MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 31
2016-10-26
All Healing Springs, NC
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-10-25
Ocklawaha, FL
Money was not available when promised
Money transfers: International money transfer
Complaint: My name is XXXX XXXX, on XXXX of XXXX 2016 i transfer the amount of XXXX Us Dollar to my father in XXXX through Money Gram and Today is XXXX of XXXX 2016 and he still not yet received, he went to more than three Money Gram agency they told him there is no transfer under this name, now been tow Days trying to find out whats the problem? the costumer service person keep saying is on hold because of verification when i ask why she said is because of money laundry, i asked what i should do? they said that the receiver need to call the Money Gram office in XXXX to verify his identity, the receiver try to find a contact number he could n't find it and i called 3 times this morning to get costumer service contact number they gave me this XXXX and the other lady gave me this XXXX none of these contact work?! when i ask i wan na cancel the transaction they wont cancel it unless the receiver call and get verified, i ask for a manger so can provide me with more info they refuse to escalate the call to a manager.
i been sending money through XXXX XXXX for years i never experience such a horrible miserable horrible experience and trashy nasty costumer service, am frustrated angry mad because the person waiting for money for medical propose.
Company Response: Closed with explanation
2016-10-20
Colfax, IN
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-10-20
Jax, MS
Fraud or scam
Other financial service: Money order
Company Response: Closed with explanation
2016-10-17
Clair Mel, FL
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-10-14
Yeagertown, PA
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-10-13
Compton, CA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-10-12
Money was not available when promised
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-10-11
Copper Center, AK
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: On XXXX XXXX, 2016 I did a Money Gram transfer through Walmart on XXXX in the amount of {$550.00} with a service fee of {$11.00} for the purchase of a XXXX puppy from XXXX online and XXXX. Their contact Phone : XXXX XXXX XXXX XXXX and email address : XXXXXXXXXXXX. The money gram was sent out at XXXX XXXX XXXX to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX XXXX He picked up the money gram the same day at XXXX. He said he was getting ready to ship the puppy but requested a fee to rent a kennel in the amount of {$700.00} in which we were told it was refundable once he receives the kennel back. Another money gram was sent on XXXX XXXX, 2016 at XXXX through Walmart XXXX XXXX XXXX the amount of {$690.00} with a service fee of {$11.00}. This money gram was sent to XXXX XXXX XXXX in XXXX XXXX and received the same day at XXXX. We were told they were shipping the puppy and it should be arriving today. They called back to ask if we looked at the email and that they needed another {$1300.00} for life insurance on the puppy. At this point we know it 's a scam and we have n't received the dog as of yet. No information on air carrier, or flight information that the puppy is being shipped on. I have contacted the company and left an email and phone message and still have not received a call back. I also contacted Money Gram in which it makes me wonder if they are a part of this scam as I talk to them they end up hanging up the phone on me. The numbers that we contacted were XXXX XXXX XXXX XXXX, ( XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX. All these numbers when you contact them have a foreign person speaking and will hang up on you once you get into asking questions. I ca n't believe people can sleep at night doing stuff like this but I will not let this happen to someone else. I can be reached by cell at XXXX XXXX XXXX XXXX for any questions or concerns. Thank you!!
Company Response: Closed with explanation
2016-10-10
Meriden, CT
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-10-07
Discovery Bay, CA
Other transaction issues
Money transfers: Domestic (US) money transfer
Complaint: I called MoneyGram on XXXX/XXXX/2016 in reference to transaction # XXXX to ensure that their would be no problems with the money transfer due to previous denials of transfers. I was told that the transaction would n't be denied, however ; it was denied after funds were sent. MoneyGram will not provide information to why the funds transfer was denied and MoneyGram will not immediate refund the money so that I could use another service to send the money. MoneyGram holds the funds for up to one week which causes a financial hardship for the customer and the recipient which further delays the necessity of the transfer of funds.
Company Response: Closed with explanation
2016-10-06
WV
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: Signed up for secret shopper, got a money order for XXXX followed instructions cashed done shopping then made a money transfer for XXXX to XXXX XXXX XXXX XXXX California XXXX. Two days after get new assignment with monet orders totaling XXXX at which time I got concerned.
Company Response: Closed with explanation
2016-10-05
Cliff Park, NJ
Wrong amount charged or received
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-10-03
Chester, VA
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: Received a call from a XXXX XXXX and XXXX XXXX in XXXX IL about cash flipping. They took {$100.00} from me and never received anything from them. They have dropped all contact with me and all. This was a MoneyGram.
Please look for these XXXX numbers : XXXX from XXXX XXXX.
XXXX from XXXX XXXX.
Company Response: Closed with explanation
2016-10-03
Rockville, MD
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-10-01
IN
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-09-30
Grover Hill, OH
Other transaction issues
Money transfers: International money transfer
Complaint: My name is XXXX XXXX XXXX XXXX XXXX 2016 I sent {$910.00} to my little brother XXXX XXXX for the family at Walmart on XXXX XXXX XXXX Ohio, the reference number given to me read error ( unable to look up reference number, transaction can not be received now, have customer contact moneygram..Ac error XXXX ) but moneygram system was reading that the money has been picked up which is not TRUE!!!
I contacted moneygram over here ( CASE NUMBER..CRM XXXX ) ... .but all they keep saying they looking into it ... they have n't gotten back to me for once to tell me how the issue is being dealt it..now all I want is for moneygram to solve the issue by making sure my recipient has received the money since I was charged for their services ..so they need to hold their end of the contract and deliver the money.
Company Response: Closed with explanation
2016-09-30
El Sobrante, CA
Other transaction issues
Money transfers: International money transfer
Complaint: On Thursday XXXX/XXXX/16 I attempted to sent {$200.00} to my Fiancee in XXXX on line by MoneyGram. I received an email saying that I should call MoneyGram to complete my transfer. I call an spoke with a lady who asked me many personal questions about myself including questions about my fiancee. I was told the reason why I had to call was because it was my first time sending money on line. I told her that was wrong it is my second time because I went through the same thing the first time. After answering all of the questions asked I received an email at XXXX XXXX saying : Your transfer has been sent. Give your receiver the reference # : XXXX and she will need the reference # and their Photo ID to pick up money. At XXXX XXXX I received and email from MoneyGram saying : Your transaction has been canceled and will no longer be processed and if I have questions to call them. I called them and the response was Money was not comfortable sending the money to your fiancee. What does that mean?. For the record I send the money from my bank account using my debit card. Why do I have to wait for XXXX to 10 days when the money was immediately debited from my bank account? What happens to my personal information that the employee of MoneyGram who was in another country asked me? What is the real reason for the cancellation?
Company Response: Closed with explanation
2016-09-28
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-09-26
Cane Creek, AR
Incorrect/missing disclosures or info
Money transfers: Domestic (US) money transfer
Complaint: My dad lives in XXXX and I live in XXXX. A few weeks ago he sent money from Walmart through Money Gram, but before I could pick it up the next day he was hospitalized. I was told by the cashier at my local Walmart that I would not be able to pick up my money because the message she got on the system said that " the money must be picked up in the state designated by the sender. '' I said what do you mean? She said well there is no state listed here. So I called the Walmart where my dad sent it from and they informed me they could n't help me either, and they gave me the number to money gram. I have called money gram and they said '' It does have a state specified it is listed as XXXX. '' But it 's our policy that we do n't allow one to receive money in the same state that is sent from. '' OK so that should be a no-brainer right? It was obviously a mistake on the cashiers part -- no luck. They say my dad has to personally go back to the Walmart where he sent it and fix it. HE IS IN THE HOSPITAL AND CAN NOT BREATHE on his own, so that is not possible!! I emailed a complaint to MoneyGram and in their reply they tell me that HE must CALL an XXXX number they provided on the email. What?? I could have ANY MALE caller to do so if that is so true. Sounds to me like this is their way to make money. Wow.
Company Response: Closed with explanation
2016-09-23
Rochester, WA
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2016-09-22
Paramount, CA
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-09-21
Dearborn, MI
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-09-20
Foothill Ranch, CA
Fraud or scam
Money transfers: International money transfer
Complaint: i had a very bad experience with Money Gram co.
three days ago i send money from USA to XXXX they ask me for first and last name as required i did provide all the information same as my receiver ID the min i finished they took the money from my account. i checked their web site they said money is ready for pick up my receiver went to their location the next day they told her money is not ready for pick up yet!!!! after three days when she went back they told her we cant give you the money because there is no middle name in her order ( which is OPTIONAL!!!! in their web site you can check it ) AND SENT HER BACK so i, however she has their confirmation e-mail ID matches the first and last name i sent her my confirmation e-mail too.!!!!!!!! so instead of send her back they should notify me when i set up the transaction because the information they requested matches the receiver ID and confirmation ID.
when i called the customer service here they told we cant do anything for you go online CANCEL YOUR ORDER WAIT UP TO 10 DAYS FOR REFUND AND U CAN SEND BACK THE MONEY WILL BE READY FOR PICK UP IN 3 DAYS. 16 TO SEND MONEY WHICH DECADE IS THIS ITS 2016!!!!!!!!!!!!!!!!!!!
so either they do n't have the money available at that time or they want to keep it longer. i cant see another reason because i dealt with different co. and this is never happen to me before.
hopefully you can help me now my money stuck with them i cant get it back before 10 days so i can send it again.
Company Response: Closed with explanation
2016-09-20
Norwalk, CA
Other service issues
Money transfers: Domestic (US) money transfer
Complaint: I sent money to my cousin who is in prison, I do not have the reference no. of the first transaction but it was back in XXXX back then I had confirm all the information concerning my relationship with beneficiary. On XXXX XXXX and XXXX of XX/XX/XXXX I sent him money ref no. XXXX & XXXX my cousin was waiting for the funds and he had not received it ref no. XXXX, I contact the customer services which informed a representative informed me that the transaction was under review. She ask mw what was my relationship with beneficiary and then released the funds.after informing that beneficiary was my cousin. Now on XXXX XXXX, XX/XX/XXXX the same thing happen, the whole day pass and my cousin had not received the funds. I called customer services again and the representative informed that the received had to call them. I told him that if had receiver my money transfer and informed in that this was going to someone in prison. He asked me to be placed on hold and the informed that funds were released. I do n't know what money grams employees are doing there is no reason for my transaction to be on hold if they have confirm the information with me. this is a frustrating situation. I will NEVER use money gram again. bad services and made me waste my time.
Company Response: Closed with explanation