MRS BPO, LLC
Consumer Complaints
There are over 525 complaints on file for MRS BPO, LLC. Dated between 2019-12-02 and 2013-07-31.
Complaints Page 6
2018-12-19
Carlsbad, CA
Communication tactics
Debt collection: I do not know
You told them to stop contacting you, but they keep trying
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-12-17
UT
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: Back in XXXX I received a letter from : MRS BPO , LLC XXXX XXXX XXXX XXXX XXXX, NJ XXXX Under the acct # XXXX indicating that a debt from XXXX was owed. This was disputed as I did not have a contract with XXXX nor MRS BPO LLC, and sent via certified letter back to the company. At the company an individual named XXXX XXXX signed for it on XX/XX/2018. I now in XXXX have received the same letter from the same company for the same debt under a new acct # XXXX, and they're saying they didn't receive the certified letter for the previous acct number that was listed, and it has a new acct number because the debt was transferred between departments within their company.
Company Response: Company believes complaint is the result of an isolated error Closed with non-monetary relief
2018-12-11
Coral Springs, FL
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-12-06
Cheverly, MD
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I contacted the company in XX/XX/2018 to notify them that this was not my debt. I spoke to XXXX who notified me that the SSN on the account did not match my SSN. I proceeded to ask how they could legally report this on my credit when it is not my debt. She asked me to send her a copy of my credit report showing that the debt is on there which I did. I called 2 weeks later to confirm receipt and she confirmed that they had received it and the dispute was processing. I called another week later and she stated that it was still processing and she had no idea how long it would take. I requested a copy of any information that she has to prove that the debt is mine yet I haven't received anything. I waited a month and called again and asked for a manager who basically said whoever I spoke to last shouldn't have spoke to me because the SSN on the account isn't mine. I explained to her that although it isn't mine it is still illegally reporting on my credit report and I am trying to buy a house. She said something was sent yesterday to me ( how coincidental ) about the debt. No one it helping me but they all agree that the SSN on the account is not mine and neither is the debt. The amount of the debt is only {$140.00}, if it were mine I'd pay it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-11-30
Antioch, TN
Communication tactics
Debt collection: Payday loan debt
You told them to stop contacting you, but they keep trying
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-11-26
Tucson, AZ
Written notification about debt
Debt collection: Credit card debt
Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-11-23
Benton, ME
Attempts to collect debt not owed
Debt collection: Other debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-11-21
Santa Ana, CA
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was paid
Complaint: Amount {$670.00} XXXX XXXX/MRS debt ( XXXX ) is trying to have me pay the amount not owed by me.
I returned the XXXX XXXX XXXX after lease expiry in XX/XX/XXXX to XXXX XXXX, CA and took a new lease from same dealer XXXX XXXX and got a new XXXX XXXX and the excess miles etc was settleed during this and into my monthly payments for this car. XXXX XXXX confirmed this and the XXXX is denying this and threatening me to pay this amount again.
Please investigate as i already paid this to XXXX XXXX and was settled in XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-11-19
Gaithersburg, MD
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2018-11-17
Dallas, TX
Took or threatened to take negative or legal action
Debt collection: Auto debt
Threatened to arrest you or take you to jail if you do not pay
Complaint: This company has been leaving me voicemails treating to sue and have criminal charges brought against me.
They are trying to collect on debt that i received a XXXX from, which is also against the law.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-11-14
Severna Park, MD
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-11-14
Manhattan, NY
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-11-13
MI
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: The most recent call was today at XXXX XXXX They have called me well over 90 times in about 4 months for somebody who doesn't even have this phone number and I've asked them not to call me back and they still do. They will call multiple times a day sometimes and they never leave a message. They are supposedly called M.R.S. associates and are in XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-11-12
Flushing, NY
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-10-29
Mountain View, OK
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: In or around XX/XX/XXXX-XX/XX/XXXX, ( can't remember exactly dates due to having mild XXXX from military service ) my wife and I had secured phones with XXXX XXXX, however, upon getting to our house and that following week, our services and phone signal was not-existent, calls were dropped, couldn't get a signal, so I contacted their customer service and was relayed to their technical service department. They opened a ticket and they researched why our services wouldn't work at our house. The response from them was this, their equipment in our area was old, does not work well and they aren't going to update soon. The equipment was their cell towers, the field techs confirmed that their services was not right for us. We took this to their customer service, it was escalated to their management team, it was agreed that we take our equipment ( phones ) back to the store and all contracts would be dropped due to their services would not be available at our residence. My wife owns her own business and her phone is her lifeline, I am in the military and mine is too me as well. We left that day with no contract with XXXX XXXX and no balance, we immediately went to XXXX and was with them up until we moved to XXXX XXXX XXXX 2 years ago. This is an attempt to get money out of me that this company has no contractual agreement to nor do they have any legal recourse to do so. This should be deleted IMMEDIATELY and XXXX XXXX should CEASE any and all attempts to steal illegal funds from me. Their illegal reporting is causing undue harm to my credit and is defamation of credit.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-10-22
Beacon Hill, WA
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-10-16
N Bethesda, MD
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-09-25
Marlboro, MD
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Complaint: Company place debt on my credit report in the amount of XXXX and I have NEVER received contact from this company and have no idea who they are. Company has not responded to requests for validation. Credit report does not state what alleged debt is for, there was no validation received, and no notification was sent in the form of a letter from agency hindering my right to dispute debt before it was placed on my report. there was no initial contact made by company before debt was placed on my credit report. The alleged debt ( not verified by company ) was placed on my report and could potentially hinder future job promotion, placement, and/or housing for myself and children.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-09-21
Musk, OK
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-09-18
Euclid, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: MRS BPO is the only negative account on my credit report. I do not believe I owe on this account and have been unsuccessful in obtaining documentation, but worse this is a third party collection company masquerading as a credit grantor. Third party collection companies may not report as open / active type of tradelines. This has extremely effected my credit score, as my only negative account, as it shows it's an open active account that is currently not being paid on time. It also updates monthly as an active account. Only original credit grantors may report accounts as open / active, or report account type as anything other than 'collection '. Collection companies do this to have the maximum impact on your score, and it is illegal.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2018-09-18
Krumville, NY
Attempts to collect debt not owed
Debt collection: Private student loan debt
Debt is not yours
Company Response: Company believes complaint is the result of an isolated error Closed with non-monetary relief
2018-09-18
MI
Threatened to contact someone or share information improperly
Debt collection: Private student loan debt
Talked to a third-party about your debt
Complaint: Company : XXXX Address : XXXX XXXX XXXX XXXX XXXX, NJ XXXX Phone : XXXX Myself and my brother have spoken to the representative XXXX XXXX XXXX and her Manager, I've tried on several occasions to setup a reasonable payment plan with this company and their representatives and they refuse to allow me to setup a plan, First XXXX XXXX stated that I would have to put down {$3000.00} and then start a payment plan and then I spoke to her supervisor ( I can't remember her name ) and she advised that I would have to put down a {$1900.00} deposit then pay {$130.00} a month. This conversation was onXX/XX/18 at approximately XXXX EST. I spoke to XXXX XXXX approximately XXXX on XX/XX/18 attempting to setup a payment plan and she was really rude and told me that she couldn't tell me anything about the loan because it was in default and my brother XXXX XXXX XXXX the co-signer on the loan, XXXX XXXX XXXX me that she spoke to my Sister n ' Law XXXX XXXX XXXX is not on my loan at all, I spoke to my Sister n'Llaw XXXX XXXX and she advised me that XXXX XXXX advised her of my loan information, she stated that XXXX XXXX told her my loan terms, when it went into default, how much I owed, how many payments I was behind and when it went into default. My sister n 'law is not on this load at all and should not have received any of this information from XXXX XXXX XXXX XXXX XXXX While speaking to XXXX XXXX on XX/XX/18 I advised her after she told me that she had spoken to XXXX that she was to not tell her anything about my loan and she stated that I didn't have the authority to tell her who she could and couldn't speak to about the loan, by this time we were arguing and I told her that I just wanted to setup a payment plan and she said that she couldn't tell me anything about the loan and that I had to have my brother contact them to setup a plan.
I've tried to setup a payment plan with this company and they will not allow me to setup any terms that are reasonable and affordable, plus they violated my privacy by telling a 3rd party that isn't in the loan all my private loan information.
Please help with this situation.
Thank you, XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-09-11
E Town, KY
Communication tactics
Debt collection: Private student loan debt
Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-09-06
Clayton, MO
Communication tactics
Debt collection: Other debt
You told them to stop contacting you, but they keep trying
Complaint: Company repeatedly calls through out the day on a cell phone that is registered in my fathers name. I told them months ago to stop calling and they said that its ablegitimate debt the calls will not stop. To top it all off the lady that called today stated who she was with and what it was about before asking to speak to me.
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2018-08-28
Van Nuys, CA
False statements or representation
Debt collection: Other debt
Indicated you were committing crime by not paying debt
Complaint: MRS BPO of XXXX XXXX XXXX, XXXX XXXX, NJ is telling me I must pay them {$63.00} on behalf of XXXX. I called XXXX and they said I have no balance due with them. This was attempted previously by another fake debt collector, which used a real debt collector 's name, but a different address and phone number.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief