OCWEN FINANCIAL CORPORATION

2017-03-17

Brooklyn, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-17

Laurel, MD

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-17

Millstone, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My mortgage loan has transferred to Ocwen and I have run into nothing but problems dealing with them. I never received a formal notice that the loan was transferred and several months passed before I realized the change in servicers. I have struggled due to loss of job and have tried to engage the loss mitigation department at Ocwen but have dealt with customer agents who speak very poor XXXX who are hard to understand. I have dealt with people giving me conflicting information and receive conflicting letters regarding what options may be available for me to save my house. Now Ocwen is trying to sell my home at auction and I have had to take extraordinary measures to stop this from happening. I have owned my home for 18 years and feel that Ocwen is not being straight with me or giving me a chance to fix this problem. I feel I was misled from the beginning when I took out this loan. I had refinanced in XX/XX/XXXX into a bad adjustable rate loan with an interest rate of 9.95 % and then just five months later the same people at XXXX steered me into a NEW adjustable rate loan. They made it seem like a good deal at the time but I did not realize they were slamming me with points and junk fees and a bad loan with a rate starting at 9.9 % that could go up to 13.9 %. I feel they steered me into these predatory loans so that they could keep me refinancing over and over as property values were going up in order to maximize their points and fees. When the recession hit in XX/XX/XXXX I was in a tough spot. I worked in XXXX and lost my job, and then was in and out of work for a couple of years. At the same time my mortgage had adjusted and the payment went up and due to these two factors I began missing payments. Eventually the loan was transferred to Litton Loans and my job situation stabilized and I reached out in hopes that I could be reviewed for a loan modification. I went through the ringer with Litton, submitting and resubmitting my information on multiple occasions and never making any progress. It was beyond frustrating, because at that I time I was making good money and wanted to resolve my mortgage problem. Unfortunately I never was able to actually get reviewed. I then found that the loan had been transferred to Ocwen ( several months after the transfer actually occurred! ). I call in and speak with agents who tell me that I am eligible for loan modification options and receive letters that say the same thing. But when I apply and send the paperwork in I receive a response letter that there are no options available except for short sale or deed in lieu of foreclosure. There is no explanation as to why these are the only options available, the letter just says that is the way it is. Then when I call in I am invited to apply for modification again and then I receive new letters that tell me to apply for modification. So it is like I am on a hamster wheel going round and round and making no progress and getting no answers. At this time I am unemployed, but have an unemployment hearing coming up in a couple of weeks. I believe there are programs available that allow homeowners who are unemployed to defer payments or receive some type of forbearance plan while waiting for benefit approval. Why have I not been considered for any of these types of programs? Why has Ocwen been so difficult to deal with and not given any straight answers? Why is Ocwen trying to sell my home without at least giving me the option to fix this problem?
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-17

Darnestown, MD

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-17

VA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My mortgage payment was due on XX/XX/XXXX. Ocwen has not been willing to do a loan modification on our account. As a result, the payments have been due on the first of the month and I have been making my payments on the XX/XX/XXXX or XX/XX/XXXX of each month. The FCRA says that an account should not be reported delinquent unless you are XXXX calendar days past due. It appears that Ocwen 's logic does not comply with the FCRA requirement in XX/XX/XXXX that only has XXXX days this month. I made my payment on XX/XX/XXXX and they reported me as XXXX days past due ( XX/XX/XXXX would actually be day XXXX )
Company Response: Closed

Disputed: Yes Timely Response

2017-03-17

Santa Ysabel, CA

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: Lender " Ocwen '' took over my loan ( from XXXX ) in 2006. Ocwen never recorded the assignment with the County of XXXX. I discovered this while working with my City 's engineering department on a substantial remodel to my aging home. Permits are pulled, crews are at the ready. We are also required by XXXX, to have the Lender If Record sign off on a required easement for a planned future sidewalk. We received a brief extension of time to accomplish these items. After speaking with XXXX outsourcing, then XXXX, I finally reached the XXXX manager, XXXX, who promised a 48 hour resolution. That was 4 days ago. I have left her 10 messages asking for a call back. Even with her direct number, that department does not accept incoming calls. I 'm facing renewal of the permits, almost {$10000.00}. if this is not resolved soon and I am unsure how to proceed. Please help me get Ocwen to record as the lender of record ( which they should have done in 2006, and sign off on the XXXX easement for the sidewalk. Thank you for any assistance.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-17

Almonesson, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-17

Seattle, WA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: On XX/XX/XXXX I mailed out XXXX money orders to the Ocwen processing center in XXXX Texas. One for {$1000.00} another for {$580.00}. The money order for {$1000.00} was received and processed. The {$580.00} money order was not. I assume they must have been stuck together. I contacted customer service and they stated that payments received on Saturday 's are processed by machine. I contacted Ocwen 's research department, but they could not find the money order. I contacted Ocwen 's ombudsman office and spoke with XXXX. I told her that the post office has a 60 day policy for investigating whether or not the money order had been cashed. This was XX/XX/XXXX. During this time period of 60 days XXXX tells me to continue making payments until the investigation has concluded. I make a payment for {$1500.00} on XX/XX/XXXX which was received and noted to my account on XXXX XXXX, XXXX I receive a check from the post office on XX/XX/XXXX I mailed the {$580.00} amount along with a payment of {$1500.00} these payments were returned with a letter stating insufficient funds for reinstatement. From XX/XX/XXXX- XX/XX/XXXX I tried to contact XXXX but she does not return my calls. XXXX weeks have gone by. I speak with a rep in the ombudsman office and tell him my concerns. He states that possibly they can contact the cashier office, and bring the account up to date. He would have to talk to XXXX about this matter. XXXX weeks have passed finally I get to speak with XXXX. I explain what her associate tells me. XXXX ask what would I like for her to do? I suggest what her associate told me about updating the account. I mention to her about our conversation of the postal money order and the 60 day period, and the post office letter that I faxed to her. She says she would see what she could do. XXXX days later I get a response from her stating there is nothing she can do, the account is in foreclosure.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-16

Pompton Junction, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-16

NY

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-16

Austell, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-16

Fred, TX

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-16

Bethany, OH

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-16

Brooklyn, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-16

MI

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: This is the third complaint on the same company that I have made to you. Ocwen Loan Servicing is as crooked as they come. First, after forced insurance on what is now a condemned property, my interest fee magically jumped from the XXXX range in XX/XX/XXXX to over XXXX in XX/XX/XXXX, statements a mess with " hidden '' charges the total figure does not match my interest rate, and modification requests constantly denied. In XX/XX/XXXX my property suffered a catastrophic insurance claim, and it has been an uphill fight to get those funds from Ocwen to repair the property the claim was over XXXX and they are still sitting on XXXX and will not release it now 2 years later after repeatedly providing them what they needed .... Now the City is going to tear down the property because I do not have funds to adequately repair it. So not living in this place for over two years because of the funds tied up, and a contractor mis-appropriating XXXX of it. I now stopped paying the mortgage because Ocwen keeps playing stupid on the financial status of everything, and the remaining insurance funding they are sitting on. Six different instance I was told there is n't any money in escrow for the repairs. Over nine times I was told they have no records of repair inspections completed on the property and therefore are sitting on money but they would n't say how much. Twelve times I was told they would have answers on my account which is what they called red flagged within 7-14 days ... .three months later nothing. There are hundreds of complaints online similar to mine about Ocwen and these corrupt practices, preying on distressed homeowners. I single-handedly was raising my daughter here, fought tooth an nail for the place with Litton Loan Servicing previously preying on us, only to be transferred to the vultures at Ocwen Loan Servicing. They are hiding funding, and playing stupid about everything going on with my account. I can not get an accurate statement in writing on anything. They are making out like bandits on this.
Company Response: Closed

Disputed: No Timely Response

2017-03-16

San Antonio, TX

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: Deutsche bank has given me problems every month with my mortgage payments. XXXX XXXX deutsche bank began to return my mortagage payments and has file suit to foreclose my house. In return I have filed suit against deutsche bank to prevent them from foreclosure on my home. I have always paid deutsche bank on the first of every month with a personal check via USPS Certified Mail with Return slip option. deutsche since approx. XXXX has repeatedly held each monthly check past the grace period of the XXXX of each month so that they can turn around and charge late fees and penalties. They have also held my checks and randomly notified me that my checks did not clear my bank as a strategy to place me in default. I have checked with my bank when I was notified by deutsche that my check did not clear, and was told by my bank that deustche never submitted my check for clearing. I have tried in numerous occasions to remedy this problem that deutsche is creating and they have never tried to work with me. deustche bank also sent me their audit of my account back in XXXX showing proof of my mortgage payments and they themselves denied my proof. I have tried to seek shelter from bankruptcy and the judge discontinued my claim. I am XXXX years old and a veteran of the XXXX of 32 years 8 months and 11 days of service and it is apparent that desustche bank has made me their target. I have proof of all the USPS return slips with their signature that they received my mortgage payments. They are trying to take my house away because they do n't want to admit their errors. deutsche has run down my credit score in the process of not accepting my monthly mortgage payments. This is a reach but I feel through their actions against me that deutsche bank may be discriminating against my last name and discriminating against U.S. military veterans. My attorney is in possession of all my records relating to this claim.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-16

San Gabriel, CA

Settlement process and costs

Mortgage: Other mortgage

Complaint: Pretender lender loan servicer " Ocwen Loan Servicing '' employee " XXXX '' returned my call, XX/XX/2017 at XXXX. I told XXXX she and Ocwen must stop committing fraud against me, attempting to seize my property I own free and clear., XXXX informed me that she and other Ocwen employees will continue to service the fraudulent pretender lender loan account. Totally delusional and a total waist of time. I will retain XXXX now and the other lawyers who will back up XXXX and take on the Ocwen XXXX. Jury Trial Requested!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-16

San Gabriel, CA

Settlement process and costs

Mortgage: Other mortgage

Complaint: I contacted Ocwen Loan Servicing, XX/XX/2017. The representative told me the system will not allow Ocwen representatives access the pretender lender loan servicers account, and that Ocwen litigation lawyers are the only ones who have access, and the XXXX lawyers will contact me within 24 hours, between XXXX and XXXX, XX/XX/2017. I can not believe all the years of Ocwen Loan Servicing getting away w/ harassing me, committing fraud against me, playing games with me, using its cozy relationship w/ XXXX, using fraudulent trustee sales as a weapon leaving me with no choice other then to sign a increased none negotiable pretender lender loan servicer loan modification to save my home from XXXX fraudulent trustee sale. I do not owe Ocwen Loan Servicing XXXX a single penny, Ocwen owes me a refund for paying on fraudulent loan modifications to avoid fraudulent trustee sales during the time I was XXXX with XXXX. Ocwen needs to reimburse me XXXX of dollars for incompetent lawyers fees. My health has greatly improved and now Ocwen and its XXXX lawyers must be brought to justice.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-16

Randolph, MN

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-16

Charlotte, NC

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Complaint: This company Ocwen Loan Servicing XXXX has accessed my consumer credit report without lawful authority. I contacted them via facsimile transmission on XX/XX/XXXX. They have not responded. I asked them to send me any documentation that shows I gave my consent for them to pull my credit report and violate my constitutionally-protected right to privacy. They have not sent any documentation showing that I have given anu such consent or that I have any kind of previous relationship business relationship with them. In fact, they have not responded at all. I am invoking the office of the CFPB to take any measures necessary to make them correct the violation before I file suit. If they respond with anything relating to accessing my credit report as being a soft " pull '' that will be unacceptable. An identity theft affidavit and police report will be forthcoming.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-15

Tatum, NM

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I complained about the same situation a couple of years ago. Ocwen sent fictitious records which they will probably do again. I have a mortgage being serviced by Ocwen. I have been dealing with this issue since XXXX. I have been harrassed, threatened foreclosure, They stated I owed them XXXX dollars at one point then I got an attorney and they stated less just three weeks ago they said I owed them XXXX, A week later XXXX. This week we are at XXXX. My lawyer was costing more than the equity so I dropped them and I am back to square one. Bad credit, stress and unable to obtain financial peace of mind. I had the loan originaly serviced by Indymac even though it was the same company it changed to OCWEN. Indymac had sold my loan while having errors. I disputed the errors to OCWEN. I asked them to respect RESPA but to know available remedy. OCWEN does not have a representative to talk to each representative regergetated the amount shown on their computer and when fees where assessed I had no other remedy other than to complain or pay the ballooned balance and eroneous fees or suffer the consequences. Since I am writing this, It can be assumed that I chose to suffer the stress, humilation and embarassment of being chastised by my work as OCWEN called or by being harrassed by the representative. OCWEN upon assuming the loan also began to charge me exessive amounts on my escrow account. They have now stopped accepting my payments as they have done before. They have returned three payments that happened to be the only payments that I have missed during this tenure. I offered them a settlement of XXXX. They accepted however they stated that the loan must be paid off by XXXX/XXXX/XXXX. I obtained a loan from XXXX I explained that it was a settlement and they agreed to work fast. The loan was ready to go all they needed the bank to say was this was a settlement and the loan will be considered paid in full. Every phone call to OCWEN from XXXX XXXX repeatedly stopped the loan by telling the processor that it was a short sale and that the home was in foreclusore. Each time I called the representative they stated that it is not so that it was a settlement. XXXX XXXX attempted to contact OCWEN with the same results that I have had for 9 years. Different representatives and unable to confirm that the property was not in foreclosure or short sale. After the date expired I recieved a letter explaining that they had offered a short sale. Even though I am the original owner who they were offering the settlement to.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-15

Dunnellon, FL

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-15

City Industry, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-15

So Effingham, NH

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-14

Fort Pierce, FL

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: A loan modification is SUPPOSED to be 30 % of my monthly income. My monthly income is {$6000.00} and Ocwen 's loan modification to me is {$3000.00} per month ( 50 % of my income ) which I must begin paying XXXX XXXX or lose my home. See details below. 2. Desired Resolution : Make payment adhere to federal guidelines =30 % of monthly income= {$1800.00} per month. ( a ) Reduce principal to reflect current market value of the home. XXXX. My information ***My loan has been transferred many times and is now securitized in a XXXX Trust XXXX It appears that XXXX does NOT have an unbroken chain of ownership and lacks standing. Facts of Case : From : XXXX XXXX Case Number : XXXX Ocwen ID : XXXX XXXX XXXX XXXX, Fl. XXXX Ocwen Loan Number ( XXXX ). Loan : American Home Mtg. ( XXXX XXXX ) = {$690000.00} Ocwen Mortgage : ( XXXX XXXX XXXX XXXX XXXX Ocwen Pay off : ================= {$820000.00}, 00 Ocwen Appraisal ( XXXX XXXX XXXX XXXX {$260000.00} XXXX Appraisal ( XXXX XXXX XXXX XXXX {$220000.00} ( requires $ XXXX in repairs ) Current Monthly Payments======= ===== {$3000.00} ( To begin XXXX XXXX per Loan Mod ) Ocwen, states that : " Helping home owners is what we do '' How is Ocwen helping " this homeowner '' by giving me a " Loan Mod '' of {>= $1,000,000} on a property that Ocwen appraises at {$260000.00}? AND requiring payment of {$30000.00} per month which is more than 50 % of my monthly income? Ocwen is shackling me with a debt ( {>= $1,000,000} ) that is 4 times greater than the property is worth ( {$260000.00} ) based on a loan that was conceived in Fraud and predicated upon Predatory Lending. Ocwen continues to perpetrate this Fraud by its failure to facilitate an Equitable solution with the Home owner, XXXX, who was a victim of Predatory Lending. Further, Ocwen is Unjustly Enriching itself with a Mortgage in the amount of {>= $1,000,000} when Ocwen 's Appraisal is only {$260000.00}. In XXXX a broker and his appraiser approached and represented to XXXX that they could arrange a loan to him from American Home Mortgage. This was based on the appraisal from the broker and his appraiser in the amount of {$1.00}. XXXX XXXX. The broker then consummated the loan from American Home Mortgage in the amount of {$690000.00}. It turned out that this loan was conceived in fraud and predicated upon Predatory Lending to entice me to take the loan based on my belief -- manipulated by the Broker and his Appraiser- that my property was worth {$1.00} million vs. a {$690000.00} loan leaving me a " safety-net '' of {$400000.00} in equity. Ocwen 's current appraisal : {$260000.00}. The broker and HIS XXXX had, in fact, colluded in providing an inflated appraisal. Further, the broker/appraiser did NOT include the fact that the property is in a flood plain.and has suffered numerous floods ; the property requires a minimum of {$150000.00} improvement to secure it from Flooding and further damage by the XXXX River. **Unconscionable Inducement " affirmative misrepresentations or active deceits. '' if lender tells lies, you may be able to sue XXXX v. XXXX, No. XXXX ( 4th Cir. 2016 XXXX : : XXXX ... Federal Courts Courts of Appeals Fourth Circuit 2016 Plaintiff filed suit against XXXX, alleging claims of " unconscionable inducement '' Should not Ocwen be compelled to negotiate a Loan Modification based upon Current Market Value??
Company Response: Closed with explanation

Disputed: No Timely Response