OCWEN FINANCIAL CORPORATION

2017-02-23

Bohemia, NY

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed

Disputed: No Timely Response

2017-02-22

Nutley, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

Vineland, CO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

San Gabriel, CA

Settlement process and costs

Mortgage: Other mortgage

Complaint: Ocwen Loan Servicing and its California attorney XXXX have responded to my consumer complaints with nothing but lies. You Ocwen XXXX want a fight, you got one.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-22

Colts Neck, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: XX/XX/XXXX Ocwen XXXX Department PXXXX XXXX XXXX XXXX, FL XXXX To Whom It May Concern, Re : Mortgage number XXXX This letter is to reiterate a challenge with the taxes on our property located at : XXXX, XXXX, New Jersey XXXX. We have XXXX lots of land with this property. When purchased in XXXX and since the inception of our mortgage, we have always had our taxes, insurance and premium combined in one payment. I realized a couple months ago that one of the properties taxes has not been paid for quite some time. We did contact the XXXX borough and Ocwen and we can not decipher where the problem began, what changed or more importantly how to rectify the problem. Seemingly, something happened ( not initiated by me or my husband ) where the taxes has not been paid or received by the city borough. Therefore, we feel it 's incumbent upon Ocwen and the XXXX to figure out what went wrong, when and resolve the matter. We have paid the mortgage amount given us with the all cost included and there is no way for us to figure it out. Since the XXXX and Ocwen have been exchanging funds, maybe you can find out when the amount changed and why. If there is something we can do to facilitate your research, we will be more than willing. This letter is being sent to all parties concerned, the FTC and CFPB. Please let 's all get together in some manner to figure this out without putting the full responsibility on my husband and myself. Respectfully yours, XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

NJ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: In XX/XX/XXXX I got a loan from one financial institution, which was then sold to another financial institution, and then in XX/XX/XXXX, was sold to another financial institution, Ocwen Loan Servicing. Since then, it has been very difficult to work with them. They have raised my interest rate without notifying me. They have my current address that they send my statement to, but I found out that they were sending letters to my old address that I have not lived in for over 2 years. And then they accepted my monthly payments, but did not apply the money to my mortgage. They put it in " Suspense '' and stated that I was delinquent, charged me late fees, and reported to the Credit Bureaus, which has ruined my credit. After much difficulty trying to contact them to discuss, they have stated that they will not help me straighten this mess out.
Company Response: Closed

Disputed: Yes Timely Response

2017-02-22

Stevenson, MD

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My first application for a hardship modification to Ocwen was submitted XXXX of 2016. It was rejected by the end of XXXX 2016. The entire package was resubmitted in XXXX of 2016 with updated information. Again, I was rejected after a cursory review. The information forwarded to Ocwen indicated that I was struggling to maintain the property..that I am a XXXX year old woman who has very few years remaining in which I would have the ability to continue working. I remain troubled that in the foreseeable future I could face foreclosure.
Company Response: Closed

Disputed: Yes Timely Response

2017-02-22

Blackbird, DE

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I received a XXXX from the mortgage company stating Outstanding Mortgage principal as XXXX/XXXX/XXXX is {$83000.00}. Then my mortgage statement dated XXXX/XXXX/XXXX states principal mortgage is {$100000.00}. Why wo n't the amount be the same.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

CO

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My husband passed away suddenlyXXXX/XXXX. I was current on mortgage w OCWEN through XXXX. I missed 3 months then paid all three months XXXX. I could n't afford pmts after that. The pmt had just increased {$1100.00} to {$1200.00} on XXXX again XXXX to {$1300.00}. XXXX, I was contacted by OCWEN saying due to the recent hardship, I had been preapproved for a HAMP Streamline Mod. My new pmt under TRIAL period of 3 mo would be {$800.00}. If I made XXXX pmts on time I would get final modification starting XXXX. The terms would be {$800.00} for 40 yrs. I was thrilled. I was extremely stressed due to my financial situation. I 'm XXXX and receive XXXX. I suffer from a severe case of XXXX caused by XXXX. They sent the Streamline Mod pkg to me and I returned it to OCWEN immediately. 40 yr loan. Payments I could afford. I made my 1st XXXX pmts right away and the 3rd Trial pmt early. On XXXX/XXXX/XXXX I received my Final Loan Mod pkg. the terms were completely different. It was now XXXX pmts of {$800.00} adjusting up and XXXX BALLOON pmt of {$120000.00} due XXXX. I called my relationship mngr XXXX XXXX regarding the NEW mod terms and she said they made a mistake initially. She explained that due to HAMP regs, OCWEN was required to keep the original due date on the loan of XXXX/XXXX/XXXX so there had to be a balloon pmt of {$120000.00}. I knew I needed to have that pmt of {$800.00} in order to keep my house so I signed the docs and returned them in THEIR envelope on XXXX/XXXX/XXXX. When I had my next monthly apt with XXXX in XXXX, she said they had n't received the docs. In XXXX during our monthly phone appt she said she still had n't received the docs and overnight mailed them to me. Once again I signed and returned the docs in their envelope. I continued to make my monthly pmts as agreed. In XXXX I went to wire the pmt and OCWEN would n't accept my pmt via XXXX or XXXX. I contacted them, I was told to keep trying to send it. On my next appt with XXXX in XXXX I was told that I no longer qualified for a mod because they had n't received my docs..not for nonpayment. So I was completely stressed out. So I decided to get a XXXX for {$800.00} and I sent yet another set of ORIGINAL loan mod docs to OCWEN overnight mail so they had to sign. No way could they say they had n't rec 'd the docs and they could n't NOT ACCEPT my pmt. I waited for a week and no call from XXXX. I did receive calls from OCWEN collections asking when I would be making my pmt of {$1200.00} from XXXX XXXX. I had already made XXXX pmts totaling {$5600.00} in XXXX. I was modifying my loan. Why are they calling? I called XXXX and he said that he would do everything in his power to have the mod reconsidered do n't worry. 2 weeks later still being reviewed. I asked if I should send XXXX & XXXX pmt he said no not until the loan was reapproved. They already had XXXX pmt. XXXX, on a scheduled phone appt with XXXX my other line rang..it was OCWEN so I did a 3 way call. I had previously told XXXX that it made me nervous that they kept calling for pmt when I had already made it. Where was my money? Why ca n't I access my acct online? So I asked the gentleman from OCWEN on the 3 way call why he was calling. He said to discuss short sale. I was floored. XXXX reassured me the mod would go through just send them {$2400.00} by XXXX. I asked for the agreement in writing along with a pmt hist on my acct. 5 days later I received the Notice of Election that was filed XXXX/XXXX/XXXX. I was in foreclosure. Now I have a Rule 120 hearing XXXX/XXXX/XXXX. I have to file a response by XXXX/XXXX/XXXX and a scheduled sale date of XXXX/XXXX/XXXX. And now I have to pay {$23000.00} to cure the default instead of the {$2400.00} in XXXX. I went from having a loan mod in XXXX to having my house stolen in XXXX all because they say they did n't receive my docs. What can I do? Dual Tracking, Truth in Lending, Ficticious fees. I 'm going to be homeless.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I have a discharged chap XXXX, and since that Ocwen Mortgage stopped reporting my payments, so now appears that I have no home loan, and no pay history, and my balance is not correct, they seem to not want to fix this, all I get is we will investigate well XXXX will be a year, it does n't take that long to investigate. All last year I made XXXX payments to them, my payment is only XXXX. This year so far making XXXX payments to try to pay them off quickly as possible. I need my credit report to reflect payments, and current bal, and that I am still paying them.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Detroit, MI

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Mabank, TX

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

MI

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: In XX/XX/2016 I received a HAMP modification packet from Ocwen. Myself and the co-borrower filled out the packet and submitted as instructed. We received an approval letter and instructions to make XXXX trial payments to start XX/XX/XXXX. The payment was sent via next day air and was made via money order. The payment was received and signed for on XX/XX/XXXX but they did n't cash the money order until a week later. They did n't record/post my payment until it was cashed and marked my account late. I then sent my XX/XX/XXXX trail payment via regular mail on XX/XX/XXXX and paid via personal check. They did n't try to cash my payment until a month later, my bank declined the check due to the date so I submitted it again via overnight express ( tracking numbers can be provided as proof ). They successfully cashed that check but again, marked my account late. I then immediately sent a personal check for the XX/XX/XXXX payment on XX/XX/XXXX. I waited and waited and again, they did n't try cashing the check until the middle of XX/XX/XXXX and again my bank declined the payment due to the check date. I again sent another payment in but just last week they sent a letter stating that I had to resubmit the payment via certified funds. I did that via XXXX. Today I received a notice stating that they will not accept the XXXX payment for XX/XX/XXXX and it has been returned. On the letter they state that we are over 90 days past due and that is why they would not accept my payment. Throughout the trial period Ocwen would send multiple letters, each one coming from different Ocwen office/department. None of the letters matched the other and they all had different information. Ocwen has also changed my relationship manager 3 times within the last 3 months. Each time they changed my relationship manager, I called them to try and get accurate info regarding the payments being recorded late. Each time I was advised that everything was ok and the letters were being crossed in the mail. Also each time, my previous call with my previous relationship manager was never recorded so I had to start all over with every call I made. Now Ocwen will not accept the last trial payment ( that was due and payment attempt was made before the XX/XX/XXXX ) or our XX/XX/XXXX payment as they said we are 90 past due. They are no longer honoring the signed HAMP agreement and my calls to them have not resolved the problem. We are now at risk of losing our home again because Ocwen will not accept payment-they will only accept a full payment of over {$6000.00} that they state is overdue. Ocwen has also given my phone number out to various debt relief companies without my approval and these companies call several times a day every day. I have all of their letters, tracking numbers, certified funds receipts, and my returned checks.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Eugene, OR

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Fresno, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

San Gabriel, CA

Settlement process and costs

Mortgage: Other mortgage

Complaint: Ocwen Loan Servicing used its cozy relationship w/ XXXX as a weapon to threaten me, that if I did n't sign the pretender lender loan servicers {$750000.00} loan modification they would proceed w/ fraudulent trustee sale and kiss my home goodbye. I signed the fraudulent {$750000.00} loan modification under duress w/ fear of Ocwen throwing my children in the streets. Ocwen is using fraudulent foreclosures. I own my home free and clear. Ocwen scums threatened me that if I do n't pay them over {$200000.00} more then the {$550000.00} Option One Mortgage loan that was paid off over 10 years ago they would instruct is cozy buddy XXXX to proceed with the fraudulent trustee sale. I signed the fraudulent loan modification with fear, XXXX continued to have a active trustee sale months after I signed the modification under duress, the harassment, threats and people banging on my door continued for months. Emails attached.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-21

OR

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: We are writing to dispute the following information on our current credit report. The item in dispute was a refinance of our home mortgage, referred to as a Home Affordable Modification Program ( " HAMP '' ) and Home Affordable Alternative Program ( " HAFA '' ) with Ocwen Loan Servicing, LCC in XXXX, 2016. We are requesting that the item be removed to restore our credit rating and to correct the information. When we requested the loan modification we were specifically instructed by Ocwen Loan Servicing, LCC to suspend our payments while the refinance was in process. We were never offered counseling or informed that suspending our payments during the refinance process would have such a adverse effect on our credit report. Therefore we are specifically requesting that the " Serious Delinquency " ( very late payment ) item be removed from our credit report.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

San Jose, CA

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: The following is an appeal letter to Ocwen Loan Servicing regarding denial of a loan modification they offered to me. The appeal reviews the issues culminating in my complaint, though I can provide more specific documentation on request : This appeal is in regard to a requested loan modification offered to me by Ocwen Loan Servicing, who currently services a mortgage of mine, and which I initiated on XX/XX/XXXX, and faxed Ocwen all of the requested paperwork and verification on XX/XX/XXXX. After many delays and miscommunication on the part of Ocwen, which resulted in their requests for updated information that I had already provided, I was informed on XX/XX/XXXX, by XXXX in a telephone conversation appointment, that I was denied for the loan modification, though he could not tell me why. XXXX told me a denial letter explaining the details had been sent to me on XX/XX/XXXX, with the details of the decision, however, I had not yet received it. I was XXXX that I had not been informed of this decision earlier if the decision had been made over 7 days previously, however, it is typical to receive notices from Ocwen at least 8 days after the date of the notice. XXXX said he was not allowed to call me earlier about the decision without a prior appointment being set up. That is a totally unacceptable policy for a financial institution dealing with critical financial matters such as this. Since XXXX could not answer why I was denied, because he was not provided with the documentation that related to this decision, I asked to speak to a supervisor. Eventually the supervisor, XXXX # XXXX, came on the line and said she could access the documentation. She stated that my gross income did not meet the minimum income requirements to qualify. I asked her why, and she stated that {$3100.00} was not enough. I went through the application that I sent her, and directed her to the gross monthly income report as {$8600.00} ( see page XXXX, Section XXXX, Monthly income form ). XXXX looked through my docs and verified the figure, but could not give a reason of how the underwriters arrived at the bogus, lower figure. She promised to find out the mistake, and get back to me within two days. I have not heard from her or the underwriters as promised. I have no idea how this bogus fiqure was derived, because the documentation I sent Ocwen clearly indicates that my gross income is actually {$8600.00}. This figure is supported by the bank account statements which I provided that indicate my monthly pension income as {$3600.00}, and deposits of rental and other income totaling {$5300.00}. You have all of this information. You need to look at it and do the math correctly. It appears to me that Ocwen is deliberately stalling and finding means of denying a loan modification to place me in a precarious financial position that will ultimately benefit XXXX by shoving me into foreclosure, a short sale, or a refinanced loan with additional refinance charges. It also appears that Ocwen is still using the tactics that had them reprimanded and fined by the XXXX Consumer Oversight Commission. I already have a documented series of events in a letter of complaint to them. Please quit stalling and correct your figures immediately, not in 30 or 60 days, so that I can qualify as I should for a real loan modification. If I had been able to pay my previous mortgage on time and in full up to this time on my current gross income, then it is foolish for Ocwen to determine that I could not pay a lesser monthly mortgage than the current amount required. - ergo, Ocwen 's perceived plot to put me into a delinquency situation with the current monthly charge. I expect to hear from you immediately regarding an explanation and correction. Regards,
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-21

Green Acres, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-20

Meriden, CT

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-20

Warrenton, VA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-20

Alexandria, VA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-20

Bakerview, WA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Ocwen Financial has barred me from paying by check or ACH since I transposed my account number by error. After months of successfully paying online the mortgage company has increased the cost to me of serving my loan while they make XXXX of dollars off of it. It 's unethical and damaging.
Company Response: Closed with explanation

Disputed: Yes Timely Response