OCWEN FINANCIAL CORPORATION

2017-02-13

Gloucester City, NJ

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-13

Succasunna, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Perris, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Cutler Bay, FL

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Bedford, TX

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My mortgage is paid through my bank 's bill pay app. The payment is sent on the same date every month. The mortgage service company received the payment on the date it is sent. But, this month ( XX/XX/2017 ) the payment was sent back to my bank. After speaking with the mortgage companies customer service. I was told, " Because I was 89 days behind on a payment, they will not except the payment unless it was the full amount. To include the past due amount ''. Okay, I accepted that, and is willing to sent the money through my bank 's bill pay app, to the their company, same place I sent it to every month. But, I was told I would have to sent the money by a Money order, XXXX or XXXX electric transfer which is secured funds. The problem is, that either of the above mention methods has a cost associated with it, anywhere from $ XXXX- {$100.00}. And, if they keep sending my payments back, it will continue to put me further in the a hole. Another problem is that, my mortgage has changed servicing company three times. I do n't ever remember signing any documents stating this 89 day rule.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Fountainville, PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I overnighted a {$4300.00} check to OCWEN and have it arriving and signed for at Ocwen. It always takes a week and after 2 weeks not hitting I called them. They lost the check and TOLD me NOT to make a payment until their investigation was resolved. Over the next 3 months they were doing an investigation and TOLD me not to pay until this was resolved. Once they told me to stop payment - a week later I mailed them the entire payment to ctach it up. The supervisor XXXX ( XXXX ) told me it would not go against me. Now they reported me late to all XXXX credit agencies. They will not call me back to resolves this. I have called numerous times as this is really adversely affecting my life.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Hutto, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Cherry Hill, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

DC

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have just paid {$9200.00}, or three promptly made trial payments of {$3000.00} in hopes of finally securing a home loan modification, something I have been systemically denied since XX/XX/XXXX. Based on the fraudulent practices I have had since XX/XX/XXXX with your clients servicer, it 's best to put my concerns in writing, notify appropriate parties of such, versus having discussions by voice with Ocwen which are not documented. To this date I have not received, but expect confirmation of the following : Written confirmation of all three payments made and received in a timely manner, The acknowledgement of the signed affidavit that I sent to you, which documents that I have been approved for a loan modification. I first sent this affidavit to Ocwen in XX/XX/XXXX, it 's now approaching XX/XX/XXXX! The servicers voicemail does acknowledge the last two payments of {$3000.00} were made, but not the first. The voice mail also states that another payment of {$3000.00} is again due on XX/XX/XXXX!! This voice mail directly contradicts the amount I was offered and agreed to pay in writing included in a new modification on this property with payments due of {$2900.00} starting also XX/XX/XXXX!! So going forward, which amount will it be!?!? The modification package also states " After all trial payments have been made, funds received toward payments prior to the permanent modification being processed ( how long does that " processing '' take and where is the acknowledgement of payments made after processing?? ) will be deposited ( when?? ) and applied ( when?? ) toward the amount due after the modification is executed. I would like acknowledgement of these actions prior to making additional payments due XX/XX/XXXX. Also confirmation prior to mailing of additional payments of removal of ALL late fees, based on language provided by Ocw3n in the modification documents : New Principle Balance " If you fulfill the terms of the trial period including, but not limited to, making any remaining trial payments, submitting all the required documents ( or should we say, " receiving '' the required documents?? ) and the conditions in such documents are satisfied (??? ), we will waive ALL late charges that have accrued and remain unpaid at the end of the trial period. The late charges on this property amount to {$250000.00}. I would like acknowledgement of these actions prior to making additional payments due XX/XX/XXXX. I mailed back to Ocwen, on XX/XX/XXXX a XXXX page HAMP Modification package, I have not seen or heard the results of that mailing and frankly, I am afraid to inquire of its whereabouts! As you will agree, I sent to you by email a copy of the signed affidavit, dated XX/XX/XXXX, after sending it to Ocwen by email and snail mail four times! I would like acknowledgement of these actions prior to making additional payments due XX/XX/XXXX. So in short, I am expecting to have all late payments removed now that the three trial payments have been made, and all documents have been submitted, however again I caution, " received '' is another matter. I would like acknowledgement of these actions prior to making additional payments due XX/XX/XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Anaheim, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: The homeowner has been trying to get a loan modification since XX/XX/XXXX. During this time OCWEN stated that the application was lost, re-apply. During the period of XX/XX/XXXX a new application was submitted to OCWEN. The mortgage investor is According to our records, the owner of your loan is : XXXX As Trustee For IndyMac INDX Mortgage Loan Trust XXXX, Mortgage Pass-Through XXXX I have applied 2 times since with OCWEN only to be denied : without an explanation for the denial. The latest denial was on XX/XX/XXXX. On XX/XX/XXXX A telephone call to my agent : XXXX was contacted to ask why was I denied : answer is that I did not meet the investors guidelines. My mortgage went from $ [email protected] % in XX/XX/XXXX : up to $ [email protected] % hike in monthly payments and interest rate on XX/XX/XXXX. Our mortgage is an interest only mortgage and pays {$12.00} principle for the last 10 years. On XX/XX/XXXX, I filed an appeal and CFPB complaint against OCWEN and XXXX. I have a medical hardship and loss of income due to husbands XXXX medical condition. We both are on fixed income. The homeowner is qualified and eligible for a loan modification : homeowner was deied when qualified. OCWEN signed a consent agreement with a DOJ penality of XXXX Dollars for wrongful denial of loan modification to homeowner, when qualified.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Mabank, TX

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: My mortgage is with ocwen. They have denied every modification that we have applied for. Since the last modification I have indicated that I want to sell the house thru a short sale and i have sent XXXX offers. To date, I have not hear from them. On today, I called them XXXX for them to give me an update. I started calling XXXX about XXXX and as of right now I am no further than I was this morning. Ocwen has held my life hostage with this mortgage and they want continue to lie cheat steal to myself and family. This is not a game to me but the obvious is to them. I want to either get a modification or sell rhis property. I NEED SOMEONE ON MY SIDE RO GET A RESOLUTION. PLEASE HELP ME!
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Hudson, NC

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: On XX/XX/XXXX I received a letter from my insurance stating my homeowners insurance has not been paid and it was escrowed by Ocwen. After lots of time on the phone and help from my insurance company, it was overnighted and paid. XX/XX/XXXX I received a check for {$590.00} from the escrow dept stating our escrow account was overfunded and this set it right. XX/XX/XXXX I got a letter from Ocwen 's escrow department stating I owed them over {$600.00} to make the escrow account balanced and included a schedule of increased payments to catch up the account. After much time on the phone with a customer service rep and later the supervisor, I decided to cancel the escrow account and per their instructions wrote a letter that was signed by my wife and myself stating all the supervisor requested plus a check for {$51.00} that would bring the account to XXXX and allow the cancellation. I was told they needed 10 days in order to make this happen and mailed the letter with the check on XX/XX/XXXX. I was told the adjustment to the auto draft would be automatically made and the XX/XX/XXXX draft would not include the escrow amount. However, it did and further I received a monthly bill on XX/XX/XXXX stating an amount of the payment for XX/XX/XXXX which still included the escrow amount. Checking my account, I found they had taken the escrow amount, which should have been cancelled ( we have the cancelled check that was inside the letter ) with the XX/XX/XXXX payment and clearly they had not cancelled the escrow payments. I called customer service on XX/XX/XXXX and spoke to an escalation Supervisor who stated he needed 3 - 5 days to look into it. I firmly but respectfully expressed my dissatisfaction with his company and I am now awaiting response. This blatant incompetence on the part of Ocwen is irresponsible and I regret having them escrow my property taxes and insurance which I will pay myself once they figure out how to cancel the escrow and pay me back what they took in an unauthorized way. Please warn others about having an escrow account with Ocwen who clearly ca n't manage those accounts.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-12

Key Biscayne, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: OCWEN has unilaterally and in clear violation of the loan modification agreement I signed in XXXX as a result of a very real financial hardship, increased the monthly mortgage ( PITI ) payment to the tune of an additional {$400.00} dollars, a 14.3 % increase within the first six ( 6 ) months since I signed the loan modification in XXXX of XXXX. I have repeatedly questioned this with OCWEN representatives and through correspondence which has not been answered and even though they can not negate my argument based on the agreement, they dance around the issue and state that, from their perspective, it is justified and allowable as part of the agreement. I agreed to a payment of {$2800.00}, one that the loan modification agreement states will remain the same for at least the first year of the agreement. Please be mindful that I was clearly told when I inquired, that the delay during the trial modification plan in offering a permanent loan modification was due to the need for their financial department to look at and analyze every detail of my hardship situation, including pending payments, escrow amounts, real estate taxes, insurance costs, etc. to ensure that the proposed monthly payment would be one I could pay within the income analysis guidelines. Not only did I submit the requested application information, I was also contacted on two occasions by OCWEN representatives to discuss the details. Based on the latter, how can there be such an increase within such a short period and in violation of the first year, as stated in the agreement, when in fact, their financial experts looked and analyzed every detail in the situation. The payment is now up to {$3200.00}. In addition, attempting to speak with their claimed relationship manager for the loan is an impossible task, as he/she is never available, and when one speaks with an alternate one, they suggest I speak with the assigned one, not to mention the delays, sometimes weeks, before an appointment can be scheduled with the person. OCWEN is not acting in good faith. Yes, I am trying to get back on my feet as a result of a new job started in XXXX, however, there is no justification for the unilateral jump in the monthly payment. Mixed signals are common within OCWEN as one representative will tell you something and the next one will interpret and advice differently. A perfect example of this is a recent conversation with XXXX representatives reference my mailing of a recent payment, wherein one of the representative tells me I need to pay an amount over {$12000.00} for what they claimed was reinstatement, another tells me only half of that amount is due and a XXXX one tells me to send the regular payment via US Mail to the above address, as I planned originally planned and have done in the past and did. Prior to filing this complaint, I sent a detailed email to OCWEN 's ombudsman 's e-mail on the XXXX of XXXX and as of this date, received no response. In addition, the earliest date my relationship manager is available is XX/XX/XXXX at XXXX, thus no option but to wait until then to speak, assuming he/she calls me. I am receiving contradicting misinformation from OCWEN and it warrants immediate clarification and discussion as to what information is correct and options available to me based on the circumstances due to the sensitive nature and time of the matter. I have repeatedly requested a responsible and competent response from OCWEN, to no avail. I am requesting your office 's assistance in ensuring OCWEN acts responsibly and ethically in their servicing of my loan. Based on my experience with them and the unanswered letters, copies of which I have, and their lack of response, their actions warrant action from CFPB. I look forward to a positive resolution. Thank you for your assistance. XXXX XXXX XXXX.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-12

Norwalk, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: OCWEN Mortgage XXXX. Has not mailed me my tax documents. There 's a lot of complaints against them for this same issue. Also I submitted for a loan modification a couple of years ago & spent over {$700.00} in refaxing the documents to them from XXXX & ea. time they sd. They did n't get them. I almost ended up in the street with my XXXX kids & both of my parents living with me, I 'm a single mom.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-12

Seneca, SC

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-11

Greenwood, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Complainant is the sole legal owner of a residential property, on which a loan is being serviced by Ocwen. In XX/XX/XXXX, Complainant and her now deceased husband entered a refinancing agreement with XXXX, a mortgage broker. All negotiations regarding the refinance were conducted by telephone, mail or fax. Complainant and her husband did not meet personally with any XXXX employee ( save the independent notary ). Only after her husband 's death in XX/XX/XXXX, did complainant learn that the Note securing the loan had been signed only by her husband, and that he alone was listed as the " borrower ''. Apparently XXXX had combined the modest monthly income of both decedent and complainant and listed the total as income of the deceased as a method to qualify for a refinance the property. Both complainant and decedent signed the deed of trust securing the loan to the property. Title to this property was held in joint tenancy with rights of survivorship as authorized by XXXX law. Upon decedent 's passing, sole title and ownership of the property passed to Complainant, and the necessary documents to reflect the termination of the joint tenancy at his death have been recorded. No probate was or will be filed as there were no assets subject to probate. Faced with the loss of her husband and his financial contribution to their modest household, Complainant contacted Ocwen seeking some modification of the mortgage that would reduce the burden of monthly payments that exceeded her ability to satisfy from her own income. Only when Ocwen 's employees refused to communicate or speak with her, did she learn that her husband alone was listed as the only " borrower '' on the loan. Weeks passed until Ocwen 's representatives would entertain any discussion regarding an application to modify the loan payments. In the following months, Ocwen 's agents and employee 's engaged in conduct which appeared to be designed to obfuscate, misrepresent facts and law as applied to her circumstances, through no less than XXXX different agents or employees who in turn made repeated and conflicting and duplicatory demands for documents concluding with a denial of her request for modification, based in part upon a conclusion that she was not " the borrower ''. In the summer of XX/XX/XXXX Complainant learned from a web site " XXXX, that there would be a seminar given in XXXX, CA and that Ocwen representatives would be there to counsel with individuals XXXX mortgage problems. Encouraged by Ocwen 's representatives she renewed her application for mortgage assistance. An Ocwen XXXX helped her to complete basic paperwork, assigned her a specific Ocwen employee, one XXXX XXXX as her relationship XXXX, and informed her of other documents required to complete her application. The months that followed became a rerun of the same confusing contradictory and useless demands for documents, in this case advanced by XXXX different employees. At no time has she be able to communicate with her assigned " relationship XXXX '' XXXX XXXX, nor has he ever responded to any messages left by her. Ocwen agents forwarded to her a XXXX Transfer package '' insisting that her request could not or would not be sent to for consideration, with out these additional documents including an " Assumption of XXXX XXXX ''. which clearly binds her to Assuming the Liability of the debt incurred only by her late husband whether or not she qualifies for any the loan modification relief. This conduct over the past XXXX XXXX years makes it clear that she can not trust that these documents are only " preliminary ''. These demands are extortive in that the document ( XXXX ) on their face impose an additional legal burden on her without resolution of her request for relief. Apparently there is no Ocwen agent with any authority to resolve this dispute.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-10

Bridgeport, CT

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-10

Cleveland, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed

Disputed: No Timely Response

2017-02-10

Covington, GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-10

Covington, GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-10

Cartersville, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-10

Santa Ysabel, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I bought a condo with XXXX other people ( Husband/wife ) 10 years ago. They divorced and he declared bankruptcy. The property was quit claimed over to me. I have been making the payments on the loan on my own for approximately 6 years. The lender/servicer is OCWEN. I have called them numerous times and spent hours on the phone with them. I have sent them the quit claim 3 times. It takes FOREVER to even be able to speak with someone, as they say can not find my name on the loan. I have never received a XXXX mortgage interest statement in the entire 10 years that I had the loan. The loan does report to the credit bureaus. I have recently refinanced this loan, so it is now closed. There was a refund check issued and it is made out to the borrower who declared bankruptcy and quit claimed off the property. I have called OCWEN again and am now being toold I need to send a letter to the research department as they once again can not find any of the documents that have been sent to them multiple times. Again, this problem has persisted for over 5 years.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-10

OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: See QWR notice of Error and Exhibits. My investor agreed on a reaffirmation agreement XX/XX/XXXX this was signed in court on XX/XX/XXXX and filed. The investors loan servicer failed to adjust my loan to the agreement and continued to send me monthly bills that included the bankrupcty cram down. The loan servicer changed XX/XX/XXXX and the new servicer Ocwen resumed where XXXX left off with the incorrect amount on the transfer documents. Notified Ocwen XX/XX/XXXX and did not get a response or a monthly statement unit XX/XX/XXXX I guess they wanted to make sure the 3 year statue of limitations ran out just one problem now that they got the loan amount adjusted they want more than half that principle paid at once or be foreclosed on. I never even got a letter telling me why or what happened to cause this large payment. ITS CALLED DISCLOSURE. I have asked for copies of all periodic monthly statements relating to my mortgage and any response to my questions to be returned or responded though the CFPB to me. I have found in the past when I have asked for information that the investors or loan servicing companies respond that they will need additional time or they will respond directly to me or my attorney but end up never completing the response in full to me or sending a attorney my response weeks later but not what I asked for. I have enclosed a permission letter from my lawyer in the exhibits and faxed a copy today to my POC at Ocwen to by pass any legal confusion if that Ocwen can communicate with me. I want to make this clear that any in the form of documentation or information should be sent back though this complaint. If my POC at Ocwen needs to contact me the letter will allow this they have my number and email on file. My goal here is to have a open line of communication and resolve some errors due to mismanagement of my loan and hopefully settle it out of court.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-09

Katonah, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-09

Stkn, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response