explanation
2018-10-05
Calwa, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-04
Bordersville, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-04
Rocky Ridge, MD
Trouble during payment process
Mortgage: VA mortgage
Complaint: In XXXX I opted into a biweekly payment plan with Ocwen, and made my payments under the belief that I was paying down my mortgage with a thirteenth payment. In XX/XX/XXXX I made a payment at the beginning of the month, and I was in a automatic debit program with Ocwen. After the first payment in XXXX I noticed none of my payments were being withdrawn from my account and contacted Ocwen on XXXX XX/XX/XXXX to enquire why my payments were not being debited. Upon speaking to the representative he stated that the automatic debit system was down and stated that I could not make a payment until XX/XX/XXXX. In XXXX I made a mortgage payment and waited for Ocwen to request the back mortgage owed, I was afraid if I made the two payments they would just go to principle and I would still owe the 2 back payments. Around Spring of XXXX I received a call from Ocwen where the female representative stated that I qualified for help from a Maryland Agreement, and I was afraid they were foreclosing from my missing two payments, but after discussing reducing my principle the representative stated " Oh this is a VA mortgage, you don't qualify '' then she hung up. In the Fall of XXXX I received a letter asking me to opt into a review of my accounts with Ocwen, and I agreed hoping whatever happened in XXXX thru XXXX of XXXX would be revealed and I could find out what happened, I was afraid at this point they had just extended my mortgage 2 months. I recently called them after a year had passed and I never heard what happened to my mortgage review and now I know what they did, they cut off the automatic debit on XXXX XX/XX/XXXX and used my two years of biweekly payments to cover the two months the system was supposedly down so that I could accrue extra interest for those two years, and when I asked them why offer the biweekly payment plan if they weren't going to credit it to the account the representative said it was there so I could pay ahead on my mortgage ... .that is not how the product was sold to me. So to sum it up, they cut off debit, lied to me just to steal two years of principal off my account.
Company Response: Closed with explanation
2018-10-04
Norwalk, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-04
Douglas, MI
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: Ocwen servicing wrote my mortgage off over ten years ago. They never notified us that they had it. We were sending our payments to XXXX XXXX when we receive a letter stating they were no longer be taking payments and we would be notified where send those payments to well that never happen now ten years later we request a release and Ocwen refuses, we didnt even know who they were until a few months ago we were in the process of selling our home. Every year when we paid our taxes on our house we would check to see if a mortgage company finally was reported it wasnt. When Ocwen responses the first time, they told title company it was written off, than the next time we contact them they said they were gone foreclose on our home. They had ten years to notify us and they didnt. We feel Ocwen mishandled our mortgage fraudulently and is trying to find loopholes for the bad business practices of our mortgage. All we want is a release because we feel it wasnt our wrong doing, it was Ocwen.
Company Response: Closed with explanation
2018-10-04
NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My husband passed away on XX/XX/XXXX. I, in good faith, did notify the mortgage company the week after he passed. I have mailed in full payments on XX/XX/XXXX, XX/XX/XXXX, and XXXX XXXX. These payments represented XXXX, XXXX, and XXXX payments. In the interim, after speaking with the " Relationship Manager '' he recommended that I submit a loan modification for the mortgage. I clearly admit that I am unable to pay this amount with the loss of my husbands XXXX, upon his passing. I had two telephone appointments with this " Relationship Manager '', and our last conversation on XX/XX/XXXX he told me that things were looking " nice ''. On or around XX/XX/XXXX I received a letter and packet from them dated XX/XX/XXXX stating that my application for modification was denied for lower credit and my income to debt ratio. With this packet, they sent me the following two options : Deed in lieu of foreclosure with up to {$10000.00} to restart my life or proof of a listing for a short sale by XX/XX/XXXX. In the interim, the property suffered fire damage for which I finally got payment from the insurance company in XXXX. This payment was in the amount of {$40000.00} and is sitting with their department. I have provided them with documentation to begin the repairs but they are still waiting for more. : ( What I had proposed doing is letting me have the required funds to perform the repairs and apply any remaining balance toward the mortgage. I have hired a realtor and will be listing the property on or around the XXXX of XXXX. I am also advised, by the mortgage company, that I can appeal this process and that will give me 30 more days that they will not pursue foreclosure proceedings. I really need some help here. I have been upfront and forthcoming with this lender throughout the process and have not been avoiding them and just feel that I am being punished for my honesty with them.
Company Response: Closed with explanation
2018-10-04
San Gabriel, CA
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: n XX/XX/XXXX we were finishing up on what was difficult to get modification and I XXXX XXXX all payments with correct amounts yet last one was rejected by ocwen and I had to get it back and resend than I had to verify that that was the amount owed and now that I had to reapply for modification. we were told application would be sent and nothing than after several calls now closer to XXXX there was a sale dateXX/XX/XXXX now several calls to higher up and assistance by XXXX XXXX a real estate agent and legal assistant we stopped it. we had verified all documents were received and still waiting. since they delayed we needed updated information. than XX/XX/XXXX we are informed my father was in BK which he wasn't. Ocwen refused to speak to us and never informed us further until late XX/XX/XXXX. an agent slipped agent from ocwen XXXX XXXX said a bankruptcy case # XXXX, lawyer XXXX XXXX. XXXX XXXX XXXX that a cease ans desist was placed on ocwen loan XXXX XXXX XXXX/ XXXX XXXX XXXX so now after 10 months of them refusing any kind of communication with us that we now have to resubmit modification documents in which submitted over 36 times with confirmation was received than need information to trying to stop sale dates. now we don't qualify due to second etc. so under duress we requested to short sale and submitted all documents now 2nd note wasforgiven and and all papers have been signed about 6 to 7 times a confirmation all docs received now a deed in which was submitted in XX/XX/XXXX ocwen agent XXXX that laws changed and that deed for XXXX XXXX is fake and that we provided false document in which it is valid recorded and this is now beyond we have signed over 5 times and submitted since XX/XX/XXXX and still I filed a complaint with the abundance department I don't know what to do anymore I need assistance and there are too many documents to submit I can and will mail to address filed for modification over 36 times on shortsale it states we never requested modification in which we did at this point we just signed under duress.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-03
Brentwood, TN
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I have had a home loan mortgage with OCWEN, I TOOK OUT THE EQUITY OF MY HOUSE 12 PLUS YEARS AGO, TOTAL REPAYMENT WAS {$78000.00} AS OF TODAY I AM IN DEBT TO THEM {$74000.00} I HAVE BEEN PAYING {$530.00} FOR OVER 12 YEARS, I HAVE ASKED FOR A MODIFICATION, TOP BE TOLD TO HOLD ON, THEN THE PAPERS WHERE IN THE MAIL, THE PAERS NEVER CAME. I HAVE ASKED FOR HELP, IN TEN YEARS I HAVE PAID OVER {$58000.00} BUT MY LOAN BALANCE HAS STAYED IN THE {$74000.00} AMOUNT IT HAS NOT DECREASED, AT ALL, THIS IS TERRIBLE, I FEEL LIKE I AM GETTING NO WHERE, ALSO THEY ARE NOT REPORTING TO THE CREDIT BUREAUS AT, ON MY CREDIT REPORT. I FEEL THEY ARE PREDATORY LENDERS. THEY WILL NOT GIVE ME AN UPDATED AMOUNT OWED. IF I HAVE PAID ON THIS LOAN FOR OVER 12YRS, WHY DO I STILL OWE {$70000.00}. WHY DO THEY THREATEN ME WITH FORECLOSURE.
MY INCOME IS {$620.00} A MONTH, AND MY HOUSE MORTGAGE PAYMENT IS {$530.00}. I AM ASKING TO MODIFY PAYMENTS, BASED OFF OF MY INCOME.
Company Response: Closed with explanation
2018-10-03
PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Since XX/XX/XXXX I have had a mortgage on my home a few years ago the mortgage was taken over by a company known as OCowen XXXX XXXX XXXX, XXXX XXXX XXXX, Florida, XXXX. I have never missed a payment and in fact make additional payments so that I can pay it off early. This was not a problem until XX/XX/XXXX. When I went into the company website to make an additional payment I found they had changed things and any additional payment would cost me {$7.00} for each payment. This is insane I want to give them money and pay off my mortgage sooner and they want to charge me? This is so wrong and needs to be stopped.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-03
Boston, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-03
Memphis, TN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My property is up for a property foreclosure sale XX/XX/2018. I have spoke with my mortgage company Ocwen Servicing several times. I faxed requested documents with my finances to Ocwen so they could assist me with a mortgage modification. I had a reduction in my income that caused me to become delinquent with my mortgage payments.
Company Response: Closed with explanation
2018-10-03
Gretna, LA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: This is my 2nd time coming to CFPB for help. This is my 2nd time to trying get a result. I wonder can something be done. As explained before back in XX/XX/XXXX I was a XXXX victim. I had a XXXX. It was a most horrible time a tragic period. I'm still making a comeback. With job and life, I can not work fast, I have to do things slowly very slowly. I spend almost 2 weeks in a hospital one to next. Back in XXXX my wife left me to pay all the bills I did the best I can. But I came up short so I asked the bank to help. They did what they can. I was approved for a loan medication when I got the hospital. I explained I just got out the hospital I can not start paying on it now, they explained to me just re-apply it will come back approved no problem. I called several times and again and again they told me the same thing. Just apply again it will comeback approved. Are you sure? Yes, was the answer. When I try to apply now I cant get a approval from them. I've asked them several times. Now, its always no.. I don't know what to do. What happened to before. Who can I contact. They guarantee me something before. They assured me I would get approved. What can be done? I got put into a hospital under a life on death watch. It was not my fault. Just one more chance, just one more shot. I will pay on time. Please, I was not working when I got out the hospital could not pay a penny until I got well. Now, I willing to pay. I could not walk, or talk or write. I couldn't do anything for myself. Now, I can do a little for myself. Please help me, thanks for your time.
Company Response: Closed with explanation
2018-10-03
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-03
San Jacinto, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Complaint: In XX/XX/XXXX I applied for loan to refinance my home. I wanted to pull a small amount out and do repairs on my home built in XXXX. Got thru the process until it came time for OCWEN to provide pay off. I was told at that time that the pay off would not be the actual payoff, that I needed to pay OCWEN 25 % of equity the house accrued since my XXXX. Modification. The housing market at that time priced the home at about {$320.00}. OCWEN Wanted me to pay for an appraisal because they felt the house was worth about XXXX. I wouldve had to take out an additional XXXX {$60000.00} to pay them off which I could not afford. So they would not give the mortgage company a pay off and I was stuck. XXXX provided me with a copy of the loan and he did state I have to pay 25 % back. Although I cant imagine I wouldve agreed to pay 25 % of the equity in my home upon selling refinancing or giving it away and or giving inheritance. No lawn company will touch my loan.
Company Response: Closed with explanation
2018-10-03
Jacksonville, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have tried on several occasions to work with the mortgage company and they denied the modification. But the problem is the mortgage company is not supposed to be practicing mortgages any longer and they sold my loan to XXXX. Now I have XXXX XXXX XXXX XXXX XXXX trying to foreclose on my home and take my to court on XX/XX/2018. Ocwen who is the servicing company is telling me I need to come up with {$15000.00} to stop the foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-03
Struggling to pay mortgage
Mortgage: VA mortgage
Company Response: Closed with explanation
2018-10-03
Kendall, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-03
Bohemia, NY
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: XX/XX/XXXX Dear Sir/Madam, I am writing today to complain of the poor service I received from my mortgage loan servicer Ocwen Loan Servicing, LLC for the past six years. It has been brought to my attention that I have been paying an interest rate of 11 % from XX/XX/XXXX-XX/XX/XXXX. I am writing to you because I am at my wits end with my lender. I applied for a modification in XX/XX/XXXX and was granted.
Unfortunately, since XX/XX/XXXXI have been going through a financial hardship. My household has lost income from XX/XX/XXXX-XX/XX/XXXX. I am XXXX XXXX, I have been a XXXX XXXX for the past twenty years. I have been re-establishing my business for the past two years. During this time my husband was laid off from his job after working 26 years and I was out of business for two years Recently, I was denied a loan modification. My income has drastically changed for the better. I can now afford my mortgage payment with the help of a modification.
I am most annoyed with how I have been treated. I personally feel I am a victim of a predatory loan. I appreciate any assistance you can provide in resolving this issue.
Please feel free to contact me regarding this issue at XXXX Thank you for your time.
Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-02
Mabank, TX
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I contacted Ocwen to for Modification. I have made every payment this year, however I am having trouble getting Ocwen to help Modify the loan. The use these stall tactics where they keep requesting the same information over and over again until you end up in foreclosure. I had to file a bankruptcy to stop it now I allowed my bankruptcy to lapse and Ocwen is now saying that they need additional paperwork. This happens over and over again. They did not honor the court order from before and they keep finding excuses to not approve the modification. I know they don't have to approve it but the stall tactics are not the proper way to do business. I have submitted my paperwork again and I have been submitting it for over a year now. Please help me get answers.
Company Response: Closed with explanation