MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 34
2016-08-08
Eutaw, NC
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-08-05
Bermuda Dunes, CA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-08-04
Bonney Lake, WA
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-08-03
Coppell, TX
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-08-03
Northside, NC
Other transaction issues
Money transfers: International money transfer
Complaint: On XXXX I did a transfer to XXXX, when the recipient went to get it on the XXXX of XXXX he said that the money gram agent said the money has been picked up so I called money gram on the XXXX and the agent said the same thing, I explained to him that the recipient did n't get the money, that agent told me to ask the recipient to return back where he tried to collect the money and have them check the computer so he did, but the agent in XXXX told him to tell us ( his father and I ) to go back where the money was transferred to fix the problem. On Tuesday XXXX XXXX, 2016 I went back to the location and that agent said it was picked up when I explained the situation she called money gram and put me on the phone with them. I explained the situation to the XXXX ( the agent on the phone ) and she was asking me some irrelevant questions like do I know this person, when was the last time I saw that person face to face, what is my relationship with that person, why did I send him the money, what did he tell me he was going to use the money for. I told her that those types of questions are irrelevant, stupid and have nothing to do with my concerns all I need from money gram is to tell me who picked up the money and what kind of ID was used by the recipient for the agent to release the funds. XXXX said that she could n't see that information, all she was able to see was that it was picked up and I find that to be not true. Because what is the purpose of asking for picture ID if it will not be used and entered in the system as evidence that the recipient is the XXXX collecting the funds. She told me that money gram will open an evestigation and I will be notified in 90 days about the result. I told her that I could n't wait for that long to get an answer. Now let me say that this is the first time I am in this situation with both the recipient and money gram and I am aware that the recipient may be lying to us although he never done it before and I strongly believe that money gram is responsible to provide me proofs that the recipient picked up the money instead of interrogating me and I told XXXX that, if the money was picked up what was used then I know the recipient is lying to us or if it was not picked up how do I get my money back.
Company Response: Closed with monetary relief
2016-08-02
Coralville, IA
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-08-02
CA
Other transaction issues
Money transfers: International money transfer
Complaint: On XX/XX/2016 I used Moneygram to send {$300.00} to receiver XXXX XXXX, who was to pick up the {$300.00}. When XXXX tried to pick up money, Moneygram refused to give to him. I dont know why. Something about his I.D . They wanted him to come back to Moneygram. But when I told XXXX this he refused to go back. So I called Moneygram, on XX/XX/2016 and said to cancel transaction and refund my {$300.00}. They refused. They said they need to see XXXX. I told them he refuses to come back. I have written letters to Moneygram refund dept. called many times, only to be told they are still investiggating it.
It has been 5 months. They transfer me from dept. to dept. and I get same thing, they are still investiating it. I just want {$300.00}. refunded. They can investigate until Kingdom come, but my {$300.00}. is not helping anyone investigate XXXX.
Company Response: Closed with explanation
2016-08-02
Rncho Domingz, CA
Other transaction issues
Money transfers: Domestic (US) money transfer
Complaint: On XXXX XXXX, 2016, I initiated an online Moneygram transfer of {$1000.00} for my son. In the past 2 months I have been sending him transfers with just his first and last name on the Moneygram and he has been able to pick up the money. I live in XXXX XXXX and my son attempted to pick up the money at a Moneygram location in XXXX XXXX on XXXX XXXX. He went to at least XXXX Moneygram locations but was told he could not pick up the money because his ID did n't match. The Agent said that the Moneygram was missing his middle initial so he could not pick it up and the the policy recently changed to require the middle initial. BUT the online form says that the middle initial is optional and today it still says the middle initial is optional. On XXXX XXXX I cancelled the transaction and received a confirmation email that acknowledged the cancellation. From the date of cancellation it 's supposed to take 3 to 10 business days to receive the refunded money. I called Moneygram XX/XX/XXXX, the 10th business day because I received an email on XX/XX/XXXX saying that my transaction was cancelled on XX/XX/XXXX. I called and spoke to a supervisor named XXXX who looked into the transaction and confirmed that the cancellation date was not XX/XX/XXXX as the Moneygram email said, but XX/XX/XXXX. In the email I received yesterday, it says that I have to wait 3-10 days from XX/XX/XXXX to receive the refund. This is a deceptive practice. Now it can be up to 20 business days, or a month before I get my refund. I am complaining about the deceptive practice of requiring a middle initial - the online form does n't require it - for pick up. I am complaining about their refund process. The Customer Service agents are argumentative and do not take the time to research the issue or provide me with a proper email response. I called and emailed and my issue still has not been resolved.
Company Response: Closed with explanation
2016-08-02
Moapa, NV
Other transaction issues
Money transfers: International money transfer
Complaint: I made a money transfer to my father in XXXX through money gram. When my father went to pick it up he was told there is no order number matching his number. The lady at store had also made a mistake my fathers name is XXXX XXXX XXXX and she only put XXXX XXXX. I called money gram and they said it was on hold and that my father needs to call a phone number they gave me. So I called my father again and gave him the number to call. Well there was no answer. He went back to the bank and they still have no money for him. So I drove for an hour to the money gram I sent the money through and they told me the money is on hold and there was nothing they can do. So I called money gram again and they said the same thing again. My father needs to call and say they could give me back the money so I could resend it. Again there is no answer to any of the phone numbers they gave him. So I sent {$200.00} to my father that he can not Claim and they will not return to me. Every time I call they same the same thing he needs to call them but none of the numbers they give me work.
Company Response: Closed with explanation
2016-08-01
Bohemia, NY
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-08-01
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-08-01
Five Points, NC
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-07-31
Wallington, NJ
Fraud or scam
Money transfers: International money transfer
Complaint: On XX/XX/2015 at XXXX EDT, I made a Moneygram transfer transaction at the Walmart location at XXXX XXXX XXXX XXXX, XXXX, reference code XXXX, in the sum of {$2000.00} with a fee of {$40.00}, to be delivered to a ex-officer friend in XXXX. Unfortunately, when the XXXX went to collect the money, he was told the money had already been received. I made a formal complaint to Moneygram on XXXX XXXX and i was told it would take upto 90 days for an investigation to be conducted. The complaint number is XXXX. Since then, I have tried several times to check on the status of the investigation, and each time i was either put on hold for several minutes and then disconnected, or told to wait for an email response.On XX/XX/2015, i got a voice message from a XXXX at XXXX XXXX stating that the investigation was still in progress and that they would send me email about the status within 2 weeks. More than 2 weeks went by but i did not receive any email. I followed up with XXXX but got no response and left several messages. I made several other attempts and finally somebody told me that the case was closed and that they had evidence that my friend collected the money. i asked for the documentation proof of the money collection transaction receipt to be mailed to me, but i never received them. In particular, i wanted to know where in XXXX the amount was disbursed, the name of the issuing agent, the receipt of the transaction showing the signature of the person who collected the money, and the form of ID used. I called again and again, many times running into dropped calls, and finally a person I talked to told me that i could only sue them ( Moneygram ) in order to get the information. i sent a final email and a hard copy mail to Moneygram XX/XX/XXXX and I was completely ignored. Moneygram fails to admit the fact that there have fraudsters working for them. There are many of such stories as mine. For several years, I have made several money transfers to this family friend of mine and i trust him well to know that he will never defraud me.
Company Response: Closed with monetary relief
2016-07-27
Mboro, TN
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with monetary relief
2016-07-27
Torrance, CA
Fraud or scam
Money transfers: International money transfer
Complaint: Money transfer MONEY GRAM reference number XXXX, made in XXXX/XXXX/16, I request cancelation of this for {$650.00}, is XXXX/XXXX/16, they do n't refund my money to my debit card, I call they say was already credited to my account, I check to the bank online shows no credit, the money gran agent said, now my problem is with the banck, IM NOT agree with that, is bad service, this is not ok, they took your money in minutes then refund take long days, please investigate this..thanks
Company Response: Closed with explanation
2016-07-25
Baltimore, MD
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-07-22
E Yaphank, NY
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-07-22
Library, PA
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-07-21
Tarzana, CA
Money was not available when promised
Money transfers: Domestic (US) money transfer
Complaint: I sent {$100.00} to a relative using MoneyGram XXXX/XXXX/2016. I received an email with the Reference # XXXX. The cost of their service was {$12.00} and I approved of this cost. I noticed today an additional {$2.00} fee is being charged to my credit card which I was not made aware of, nor did I approve of this extra fee. The receiver was told that the money was not available because the sender needed to verify information. I never received any message regarding the transaction was not complete, instead I received an email telling me to notify the receiver with the reference number.
Company Response: Closed with explanation
2016-07-19
Wascott, WI
Money was not available when promised
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-07-19
Wascott, WI
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-07-18
Williamsburg, VA
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-07-15
Brighton, NY
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with monetary relief
2016-07-14
Florence, AL
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-07-12
Wonder Lake, IL
Other transaction issues
Money transfers: International money transfer
Complaint: On XXXX XXXX I contacted Moneygram to see if it was OK for me to send money again, as they had cancelled a trasfer a few months ago. I was told it was now OK. I sent {$1000.00} to the XXXX on XXXX XXXX. When she went to receive it, she was told I had to contact the company. I contacted Moneygram and they said they declined to send, and I should return to get a refund.
On XXXX I went back to Walmart and was told it was over their limit and did n't know where I had to get the money.
I called Moneygram and tkey told me I had to go to the XXXX Currency Exchange to get the money on the other side of town.
On XXXX XXXX I went to Currency exchange and was told that the computer said that I had to go some place else to get a refund.
On XXXX XXXX from the currency exchange I contacted moneygram and was told I need another reference number, which their agent XXXX provided, and told me to go back to walmart to get the monmey.
On XXXX XXXX I returned to Walmart and gave them the new number. They said the computer would not allow them to refund my money.
Walmart called moneygram with me present and I spoke to XXXX. He said that I had to go back to the XXXX Currency exchange to get the money with the new number. I asked if he knew XXXX who told me to go to Walmart, and he said No.
I asked him how do I get reimbursed for my time and mileage. He is in XXXX or someplace and had no idea what I was talking about, and responded I needed to show my driver 's license.
Finaally, I returned to the XXXX currency exchange on the other side of town and was refunded my money. This all took many hours and wear and gasoline and wear and tear on my car, all because they are incompetent.
Company Response: Closed with explanation