MRS BPO, LLC

2018-06-12

Edgemont, NY

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-06-07

SC

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I closed XXXX account XX/XX/XXXX in XX/XX/XXXX i learn my credit score has been impacted by an unpaid bill over {$300.00}. i was never late a payment in 6 years with XXXX but now this bonus.I never received mail. I am not convinced I owe this because I have not had a phone active with XXXX since XX/XX/XXXX XX/XX/XXXX. the collection agency called a couple dozen times a day. i switched carriers because XXXX coverage was bad and they would not fix the gaps. i was missing calls.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-06-07

Saint Louis, MO

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-06-07

Windermere, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-06-04

Kihei, HI

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation

Timely Response

2018-05-23

ME

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: MRS BPO LLC has flagged your account as Collections. Accounts in Collections are accounts that are seriously overdue and have been turned over to a collection agency. These type of accounts may negatively impact your Credit Scores. Alert Details Alert Date XX/XX/2018 Source XXXX XXXX MRS BPO LLC Address XXXX XXXX XXXX XXXX XXXX, NJ XXXX Phone XXXX Activity Collection Department/Attorney/Agency Balance Date XX/XX/2018 Balance {$220.00} Is anything incorrect? Visit Dispute Center. This Company has done this over and over to me.this is not right this was paid and remove from my credit reports in the past.I want them to have to pay for damages to my credit
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-05-18

Indianapolis, IN

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: Attn : yopuI have a XXXX XXXX bill that I have been trying to dsipute for the last 3 years. The credit bureau are saying the info from XXXX is accurate and updated. The bill does not belong to me whatsoever. Please address the matter with the reporting agency XXXX, XXXX and XXXX. They are making it so difficult for me to move along with this debt. That does not belong to me. I just recieved dispute letter back from XXXX XX/XX/2018 It states the account has been verfiered as accurate.Outcome ) Updated?? Thank You
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Timely Response

2018-05-17

Greenwood, CA

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Complaint: XX/XX/2018 I sent a Cease and desist letter to the company requesting to cease all further communications. Today I receive a collection notice from the company
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-05-16

Bridgeport, CT

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-05-15

Anaheim, CA

Communication tactics

Debt collection: Auto debt

Frequent or repeated calls
Complaint: Repeated phone calls from XXXX and continues at least twenty times that after throughout the rest of the day. Kills my phine battery, takes up my time and is annoying and is irritating me know. When I answer it gives me a message with a phone number to call back. Then receive a debt letter from MRS. BPO, LLC with a side note stating, " tax time is a great time to put issues like this behind you. Consider using any possible tax refund you may receive to satisfy your outstanding obligation. '' Regardless this should never been a collection account because the dealership never refunded this amount like they should have.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-05-15

Fortson, GA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-05-14

Harsens Is, MI

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Reporting company used your report improperly
Complaint: Company requested credit inquiry without my consent.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-05-10

Salton City, CA

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-05-08

East Irvington, NY

Written notification about debt

Debt collection: Auto debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-05-07

Washington, DC

Written notification about debt

Debt collection: I do not know

Notification didn't disclose it was an attempt to collect a debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-05-03

Caldwell, NJ

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-04-26

Ernul, NC

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was paid
Complaint: Near the beginning of XXXX I was employed by a couple in our local mall here in XXXX, NC. They owned a couple different kiosks in the middle of the mall such as the phone case kiosk i worked at and also a jewelry kiosk beside it named XXXX XXXX. One day I saw a rose gold XXXX XXXX watch that I liked and they told me they could finance it for me so i could pay it off within 3 months or 90 days no interest and no fees. The watch was XXXX dollars and knowing that is an easy amount to pay off within 3 months I went for it. The first payment came out of my account on XX/XX/XXXX at XXXX, but then the financing company XXXX XXXX, immediately began to take money continously out of my account, again on the XXXX of XXXX at XXXX and again the very next day for XXXX. In XXXX they withdrew again several different times ( the XXXX, XXXX, the XXXX XXXX amd the XXXX ). My bank statements will also be attached for those two months with the withdrawls highlighted in green. When I realized what had been happening I immediately called the company and told them there was a mistake because i had already paid XXXX dollars which is more than I ever owed in the first place, and I had paid it all within less than two months so there's no way I had any late fees or anything. They told me I had aquired interest of some sort and that I owed them around XXXX more dollars which then I knew for sure was a fraud. I went back to my previous employer who I had financed it with and they THEN informed me it was a leasing company, which no one had told me before when they took my information off the employee paperwork and financed it in my name. They also could not give me a copy of any of the paperwork or the exact amount they had originally financed me for. They did express that this had happened before to multiple customers and even to them theirselves so they had stopped using this company, and they suggested I close my bank account and the withdrawls would stop, so that day I closed out my bank account and the calls stopped and withdrawls obviously as well. I have NEVER recieved another call or email or letter of any kind regarding this since that day in XXXX, XXXX up until XX/XX/XXXX when i went to get a loan for my new car. I realized on my credit report it said I had an account in collections and I knew it was a mistake because I hadn't owed anything, but sure enough I called the collection agency MRS BPO LLC. and it was an account turned over to them from XXXX XXXX. I called them to see why I had never recieved a phone call and they told me they had just gotten ahold of my account the week before which I had a hard time believing. I explained my situation to them and they didn't care they told me I owed them XXXX and that they wanted their money and they'd give me a " good deal '' if I just went ahead and paid it that day. I was going to pay the lump sum but my mother advised against it because they would not send me documented assurance that they would remove the debt account or written prood of the debt, nor the original amount that was financed. I contacted XXXX XXXX who also told me they could not even access my account since it was in collections so they could not tell me anything either. I have been back and forth with each company, I sent a dispute letter to the collection agency and they would not sign for it ( I sent it certified on XXXX XXXX ) and have gotten no response to that. Recently they mailed me a new letter reducing the payoff price down to around XXXX dollars, but they still would not give me written statements saying the debt would be paid in full after that. I am writing you in hopes that you will be able to assist me to resolve this so I can have it removed from my credit report, allowing me to refinance my car for a better rate and not be hindered from future purchases because of false information.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-04-25

Bloomington, MN

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: Debt was due to Identity theft. Fraus alert was activated. Original 'creditor ' was XXXX XXXX . XXXX were notified of dispute and asked to obtain verification of debt as I was not contacted when credit was 'approved ' by them. Fraud alert required them to call me personally. They did not. Subsequently the collection was taken off my credit report. Now, MRS Associates are trying to collect the 'non ' debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-04-24

Mobile, AL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: A loan account begin in XX/XX/XXXX as {$21000.00} with XXXX XXXX XXXX XX/XX/XXXX - charge off on account XX/XX/XXXX - MRS BPO LLC reports as {$30000.00}. The account is not accurate.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-04-18

Bronx, NY

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-04-06

Atl, GA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-04-06

Tampa, FL

Attempts to collect debt not owed

Debt collection: Private student loan debt

Debt was result of identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-04-05

Jupiter, FL

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: MRS BPO LLC sent me a collection letter in the mail alleging that I owe {$39.00} on an account with XXXX. MRS BPO LLC account number XXXX. I have never heard of MRS BPO LLC nor do I owe XXXX any money. I don't have an account with XXXX and I don't owe any money. When I contacted MRS BPO LLC they were hostile and aggressive towards me. MRS BPO LLC engages in flagrant violations of the Fair Debt Collections Practices Act with their hostile debt collection practices. I don't owe them any money nor do I have an allege debt with XXXX.
Company Response: Company disputes the facts presented in the complaint Closed with non-monetary relief

Timely Response

2018-04-03

Chicago, IL

Took or threatened to take negative or legal action

Debt collection: I do not know

Threatened or suggested your credit would be damaged
Complaint: Noticed on my consumer profile that this closed account was on my file, i have no clue as to this company and did not authorize this account.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-04-03

Chicago, IL

False statements or representation

Debt collection: I do not know

Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response