NETSPEND CORPORATION
Consumer Complaints
There are over 1453 complaints on file for NETSPEND CORPORATION. Dated between 2019-12-03 and 2014-10-24.
Complaints Page 7
2019-08-05
San Bernardino, CA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: My name is XXXX XXXX. I have been a loyal Netspend customer up until XXXX/XXXX/2019 when my account was closed. I have been very happy with Netspend in the past, and have not had any issues until recently, someone hacked into my account and stole {$1500.00} from me. Upon talking to several representatives as well as supervisors via telephone regarding this issue I have had an absolutely horrible experience. Finally now, I am told that " they didn't find any fraud on my account ''. SO WHERE IS MY MONEY? I have had a terrible time getting a hold of someone, and have not had any of my questions answered regarding this matter. As a result of these events, I have now decided to close my account because I personally do not feel like I am being supported by the employees of Netspend. I currently have over {$12000.00} left in my account and have been struggling to find out when I will get my money. I was told that my money would be refunded to me via Cashiers Check, that it would be mailed to me within 7-10 business days. It has now been 7-10 business days, and now after calling to find out the status, I am told that " my check was never processed ''. What is going on? So now I have had {$1500.00} stolen from account, and am told that there has been no wrong doing, and to top it off now, every penny I have is being kept from me.
My Reference Number for the claim with Netspend is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-02
Fort Worth, TX
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Complaint: This dispute was filed incorrectly I have tried numerous times to correct that with this company however they have delayed and tried to prevent me from doing so. XXXX XXXX a rep from the corporate office has been corresponding with me even though he has admittedly no authority to resolve me issue this charge occurred on XX/XX/19 it is now XX/XX/XXXX. Mr XXXX idea of a resolution would be to just now submit my information to the dispute team for review even though Ive advised numerous upon numerous times that it was filed incorrectly. This is egregiously incompetent it is nearly four months since the charge occurred and they have yet to credit my account. Please assist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-01
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting, activating, or registering a card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-30
Adventureland Estates, IA
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-29
PA
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-27
Savannah, GA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: On XX/XX/XXXX I was emailed that my card was frozen due to the fact it was stolen or lost which it was not because I had the card on me the card company then put me thru various checks to verify if I was in fact the person who is authorized to have that card after I went thru that for several hours to prove I was in fact the cardholder I still was not allowed access to my account I could not understand why they failed to tell me that XXXX dollars was taken out of my account the only way I found out is because 2weeks prior I had to issue a new card to my wife and she received the new card on XXXX the XXXX had it activated check my account for me and found out I only had XXXX dollars left in the account I then called the card company in which they told me I could file a dispute we did go over my statement of my last transactions over the last 24hours and that's when they read to me that on the XXXX of XXXX I suppose to have transferred XXXX dollars out of my account I told them that is not true I never took any funds out nor did I authorized anyone else to do so currently at this time they have my dispute under investigation I have not submitted any letter yet because I'm a XXXX XXXXr on the road and it's difficult for me to get that done but I am going to get my roommate to do so for me I am also going to call them today which is XX/XX/XXXX and ask that extended credit be issued me someone took my money they seem to believe that I did THEY ARE WRONG I do need help I want my money back and those who stole it arrested
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-26
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Card company isn't resolving a dispute about a purchase or transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-25
FL
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Complaint: On Monday, XX/XX/2019, I received an unsolicited, direct deposit credit card from Netspend.
I have been unable to reach a live person at the company to cancel this card.
The telephone numbers on the card ( XXXX, XXXX ) are automated messages for activation only ; and the enclosed literature does not provide anything different.
I understand, by reading the customer complaints on the Netspend 's web site, that if the card is not activated or goes unused for 90 days, a monthly fee of {$5.00} per month is billed. I would like to avoid this and have this card cancelled.
Netspend is located at XXXX XXXX XXXX, XXXX, TX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-25
Halyoke, MA
Advertising
Credit card or prepaid card: General-purpose prepaid card
Confusing or misleading advertising about the card
Complaint: Today, XXXX/XXXX/19, I arrived home and found a letter in my mail from Netspend, a company I have never heard of before today. It was a first class letter ( which usually indicates something you have asked for specifically, not an advertisement ). In the letter was an ACTUAL debit/credit card, with my name embossed and a sticker on it asking me to call the number to activate it. I never applied for this card, as I said I had never heard of the company.
This caused several moments of alarm, followed by several more of confusion. Now, I'm angry. This kind of business practice is deceptive, at best. I am smart, and in the prime of my life and even still this MIGHT have fooled me if I didn't take my time with it and do some research. What if a kid gets this ( as they have, according to other anecdotal information I have been able to discover with one quick internet search ), or an elderly person, or someone with a mild developmental XXXX, and they are confused and think it is something they asked for? Also available with a quick internet search is anecdotal information about a litany of crimes and malfeasant practices by this company.
I ask that someone over there looks into this company 's business practices and try to prevent the OBVIOUS unethical and potentially dangerous situation this company 's form of " advertising '' is bound to result in. People have a right to not be victimized by these kinds of duplicitous and deceptive tactics employed by disreputable businesses trying to procure " customers ''. This is barely one step away from fraud. IF that far.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-24
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting, activating, or registering a card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-24
WA
Advertising
Credit card or prepaid card: General-purpose prepaid card
Confusing or misleading advertising about the card
Complaint: On ( or about, I was out of town for a couple of days ) I received an unsolicited prepaid card from a company called Netspend. I thought it was illegal to send unsolicited credit and debit cards through the mail. I called the number below and cancelled my account and told them not to share my information. I asked where they got my info from and they said they'd call me back with that. Haven't heard from them yet.
The company 's info is : Netspend XXXX. XXXX XXXXXXXX XXXX, TX XXXX The direct deposit info on the letter is Routing number XXXX Financial institution name XXXX The number to cancel and prevent further contact and info sharing is XXXX.
Here are their XXXX XXXX XXXX details : Headquarters XXXX XXXX XXXX, XXXX, TX XXXX XXXX File Opened : XX/XX/XXXX Years in Business : 20 Business Started : XX/XX/XXXX Business Started Locally : XX/XX/XXXX Business Incorporated : XX/XX/XXXX in TX Type of Entity : Corporation Alternate Business Name XXXX XXXX XXXX XXXXt Ms. XXXX XXXX, Vice President Customer Experience Mr. XXXX XXXX, Senior Vice President of Operations Additional Contact Information Phone Numbers ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-23
OH
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Complaint: I would just like to cancel my card order.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-23
Maynard, MA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: I was promised that my claims would be Reopened and that I would receive a refund for my disputes and I feel like I was lied to
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-23
Bowie, MD
Advertising
Credit card or prepaid card: General-purpose prepaid card
Confusing or misleading advertising about the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-22
East Freehold, NJ
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting, activating, or registering a card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-21
Del Sur, CA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-20
Bellaire, TX
Advertising
Credit card or prepaid card: General-purpose prepaid card
Confusing or misleading advertising about the card
Complaint: I received a net spend debit card with my information on the card. I did not apply for this net spend. This is the second time I received this. I called the net spend company and told them to stop sending me this. I did not request it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-19
Houston, TX
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Complaint: On Monday XX/XX/2019 around XXXX my vehicle was broken into and my wallet was stolen. In my wallet was my debit card issued by XXXX bank. Being at it was in the middle of the night, I didnt realize my car had been broken into until I woke up for work that morning. When I woke up, I checked my phone and noticed I had alerts from my bank. There were a total of 6 transactions made with my debit card. 3 atm transactions for XXXX dollars each plus atm fees. The first transactions was at XXXX for XXXX. There was another at XXXX for XXXX and another at XXXX for XXXX. Then around XXXX there was a transaction made at a whataburger for XXXX and finally 2 transactions made at a merchant called XXXX XXXX, each for XXXX. I tried calling my bank but the bank customer service center did not open until XXXX so I had to wait until then. Once XXXX came around I called and got the card cancelled and opened up a dispute claim to get my funds returned to me. I sent them screen shots of the transactions made along with a case number of the police report I filed for identity theft. They said they would do an investigation and then contact me once they were done. I received a email from the disputes department yesterday saying they did not see any suspicious activity done on my account and closed the case saying they will not refund my money. I have gone back and forth with them asking how they could not see anything suspicious. The bank would never allow me to withdrawal more than XXXX in a day from a atm so for someone to be able to withdrawal XXXX within 5 minutes is very suspicious to me. I can provide any kind of other information you think will help me in recovering my funds.
Company Response: Closed with explanation
2019-07-19
Front Royal, VA
Problem getting a card or closing an account
Credit card or prepaid card: Government benefit card
Don't want a card provided by your employer or the government
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-19
MA
Advertising
Credit card or prepaid card: General-purpose prepaid card
Confusing or misleading advertising about the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-19
Scottsdale, AZ
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: I received an unsolicited letter in the mail for a Brinks Money Prepaid MasterCard. It was addressed to me at my new address. I did not sign up for anything with this company, and I did not provide my information to them. Inside the letter were these items : a MasterCard embossed with my name, an account number and routing number for XXXX XXXX, and instructions to call in to verify my identity in order to activate the card. Where did they get my information? Why are they sending me a card that I did not request? I feel like this is fraudulent activity to compromise my identity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-18
San Jacinto, CA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: I bought a Netspend Pre-Paid VISA card purchase price for the card was XXXX + Tax I put the amount of money on the card. There was no choice at this time that there were different plans to choose from that gave them the ability to take fees out of the money put on the card. The card they give you is temporary and for ten to fourteen days you have no idea that they can charge fees and what those fees are for. I bought my card thinking that the amount I paid to put the money on the card was the only fee that I would be charged so like an XXXX I never bothered to check but after the third purchase I made with the card I was wondering if something was wrong and I find out Im being charged XXXX for a monthly fee that I was never made aware of and it is do to the way Netspend does business. They purposely use a temporary card and give no information about how the card can take your money and by the time you receive your permanent card you have already started using it and a person tends not to have these questions at that time because when they used the card they had already committed to whatever the rules of the card was only to find out later that they have been hit with fees they never got the chance to deny it they felt they were unacceptable. By then the Netspend Company already got your money when you times this by thousands and tens of thousands Netspend making Great Amount of Money by ripping their customers off. So this is my complaint I dont think Netspend VISA should be aloud to continue ripping people off and I was wondering if you could stop them for us. Thank You.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-18
Mercer, PA
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-17
Scottsdale, AZ
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: I submitted a dispute with Netspend and they only pad 3 of the charges disputed as part of a lost card others were denied without explanation and their customer service was unwilling to connect me with there dispute team just explained they concluded fraud did not occur when it was over a lost card and if they believed me and disputed some after and in-between why did they not believe me for other claim XXXX they denied. They also added my last valid charge i made on account for XXXX to dispute which wasn't even connected to my lost card and added it as well to dispute when i explained to their customer service multiple times that it was my last purchase and i wasn't disputing it and also informed them via email to there dispute team this same information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-16
Helt, IN
Problem getting a card or closing an account
Credit card or prepaid card: Payroll card
Trouble getting, activating, or registering a card
Complaint: My name is XXXX and it says I have a problem with my card. I tried to fix it, but I dont know whats wrong.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation