MRS BPO, LLC
Consumer Complaints
There are over 525 complaints on file for MRS BPO, LLC. Dated between 2019-12-02 and 2013-07-31.
Complaints Page 11
2017-09-13
NY
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: MRS BPO llc Reported a Derogatory from XXXX XXXX on my credit report today ( X/XX/17 ) that was disputed and removed from All 3 of my Credit Reports 3 weeks ago from another company ( XXXX XXXX ) that was reporting. And to further Add on, This company MRS BPO llc never called me, Never sent me any letters or anything of that Nature. This is a scam and needs to be investigated.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2017-09-12
Las Vegas, NV
False statements or representation
Debt collection: Auto debt
Attempted to collect wrong amount
Complaint: Hello. OnXX/XX/XXXX I returned a leased car over to XXXX XXXX XXXX XXXX and took another lease in exchange. It was a trade in. I entered into a new leasing agreement still in effect. I was told by the salesperson ( XXXX XXXX ) that since I was taking another car from the same dealer I did not have to pay any amount for returning the car to the dealer before the end of the lease.
OnXX/XX/XXXXXX/XX/XXXX ( 14 months later ) I received a letter from a collection agency trying to collect a debt of {$800.00}. When I contacted them they told me that I owe that amount to XXXX because I returned my car before the end of the lease. I went immediately to the XXXX dealer and the Salesperson ( XXXX XXXX ) and the Manager ( XXXX XXXX ) both informed me that it was a mistake that XXXX made, they processed improperly the trade in paperwork and that 's why XXXX was charging me with that amount, but since that account was closed and sold to a collection agency they had nothing to do, meaning to say that the problem that they created is now mine and that I have to find a solution for something that they did wrong on their side.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2017-09-07
Knoxville, TN
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: On XXXX XXXX, XXXX, we paid our XXXX phone billed and cancelled our service with XXXX. We switched to XXXX XXXX, who provided us with new phones upon trade in of our old phones. In XXXX of XXXX, we got a bill via email from XXXX that we owed {$360.00} that we declined to pay because we had cancelled our service with XXXX and paid our last bill.
In XXXX XXXX, after receiving two missed calls and making two attempts to contact XXXX unsuccessfully, I later received a bill from XXXX in XXXX that we owed {$790.00}. There was no invoice attached or statement of phone usage ( because there was none ), but only a sheet of paper with the words in bold red letters : " ... .here 's your bill for this month. '' I 've written XXXX twice trying to get an explanation of why they insist I now owe them {$790.00}, since I cancelled service last XXXX. Since then, I 've received two collection letters from two different collection companies. The latest one is now stating that we owe {$860.00} And they have also put this on my credit report.
I have a feeling that we are not the only ones XXXX has done this to.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-08-08
OH
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Complaint: I have an unverified account from MRS BPO LLC. I had previously disputed this account. I have never done business with MRS BPO LLC. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C.1692g, I dispute the validity of the debt purport I owe. I request that MRS BPO LLC provide verification of the following : 1. The original Application or contract ; 2. Any and all statements allegedly related to this debt ; 3. Any and all signed receipts ; 4. Any and all canceled checks ; 5. Original date of default and collection activity begin 6. Whether you purchased the debt, and if so, the amount paid for the debt 7. The date ( s ) the debt allegedly accrued ; 8. An itemization of the costs, including an accounting, for any additional interest, charges, or other fees placed on this account. I want to request that MRS BPO LLC Cease and Desist all further communications and collection actives and provide the verification of the purported debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2017-08-08
Omaha, NE
Communication tactics
Debt collection: Auto debt
Frequent or repeated calls
Complaint: Repeated phones starting XXXX XXXX 2017. Since that day they have called me 43 times.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-08-03
Fort Washington, MD
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened to arrest you or take you to jail if you do not pay
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2017-07-25
Dallas, TX
Attempts to collect debt not owed
Debt collection: Auto debt
Debt is not yours
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
2017-07-21
Hulett, WY
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Complaint: Consistently for the past month I have had MRS Associates from Colorado calling me 5+ times a day from multiple numbers, ( XXXX ) XXXX, ( XXXX ) XXXX, and ( XXXX ) XXXX. At first, I would answer the phone calls and they would immediately hang the phone up. Then, I was extremely irritated by it and called them back one day after they hung up and spoke to someone to ask why they were doing that and they would not give me an answer. In the most recent conversation I had with a XXXX ( I think that is the correct name, not sure ) She would n't tell me why they had been calling me so much and hanging up. Just asked about me paying the {$110.00} and how I was going to pay it. I told them that I would not pay it if they did n't stop harassing me and I would n't have the money to make a payment for at least another month and to please stop calling until then. The very next day, I received a phone call from MRS Associates and I answered and low and behold, they hang up again. I 'm very tired of dealing with this and I need help with this. It is becoming very stressful and infringing on my time at work. They will not stop even though I have asked numerous times and told them I could n't do anything for at least a month.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-07-18
TN
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: around XX/XX/XXXX me and my wife had let a Friend stay with us as they were are on hard times we did not know that this person was going on are computer ordering things using XXXX this was done without are consent or permission and we had no knowledge until it was too late. upon discovering this i notified my bank which was XXXX and reported the issue and fraud a credit was given to us for the charges and fees at this time. XXXX on the other hand was not so friendly under the circumstances. hours spent trying to get it corrected to no avail. on XX/XX/XXXX i received a collection notice from a company called MRS and was told i owed XXXX to XXXX which i again tried to correct which i failed to do so. neither the collectgion agency or XXXX want to hear anything but when will i pay them for things i did not purchase. i contacted MRS on XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX . ive received no help from them at all.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-07-07
Garland, TX
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-26
Brentwood, TN
False statements or representation
Debt collection: Credit card debt
Attempted to collect wrong amount
Company Response: Company believes the complaint is the result of a misunderstanding Closed with non-monetary relief
2017-06-14
Arlington, VT
False statements or representation
Debt collection: Private student loan debt
Indicated you were committing crime by not paying debt
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2017-06-07
Houston, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-07
Marina Del Rey, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2017-06-07
South Florida, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: My account with XXXX XXXX was closed after I voluntaried surrendered my vehicle to them. For years it reported as closed & now it 's being reported as open with XXXX of the credit bureaus & I would like the information on my credit report to be reported accurately.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2017-06-05
Saint Louis, MO
Written notification about debt
Debt collection: Federal student loan debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2017-06-04
Fort Myers, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-23
North, NC
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2017-05-22
TX
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: The following agency is not bonded in the state of TX and can not legally collect debt. Please remove from my credit report and confirm that debt is not owed.
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2017-05-19
Darbydale, OH
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2017-05-14
Cherry Brook, MA
False statements or representation
Debt collection: Credit card debt
Told you not to respond to a lawsuit they filed against you
Complaint: To Whom I t May C oncern : MRS BPO , LLC of XXXX XXXX , NJ has been harassing me over unpaid credit card debt for years. Initially, I began to receive a collection letter or phone call once every few weeks ( the calls were always received on my mobile phone, which was and remains on the do not call list ). I notified them with the use of form language found through the CFPB that they were not to contact me going forward. However, the calls started arriving half a dozen times a day from different numbers and area codes. A representative of MRS BPO , LLC called my workplace and repetitively asserted to the receptionist that he had to speak to me because of outstanding debt and legal problems. He told her that if I was not pulled out of the meeting to answer his questions, the police would arrive to arrest me. This was, needless, to say, humiliating. Then my father XXXX XXXX XXXX XXXX XXXX , an XXXX in XXXX XXXX , Florida who is more th an thirty yea rs older than I am received a call from MRS BPO , LLC, but before they could reach him ( he was seeing a patient ), the representative made a point of characterizing my father ( who I 'm assuming he thought was me ) as a criminal, etc. to his office staff. My father had no idea what any of this was all about, and after panicking, he assumed it was some sort of strange extortion attempt. He told me about it later that day, and I asked him for the incoming number. Sure enough it was MRS BPO , LLC. Several weeks later, my mother receives a call on her cell phone alerting her that her son had done something very, very bad, but that they were not at liberty to discuss it or identify themselves. I 've never seen her so rattled in my entire life. She thought I had committed a heinous crime or was involved with organized crime or something of the like. Now for the straw that brok e the camel 's back : I examine my credit card statement, and without my knowledge or consent, MRS BPO , LLC has begun charging my new XXXX XXXX credit card, for what I can only assume is money they assume to be theirs, though I have disputed that assertio n in various venues for years. ( see attached screenshots ). These disputes have not led to any determination of responsibility. In short, MRS BPO , LLC violated basic debt collection regulations, humiliated me at work and with my family, and then stole from me.
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2017-05-13
Binghamton, NY
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2017-05-12
Cincinnati, OH
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with non-monetary relief
2017-05-11
Bedford, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: MRS BPO continues to mail me letters saying that I owe them money or they are attempting to collect a debt from me.
I have never done business with MRS BPO nor do they have a contact with their company containing my signature. I sent them a letter requesting a contract from MRS BPO reflecting my signature and they continue to send me letters from XXXX XXXX XXXX XXXX instead of documents showing my signature listed. MRS BPO needs to produce a contract from myself to them with my signature as I originally requested. I HAVE NO CONTRACT WITH MRS BPO. MRS BPO NEEDS TO BE REMOVED FROM MY CREDIT REPORT IMMEDIATELY.
Company Response: Closed with non-monetary relief
2017-05-10
Hghlnds Ranch, CO
Communication tactics
Debt collection: Auto debt
You told them to stop contacting you, but they keep trying
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief