OCWEN FINANCIAL CORPORATION

2017-03-07

Magnolia, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: OCWEN Loan Servicing has marked my account as well as my wife 's account with all XXXX credit bureaus as a foreclosure. The house legally was sold to XXXX & XXXX by me and my wife XXXX through a professional licensed Realtor. The mortgage was paid in full at the time of closing. The account should just show as a normal account paid in full and closed. This derogatory condition on the account is preventing my wife and I from seeking a fair car loan. I filed a complaint with OCWEN almost 20 days ago at which time they told me I would hear something back from them within 10 days. Property description below. *Legal Description : XXXX *Property Address : XXXX XXXX XXXX XXXX XXXX TX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-07

Bueche, LA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Ive attached the original letter that will explain how this started. To explain where we are now ... Ocwen refuses to release the remaining insurance proceeds so we can finish our flooded home and I have a letter from Ocwen stating once we were at 90 % repaired they would release and they will not do so. They received our initial insurance check on XXXX XXXX and after many many many fighting phone calls, and complaint with XXXX and La Attorney Generals office, they release the 1st pymt on XXXX XXXX. We had an inspection in mid XXXX and that came back at 90 %. and yet again not releasing all of the money, only a portion. Also, when this event occurred Ocwen waived our XXXX XXXX and XXXX payments and offered to spread them over 9 months with our 1st payment beginning with our XXXX payment. Our payment amount is XXXX and XXXX goes toward the payments of XXXX XXXX and XXXX ... .they have been reporting us late to the credit bureaus ever since. When I got our local authorities involved they corrected the late payments for XXXX XXXX XXXX and XXXX but are continuing to report us late for XXXX XXXX and now XXXX, sending my credit score down over XXXX points. I would like to receive the remaining {$31000.00} dollars in insurance proceeds released immediately and for them to correct all aspects of my credit file so that my score returns to what it was prior to them reporting incorrectly. Any help is much appreciated. I have attached several docs as reference that supports all that I have spoke about. Sincerely XXXX XXXX XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-07

Council, NC

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I HAVE BEEN DEALING WITH OCWEN LOAN SERVICING FOR SEVERAL YEARS TRYING TO GET A SHORT SALE APPROVED. IT HAS BEEN IMPOSSIBLE. THE SERVICING IS IN XXXX AND THOSE CUSTOMER SERVICE REPS ' READ A SCRIPT AND ARE NO HELP..NONE AND WHEN YOU TRY TO GET SOMEONE IN THE UNITED STATES TO SPEAK TO YOU IT COULD BE WEEKS OR MONTHS BEFORE HEARING BACK. MY HOUSE IS UP FOR SALE ON XX/XX/2017, NO NOTICE, NO NOTHING, JUST A CALL FROM SOMEONE IN XXXX TELLING ME SHORT SALE WAS APPROVED AND I WOULD HAVE PAPERWORK WITHIN A FEW DAYS ... BUT, " OH, BY THE WAY '', YOU SALE DATE IS XX/XX/2017. I WAS FURIOUS. WE HAVE BEEN WORKING DILIGENTLY ON THIS END TO GET THINGS FINISHED WITH NOTHING, ABSOLUTELY NOTHING BUT LIES AND DECEIT FROM OCWEN. I TAKE CARE OF MY XXXX MOTHER AND MY GRANDSON. THIS IS HORRIBLE, ESPECIALLY WHEN YOU HAVE THE BUYER READY TO GO AND OCWEN STILL CA N'T TELL THE TRUTH. THEY HAVE STATED THEY " MISPLACED '' THE SHORT SALE PAPERWORK, LOST IT ... AND THEN FOUND IT AGAIN. NOW THEY ARE ASKING FOR AN APPRAISAL DAYS BEFORE SALE AND THAT CERTAINLY WO N'T DO ANYONE ANY GOOD ESPECIALLY SINCE THEY HAVE HAD SEVERAL SINCE THIS PROCESS STARTED. OCWEN ALSO PUT FORCED INSURANCE ON THE PROPERTY BUT HAVE NEVER EVER EVER FIXED ANY PROBLEMS THAT HAVE BEEN EXPERIENCED AT THE RESIDENCE. STORMS, ROOF PROBLEMS, TREES DOWN, DAMAGE TO THE WALL FOR THE FOUNDATION DUE TO STORMS ... .NOTHING ... THEY DO N'T EVEN CALL BACK ... ... THIS IS HORRIBLE TREATMENT ... ..HORRIBLE .... MY ORIGINAL MORTGAGE COMPANY WENT BANKRUPT, THEN THE SECOND DID THE SAME AND THEN I WAS INTRODUCED TO OCWEN AS THE SERVICER AND THEY ARE DOING NOTHING BUT SUCKING THE LIFE OUT OF PEOPLE.. WHERE IS THE HELP, THE MODIFICATIONS, NOTHING BUT LIES AND DECEPTION. WHERE AM I TO GO WITH MY XXXX MOTHER ...?????????? I HAVE WORKED ALL MY LIFE AND HAVE BEEN HERE IN THIS HOUSE OVER 15 YEARS. I GOT THE BUYER FOR THE PROPERTY, THE MONIES IN ESCROW, EVERYTHING AND THEY CA N'T GET IT IN FRONT OF SOMEONE WHO SPEAKS ENGLISH AND CAN READ A DOCUMENTS ... .WHERE DO WE GO FROM HERE .... LIARS ... .ALL LIARS .... I HAVE DOCUMENTED EVERYTHING ... NAMES, TIMES, EXTENSIONS, ETC ... ALL OF IT.. TELL PEOPLE ... .TELL EVERYONE ... ..SOMEHOW WE NEED TO STOP THIS CRAZINESS ... NOW .... OCWEN ... ... ..LIARS ... ..THEIVES ... ... LIARS ....
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

San Gabriel, CA

Settlement process and costs

Mortgage: Other mortgage

Complaint: I have contacted CFPB multiple times regarding the status of my matter, the representatives all follow the same telephonic script. When I ask the representatives where all the Ocwen collected fine fees go, the representatives all refuse tell me and end the conversation. Well this explains most of it? Monday on XXXX 's " Mornings With XXXX, '' the author of " XXXX, '' XXXX, discussed a new report from the Government Accountability Institute ( GAI ) that found the Obama administration 's Department of Justice has been directing fines levied on major banks to fund leftist groups. Partial transcript as follows : XXXX : Let me ask you about another exclusive report we want to get to. When banks are sued by the Justice Department -- we know right now that the department is trying to get upwards of XXXX dollars from XXXX. We do n't know what that a number is ultimately going to be. Where does that money go? Does it allegedly help fund political nonprofit groups? Because this is what the Government Accountability Institute is saying, and we 've got this exclusive report. XXXX Yes, that is right, XXXX, we 've got a report coming out today. Anybody can get it -- XXXX. What we looked at is what the Obama Department of Justice has done when they have gone after banks, whether is was related to mortgage-backed securities or lending practices going back to the XX/XX/2008 financial crisis, and what you find is that a lot of money is not actually going to pay the victims. That money is being steered by the Department of Justice to fund progressive liberal organizations. More than XXXX dollars worth. And that money is being steered toward political activism. And in fact, the Department of Justice giving these large financial institutions, which have allegedly you know, conducted in bad behavior, they are giving them a XXXX dollar to XXXX discount. If they will give a dollar to a progressive organization, that wipes XXXX dollars off the slate in terms of what they owe federal government as related to their financial activities. So this is a massive problem. It shows that a lot of activities -- the Department of Justice under President Obama -- has not been about actual making the victims whole as it relates to these financial activities, but actually funding left wing groups. I will bring all you dirt bags down who have committed fraud against me. XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-06

August F. Haw, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

Vicksburg, MI

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

IN

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: Been trying over two years to get a loan modification.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

Mooresville, NC

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-06

Patterson, MD

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: I am the personal representative of my mother 's estate. After she passed, my brother decided to move into her home ( ie make it his primary residence ) and take over the mortgage payments. From my understanding of the XXXX XXXX XXXX XXXX XXXX of 1982, my brother, who meets all of the definitions of a an immediate family member, and meets the primary residence requirement, is able to take over the loan without qualifying, refinancing, or changing the name on the deed from our mother 's name to his name. However, I continue to get harassing phone calls from the Ocwen servicers asking for me to change the loan over to my brother. I have provided updated contact information, and my brother has been up-to-date on all mortgage payments. I would like the phone calls to me, especially during work hours to stop.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

San Gabriel, CA

Settlement process and costs

Mortgage: Other mortgage

Complaint: We the American people will rise against you Ocwen XXXX, and we will bring you XXXX down. Ocwen XXXX can not control themselves, full of greed living in another planet. Totally incompetent! Ocwen Loan Servicing LLC, N.J. Super. App. Div. ( per curiam ) ( XXXX pp. ) Plaintiff XXXX XXXX. XXXX appealed an order dismissing his XXXX-count amended complaint for failure to state a claim. The appellate panel affirmed the dismissal with the exception of XXXX counts. Plaintiff filed the complaint against defendants Ocwen Loan Servicing LLC and XXXX as Trustee. The complaint alleged that over the course of 22 years, defendants engaged in a pattern of misconduct by refusing to accept plaintiff 's mortgage payments in order to claim default and file frivolous foreclosure actions against him. The first count surviving dismissal alleges that plaintiff made mortgage payments and paid insurance premiums over a lengthy period of time without receiving proper credit, defendants failed to pay real estate taxes funded by plaintiff 's mortgage payments, and defendants charged plaintiff for insurance premiums that were improper and never credited. Moreover, plaintiff could not challenge the alleged amount due because defendants dismissed the foreclosure action. The appellate panel found that this count alleges valid claim for an accounting and reversed the court 's order dismissing it. The second count surviving dismissal alleges that defendants engaged in a course of deceitful and unconscionable conduct in their efforts to enforce and collect the sums due under plaintiff 's loan. The actions alleged included failing to accept and credit plaintiff 's mortgage payments in order to falsely claim he was in default, and demanding payments for premiums and other purported costs that were improper. Those allegations were sufficient to state a claim under the Consumer Fraud Act that defendants engaged in unconscionable loan collection practices. The panel reversed the court 's dismissal of that claim. The panel noted that, despite defendants claims otherwise, loan collection efforts undertaken by the " lender or its assignee '' fall within the protections of the CFA.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-06

Keyport, WA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: We have a mortgage with OCWEN Loan Servicing LLC . We got behind. Now its out of control. Received Pre-Forclosure Letter dated XXXX/XXXX/2017. I called spoke with XXXX ( since our assigned customer service rep was again unavailable ) We discussed the account, to do a repayment plan we needed to pay half of the arrears, plus late charges. The amount was {$3900.00}. It would require {$1900.00}. Which we did not have. I informed the csr that taxes were filed and due no later than XXXX XXXX, 2017. Without the {$1900.00} we would need to file a request for modification. At this time I was told Foreclosure had not started. I went to the web site and had issues getting to the forms. I made our payment of {$970.00} on XXXX/XXXX/2017. Then on XXXX XXXX, I called OCWEN back. I got a csr XXXX, the amount was now {$4900.00}. We discussed a 5 month repayment plan {$1000.00} down and payments of $ XXXX.Again no foreclosure in process. XXXX would put the paperwork for approval. On XXXX XXXX, I called back, and was connected with XXXX. XXXX informed the repayment plan could not be accepted since we were in active foreclosure. The amount in arrears is now {$5900.00}. In order to stop foreclosure proceedings we need to file a Modification Request. XXXX explained the process, we prefilled forms out and he would e-mail them to me. I have received the forms and its proving to be nightmare getting them out of PDF so we can fill them in/sign and return. As of today XXXX XXXX, 2017 we have not received anything in writing from OCWEN on the status of our mortgage. We did a modification 7 years ago after I lost my job. In the end, according to the paperwork we will owe a balloon payment at the end of our 30-year mortgage of {$180000.00} Which basically is where we started. I am so confused, We do not want a modification, but a repayment plan to get back on traack. We can not afford to loose this house. We do not have the funds to move 20+ years of stuff, nor time to do so, at this accelerated process.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

San Mateo, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have had numerous issues with this company ( Ocwen ). I have XXXX issues now : 1. Ocwen has been charging me an extra {$50.00} per month for no reason. I have asked what this {$50.00} is for, but have received no response. 2. I have had this loan for years and the payment was always automatically withdrawn from my bank account. Then, suddenly and without prior notice, they stopped making the withdrawal. I was on vacation when the letter notifying me of this was sent. When I returned home, I made the payment. However, they still charged me a late fee of {$140.00}.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-05

Nutley, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-05

MA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Condensed description : My wife XXXX and I married in XX/XX/XXXX. XXXX already had XXXX child, whose father was deceased. XXXX had her own XXXX and was doing well. She was making about {$XXXX} annually while I had a salary of about {$XXXX} a year. We soon bought a house ( XXXX ), Not long after that, XXXX 's father died. Rather than leave XXXX 's mother living alone on a country road some distance from our house, XXXX and I, in XX/XX/XXXX, bought a two-family house ( XXXX ) just XXXX short blocks from our house. XXXX 's mother and we would be within walking distance of each other. XXXX 's mother would live in the downstairs unit of XXXX and we would rent out the upstairs unit. XXXX and I spent some time and money improving the house. Then, unexpectedly and before XXXX 's mother could move in, XXXX 's mother died.. With XX/XX/XXXX came the financial crisis, dubbed " The Great Recession. '' XXXX 's XXXX dropped precipitously and we had trouble finding renters for XXXX. XXXX had to close her business. We then had only my salary as income and XXXX mortgages and XXXX children. I applied for a mortgage modification on XXXX, but was turned down. We could find no tenants for XXXX, so it was vacant. Squatters soon moved into each apartment. I took the upstairs squatter to housing court to get her ordered out of the house, but the judge believed the lies that she and some tradesmen ( her friends ) told under oath. He ruled that she would be allowed to stay there until she had lived out, in rent, the approximately {$5900.00} that she claimed to have spent on repairs. XXXX developed a XXXX medical problem. XXXX put XXXX in my name only and then declared bankruptcy. That delayed foreclosure on XXXX for XXXX little while, but in XX/XX/XXXX, we received an eviction order at XXXX. I decided to try to get the squatters out of XXXX, so that we, now with XXXX children, would have a place to live after the eviction from XXXX. By my paying for a month 's worth of storage space for the XXXX squatter 's furniture and by my physically moving her furniture and other belongings, she agreed to leave the premises. That night, the night before our eviction was to take place, I. with help from a few relatives, managed to move our most essential belongings into the lower apartment of XXXX. Much had to be left behind, including appliances and food supplies. After our living in XXXX for a few weeks, I managed to get an eviction order for the upstairs squatter. Within two weeks she had moved out, doing only fixable damage in the process. That meant that our family 's space had doubled, so that each child could have a bedroom. In XX/XX/XXXX, I applied for a mortgage modification from our mortgage holder, Ocwen. I hoped that Ocwen would rather receive a smaller monthly payment ( than the originally agreed-upon amount ) instead of none ( the amount they were receiving while the squatters were there. I was wrong. I was told that the company " does not do modifications. '' I live in fear of being evicted from this house and can not afford to make needed repairs ( to upstairs hot-water-heating, upstairs space-heating, and roof ) if I am going to have to move soon. XXXX 's illness continues.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-05

Hamburg, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: re : Ocwen loan # XXXX for XXXX in XXXX, NY Despite repeatedly pleading guilty to NYS DFS & CFPB for mortgage servicing violations, and a court order demanding that Ocwen give us access to ALL ORIGINAL loan documents related to the phony loans placed on our home at XXXX, XXXX, NY XXXX, Ocwen has refused access to visit the loan vault in Florida were we were told the original pen and ink loan docs are kept. Ocwen did in fact mail us several XXXX photocopies of files that show many other loan numbers attached to our loan still on the house. But, they refuse to show us the transfer history nor the amounts paid by Ocwen to buy this loan. Ocwen has stated the loan is paid down to zero, creating a forgiveness of debt issue for us for the {$160000.00} value of this note and mortgage they hold. XXXX would like the note and mortgage assigned to him for XXXX dollars since Ocwen claims they have no interest in it any longer. Please authorize Ocwen to assign this loan and mortgage to XXXX. We also demand a complete history of the escrow account attached to this mortgage with Ocwen. XXXX of dollars was paid into and out of this escrow account and we want a full accounting with the cancelled checks of who got this money. Thanks so much. XXXX and XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-04

Effingham, KS

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: 1.When researching my complaints I found that my last payment date was XX/XX/2017 and next payment is listed as XX/XX/2017.I am on a SAM, my payments are by bank draft & this worries me that they will not deduct my XX/XX/2017 payment and find me at default. 2.My annual escrow statement has an incorrect deduction for a projected payment in addition to the actual payment from my actual ending balance.Their website shows the correct escrow balance and the projected escrow balance for XX/XX/2017 should have an overage of XXXX above the required cushion of XXXX. ( 3 ) An appraiser tried to set up a meeting to appraise my property when I was negotiating the SAM agreement, he told me the prior appraisal was false, the SAM was signed without the additional appraisal but I 'm still be charged over {$400.00} for the incorrect appraisal? ( 4 ) When I was trying to get a federal mortgage modification they were sending my payments to a suspense account. I finally agreed to a SAM agreement.The SAM agreement did not include my suspense account and ended up being more than my original loan balance. I was told that once the papers were signed that the suspense account payments would be applied to the balance and it would reflect a much lower principal balance than reflected on the SAM. But those payments do not seem to have been applied to the principal. That was a lot of money to disappear.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-04

San Gabriel, CA

Settlement process and costs

Mortgage: Other mortgage

Complaint: In XXXX Ocwen Loan Servicing used its cozy relationship with failing Homeward Residential and American Home Mortgage to phony up a pretender XXXX beneficiary lawsuit to rip off my home I own free and clear. In XXXX Ocwen Loan Servicing used robo-lawyer " XXXX '' who is scum of the planet, who only followed Ocwen Loan Servicing scumbags mentally sick litigation lawyers instructions, foaming out of the mouth like a bunch of XXXX freaks on steroids, committed XXXX phony lawsuit fraud which has caused me and my family serious harm during the time I was hospitalized with XXXX. Ocwen Loan Servicing / XXXX / American Home Mortgage / Homeward Residential all have slandered my title using fraud. XXXX, I retained another incompetent lawyer who filed lawsuit against Ocwen Loan Servicing. Ocwen Loan Servicing scums offered me a {$660000.00} loan modification in agreement I dismiss the pending action and keep Ocwen 's fraud cover-ups a big hush hush. At that time the trustee sale was already cancelled so I did n't submit and bend over to scum Ocwen demands, I declined the offer. I do n't owe XXXX Ocwen a single penny. XXXX I retained another incompetent lawyer who filed another lawsuit, during pending litigation Ocwen attempted to push through another XXXX fraudulent trustee sale. My incompetent lawyer appeared before the court to stop Ocwen Loan Servicing fraudulent foreclosure and its cozy buddy XXXX fraudulent trustee sale. My motion was denied because my incompetent lawyer did n't follow the rules of the court and did n't serve all the defendants properly. I fired my lawyer, then I was in pro-per repersenting myself with little money left. Ocwen Loan Servicing used my health troubles and having little money left as another weapon to take advantage of me. During the time I was representing myself in pro-per Ocwen Loan Servicing, its cozy buddy Altisource, and its XXXX lawyer " XXXX '' all took advantage of my XXXX and then increased the fraudulent loan modification offer to {$750000.00} with a higher interest rate, then made threats that if I did n't sign the final none negotiable {$750000.00} loan modification offer Ocwen Loan Servicing would instruct its buddy XXXX to proceed with the fraudulent trustee sale and I would of lost my home I own free and clear for years. I have XXXX so hard for me to fight a bunch of XXXX. I was forced to sign the fraudulent {$750000.00} loan modification offer under over the top stress fearing for little son living in the streets while Ocwen XXXX fly around in private jets, probably hanging of with XXXX best friend who owns a island and a private jet? The XXXX all need to be brought down, and they will. Recently, Ocwen Loan Servicing used robo-employee " XXXX '' only following Ocwen XXXX litigation lawyers instruction, she continues to harass me and cover up Ocwen intentional fraud against me. I do not owe Ocwen a single penny. I will be retaining attorney XXXX out of XXXX sometime around XXXX, when my Investigators all complete its final case. You Ocwen XXXX better leave me the XXXX alone!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-03

Mount Pleasant, FL

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-03

Santa Barbara, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-03

CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: We have our mortgage through Ocwen. For several years we have paid extra on all our monthly payments. When I called Ocwen, they said they have a separate account for the overpayments which is about {$800.00} now. They have not been applying the extra money to the principal but instead have been keeping it in a separate account. It was my belief that these extra funds were legally supposed to go towards the principal. What is my legal recourse? Sincerely, XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-03

Brooklyn, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: On XX/XX/2017 a letter was sent to To : Ocwen Loan Servicing LLC ; XXXX XXXX XXXX XXXX XXXX ; New York Department Finance Legal ; XXXX XXXX Regarding XXXX XXXX XXXX XXXX We have requested a Discount/ Short Sale Payoff with a release of all claims for the property on XX/XX/2017 through the CFPB. On XX/XX/2017 we received a regular payoff quote from the correspondence Team at Ocwen. We have not received an explanation why we are being denied a Discount/Short Sale Payoff with a release of all claims.I 'm also requesting amortization schedule and all information that was requested from The AG Office in New York. As of today we are still waiting for the information Please advise,
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-03

Beyersville, TX

Application, originator, mortgage broker

Mortgage: VA mortgage

Complaint: My mortgage was taking over by a bank in XXXX and someone reported it to the credit bureau for XXXX and I have document from the court stating it so, what can I do about it?
Company Response: Closed

Disputed: No Timely Response

2017-03-03

PA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: We were having financial issues, due to a XXXX, and asked our bank to look into a XXXX modification. We were turned down for a XXXX but qualified for a HAMP modification. The bank then sent us paperwork for the HAMP modification. Our payments had gone up by over {$400.00} a month so we told them we did n't want to do it. We tried to make a monthly payment and were forced to pay the higher payment listed on the modification even though we never signed anything. We were also forced into now having an escrow account even though we never had one before. We paid 3 payments of almost {$1700.00} a month. Our relationship manager assured us that after these three payments we would be up to date and everything would go back to the way it was. Long story short, they are now making up the payments as they go. They have not applied the large payments to the mortgage properly and are now saying we owe them over {$5000.00} and we are behind on our mortgage. We did n't sign anything and we are very unhappy with the treatment we are getting from our bank. We feel like they are forcing us out of our home that we built and they are causing us to lose our credit rating as well. We do n't know what to do to correct this problem. Every month when I try to make a payment the amount is different, there is no consistency to anything with this company. We have written, called, and gone online many times to try to resolve these issues to no avail. We feel as if we are just banging our heads against a wall. You can never talk to the same person twice, they all tell you different things, and they do n't get back to you when you write or call or email. We have been belittled, sworn at, and hung up on. This is not the way to solve issues with your customers.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-02

Royal Palm Beach, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-02

Billerica, MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response